General
How to Automatically Open Zia Bot for Requesters in ServiceDesk Plus
Overview This guide explains how to configure ServiceDesk Plus to automatically open the Zia Bot for requesters upon login using the Page Script feature. Steps to Configure 1. Navigate to Page Scripts Log in to ServiceDesk Plus as an administrator. ...Custom Widget for Bulk Updating (Requests, Changes, Problem, Project, Release, Task, User, Technician) from a XLS
Requirement: The Custom Widget enables users to efficiently perform bulk updates on requests, changes, releases, problems, or projects. Users can upload an XLS file containing entity IDs and provide the input JSON in a text box. The system processes ...Generic Field Update Script
Requirement: Currently, every time one has to update a field with values, they need to adhere to a specific format, which can be challenging as not everyone is familiar with it. To simplify this process, we propose a generic function that can handle ...How to debug a python/deluge script
Common Debugging steps: 1. Confirm if all the API used are in proper format: In latest v3 APIs, "format": "json" is removed from parameters Notes addition API is modified from: "request_notes" to "notes" in recent builds 2. Check if the udf_fields ...Creating Integration Key
For builds after 11300, Steps to create Integration Key: Goto Admin > Integrations > Integration Key > New Please use an integration key with admin privilege, as there wont be any role related permission issues. Click Generate link under the ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...