Displaying dates
Hi team, Is it possible to change the display of dates in reports to the standard we have down our way? dd-mm-yyyy rather than mm-dd-yyyy Thanks. Cheers, Mike.
Thinking of upgrading from 7008 to ???
Let me know what you guys have upgraded to an from lately and any issues you have encountered. We are happily running 7008, but have 3 further sites in Asia requiring installs, and they will go with newer versions, I would like info on best versions for others so far Warts and all thanks
Template ID020003 (like yours) may kapec
Where do i get a nice template like yours?
7.5 Upgrade
Any word on the date this will be released?
Failed Hotfix update
I tried to apply 7015 to our 7009 installation, the update failed so I tried to uninstall the hotfix, this would not work either. I had to uninstall and reintstall ServiceDesk Plus ver 7009. Now I am ready to install 7015 again but the software shows this in the upgrade manager as being installed even though it is not. Anybody know how I get round this one? Shall I just wait and install 7016?
Help with routing
I'm looking at SDP to possibly replace our current helpdesk. I have all of these created: Requesters (with extra Location field) Technicians (a couple) Categories Regions Sites (Locations) Groups Here's how we route in our current helpdesk. We do not use any kind of dispatch or have anyone manually routing tickets. We route all tickets based on the Category and for many Category + Location. For example, if someone selects this category: HR/Manager/Other Question this would get routed to the Human
Merge workstations?
Hi, When using SDP 6 we had entered all of our workstations and other assets, filled in all the details and assigned them to users. These workstations were named using the serial number of the machine rather than the computer name at the time as the computer name can change and sometimes does. The serial number was also entered into the correct place. When we upgraded to version 7, it scanned the network and we now have a LOT of duplicate entries as we have a few thousand assets in our system. There
Template ID020002 (like yours) may kapec
Where do i get a nice template like yours?
Asset scan - User field
I have run an asset scan against a group of PCs. For most of them amongst the information collected is the 'USER'. Some of the the PCs do not collect this information. What exactly is being interrogated on the lcoal PC to populate this field ?
General Failure
We are having issues scanning a single Server. It is Server 2000. I get error message " FAILURE :General failure while performing the operation." I have attached the system log. Please help
report on failed scans
We have a scheduled scan to run everyday at 11am. Is there a way to run a report that shows me what PC's failed to be scanned?
Domain List
I just wanted to know if there is any way of excluding domains from showing up in the list.. Basically we have a domain list of 15 domains. I can manually delete them so they dont show on the domain list upon initial logon but they re-appear at a later stage. Is it possible to have our chosen domain only to be there and no other domains. As soon as I can acheive this we should be set to purchase the product Thanks Carl
Servicedesk on Windows 2008
I have setup Servicedesk on Windows 2008 and it appears to be functioning correctly. I searched the forums to ascertain whether or not it was in fact supported on this platform but I did not see any mention. My question is, will Servicedesk function fully on 2008? We are trying to deploy all new servers as win2k8 so I would rather deploy our production implementation to 2k8 and not have to worry about upgrading the OS later. I understand it may not be fully supported but so long as the features and
i want to add reason for updating request in reports
When i take a report of the number of requests for the month, I also want to add reaon field. the last update that was done on the 'request for updating request' text field to be picked up and shown on the report as well, is it possible, from which table and which column is this field.??
Release 7.5
Hi, I notice from your future roadmaps section that the 7.5 release is scheduled for release this month. Is this still a realistic target date? Thanks Ben
reporting on software or hardware by company/department
I have been playing around with the asset management aspect. We have a number of differnet P&L centres (companies) within the group and I want to be able to assign assets (hardware and software) to these units. Im struggling to see how I can then view or report on these subsets of information either through the asset interface itself or by running existing or custom reports. For example - when I scan wrkstns, I then assign these to a departmnet (Business unit). The information pulled back in the
Add Notes To Assets
I would like to be able to add notes to assets to tack localised information. The same feature available in Requests and Problems.
Asset Scanning
It would be useful to have the ability when doing a network or domain scan, to ommit certain assets from the scan. For example assets which you don't want listed on SDP, or in our case in particular where the scan causes the computer to crash.
Best practice for assigning static items? Monitors & sta
Hey guys, I just ordered some monitors and stands (Ergotron DS100) to hold them. I received the purchase order and stopped at the assignment portion. I was curious how some of you associate these items. Do you enter in cubicle and office numbers as departments and associate that way? People and computers aren't forever, obviously, and I don't want to start a naming scheme I quickly regret.
Variable Operation Hours
A way to setup and distinguish operational hours for each day of the week. IE: Monday - 7:00 - 4:00 Tuesday 7:00 - 5:30 etc...
How to make Category Inactive
I have created a new Category which we want to make inactive until a rollout announcement. I cannot find a link in the category editing screen to make this category inactive until we are ready for it's use.
Problem form Default Values
Is it possible to set default values for Impact, Urgency and Priority in the New Problem form??
"Add Worklog" and "Add Note" selection o
Hello, At our IT Service Desk, we have spotted a rather silly issue with the button/option layout. Why is "Add Work log" option button located with the work log records, when the "Add Note" option button isn't located with the notes records. At the same time, why is "Add Note" available from the actions menu, but not "Add Work log"? Surely common sense dictates you have the selections available in BOTH sections of SDP, or both selections in once section. (Bit of a tongue twister). I vote that both
Single SignOn not working with Version 7015
Hi, I have installed 7001 and tried single sign on feature it was working perfectly fine.Now after upgrading to version 7015 this feature is not working.I have tried all the setting which you have mentioned on other topics like ntlmminclientsec,security settings etc. We are using windows XP SP2 with IE7 browser Please reply ASAP Thank & Regards
report folders disappear off left Reports Folders menu
2 Report Folders I created appear just fine in the main list of All Reports. But they do NOT appear in the REPORT FOLDERS left side menu. All other folders do appear there. BUT when I edit a report within one of the 2 folders that don't appear at left, then SAVE REPORT it to one of those folders that do NOT appear, all folders including the missing 2 DO appear in the left REPORTS FOLDERS menu, and it highlights the report's folder at left as it should. If I then click to Reports' home, the 2 folders
adding notes to closed requests
Hi I've been getting used to this product for the last week. One of the things I have noticed is that a user can add a note to a closed request via the web interface. However when a technician is looking at the list of requests I cannot see anywhere that flags that the request has been updated? Am I missing something? Tim
letting all users (or groups of users) read certain requests
Is it possible to configure ServiceDeskPlus so that requests are viewable by more than just the submitting user? In our case, the QA deparment sends requests to update certain files to the sysadmins via SD (version 6.0.0). The entire department needs to know when this is complete, but as we're currently configured, only the QA engineer who requested the update is notified. Are we missing something? Thanks, Michael Croft Wayport, Inc.
Serious Security Flaw
Yesterday, one of my technical support analysts uncovered a serious security flaw in ServiceDesk Plus. He initiated a scan of a new workstation and configured the scan using the global credentials that are configured for scheduled scans. As expected the username and password fields were populated. At this point he decided to view the source code of the page and was able to read the password in plain text!! I see from the post of issues fixed in hotfix 7016 (see forums.adventnet.com/viewtopic.php?p=915661
Too much text in subject - can't access resolution
Good day, I found out in my SD+ 7 build 7015 that when a user send a request through e-mail without entering any information in the e-mail subject, the first line of the e-mail body gets added automatically in the subject line. When that happens, I can't access the resolution tab of the request, it just won't do anything. To fix it, i need to edit the request and remove some words off the request title to reduce the amount of text and save it, after that I can access the resolution tab without any
SD+ 7 crash and won't restart
Hello, First I�m sorry for my poor English. I have a problem since this morning, the service �ManageEngine ServiceDesk� stop and won�t restart. In the windows log we have an ID event 100 �There may be a configuration problem: please check the logs.� Wrapper.log � INFO | jvm 4 | 2008/06/02 17:43:43 | Server Started. INFO | jvm 4 | 2008/06/02 17:43:43 | Please connect your client at localhost:8080 INFO | jvm 4 | 2008/06/02 17:44:11 | # INFO | jvm 4 | 2008/06/02 17:44:11 | # An unexpected error has
Scanning workstations timeout
Dear friends i have some problem when im scanning computer SDP not scanning. ithink about scaning timeout can i change defaut scanning timeout value ? best regards Emre MERAL
Restoring Data to a Different Server - Losing Formatting
Hi, I want to migrate my data to a different server and decomission the old one, and I'm attempting to create a backup file, and restore it to the other server using the backupdata and restoredata scripts in the bin folder (windows), and when I restore the data to the new server, it would seem that anywhere there are \'s they double up, and I lose my carriage returns from the request notes and various other formatting issues. Is there something I'm missing here that would be causing this?
New column in Request view
Hi everybody, We are using SD+ more and more, but what i really mis, is a quick overview on the Requests list, so we can see if a request is linked to a Problem or Change. Does anybody have an idea how to include this. Or is there someone else who misses this too. i know that you can open a request and click on the Button Problem or Change and find the related items. But this is too complex if you want to see this very quickly. Please let me know what your finding are?
Flag requests waiting approval
Is there any way to flag requests Submitted for but waiting approval ? If not does anyone think its a good feature to request ? Phil.W
Hotfix 7016 release date
Hi. Could we have a rough idea of when this hotfix will be released as I am considering whether it is worth applying the 7015 one or whether i should hang on for 7016. Thanks.
Purchase limitations
I was in a demo today running the PO element of ServiceDesk past our purchasing manager to see if it would meet her requirements. The module strikes me as a little bare-bones and certainly lacking in some areas, and rather an odd module for an IT Helpdesk product. Anyway, she registered the following limitations: *Requestors cannot raise POs which means additional technician licenses, which is quite an expense for departmental managers or the like to click Add a few times. *No ability to enforce
Issue with email attachment: winmail.dat
Hi, i'm running SD+ 7.0.0 Build 7010 & i would like to solve an issue we've from the begin: opening a request trough email, if there is an attachment (like pdf, doc, bmp), in request is attached like winmail.dat. Any idea? Email client is Outlook 2003 via Exchange 2000. thanks Cesar
i want to add a new column to workorder table
this is the query i have for a progress report for a section of IT SELECT std.STATUSNAME 'Request Status',wo.WORKORDERID 'Request ID',aau.FIRST_NAME 'Requester',wo.TITLE 'Subject',ti.FIRST_NAME 'Technician',std.STATUSNAME 'Request Status',wo.CREATEDTIME 'Created Time',wo.DUEBYTIME 'Dueby Time' FROM WorkOrder_Threaded wot INNER JOIN WorkOrder wo ON wot.WORKORDERID=wo.WORKORDERID LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID LEFT JOIN WorkOrderStates
Duplicating reports
Is there a way to simply duplicate a report? I liked one of the stock reports and wanted to have one for each member of my staff, when I changed it and saved it as something else, it just renamed the report I started with. So in essence, I lost the original report. I would like to see a way that we can duplicate reports.
ServiceDesk with Opera 9.2 and 9.5
Hello, I'm a fan of the opera browser in the workplace and I wouldn't want to have to change. Problem being when I go into a work order and click on reply, in the description where there should be the original email all I get it code. Deleting all the code and entering what I want to send, but unless I code it, no formatting is sent with it. I tried this with the stable current version of opera, and the new 9.5 beta. Anyone else here use opera? There's also several other formatting issues near the
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