Error trying to delete an item from the Product Type
I Tried to delete the item Laptop and Server form the Asset Mangement - Product type and got the folllowing error: FAILURE :Error occurred while deleting product type. Please report the problem to the system administrator, with the Error Code - 1,206,544,804,211. Please can you tell me what this means.
Unable to open Notification Rules
Hi When I click the icon to open 'Notification Rules' either from Admin home page or configuration wizard it takes me nowhere, it looks like it is doing something then displays nothing; not even an error message. I have rebooted server and tried to put the http address in manually but no joy. help!
Business rule creation error
I get the following error when creating a business rule, can anyone shed any light, all parameters seem correct?? FAILURE :Error while adding the Business Rule Details. Please report the problem to the system administrator, with the Error Code - 1,206,569,002,185.
Replying to an SMS Notification
We have ServiceDesk setup to send SMS notifications to our technicians when a request is assigned to them. We have our Blackberry email addresses specided in the 'SMS Mail ID' field. However, when trying to reply to the SMS, ServiceDesk creates a new ticket, rather than threading the reply into the previously opened request. For example, if Request ID #1 gets assigned to me, I get an SMS notification sent to my Blackberry device. Then, if I'm out in the field, I reply to the SMS notification to say
SD Plus 6: Technician list tied with default grp in template
On request save, SD 6 always defaults to group in the template upon save even when we change it before saving. In SD Plus 6, we have setup a form template with default group selected. The group includes some technician. Now create a new request using that form and select a technician not in the group by setting group as "no, just a technician" and select from list of technician. After saving the request, notice that group is defaulted to the template form. Also, when you edit this request, the technician
Pop-up notification client
A pop up notifier for technicians when a new ticket is added to their queue - kind of like Outlook can do, when a new email arrives. Or maybe send an IM, instead?
Associate Tasks to Change ID# or Request ID#
Currently, task notices are e-mailed to assignees, but the number associated with the task doesn't relate to the Request or Change ticket number. This makes it extremely difficult for assignees to add resolutions to Requests or update Change tickets. Tasks should be lettered (A, B, C...) & associated with their Request (or Change) tickets in notices. Technicians would then receive "Task 9823G has been assigned to your queue." and know which task to execute and which ticket to update afterward.
'sdp.inventory.workstations.listview.ws --WHY?
WHY is this in reporting what use is it. I would like Workstation Name field back :twisted:
Auto discover other devices (printers/switches etc.)
I would love ServiceDesk to be able to scan (possibly by IP) and discover / identify any item that responds. Being able to auto generate a full asset list of my whole estate instead of having to manually set up assets. Then maybe an ability to attempt to open up a web page on that address. WOW what a godsend that would be. Nearly all these devices have an onboard management of some form. HOW GOOD WOULD THAT BE????????
Configurable "Jump To" option
It would be nice to be able to configure this option in SD+... Additionally, it would be nice to have the ability to add any number of web URLs here. I use a number of web tools to manage my infrastructure as well as my customers, and I beleive this would be a good enhancement.
Creating custom reports
I am creating a custom report but I don't see a option to select "discussion notes" and "request history" Any help would be useful thank you
SMS Notification and configuration
I want to configure the SMS notification. I know that you select the function under the Admin - Notification tabs. Is there a place to configure SMS functions like the email setup. Thanks Jacobus
SDPlus 6 to 7 upgrade problems
I'm experiencing problems while upgrading to version 7 with importing assets and work stations, they are not showing up correctly in the new version and it throws an error when trying to delete all workstations to re-import the saved information with the Error Code - 1,206,025,836,390. Also is there a way to eliminate workstations that are pulled from AD that aren't active any longer?
Spell checked words are sent in red iand underlined
SDP 7010 on MSSQL Words tagged by the spell checker are being sent formatted in the email. For example: if you don't act upon a tagged word it gets sent in red and underlined. Thanks, Luis
Retrieve a deleted call
A call has been deleted fromServiceDesk Plus, is there a way to retrieve it?
SDP automatically creates users, when spam comes.
Hello, When spam messages come to SDP incoming mailbox system automatocally generates new requester. How to prohibit SDP automatical user creation?
Images in solutions
What are the "rules" regarding embedding images in solutions? From time to time I see an article or an email that would be useful to add to solutions. I select all, copy and paste into a new solution, no images. Send the same information in an email to SD+, creating a request, select all, copy and then create a resolution that is also a solution, paste and it works fine. Also I am finding that more and more I need to format a solution externally to SD+ i.e. in WordPad, as the formatting inside SD+
More Info on Self-Support page
Hi all, we use ServiceDesk in our company and have a rather bad intranet-homepage. My idea now was to use the ServiceDesk as homepage for our new intranet. However we have to place more info on the startpage. Is there any possibiliy to add links or other text to the ServiceDesk-homepage for the users? greets Juergen
Resolution and Close procedure
In our current helpdesk software, our closing procedure is as follows: 1. When technician has resolved the ticket, he goes in and places the ticket as resolved. An email is generated to the technician and the IT manager. 2. When the IT manager has time he goes in and looks at the resolution and then he closes the ticket. An email is generated to requester, technician, and IT manager. I do not see a way to do this with sdp. What am I missing? The most important part is a way to segregate resolved
the change and problem link on the request screen
when i click on the problem and change link on the request screen, it does not take me to the approprate screen. infact when i click nothing happens at all, sometimes in the status bar it shows something like javascript:void(0). no error msges, nothing at all. i am experiencing it after i upgraded the build to 7011. any solutions to it???? thanks guys!
Error on editing reports with Russian language
SD+ 7011, language Russian When we edit any report on subpage "Filter" IE say error at URL: http://srv00dc2:8080/CustomReportHandler.do String 471 (look attached code and this string, really error) When I switch language to English - all OK.
New SDP licensing
I first started using SDP back at v5. I used the free version for a while to test it. It worked well and was decently priced. I am a small business so the pricing was right. Even though I didn't need to at the beginning, I purchased the product. I then utilised the product further and further. Last year I paid $495 for a two user license. My license expires in about 35 days. I have been told to renew the license I have to pay $1,195. This is an insulting increase in price. SDP is great but I still
Active Directory Updates to and from Service Desk
We would like to have the ability to edit requestor information form the help desk and have it update active directory as well. We would also like to be able to search ad changes more then once a day.
ServiceDesk VS Remedy - Opinions?
My company currently uses Remedy for call tracking and asset management. Unfortunately, we don't have the staff to manage this beast, and the performance is garbage. On top of that, entering a ticket or an asset takes an eternity. I'm looking at ServiceDesk because it appears to offer everything we need, has a great interface and doesn't require any special training to make changes. Has anyone made the switch from Remedy to ServiceDesk? Even if you haven't, I'd be interested to hear opinions on how
Replies to requestor replies and new request notifications
When replying to new ticket notifications a new ticket is created as well as when replying to a requestors reply from email a new ticket is created. Can this be fixed?
tasks in change request shows null values
any idea of this one.. when a change request is created, and a task is created, an email goes to the technician regarding this task, but most of the fields shows null values, and the task doesnot specifically state for which change request this task is assigned to.
Issue w/ "Problems" list
We have a particular "Problem" incident that has 77 requests attached to it yet only the first 25 or so are displayed and there is no option for "next page" We are running SDP 7009 Windows 2003 server.
Service Desk Plus cannot be opened on vista with IE7
I have a service desk Installation and i can access the web interface from XP but not from vista. I am getting a blank page. Please help
HTML Forms in Request Templates
I created some HTML forms for our user request templates for new hires. In IE 6/7, the user needs to double click the form field to enter information. This is for input fields, drop down boxes and checkboxes. In Firefox, drop down boxes work fine but input fields and checkboxes do not. Any ideas? Does ServiceDesk support HTML forms in request templates? If not, can it be something that can be added?
department name and job title
Where exactly does it pull the department name and job title information from when you do an active directory import? I have a pretty messy AD setup that we are trying to clean up, and it leaves us with several different groups of strange names that we would like to find a way to merge and further control.
Install Service pack 7011 on build 7010 - failed help
My environment is Ubuntu 7.10 I am attempting to to upgrade from 7010 to 7011. From these upgrade instructions: (http://manageengine.adventnet.com/products/service-desk/service-packs.html#sp) Instructions to apply the Service Pack / Hotfix 1. Shut down ServiceDesk Plus Server. 2. Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the <ServiceDesk_Plus_Home>/bin folder. This opens the Update Manager tool. 3. Click "Browse" to select the Service Pack file (AdventNet_ManageEngine_ServiceDesk_Plus_<Version
Technician Notification - closed tickets
I would like to set up email notification to all technicians when a ticket is closed. I do not see this option in Notification Rules. Can this be done?
Verifying requisit ports
Hi all, We are setting up a new SDPlus server and I just want to verify what ports I need to have opened. I assume that 80, 25 and 100 will do everything for logging in from the out side and checking / sending e-mail. Are there any other ports I need to open? Thanks, Dom
Notifying Requester when Technician Replies.
Hi, we have a few technicians that travel most of the time. These techs have the ability to send/receive email messages from their cell phones. When they have a ticket and the Requester sends in an email response, we have the option to notify the technician of that response. If the technician has needs to reply, he has to find a computer, login to Helpdesk, then send the response. If he could reply directly to the message and have SDP notify the Requester of the response, that would save us quite
Associating Minor Software: Adobe Versions
I have Purchased 18 Liencenses for Adobe 8. When I scanned them in, everything turned out great. Since then I have updated them and have some version 8.1.0 to 8.1.2. When the workstations are scanned it shows up in the software. I tried to associate the minor version however, it throws the licensing completly off. It shows that I have 18 licenses but 36 installations. Could you please help!
Software licenses bound to machine only?
A large portion of the software deployed in our environment is licensed to a user, not to a machine. For example, under our MVLS agreement with SA, one single MS Office license can be used for two local installations, as long as they are both used only by the same individual; hence user Joe Smith may have one license covering his software installation on hosts JSMITH1 and JSMITH2. It seems that Individual licenses can only be associated in a one-to-one relationship with workstations, rather than
Need download for older SD+ version... where?
I need to install SD+ 7.0.0 build 7005 on a test server so that I can test a database migration. I can't find my production download of that version, and I can't use the current download version (build 11) as my test version (to restore a copy of my production mysql data to the test server I need the same version SD running. Where can I get the build 7005 download? Thanks!
SDPlus 6 to 7 upgrade problems
I'm experiencing problems while upgrading to version 7 with importing assets and work stations, they are not showing up correctly in the new version and it throws an error when trying to delete all workstations to re-import the saved information with the Error Code - 1,206,025,836,390. Also is there a way to eliminate workstations that are pulled from AD that aren't active any longer?
Calculated percentage in Report
Hi, Does anybody know if it is possible to make a report which shows me the percentage overdue requests per Priority per Month Regards, Jeroen
SD Server IP Address CHnage
We had to change the IP Address of our help desk server. Where do we make the change in the app?
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