Deleting Departments forgets your page and display settings
Using IE7 and SD7 - Build 7004, when I delete a department the screen is redisplayed from the start of the list and with the default of 10 per page shown. I assume this is a bug to be resolved in a future build. Regards, Andy
Enable multiple selection items in global view
When viewing what's going on in my operation, I'd like to be able to select different things that the standard selection list in Global View. I'd like to see the department, for instance, or some other variable. I'm sure this is nothing more than a SQL query tied to a dropdown, but it would definitely be a big plus to stay tuned to what's going on.
Leased Assets - How to keep record of lease
Just started looking at the Asset is Leased option within SD+7 ( ent ) , build 7004 and I'm a little confused as to how it is expected to be used. We have a laptop which is on a 3 year lease , rather than being purchased. The AD scan detected it on the network and I manually assigned it to a user. At this point I ticked the 'Asset is Leased' boxed and entered the start and end dates of the lease. All seems fine. The asset then appears in the Leased assets selection with the workstation lists. I then
Recommended Hardware Requirements
Hi, I've read in the Administrator's Manual what the Minimum requirements are for running ServiceDesk, but would like to get recommendations on what is needed to run ServiceDesk with a good response time (and not waste money on an overkill). For example, what hardware would be recommended for 5 technicians and 250 nodes? Any existing charts of recommended hardware for various levels of technicians and nodes? Is there a significant advantage to running ServiceDesk on its own server? (now more easily
Asset Import - Warranty Expiry Date
Just checking over a batch of data being imported via CSV and the Warranty Expiry data doesn't appear to be shown on screen so I can't check it. The import file has fields defined for Purchase Date Warranty Expiry Date Expiry Date I populated Purchase Date and Warranty Expiry Date and left Expiry Date blank as I wasn't sure why there would be 2 expiry dates, assuming for leasing or similar. On checking the asset screen there is only purchase date and expiry date shown on screen. Is warranty expiry
Regarding Reports
Dear All, I have implemented Service Desk Plus Version : 6.0.0 Build Number : 6009 at one of my clients place. Under Reports tab, we have different automated generated reports such as Reports by Category, Reports by Created date etc..... Today, when I checked the Service Desk, all the automated generated reports went missing and some reports just display partial information. What could have gone wrong? Please guide me on this at the earliest as I need to forward all the reports to my management.
clean serviceDisk
Haw I can clean the all data on the serviceDisk
Warranty period on assets?
When associating a vendor to a product SD+ allows you to put in a 'Warranty Period' for that product. But when you purchase that product from that vendor and look at the Resource details. It will show you an Acquisition Date but there is nothing in the 'Expiry Date'. I can't seem to find any warranty information once the product is purchased. Thx Build 7004
Top Urgent
I was working in Admin then the system hanged (Every time hanged when I work in Admin), so I tried to stop and start the service but it did not start. Then I run reinitializeDB.bat and restart the server. Finaly the service started but I lost all data Please help ?
Problem with AD Scan
I'm stating using ServiceDesk Plus these week and I'm using version 7 build 7004, but my Domain Scan doesn''t work. For exemple: I selected only one OU that have 7 workstations. Than scan shows successul for all 7 and no error on log. When I go to store, I can see only 5 workstations. Any idea ?? Tks in advance.
Difference between scheduled scan and check for workstations
What is the difference in Audit Settings of setting up a Scheduled Scan and enabling the Check for Newly Added Workstations settings? Also, what's the performance hit on a network and the target machine?
Strange Problem
I have found a bit of a weird bug with the system -- I just upgraded to 7003 (windows), but I'm not sure if it's just an issue with this build or not, as we just noticed the problem. It happens when you create a solution, and you copy a bunch of text in (in this case we were copying some SQL code). Then you add a picture (in this case a screenshot saved as a bmp I believe). Everything looks fine until you save it. Then, sprinkled through the text you get these garbage characters "� �". Not really
ServiceDesk Stopped Working After Server Reboot
Well, kind of... On the server running SD, it will launch but some functions do not work. For example, I cannot create a new request by clicking the button and clicking "About", "Feedback", "License", or "Personalize" do nothing, however clicking on "Help" works... If I launch ServiceDesk from another computer, like my laptop, all works. Both are using IE7 and I also have FireFox on my laptop. I will see if there are any MS updates that need to be applied to the server, but has anyone seen this behavior
Importing Assets via CSV mistakingly creates Requesters?
In ServiceDesk v7 7001 We have imported our user base via Active Directory, however when we attempt to import Assets from a CSV file, and we define a column for the User associated to the Asset, a new Requester is setup. So for instance we have a user called Geoff, whose details have been pulled across from Active Directory. Now when I import my Assets from a CSV file, I have a record for Geoff's laptop and a column titled "Allocated To". Upon completion of the import, I can go to my list of requesters
Suggestion - Make the V6 to V7 a sticky on this forum
Due to the frequency of queries re upgrading from V6 to V7 would it be worth making one or more of them a sticky in here which may help those looking for answers find the appropriate steps/process etc Regards, Andy
New forum for SD+ 7
Is there plans to have separate forums for version 6 and 7 ? If not, it will get very confusing to figure out which messages relate to which version. And maybe separate forums for V7 ITIL and V7 Standard/Pro if the logic and/or coding behind the softwares differ greatly and the development teams are not the same. Thanks.
Service Desk 7
If one was to do a clean SD 7 Enterprise install could one then export the SD 6 data to SD 7 Enterprise? That would help in starting using SD7 with the new features in inventory for example. And then the historical data can be imported into it as a txt or csv file. Do you think this can be possible?
Auditing Macs and PCs not always connected to network
I read through the docs for Service Desk and I just don't see a way to audit our laptops that come in/out of the network all the time. I also don't see a way to audit Apple Macs. Can anyone suggest ways to make this work? _________________ David Alfonso david.alfonso@trinityschoolnyc.org
Searching in requests in ServiceDesk Plus 6
Good day, I'm trying the software and i found out that the search option to search through all the requests is not searching under the resolution tab in the requests. Is that normal? Is that something that was modified in v.7? It would be useful to be able to search for stuff that was written under the resolution tab even if we don't save them in the solutions database.
Allowing a requester to view all the requests by thier dept.
I checked the box in the requester's details to "Allow to see all requests for the department" and still this doesn't give the user rights to view all the departmental requests and Yes the deparments are pulling from Active Directory
SD 7
Hi, I'm testing the new Service Desk 7 and I did a full scan, but some switches and printers got classified as workstations. Is there a way to move it to the switch or printer category, I really wouldn't want them to be in workstations. Thanks.
Where is the "Client" field defined?
I am looking at the online demo of Service Desk and it looks like there is a new field called "client" that is available for requests. I have checked the Admin tab, but I cannot find where this picklist is defined. Can somebody throw me a bone here?
Notification based on Priority
I would like to send a notification to the technician assigned only for High priority tickets. Any way to do that? -gary
Deleting requesters does not remove associations
Our group spends quite a bit of time on Account Administration as there is lots of movement and turnover of users. It seems when you delete requesters SD+ does not remove the associations to the assets. Is there a setting that I may be missing in order for this to happen automatically? Thx Build 7004
purchase order
While creating purchase order when I enter an item it takes the default description but there are certain item like servers whihc will have different configuration like dl360 with 4 hard disk or 2 Hard disk ,2gb RAM which is must in aP.O. as this will justify the exact requirement. Also If I have registered two organization and if i want to create P.O. on the basis of the organization then how can I have two organization in organization details.
MSSQL - Convert UNIX time
Hello, We are running SD6+ with MSSQL 2003 as the DB. I am creating a new custom query to pull assets and who they are loaned to incluiding start and end dates, but have encountered and issue with the dates being stored in UNIX time and MSSQL not having any inbuilt methods of translatting UNIX Time to human readable time. I am after a way for me to be able to write a query that will convert the time from UNIX time to human readable time. Thanks, Matt
can't import users from AD
AdventNet ManageEngine ServiceDesk Plus Version: 7.0.0 Build: 7004 Don't work import from AD I see the tree OU in AD but when i try import from AD in "Requester List" area i see : 1. Connecting to ActiveDirectory Server... 2. Requesters Import, Failed...
In the event of a catastrophic server failure...
am I covered if I have a copy of JUST the backup folder? or it is even easier if I have a copy of the entire AdventNet folder? not a big ask as the whole directory seems be under 500Mb so just say you have a total server failure: ie. install SDP same version - delete the whole folder, copy your saved AdventNet folder back? back to business?
Asking another technician to perform a job in a request.
Hi, Have this issue I'm having trouble getting my head around. Scenario: 1) A request comes in, automatically placed into a technician Group using business rules dependent on Category/Sub-Categories etc. 2) Request gets picked up by technician in group who completes part of the request but requires assistance from a technician with expertise in another area before he can finish off the remaining work and close the request. N/B: The 2nd technician is not a member of the technician group assigned to
Problems upgrading 7001 to 7002-3-4
when trying to upgrade from 7001 to any of the newer upgrade packs i get this :- WARNING: A column cannot have a unique constraint as true, if it alone participa tes in the PKDefinition of that tableDefinition. TableName :: BackupSchedule, co lumnNames :: [BACKUPID] 24-Oct-2007 10:34:10 com.adventnet.updatemgr.conf.DataModelUpdater updateDataMod el INFO: ISReverting : true : isJarFile false : newLocation Patch\AdventNet_ManageE ngine_ServiceDesk_Plus-7.0.0-SP-0.4.0\SERVICEDESK\/applications/AdventNetService
software site licenses
Hi Any suggestions on how to handle site licenses for software. Also with about 500 mac laptops in the assets am i able to assign software to assets. (thats lazy i guess i should just try it.) I think software licenses shouldnt have been bundled in with assets personally.... creating a whole new asset for 1 license of 1 product this could equate to 10000+ assets which are just software licenses mmmmmm Im thinking i might boycott the whole software section of SD+ Barb
Failure sms
My problem is with sms if you sent a request to some of my technical SDP me by sending an error, but if I do it directly from my whole outlook passes well someone can tell me if SDP problem that does not allow me to send sms through she
Request Support **RESOLUTION** for Upgrading and Migrating
Having trouble getting this issue sorted. My live server is running 5014. We want to upgrade to the latest and change to MS SQL. So, firstly on a testing server we want to upgrade to the latest version on servicedesk and change over to a SQL backend. I have a backup data file from 5014 from the live server, have then loaded 5014 on the test server, then upgraded to 6000,6000 on the test server. Ran the server, shutdown, have changed to MS SQL now cannot restore any data into it. Have run restore
Second Help Desk
Hello, My question is: Can we defined second Help Desk with deferent parameterization?
USER NAMES DIFFERENT AFTER AD IMPORT
Hey Guys, I upgraded form 7001 to 7004, and now when we import users from AD, their names changed to their logon ID's !!!!!! What happened? Now I have duplicate requesters in the system. Please help. Paul
Roles - Full Control?
All the permissions within the Roles section are self-explanatory, except for Full Control. What exactly does this grant?
FAILURE :Error while fetching the Technician Details.
FAILURE :Error while fetching the Technician Details. Please report the problem to the system administrator, with the Error Code - 1,191,070,033,385. Received this error when attempting to edit ANY of my technicians. I am logged into SDPlus as administrator. Please help.
Looking for feature
I'm not sure where to post this type of question. We currently run ServiceDesk Plus and Desktop central. We are considering ADManager as well. In a previous job, we used a third party tool that would report across the network what right/privs a user or a group had on folders. Do any of your products give that type of information?
Changing Default view under Requests Tab
We would like to change the default view under the Requests Tab. When a technician clicks on the Requests tab we would like to change the default view. This looks like it can only be done on an individual basis. As per attachment we want to have Request ID as the first column. Is there some sort of global default template that can be changed? Thx Build7004
Associating assets purchased to scanned software
I have submitted the following question directly to a ServiceDeskPlus technician, but wanted to see if anyone in the group has thoughts or knowledge. I am using ServiceDeskPlus 6013. I am trying to asscociate purchased assets to scanned software (licenses). The ServiceDesk technician provided the following instructions: Click Inventory Tab---->select scanned software-->Filter managed software--->Onthe page you can see a button Allocate License -->select the workstation and allocate accordingly. This
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