Moderated post
I posted to the forum last week regarding a potential bug, which then stated it needed a moderator to approve my post. This morning I check, and my post doesn't exist. However, someone was able to post spam and it made it to the forum. My post, not approved. Pornographic spam, approved. What gives?
Possible Survey Bug
Running on Windows 2003 server / v6008 / MSSQL Under survey settings, if "Send Survey every time" is "a request is closed" everything works normally. However, if you select "x requests are closed" or "x requests from a requestor are closed" and manually send the survey by viewing the closed ticket and choosing "Actions-->Send Survey for this request" the email sent to the requestor: 1) the body does not contain what is in the "Email Content" field in the Survey Settings 2) The SurveyLink is formatted
Possible Survey Bug
Running on Windows 2003 server / v6008 / MSSQL Under survey settings, if "Send Survey every time" is "a request is closed" everything works normally. However, if you select "x requests are closed" or "x requests from a requestor are closed" and manually send the survey by viewing the closed ticket and choosing "Actions-->Send Survey for this request" the email sent to the requestor: 1) the body does not contain what is in the "Email Content" field in the Survey Settings 2) The SurveyLink is formatted
Support Documentation - Update...
Is there a new set of documentation for SDPlus? There are a lot of product changees; however, the documentation explains how to accomplish tasks for earlier versions, not v7.
Overdue Status - Build 7008 feature
Would I be correct in thinking that the red flag symbol on the request list view page is the indicator for the Overdue Status introduced in build 7008. Basically meaning it has breached the SLA? Regards, Andy
Elevate Requestor to Tech?
I am looking for a way to elevate a requestor, imported in from the AD, to a Tech. It looks like tech's are strictly stand-alone with no AD pass through authentication. I'd prefer to maintain a single sign-on for these individuals.
Overwriting of Usernames with Multiple Domains
Hi, I have 2 Domains and both the domains have few Identical usernames, problem is at the time of Import from second domain, the user of 1st domain is overwritten.. Is there any fix availlable for this. I am using build 7008.
Browser login session timeouts
Hi guys, Has anyone else had issues with their sessions timing out on both servicedesk and opmanager? We have quite a few issues on both IE and firefox. Sometimes our sessions can time out a few seconds after logging in and we have to log back in again. This can happen often in the middle of creating requests or modifying opman templates and monitors. It ends up being quite time consuming and frustrating. Is this a configuration issue or something else? I've set the Automatic refresh option in opman
Service will not start
service was running without error... Service failed...Nothing in event viewer other than 'it died, look at logs'. I can't find anything useful in the logs. Service will not restart. What log files should I be looking at?
Migrating Between Servers
What is the process of migrating the database between servers and maintain all of the current config?
PM's not firing
SDP 6, 6014, have configured quite a few daily/weekly Preventive Maintenance auto requests. At first they were all generating, now only some of the do. Having to manually click the 'run' to generate the requests. Anybody else having this problem?
Feature Request When merging tickets send resolution to all
When we merge several requests into one ticket when that ticket is closed a resolution email should be sent to every one who submitted a ticket. Otherwise we have no closure on the request. -tb
client/server installation question
We are preparing a serverinstallation which should pose no specific problems (thanks to all who helped on earlier questions) but 1 thing I cannot find in the manuals is how to setup the client-side? The serverside would presumably be http://localhost:xxxx but how would a client connect? thanks! Chris
Is it possible to have app and database on seperate servers?
I am about to install SD+ and have been asked by IT management if it is possible to have the application and database installed on seperate servers? I thought I had read somewhere that it was possible but not easy, but can't remember where? Thanks In advance
Issues with SD7 - mysql and fetching
1. mysqlnt.exe serice is running when SD7 fails and it trys to restart itself. As long as that process is running, SD7 cannot restart at all. Once that process is killed, it starts back up. 2. Mail fetching sporatically stops. Have to login as admin and start this option. Both of the issues happen once or twice a day. Anyone else having this problem, heard of a fix, or anything as I am tired of "troubleshooting" my helpdesk more than my users.
Field info
I'm trying to find table/field info on 'Closed by' in the history tab(see attached)so that I can creat a report that is more accurate on closed calls as some calls that get closed may not be assigned to the technician that closes the call. Thx
can you remove fields in default forms
Example, I do no need expiry date in the new assest form. As i have only been viewing this for the last few days i am sure that there will be more that i find. Thanks.
Customizeable Linked Fields - Users/Customers
Is there any way to make the managing product type/products any more viewer friendly? Currently they are separated on different pages. From the way I look at things and understand product types/products, it seems to me that it could stand to be combined into one page. New PRODUCT Type button at the top of the heirarchy Product type 1(Add new product 1) **Collapsable product list Product type 2 (Add new product 2) **Collapsable product list etc... Something like this would make it immensely easier
Reset Request ID numbers for new tickets
We're an existing V6 customer and along with everyone else are sick of waiting for the V7 upgrade. We need to use the new ITIL features so are considering starting a new fresh V7 install on a seperate server and leaving the V6 running to query our old data - all new jobs/etc will be done in V7. In theory, when/if the V7 upgrade becomes available we will upgrade our V6 database and import the old data into the new database... So, my question is - I have a fresh install of V7 using MSSQL: how do I
SMS to Group Members
Hi, Just wondering if there was a way to send an sms to all group members if a new request has been put into the group and is unassigned?? Thank You
Servicedesk Plus 7 on Server 2003
Anybody have experience installing SDP 7 on MS Windows Server 2003? Run into anything odd along the way? tx! Chris
Web link in emil not working
When a new request in entered an email is sent out to the person listed as the Requester. Contained in the email is a link. When I select this link an IE is started but displays 'Internet Explorer cannot displya the webpage'. Thanks in advance for your help, Terry
Everything is a workstation??? want to make servers, laptops
I have a CSV of our inventory... I am about to modify it so it better suits the import criteria for SD7. My question is that it loads but how do I define an item as servers/workstations and perhaps further have the workstations defined as laptops/desktops? The PDF manual isn't too clear about this. Tony
User Notfication Granularity
Functionality to "Acknowledge Requester by Email when a new request is received" when Group = "XYZ". This would provide an automatic way to send notifcation emails upon updates of certain types or groups of tickets while not sending updates for others (such as automated incoming alerts).
Please help recover default report
I had two IE tabs open comparing the queries for two reports and somehow the report for one query has overwritten the other. If anybody has the default query code (on mysql) for the Requests by Category report it would be greatly appreciated!
Request Reports: Filter by Impact
Currently you can only apply an impact filter on problem reports. This functionality should extend to request reports so you can select Impact from the drop down column list.
Upgrade from SDv6 to SDv7
It appears that we ServiceDesk v6 customers have been "beaten" into submission. I haven't seen any discussion about the SDv6 to SDv7 upgrade lately so this must mean that those still using SDv6 have given up on trying to get AdventNet to elevate the priority of their existing customer base. It is obvious that our voices fell on deaf ears. What has it been...almost 4 months since SDv7 was made available for new customers? No announcements or updates over the past couple of weeks from the vendor about
Problem with ServiceDesk plus
Hello, I have a problem with "wait file" module in servicedesk plus. The web page is in "error in the page" How can I resolve the problem ? I use Windows XP professional and the software with error is : "Manage Engine : ServiceDesk plus" for enterprise
Exporting assigned jobs to evolution calendar
Want to import assigned or scheduled tasks data from ServiceDeskPlus into the mail and calendar environment of EVOLUTION or any other mail-/calendar system. Currently we don't have the availability of our technicians "on hand" with the risk of planning jobs for engineers in periods where they would not be available. This requirement should be very common in any support environment. In short: we want to extend our workflow system with a human resource planning functionality. How do we solve this problem?
Data import of assets
I need to find out what table to import asset information into using MSSQL. We have just set up RSA token security and I want to assign and track each token as an asset. I do not want to have to key all of the data in. Please help and confirm since there is no data dictionary. Thank you,
View requests made and assigned with the same login
Sorry if this is already in the forum but I can't find it. My manager wants an easy way to view his requests that he creates as well as those assigned to him without creating a alternate end user ID and logging in as that ID to create requests? How can this be done or how to I meet his request? :?
techs cannot view query repts saved EVERYONE by me
Using build 7002, I have several reports that I, an Administrator & Technician, saved indicating EVERY ONE (PUBLIC REPORT). Reports work like a champ for me. No other Technicians can view them even though the Technician role is permitted to VIEW reports. Clickable link to report is presented, but when they do it appears it tries to start but stays on the report list page, collapsing the report group they are in.
Feature request: notify whole group without listing techs.
We would like an option to notify all group members when a new or existing request is assigned to the group. For example, if the list of technicians of the group to notify were left blank, SD+ would resolve all membership in the group at the time a new or existing request was assigned to the group and notify all of them by email. This saves maintenance of the list of individuals to notify, which if all group members are Chosen, is conceptually a redundant activity to just checkmarking the group on
New sites not appearing in New Request dropdown list.
Seems that new sites are not options in the New Request drop down list. Also, if I delete a site it still shows as an option. Version 7.0.0 Build 7004.
Software Licenses - Can't Add
There doesn't seem to be the ability to add software licenses. Has anyone experienced this with v7?
Moving SDP7 backends from MYSQL to SQL
I originally asked this quetion here http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000002669157 but did not get an answer as to whether this is possible. To Recap I already have SDP7 with a trial licence, during trila we have built up a reasonable call history that I would like to keep. The trail was instaleld using MYSQL as the backend. I have now purchased a full 10 user licence and when I 'go live' shortly, I want to move SDP7 to another piece of server
SD+7 any service packs fixes ?
Are there any SPs or specific fixes for SDP7 as they dont seem obvioulsy visible on the website downloads area, but fixes and SPs are referred to in this forum. Where can I get them from please.
multiple email templates?
Hi - We have been using ServiceDesk for quite some time and now have multiple departments within our company using it for their own groups/queues. We are running MSSQL build 6011 and it has been very stable with almost 50 technicians. I have some additional groups that would like to use ServiceDesk perhaps even for our customers to submit requests but we would need to be able to customize the automated notification and reply emails for each group and possibly set business hours differently for each
migrating SDP mysql to SQL
we have been trialling SDP7 priori to purchase. It was installed using mysql (no licence issue), but now we plan to go live we will deploy on SQL. We have built up a fair amount of call history whilst trialling and I would like to keep that. Question - if I reinstall SDP7 onto SQL, will I be able to restore the data from the mysql data I have backed up ? if so is the process nay different from the normal backup and restore process ?
Unable to logon SDP 7
Hi Guys, I installed Free edition of SDP 7 on W2003 Server with MS SQL 2005 Express version. I successfully configured the Database connection with changeDBServer.bat. I start manually SDP 7, and arrived on http://localhost:8080. I cannot connect :(, the default password for administrator or guest in not valid. Error Message: Your username or password is incorrect. Thank a lot by advance. PR
Next Page