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            Analytics Plus not accessible in iPad

            Issue: Unable to launch AnalyticsPlus in iPad


            If a customer tries to launch AnalyticsPlus in an iPad, after entering the credentials the screen will be stuck in loading data.

            Cause:

            The issue occurs as few security changes were not enabled in the URLs used for the Mobile App.

            SOLUTION: 

            Please follow the below steps in the customer setup.

            • Open the file <AnalyticsPlus_home>/webapps/ROOT/WEB-INF/securityxmls/security-zrop.xml
            • Search for the string apiscope="mobileapi" and replace them with apiscope="reportsapi"
            • Search for the string antisamyfilter_mproxy and replace them with antisamyfilter_reports_mail
            • Restart the services and then try connecting in iPad.

            Updated: 04 Jan 2019 12:23 AM
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