SD+ 6 problems not fixed
Found some problems in SD+ 6. These problems are not fixed by hotfixes. 1. Wrong memory values on inventory. I see KB instead MB and MB instead GB. But MySQL database store correct vaues. 2. Business rules add and reports editing doesn't work for Russian. Look for details: forums.adventnet.com/viewtopic.php?t=41651 and forums.adventnet.com/viewtopic.php?t=40351
- How to register ServiceDesk Plus to the DNS
I'm trying to register the SDP hostname into the DNS so users outside of our network can utilize the Self Service Portal. Can anyone help me with this. It is installed on Windows 2003 Server Web Edition Thanks Maurice
Logon creditials not saving in Firefox 2.0.0.2 or IE 6 SP2
Even if we check to stay signed on, every time I open SD+, the logon screen is blank. Firefox also won't remember my credentials? I tried IE, though I don't use it, and got the same result. Ideas?
Reistering DNS
Hello, I currently have SDP installed on my Windows Server 2003 Web Edition. I was told that in order for my clients outside of our network to use the Self Service Portal, I will need o register the hostname in the DNS. I do not know how to do this. Can anyone tell me how to do this? Thanks Maurice
SD6 - Cannot make Sub-Category a mandatory field
Making the Sub-Category field a mandatory field causes an "Exception : [object Error]" message when trying to create a new request or save an edited request.
SD6 - Request Approval Link not working
When submitting a request for approval, it uses the $ApprovalLink item in the email message. This tag causes the HTML Code for a link to appear in the email message but cannot be clicked on.
Network Scan
Hello, we've recently purchased SD and we love it so far. One of the big reasons why we chose SD over other Help Desk software was the network scanning feature in order to replace our dated way of inventorying workstations. Right now we're testing out the network scan focusing on one branch and we've encountered a few problems. The lowdown : we set up all of our workstations ourselves so they are configured the same way! At first we had the error "Connection to RPC server in the workstation failed"
Upgrade to V6
Hello there again! I've bought SD+ V5 and i had the last upgrade pack installed (actually i have BUILD 5507) My question is ... i want to upgrade from V5 to V6 ... i just need to use the recently released Upgrade Pack (Build 5500 ....5507 to Build 6000) ? Appreciate your reply's! Thanks
Can't install hotifx with MSSQL install
I just downloaded the hotfix and tried to install. However, I got an error stating that the update cannot be applied to MSSQL installations (which I have). How do I apply the update? Do I use the changeDB utility to change it back to MYSQL, apply the update and then change back to MSSQL? Thanks
Import users From AD not finding all of the OU's
When we do our import from AD for importing our users, It is not finding all of the OU's the users are in. We have over 100 OU's. Is there a limit on how many it will display for importing? We have 1970 users imported now, but we should have close to 2300.
Unable to install Build 6001 with MSSQL
I tried to upgrade from Build 6000 to Build 6001 but I get the following error:
Logged in user
Is it possilbe for the workstation or domain scan to pull the logged in user.
Exception: [Object error]
Is anybody getting the same error when updating requests? Exception: [Object error] Just upgraded to ver6.
Mandatory fields while closing a request
Hi Can someone help me out with how you set up Mandatory fields while closing a request I have searched manual and can't find how it's done Cheers
A demo on Version 6.0
I have come again with an update for the Version 6.0 again. Go through the demo @ http://itildemo.servicedeskplus.com/ How to login : Login as "demo" ( the password is the same ) to check the Technician login Login as "guest" ( the password is the same ) to check the Requester login What should you check for : a) Category / Subcategory / Item under Admin -> HelpDesk Customizer. b) Role for Reports under Admin -> Roles. c) Department Head Role under Admin -> Requesters. d) The keep me signed in feature
Requester cant send requests due to error
The error is exemption: [object error] it only happens to requester account. Once a requester wants to send the request by clicking "add request" button, this error popup please see attached screenshot. This problem occured when i migrate to SD 6.0, i dont have problem using the previous version, though. So please help me fixed this one
Categories missing in Ver 6
Hi, I just updated to version 6 of servicedesk and now when I create a new request and click the drop down for category, there are no categories listed. I have a lot of categories and they are still there under admin but for some reason they aren�t showing when I edit, open or close a request. I am unable to open, edit or close a request until this problem is fixed. Does anyone else have this problem? How can this be fixed? Version 6 is full of bugs and should have been tested better before being
SD+ and Asset Explorer
Is it possible to have SD+ and asset working together as one app. I tried to install but the second to start refuse to start on the same port as the first (seems logical to me) So how would it be possible as told in another topic to have asset taking over from the asset and purchase menu in SD+ IS it possible today to have such a configuration or do we need to wait for the new product to come sd+ integrated with asset explorer. I understand from your previous explanations that this should be possible
Department Head Role must be a Technician?
Just wondering if the new Department Head Role has to be a technician or is there a way to assign the role to a requester? I was hoping that a lead requester could view and deny or approve requests with reason. This person has no reason to have the functionality of a Technician. Thank you, Bill
Time Spent after SD6 upgrade
SD6 upgrade Add Time Entry does not display on existing requests after upgrade. On new requests when click on Add Time Entry nothing happens.
Category selections dropdown menu fails on new request
after upgrade to SD+ 6.0.0 requestor can not choose category drop down, has anyone else seen this problem?
WEB Forms
How to add WEB form to let users sumbit there requests?
Some user cannot create new request
I am using Service Desk 6 with IE 7, some user cannot create new request, the error message is " Exception : [Object Error]" But on the same pc another user can create new request.
Old requests look funny
Hi, Another problem with the 6.0 release (it seems we have a buggy one :( I updated from 5507, now the old requests made from the web interface look something like this: "<p>....text.</p><p>...text. Do you have a solution for this?
Questions about installing SDP6
I have recently joined a new compnay using Service Desk Plus 5.5.0 Build 5004 and have been told to upgrade to version 6. Now this creates a few problems as i have no idea how the sdp was setup in the first place. I have downloaded and scanned through the admin guide pdf available and have tried to install sdp 6 on a virtual workstation to test if it works from a clean install. Reading the forum i get the impression that i need to upgrade to build 5507 before going to version 6 but am unsure so i
Free version and MS SQL Server?
Can I use the free version with MS SQL Server?
Category List Not Showing in SD6
I just installed the update from 5507 to 6 and everything seems to be working correctly BUT in the request form there are no categories to select. Even though we have categories setup the requester can not see them or select any. I did flush my cache out before I logged in again also. Thanks! -Brandt
No Longer fetching Mail after upgrading from 5507 to 6000
I can't seem to get the Service Desk to pick up emails from the server this morning. I upgraded from 5507 - 6000 yesturday afternoon, and since then it hasn't polled anything. After a quick search on the forum here I tried the "Stop Emails, Stop SDP, Start SDP" method, but still no joy. When I look in the serverout0.txt I see the following: [09:36:43:046]|[03-06-2007]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[20]|: MailFetchingTask instantiated. | [09:36:43:156]|[03-06-2007]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[20]|:
new vendor input fro non admin user
Hi to all Just checking the new service desk before updating# is there any way to all a non administrator to add a new vendor ???? Thanks Paul
SD 6.0 error message=> "Exception: [object error]&qu
Our Requester experience this error once they click "add request" button. They cant send requests now when we migrated the application to SD 6.0. . I already clear all browsing history of IE7 same error occured.Please help!
ReleaseDate for SD+ Patch?
Hi there, i have mentioned several errors here and i have also mailed some to support <at> servicedeskplus.com. One final Question: By when do you plan to provide a Patch to fix up the first errors?
How to manage time spent
I need some to help me with how they keep track of time spent. Our current system gives us nothing right now. One of the reason I would like to switch is because of the reporting. A ticket is open and sits in open status. A tech starts the ticket and time is kept unless marked as closed or on hold. The problem I have is there is no time spent listed on ticket details. The only way I can see the amount of time spent is to close the ticket and then go back and add a time entry. This was the case in
Editing Inventory
Hi I am running the inventory and it is excellent, but we would like to get one more thing back from the computers. When we import them into our NDS (we use Novell) we use the environment variable to decide which container to put them in. Would it be possible to edit the inventory to bring this detail back as well? EG: [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Session Manager\Environment] "classroom"="f38" Thanks Charlie
Scanned software export
I need to be able to export the output from the scanned software page in the inventory module. The custom reports does not seem to have a way for me to do it either. Any ideas?
Asset management
Greetings Is there any possibility to connect "Locations" from help desk configuration section with Asset management section ? There is option "location" in new workstation and new asset general info but it`s only one line in workstation and combo in asset with options "domain, user,workstation" and i also need to connect workstation with exact branches location in my country which i`ve already configured in "Locations" Regards Bart
block catagories from end users
Does anyone know how I can block some catagories from our end users but view them as a tech. We are getting ready to roll out the user side and allow them to enter tickets but I don't want any confusion on their end. :D
All my issues fixed by removing all mandatory fields
After removing the mandatory from all request fields I have so far had not a Single error of hiccup. This includes Categories Adding, Updating and Closing requests Adding resolutions
Scan not finding all of the OU's
When we do our import from AD for importing our users, It is not finding all of the OU's the users are in. We have over 100 OU's. Is there a limit on how many it will display for importing?
SD 6.0 MySQL Data to MS SQL
Urgent! Have upgraded to 6.0 no problems. Changed database to MS SQL no problems. Logged in, no data! Reset to blank. No problems. Restored data, from before upgrade and there is no data still! Change database back to MySQL and the data is all there. How do I get data into MS SQL so I can switch database servers? Cheers Damien
Unable to log out and No categories as well
We just recently updated from 5.5 to SD 6.0 and noticed that there are no categories to select. Even though we have categories setup the requester can not see them or select any. I also noticed that after the upgrade the log out button is not longer function. You just keep click on it but noting happens and to log out you have to click on X button.
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