Memory Analyzer Tool
Hey, I downloaded QEngine to analyze memory leakage in my java application. But I didn't find MAT tool in Free download 6.8. Can anyone Help me Thanks & Regards, S.Karthikeyan
User Login
I have one user who use to be able to login to SDP 6 but now cannot. I have reset his password in AD, deleted the user and re-imported, assigned a new password to the requestor, tested on different workstations etc., but now luck. HELP!!!
Automate process of import users from all AD domain.
Good afternoon. If I have domain AD and some subdomains AD. How to automate process of importation of users from all Ad domain in program SPD7009. In fact by default, it is possible to adjust import only from one domain.
SDP7009 daily crashed!
Good afternoon. I use version SDP7009. Practically daily program SDP crashed. The request to prompt where to search logs to find out the reason of crashed.
SDP 7009 (Upgraded from 6014)
SDP 7009 (upgraded from 6014) Fedora 8 FireFox 2.0.0.11 on Vista The admin login can no longer approve purchase orders. So, I created a second login which has PO Approver access. The second login can now approve a PO. I logoff from the approver and back on with admin rights, now I can't receive the goods. The menu options are there for both approving and receiving, however when clicking on them, no changes to the PO occur. Yes the cache is deleted every time to check. I can't create a third login
Can a requester belong to more than one department?
Hi, I am using service desk 7008. If a requester belongs to two different departments, how can we set this up in service desk? When he submits a requests, he wants to classify the request to one of the two departments so other requesters in that department can see the request. He also wants to see all requests from the two departments that he belongs to. Thanks, Andy
Dumb Question.. But How Do I set an Announcement?
We have the Self Service Portal setup, and I've got it the way I think will work however I can't find the option in Admin to set the Announcement box on the user portal. Can anyone help? I know it's stupid, but I've completely missed it!
Historical Email/Correspondence Log
How do we see a history of emails that were sent from a request? None of the email correspondence show up for that request. Emails are sent correctly.
Merging Requests
SDP ver 6 Build 6014 Hi We are using the merge requests to manage mulitple incidents that are part of the same problem (we have used ITIL terminology in our categories), so, if we have a major issue that may affect many users ie VPN or Server is down we log this a "Problem", we then log subsequent calls relating to the same issue as seperate "Incidents" & then merge them with the original "Problem" ticket. Once the overriding issue is resolved we just close the original "Problem" ticket. This seems
Installation of Servicedesk Plus - Program fails to start
Using SQL server 2005 express version Install of both free version and trial goes fine, Server does not start, no errors that I can see ChangeDBserver.bat brings up the gui tool, test fails to login to the sql instance I created. Does servicedesk support sql express?
Bug Report: Non-unique Departments problem
I have configured multiple non-unique departments for different sites (i.e. Sales in US & Sales in UK). Whilst these appear fine in the Departments section only one of the Sales options is available for selection under Technician or Requestor Department. Which option is available appears to be random (i.e. I have Sales in US but Operations in UK.
report-
Hello all, I'm trying to get a report on my requests for a certian time period, that is no problem. but i dont want all the replies back and forth to be counted as a request. how do i get the requests with replies to only count as one report? Thank you, Heather
Couple of questions, running version 7009
Hi All, I have some questions that I can't figure out. Is there a way to prevent technicians from being able to delete notes they have added to a request? I tried setting up a role with no delete access but they can still delete them. Thanks, Greg
Access Restriction
An option to restrict user access, either by using a check box next to an imported AD account, only allowing imported AD accounts to be used or by only allowing selected AD OU's to be able to access the system. This is vital in areas such as educational establishment where you don't want students (or certain members of staff) to access.
When creatring a request edit the DueBy Date
Hello, i want to know, it gives a way to edit the DueBy Date, when creating a new request. In moment we only can change the priority. And then the technican can change the DueBy Date. But we want to edit this when we create a request. Best Regards
Service Desk Notifiers external SMTP Mail
Our implementation of IT ServiceDesk uses an SMTP relay to send the mail notifiers. Mail is being queued on our servers as the external customers mail servers will not accept mail from an ITServicedesk notifier. If mail is sent directly from the ITServicedesk mailbox mail is accepted successfully, however when the java process is used to pick up mail and send notifiers to the customer mail cannot be delivered. The problem does not exist when mail is processed internally.
Bluescreen on login by a user
Allways when a user from Active Directory try to login to the SD+ the machine got a blue screen. But it's only by one user, all other users working fine. SD+ Build Number : 7005 Product Edition : Enterprise ML Users are import by AD. AD Seetings : Enable Active Directory Authentication Disable "Pass-through" Authentication I allready delete the Repuester and make a clean AD import again. But the problem is still there. Now I delete the user again, and add the requester manual without the AD just
Notify when a request is picked
How do I send an email notification to several people when a request is picked up or is assigned?
How to migrate from ServiceDesk (SD) V.6 to V.7 ?
Hi, We want to know , how to migrate SD v.6 to v.7 by mechanism like this : We install new SD 7 in new server ( because we change to linux OS) and we want all the setting (rule, Db etc ) from previous version (SD 6) migrated to SD 7 ? Is it possible ? If possible, would you mind telling me where we can get the documentation regarding this ? Thx alot
Ability to Trial Service Desk on Small Group of Domain Users
We haven't gone live from a customer perspective yet, we are only using it from behind the scenes for the technicians and have turned off all customer notifications. Is there a way, I wish to trial a group of 30 domain users from different divisions to gather feedback. I would like them to receive the notifications and surveys, but I do not wish to use it for ALL 350 users. Can this be done? I can't think of another way to trial it without showing them it's full capabilities.......
Software as items to report on
I would like to build a report listing the software that is loaded on PC's according to the scan. I can see the data in the db (MSSQL) and I can query the data as well. I cannot see a way to access the data in the built in reporting system. If I am wrong, please help me If I am not wrong....BUILD IT I should not have to go out side the application to get this info using Crystal Reports. Using Version 6.1.1.2 Can I get a vote on this from my peers? select workstationID,Softwarename,Filevendor,fileversion
Service Pack installation
Good day, I'm currently using ServiceDesk 7.0 build 7005 and I would like to update to 7009. What would be the best way of doing so and where can I find the update package? Thanks Skid
SOAP interface
A SOAP/XML interface to allow data extraction for reporting without being tied to your data dictionary/changes, or for submitting/generating tickets from another interface, such as montoring tools or automation tools.
Advanced automatic request ticket routing
I would like to be able to receive a request via email and do multiple different things with it. 1) Route based on sender 2) Route based on receiving address (Would require multiple email inboxes) 3) Route emails to templates, which could spawn multiple requests (like a new user email from HR, which could spawn a PC setup, user account setup, security access badge, etc.) 4) Automatically close a ticket based on rules - such as an automatically generated alert could close a ticket. (i.e. Site24x7
Vendor edit/add role
I would like another role to allow a group to manage vendors.
Regular Expression Email Routing/Assignment
I would like route/assign emailed tickets based on regular expressions.
How to edit labels?
Hello, Can someone tell me how to edit the labels in Service Desk? We need to replace the word "Request" with "Issue". I don't see any way to do it in the Admin section, so I'm assuming I have to do it manually in some config file. But I can't find the config files. Thanks in advance. Ben
Request Access Levels - Changing Dates
Is it possible to include at some point in the future, the additional permission to allow Technicians to edit dueby & created dates but without giving them Full Access and thereby the ability to Delete Requests?
EMAIL FETCHING PROBLEM
I HAVE SERVICE DESK SOFTWARE. I HAVE CONFIGURED THE MAIL SERVER WHICH IS EXCAHNGE SRVBER.STILL WHENEVER I TRY TO SEND AN EMAIL TO THE USER FOR THE APPROVAL OF CALL CLOSING IT GIVES A ERROR MESSAGE. PLEASE FIND THE ATTACHED FILE .
SD 7 CSV Import Users - Requesters don't import Login Name
I can't import form CSV file the field Logn Name, the only one the indetify uniquely, so each time i import the users are duplicates !!!!!
Assign to Group, but still showing as unassigned
When we create requests, and assign to a group, the request is still showing as un-assigned, which is quite frustrating, as I can see when we are fully LIVE, there will be hundreds of calls that will be like this. What is the answer, is there anyway to have it so when we assign to group, that the unassigned disappears, or do we have to choose technician as well, having to choose a technician is not an option, as we want the techs to grab requests from group, and we are not always aware what is happening
Cannot start SC+ on Mandriva 2008
Dear Sirs, After installing SC+ (latest build) on my Linux box, when running sh run.sh i get the following error Server is starting. This may take a couple of minutes ... This evaluation copy is valid for 29 days (more or less 10 seconds later) Unclean shutdown of previous run Failed to start the server. Please refer logs for more details I've tryed to reboot the machine, stoping Mysqld but no joy. Please find attached the logs as I havo no ideia on how to get this to work. Please help us on this.
Assigning IT Asset Types
Several of items are appearing in our scanned workstations, that are not work stations. This includes: Servers, Switches, WAPs, etc... How do we assign these items to a different IT Asset Type?
service desk pro doesn't authenticate wit Active Directory
Hello, Since yesterday I can't login to the servicedesk pro ent. version, I think it had problem with Active Directory synchronization. Please Advise. Assaf
Support for MAC Operating System for Asset Scanning
Hi, Can anybody help me to do MAC OS workstation scanning for Assets Details.I am using Version 7.I need a procedure and settings on the MAC machine to enable asset scanning
No mssql install
I am trying to isntall ServiceDesk Pro on a windows 2003 enterprise / mssql 2005 enterprise system. The installation appears to complete successfully however, the database is never created.
Custom Reporting
I have been asked to create a custom report based on announcements. With the reporting options it dose not give me the table I need. Is there any way to get the name & fields of the table without going behind the scenes?
Cannot stop fetching. Error Code - 1,199,299,057,960.
I cannot stop mail fetching, and mail is not being fetched. The error log is listed below. Any thoughts? Running build 6015. Thanks! [13:37:38:054]|[01-02-2008]|[com.adventnet.servicedesk.setup.action.FetchStatusAction]|[SEVERE]|[20]|: Exception occurred while updating MailFetching |java.lang.NullPointerException at com.adventnet.servicedesk.setup.util.CalendarScheduler.getScheduler(CalendarScheduler.java:137) at com.adventnet.servicedesk.setup.util.CalendarScheduler.disableTaskInputForSchedule(CalendarScheduler.java:167)
Issues scanning workstations in new child domain
Hi Folks We have created a new child domain and when we try to scan the workstations we get the following message: "No response received from workstation. Probably the workstation might be switched off or does not exist." all the workstations are ON! Note: the new child domain is at a different phyisical location to the SD server. We are trying to scan over our WAN. Cheers David
Time spent on report
When a technician enter the time spent In the field add time spent and when I do a report with this field I don't see the same thing. I see the difference betewen the Hour of request begin and request end. But I want to see in the report the time spent that the technician add in the field time spent. Thank's
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