Notification
Update Request Status upon Sending\Receiving a New Reply
Use case: When a technician works on a request, there might be incidents where he might need additional information from the requester. In such cases, the request is moved to "On Hold" status while waiting for the requester's reply. This request has ...Close a request upon receiving a response containing a closing statement.
Usecase: Close a request when the requester replies to the ticket with close phrase. Steps to follow: Goto Admin > Developer Space > Global function > New > Paste the content from the attachment Global function_4.txt and save it with a name. Update ...Assign technician if they responds to an unassigned ticket - Notification Custom Function
Requirement: When a technician addresses an unassigned request, the corresponding ticket is automatically assigned to that technician. Steps to configure: 1. Download the attached scripts. Copy the contents into Notification custom functions. 2. Goto ...
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