Community and Support
Submit a Ticket
ServiceDesk Plus database
SAP HANA integration
1. Download the attached dbtypes.json which should be replaced with the one present under <Aplus_Home>/reports/conf/ZohoDB.
Note: Please take a backup of the existing one.
2. JDBC driver(ngdbc.jar) should be placed under <Aplus_Home>/reports/lib
Steps to get the driver jar:
The driver (ngdbc.jar) is installed as part of the SAP HANA client installation and is located at:
C:\Program Files\sap\hdbclient\ on Microsoft Windows platforms
/usr/sap/hdbclient/ on Linux and UNIX platforms
3. Restart Analytics Plus.
SAP HANA client download and installation steps are detailed
Updated: 29 Nov 2017 01:01 PM
Help us to make this article better
How to import Survey data from ServiceDesk Plus to Analytics Plus?
Unable to integrate SDP /OPM with A+ after applying SSL in SDP/OPM
Unable to integrate with OpManager
A+ Integration failed --SSL cert applied --Error: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed:
Servicedesk Plus gets logged off after integrating with ManageEngine Reports
Help Desk Software
by Zoho Desk