AD Import
Whenever I do an AD Import the "ServiceDesk Plus 7" Crashes? How Can I fix it?
lost link to home page
Hello, i'm not able to connect at the SD+ home page, perhap's some link is lost inside the web server...please could you suggest what I should verify on the server side? Attached you will find the result of the connection to the SD+ site. Best regards C. NICHILO
Price
Where is Price in the SD 7? I do a select all on Resources and it does not show. It appears when you display the schema but not in the actual Query results. I go to the Workstation and see it on the first page but when I click edit, it is not anywhere to be found. Help?
re: Removing and Adding a Technician - Administrator :(
Sorry, but after 5 attempts over 2 hours to get this reply posted, I'll just create a new topic and refer back to the original post: http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000002670753& Hi, You can do this easily. However you cannot login as administrator and edit the administrator account. Let us assume your Domain administrator is John Doe. Follow these steps 1. make one of your existing technician accounts an SDAdmin.(Give them SDAdmin role) 2. Logout
Can Non Technician Run Reports
Good Morning, Is it possible for someone who is not setup as a technician to see and run reports in SD+. We have executive management here who do not need the ability to enter cases, etc..but are very interested in our stats and running reports. Thank you,
update 6 to 7: any inputs what to look after in detail?
Hello all We are planning to do the update from Version 6 to 7. I was reading from time to time about problems here and there, but maybe there is a collection of hints and advices that could help me doing the update without major problems? Thanks!
Editing product type
On Asset management - Product page I can't edit some of product type.
New asset
I want to add new software, choose Asset Management\ Product click on Add New Product, then Product Type - Software. System asked for choosing software from list. How to add new asset, if I want add another not listed software?
custom report on number of unsuccessful changes
hi can anyone help me how can i create a report on the number of unsuccesful changes for the month? from where can i know the database structure of the whole database?? I'm new to this !!!
Time Entry Defaults Technician to Assigned Tech
I am currently running into an issue where I enter a Time Entry on another Tech's ticket and it defaults to his name on that entry. Is there a way to get that to default to the tech that is logged in? It's annoying since I always forget to change that and then My boss doesn't understand why I dont have time on any tickets.
Passthru Authentication
I am attempting to setup passthru authentication. I can get a list of users from the AD, but when I check the box for Enable Active Directory Authentication, I get: FAILURE :Could not enable Active Directory Authentication. Ensure Domain Controller is configured for atleast one of the Public Domains. What am I doing wrong? Thanks
Sort asset and requesters drop down lists
Please can anyone tell me how, or if its possible, to sort the drop down list of requesters and assets? In most forms (business rules, SLAs, Workstation or asset associations, etc) the drop down list is unsorted and does not support auto complete. With several thousand requesters and a couple thousand assets, it is IMPOSSIBLE to manually search through the list for the needed asst or requester. If these were sorted aplapbetically in the drop down, this would be extremely practical. If there are only
attachment, while replying to requester
Hi i have some query regarding attachment while replying to Requester. I want to attach the same attachment requester submitted. but, by default, there are no attachments. i can achieve this using forward option. but, if i forward the request, i cannot see any record of it ini the request history. Pls advice whether any option available for above. Thank you. Regards,
Requester roles
Following a meeting we have had here, we would like to be able to allow members of a change board access to view the changes tab in ServiceDesk. So, I decided to create a role called Change Board and allowed them access to view changes. Where this idea fell down is that the roles are only applicable to technicians. Is it possible to create roles for requesters, so that they can create incidents, as well as being able to view changes as well? If so, is it possible to limit the amount of changes they
Working Assets
Protero Hill Health Clinic Philadelphia Nutone Buy My My God For This Was I Spared Feal Developemant Health 20Education Rubber Drive Surface Barber National Institute David Beckham At Home Depot Center Orange County Va Library Trapped In The Closet The Next Chapter Monroe Co Ky Clurman Theater Job Openings In Omaha Tom Hanks Philadelphia Soundtrack Guadalajarain1800 History Bucks County Board Of Assessment Appeals Mylan 451 Poison Icon Diane Pretty Top 50 Praise And Worship Songs Belle Star Mitchell
Service Desk Plus & Fedora Core 8
Good day, I'm busy evaluating your product (build 7001) on Fedora Core 8 I have installed the software without any errors When I try to run the ./root/Adventnet/ME/Servicedesk/bin/run.sh file, I get the following error Server is starting. This may take a couple of minutes ... This evaluation copy is valid for 29 days Unclean shutdown of previous run. Failed to start the server. Please refer logs for more details Now, I gave tried stopping Mysql, restarting the server etc, I get the same error. I
Auto merge option when requester reply from email
- We are using SDP 6 - whenever we reply to user request, the requester will receive reply in their email box. - subject will contain Request No. and Subject. - When they reply from their email, service desk will pick all the mails and report as new request with new request no. - Now, we are manually merging requester's response with original request. - Is there any way, such that, Service desk will merge response with parent request with reference to request no. on the subject ? Pls advice.
unable to emter technician as requester
Hi all, For creating new request, we can't select the requester with technician role. Anyone same as me? Thanks! taz
$ServerAliasURL link doesn't work
I have SDP setup to send out a Self-Service login details. However when the end user gets the email and clicks on the link it goes to Http://servername:8080http://servername:8080. Please tell me how to fix this. Thank You!
The Trail Where They Cried
New Chevys Uterus Closed After Ablation Profile Hacker Flnn Theater Derrick Laverman Indiana State Medical Board Mistsystem Atlanyic City Diablo 2 Pictures Police Shoes Lewtan Industries In Hartford Ct Myhealthevet Reflection Essays On The Nazi Concentration Camps Frito Lay Ohio John Kompa Listen To Devil In A Midnight Joint Force Headquarters Sandston Virginia Ford Fe Supercharger Social Security Disability Assistance Abc Nfl Cover Injuries Caused By Auto Seat Belts Low Or No Cost Prescriptions
Custom Report to find jobs older than 2 weeks?
Hi chaps, does anyone have the code to let me generate a report detailing all requests over 2 weeks old, and who they are assigned to?
Sub Catagory Creation issue
I cannot create any sub categories no matter what. normally when you create a category you type the "Sub-Catagoy" name, description and normally the parent category is filed in. well that is not happening now. Neither can you select a category. this is a big problem for me. Please help, any suggestions are welcomed and highly appreciated. thanks in advance.
Technician changed AD password now can't logon to SD+??
I have atechnician that changed his AD password and now is unable to login to SD+ Is this normal? What can be done to fix this?? Policy here states all users need to change password every 90 days, no exceptions
Network Scan
I can scan with some success the network which the ServiceDesk server is on and can query switches etc with snmp. However it fails on other subnets The error message is as follows: Connection to RPC server in the workstation failed SD+ V7011 Any ideas?, Thanks in advance
Scanned Software Problems
Hi, I am encountering a problem while viewing the software installed on a computer. If I click a link in the Software tab to view on which computers that software is installed I get a window stating: - "<iframe class='responseframe' src='/framework/html/blank.html' name='SWUnlicencedInstallationView_RESPONSEFRAME' onLoad='p" for Microsoft Office Visio Viewer 2007 - "<table width="100%" bo" for Microsoft Office Professional Edition 2003 - "<Script l" for Windows Messenger 5.1 - "<iframe class='responseframe'
Unpicked notification not adhering to working hours
We have set our working hours to be from 7am - 5pm Mon-Fri. We have also set up SDp to email a group when an incident has remained unpicked for an hour or more. However, we had an incident created at 4:50pm yesterday, and we then had an email time 5:55pm yesterday telling us the incident had remained unassigned. How do we get these notifications to stick to the working hours, as technically that email shouldn't have been generated until 7:50 this morning.
Report from selection
Hi, does anybody know if it is possible to make a report from a selction of requests? For example: in my list with 100 open requests, i want to make a report from just a couple, let say 5. is this possible in an easy way? Regards, Jeroen
V7 Upgrade Problems
I tried to upgrade Service Desk from v6 to v7. Updated to latest v6 ServicePack 6015 first and that went ok. When I tried to upgrade to v7 I got an error about an invalid column inserting into GeneralConfig. After investigation the problem appears to be due to SQL Replication. We have our database in a data centre where all offices can access centrally. We replicate the ServiceDesk database to head office for local reporting (using custom reports developed in house). The problem is, Microsoft SQL
custom report on number of unsuccessful changes
hi can anyone help me how can i create a report on the number of unsuccesful changes for the month? from where can i know the database structure of the whole database?? I'm new to this !!!
Customized User Forms?
Hello, We are evaluating the software and are very close to purchasing it, except for one question. Is there a way to customize the user request forms for specific categories? More to the point, for some categories we would like to force the user to select only from drop down menus and disable the description field. Is there any feature planned or implemented that would allow unique user request forms for specific categories. Thanks for the response, Bart
Upgrade to SD7 Assets changed
We upgrade from 6015 to 7010 and have noticed that the assets have changed product type. In version 6 we had Desktop and Laptop as a product and after the upgrade, both have converted to workstation which we do not want it listed this way. Is there a way to clear the assets and import our setup from version 6 backup?
Downgrading Builds
We are currently in the process of planning an upgrade to Build 7011. In the event that something does not work out correctly with the update, is there any way that we can do a downgrade to a lower build? Thanks, Jessica
Hardware Requirements
I found the minimum hardware requirements for Service Desk on the web, but I'm having trouble finding the recommended hardware requirements for the software when it has hundreds of users accessing it. Is there a standard metric of I need X amount of resources per user? I have 5-6 techs and about 500 end users. In the next few years the number of users will jump to 800. Thanks.
Scanning thin clients running XPe
Hi When Servicedesk scans my (HP 5720) thin clients that are running MS XPe it reports as 'Success - Workstation Scanned' but no data (hardware or software) is found during the scan. Is this a known issue or is there something i need to change on the thin client? Regards Mike
workstation scan windows xp home
hey all, SD+ has been fantastic in our domain, but when I began to scan our Point of Sale machines (running xp home) i have had no luck. i get the following error on every scan. Either access denied for the user or the remote DCOM option might be disabled in the workstation Now i know that DCOM is enabled, and I have entered the right credentials but no scans are happening. I can not connect to any of the xp home machines using net use, and the firewall had been disabled. all these machines are xp
Resizing notes window
Is it possible to resize the notes screen at all?
Ordering of Stacked Bar graph report
I have just created a stacked bar graph on SDP 7009 to show requests for a single department based on priority and whether the requests were in SLA or not. Along the x-axis I have priority, with count on the y-axis. (Report is attached). However, the ordering of priority just seems random. It is not in Priority order (order is 5, 2, 3, 1, 4) and they are not in count order (Priority 5 has 53, 2 has 2, 3 has 4, 1 has 3 & 4 has 1). What is going on and how do I get this to be in either priority order
Scanned software problem
Hi, I am encountering a problem while viewing the software installed on a computer. If I click a link in the Software tab to view on which computers that software is installed I get a window stating: - "<iframe class='responseframe' src='/framework/html/blank.html' name='SWUnlicencedInstallationView_RESPONSEFRAME' onLoad='p" for Microsoft Office Visio Viewer 2007 - "<table width="100%" bo" for Microsoft Office Professional Edition 2003 - "<Script l" for Windows Messenger 5.1 - "<iframe class='responseframe'
"Check for newly added workstations" - missing val
I have a scheduled domain scan to run each day in Servicedesk Plus 7 Enterprise build 7009. I also have the "Check for newly added workstations" option ticked and I set it to '1 day'. However, after saving this configuration the '1 day' value disappears although the "Check for newly added workstations" tick box remains ticked. Also, the scheduled domain scan remains ticked. Should I be able to have both options ticked (this would be best for us) or should I only tick one and that is why the '1 days'
How to upgrade
Hi, we like to go to the new Enterprise version of SD+. But i like also to have the database on SQL 2005. what is the best way of doing this? regards, Jeroen
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