Reporting over multiple domains
Hello all, I am situated in Australia and look after the pacific area(Aus and NZ) we are looking at upgrading and using SD+ in our other geographic regions, South East Asia(Singapore, Seoul and India) and Greater China(Hong Kong, China and Taiwan) Considering the above, how can I gather useful statistics from reports for each of these regions without having to go through major calculating?? Can I allocate domains to regions ?? Hope this makes sense??
ASSETS QUESTIONS?
Good Morning Guys, Have some questions about assets module. When clicking on an asset, I've noticed the region & location fileds. As far as the location field, I know where to fill that value in. But what about the "region" field? Where do we fill that value in? Also, when running a "respources" report, I have the value "site". Where do we fill in that value as well? Best Regards, Paul
Create a backup take more than 3 hours!
Good morning, I've a little problem with saving database. I've created a shedulde task on a Windows serveur 2003 on a VMWare serveur. We use the helpdesk for 6 month, not lot of tickets and attachment pieces and the backup take already more than 3 hours! I've deleted the log files (about 5Gb) and it's the same. And the backup work only 1 time on 3. It generally stops on the generation of the file aaaaccsession.sql 2 hours after the begin and the file size is about 150Mo. What can I see and do? Thanks.
Back-up and Restore Data and Config Settings
Good Morning All. I have had a quick look through the forum and could not find what I was after. My question is, does the built in backup of the servicedesk plus back up all my config that I have inputted into the program and all my calls. I have installed the DB to SQL server 2005. But basically if the server crashed, I would like to install a fresh copy of the software and be able to restore my config and data. Or is all my call info and config stored with in the SQL Server. I am no SQL expert
Deleting a product - I don't know the module association!
So I was naming all of my products with the manufacturer up front because I thought it would make it easier to identify. Upon doing a domain scan, SDP recreated all of the products with the proper naming convention. Currently, I have double entries: Dell Optiplex 280 Optiplex 280 I would like to go and delete all of the entries prefaced with "Dell." I've deleting the vendor association but there are still other associations. Where should I check? What should I look at? If I go to workstations, all
Purchasing module updates
I request that there needs to be a way for PO clerks to add vendors and items. Requiring them to be full SD admins is security and segregation of duties violation.
Annonymous access on Tomcat
I need to know how to enable annonymous access on SD so that when users go to the external interface they aren't prompted to enter credentials just to show the login screen. Any help would be appreciated. I also need to know how to setup a virtual host for SD so that i can have internal clients redirected through DNS. Thanks -D
Various issues
I am now in more serious need of properly-functioning custom views, so I am going to complain again. Custom view criteria do not work properly, period. If you specify any criteria for assigned technician, there doesn't appear to be any way to make it show unassigned requests as well, no matter what I do, even though "none" is a selectable option when choosing technicians for the view criteria. Here is the view I'm trying to create. I would like somebody from AdventNet support to try this and see
Unknown Workstation
i have a problem with my service desk plus If i click on "workstation" i see : (service desk.jpg) and if i click on one server/workstation, in my exemple alpha-test (service desk2.jpg) i see Product Name : Unknown Workstation and if i push on edit, is not unknoown workstation but (service desk3.jpg) how don't see Unknown Workstation and good name? Sorry for my poor english
Updateing reminders in requests.
When trying to update a reminder in a request, we get a HTTP 500 error every time and the reminder is not being updated. This is on build number 7012 using MSSQL 2000 as the database server.
How to merge 2 Requester ?
Hallo, I have 2 same Requester in the List. The one have less information, the other have more information and i want to merge the two requester. For example: see attachment Can somebody help me :?:
Requests Approval Status
Is there any way to check which requests with pending approval status? Currently, I have to open each request individually to determine the status. Anyway to check overall? This really would help the management team. Thanks in advance.
Link to add Categories/Sub Categories from the Edit Request
I'd love for there to be an option in the Category, Subcategory, and Item drop down lists to "Add New". Or just a link next to the drop down to create a new one. I often find that when I'm editing my requests, I'd like to add another Item or Subcategory, but without a link I have to leave the request screen, go into the admin menu, and add the Item. I often get sidetracked at this point and forget what request i was editing in the first place. It would be very handy to be able to "quick add" these
SD on Linux Debian + AD Authorization
How i can make AD-users authorization in SD(Linux)? When i tray scan local network for othes computers I get "Connection to SSH Service in the workstation failed." How I can search computers with WinXP in domain?
Feeding additional AD fields into requesters
Is there a way to pull additional fields from AD user accounts into a requesters details? In particular I want to pull down company information for each account so I can separate division information from department.
requester details not showing
When we select a requester by typing in the first part of the requesters name and have it populate the name the Contact numbers do not show, but if we go into the requester list and search for them and select them it populates the contact numbers. anyone else run into this. we are runnn 7.012. I have submitted this problem 2X to Adventnet and they have not responded.
How to sort Reports
Hi, i have some reports, that i want to group corresponding to technicians and within one group I want them to be sorted by requesting date. Is this possible without writing SQL-code? Juergen
AdventNet 24/7 Support? SDP Restarting All the time
Here is a quote from your web page (http://manageengine.adventnet.com/support.html) Calling AdventNet Support You can call AdventNet Customer Response Center for logging and resolving any technical problems. This Center is operational 24 hours and staffed by experienced and knowledgeable product specialists. They are accessible at: ++1 925 924 9500 and ++1-888-720-9500 (Monday to Friday) Well, I called this morning 9am Australian Eastern Standard Time. No support there. Just being diverted to someones
Assets Not Appearing When I log A Call
I have done a network scan and I can see all the assets when I go to Assets. But when I create a new call and want to select a asset there is no assets appearing when I raise a preventive Maintenance Task. There are there before I fill in all the criteria, mode, level, urgency and Priority. But once I fill all these details in the assets dissappera and I can not ad them as they do not show. I am trying to raise a proactive task for checking back ups. What am I doing wrong?
network domain asset scan
hi All i just would like to know from where the resource name for the workstation is being picked up when we do a domain scan?? in my scenario, one of the workstations in the domain when scanned shows the resource name different than the actual computer name. The computer is actually connected to a new domain, in the computer properties and in windows active directory, the computer name shown is correct with the same domain name. but in sdp, the workstation name shown is with an old domain name.
Change ID in Request View
Can you Add the Column - Associated Change ID ot Change ID to the Request view? If possible, we would like to be able to view the Change ID associated to a request in the request view.
Problem on upgrading license
hello, i have a problem on upgrading my servicedesk plus license. i get a java exception error: java.io.FileNotFoundException: license (access denied) look at the screenshot please for a detailed error-description. are there any suggestions on solving this problem??? thanks a lot. greets i515
Dropping assets
since the upgrade to 1112 scan a asset and its there then 1hour later its gone this had been going on since the upgrade from 6000 to 7000 version Tim Ward
Delete from Product Type
I Tried to delete the item Laptop and Server form the Asset Mangement - Product type and got the folllowing error: FAILURE :Error occurred while deleting product type. Please report the problem to the system administrator, with the Error Code - 1,206,544,804,211. Please can you tell me what this means.
Group Email Sender not working with Forwarding Ticket
We have configured different email senders for each Group, this works great when we reply to a request but when we Forward a request the email is received from the primary mail account. When the Forward window opens it fills in the correct FROM: address but when the email is recieved the sender is the default sender and not the group sender.
Error Editing Profile
I get this error while trying to edit a specific profile. FAILURE :Error while fetching the Technician Details. Please report the problem to the system administrator, with the Error Code - 1.202.916.196.328. Help would be apreciated Regards, Nuno
Domain wide WOL
Service Desk polls the PCs on a regular basis so has a good list of all the PCs on the domain and their MAC Addresses. Is there any way to either have Service Desk wake the PCs at a specific time each day or query the Service Desk database for those Macs so something as simple as a BAT file could do it?
Moving ServiceDesk MySQL data to new partition same server
I'm starting to run out of space on the partition where the ServiceDesk application and data is installed. Is there a procedure to move the data only to a new partition? Thank you.
Issues with the CHANGE functionality.
We are now getting to the point where we would like to start using the change tab for managing our change requests. However, thus far I have found the following issues on build 7011 on MSSQL: 1. If there are attachments on the backout plan, rollout plan or even on the description of the change, a user who receives the approval mail from within the approvals tab, can not open said attachments. 2. The status of a new change is automatically set to Approved" when CAB members are added. This is despite
Information in tasks
I could be wrong or missed something, but when I get a reminder for a task, neither the email or the task actually links you back to the original request. The Task ID is there but no request reference. Reminder details are Task Id = 902 Scheduled start date =25-Mar-2008 11:00 Due by date = - Title = VA FH - Chase this one up Created By : John Smith Description = Comments :
Attachments on software assets
I need to be able to atttach PDF files to software license assets. I don't see that capibility currently. Any plans for the future?
Error trying to view a custom request view
We have tried to make a custom request filter view on one of our sub-cats but we get a error message soon below? any ideas? Other filters do work :?
Moving application but leaving database
Hello Helpful posters, I am about to embark on a move of the SD+ application to another server(SD+ usage has surprised a few peolpe and the server it was initialled installed on was already being stretched)the databse is on a different server now, and will be on a different server than new installation of application if that helps? Anyway I want to move the application to another server and need to know what needs to be undertaken prior, the db will stay put though?? And can I move from 7.0.0 Build
Domain Migration and scanning new domain
I need to scan a new domain where all users have been migrated to later this week, and want to know the process? 1) Do I just scan the new domain and all old domain users are over written? Or 2) Do I have to remove all users from requetser list and do a brand new import, and if so, what happens to all requests in system. Hope this is an easy question, and I am guessing that the answer is #1 but thought best toask prior to meltdown :D
Reporting on priority against time to assign to technician
This impossible task is mine to carry out. I am trying to setup a report which shows how long it took to assign requests to a technician, organised by department and then by priority. I'm fairly sure this is going to prove impossible since, while there appears to be a response time (made meaningless by the automated response) I can't see any way to see when the request was actually assigned out. Indeed, finding such a value would also allow for reports on how long it takes for a request to be passed
\\r\\n have "returned"
We saw this type of problem last year and I think that it was Karthik who sent through a way of removing stray \\r\\n characters that were appearing in solutions. We are now seeing it happen in a custom field, and it is happening within the prompt that we put in the field rather than the text entered into this field (see image attached). When we look at the text in the custom field set up it looks fine. The text prompt is: Enter notes below: IP Address: etc etc Becomes: Enter notes below:\\r\\n\\r\\nIP
Feature in SupportCenter Plus, Support team in/out status
There is a feature in SupportCenter plus that should be in the Servicedesk plus software. In the home tab you can click on support team and it shows everyone's status. We could use this for our various technicians to see whether they are in the office or out to lunch or available to accept tickets.
Apply Business Rules to other SD modules
It would be beneficial if the Business Rules section was able to be applied to the Asset, Change and Purchase Management modules in SD+7
can we sent notifications when status is changed
I have created a new status in SD+ names 'test'. i want to send a notification to the requester once the status is changed to 'test' so that the requester can test the application. is it possible?? is there a work around to it?? there is a template for requester notification everytime the request is updated, but i dont' want to use it 'cos as technicians, we add in a lot of comments which the requester has no need to be bothered about. any possibilities???? thanks
Request filter choice
I would like to see a filter added to the requests screen that would show "My pending requests or unassigned".
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