Multiple CPU Detection bug?
HI everyone, I looked to see if this has been reported or not but I didn't see anything right off hand. We have some HP Proliant 360 G5 servers. Service Desk detects most of the details properly. There is one issue with the CPU type though. I have attached some screen shots as well. It seems the CPU is not detected properly. Under the hardware tab for instance, one server's processor shows "Intel(R) Pentium(R) III Xeon processor". While it is a Xeon line, it's definitely not a P3. On another server
Add Item to Purchase Order from Existing Items
When I go to build a new Purchase Order I select the vendor and then go to select the product expecting it to add to the list after clicking on it. However, nothing gets added to the list. If I were to create a brand new product, I can add it to the list without a problem, however I would also start seeing duplicate products in my list and I'm trying to avoid that. Are other people having the same problem or am I missing something? Thanks for the help.
Email Fetching causing exchange to stop routing mail
Whenever I turn on email fetching it may work once and bring emails in but then I notice no emails are being sent to mailboxes on my exchange server. I restart the routing service and turn off fetching and mail beins to flow again. Any thoughts?
Licence Issue
Hi Dear I actually wanted what node exactly with respect to license. if it said 200 nodes means what. whether components comes under node or it just part of the node. Reply soon
Clock Time Report
Hi, I would like to generate a report that would allow me to see the average time it takes to resolve a call. I have SLA's assigned to a number of my priorities and status codes that 'stop the clock' to avoid unnecessary SLA failure. Using the custom report tool I can produce a report that shows the open and close time but this doesn't reflect the actual time taken to fix, which could be much shorter once the stopped clock time has been removed. Is there a report I can produce that would show the
Reporting - percentage targets hit
I can't see anyway of producing a summary of service performance. I'm looking for some SLA reports that will: 1. Show me the numbers of calls within each priority 2. Provide those achieved (or failed) the target time for each priority. These would be required based on calendar months (or 4 weekly). Thanks Dennis
Asset Scan issues
Okay, we have been using SD+ for 10 months now, and I am keen to start seriously working on the asset scan compnenet, however when I scan I get about 30% success rate, yes there are laptops not connected etc and machines turned off. I am getting a pile of DCOM scan errors as well as Connection to RPC server(firewall issue) which my company will not turn off! Can someone suggest a group policy to turn on DCOM and how to allow a port for scanning of machines without turning off firewall?? How successful
Service Desk 6.0 to slow !
Hi, I have the Service Desk 6.0 runing on a server with Win2003 Server SP 1, the processor is a Intel Pentium 4 3.0GHz and it has 1 GB of RAM. Since a couple of months is going slower when it shows the request views. Is there any procedure to troubleshot this kind of events? My actual DB has about 12500 reques. Thanks in advance ! Apadilla.
SD+ Email Fetching killing Exchange server
Everytime I turn on Email Fetching my Exchange server stops routing mail. Any Ideas?
7.5 Release
Hello. When 7.5 version will be released ? I heard that 7.5 will be released by end of OCT from your customer service center. How long do I wait for that ? Thanks.
Default Selections for Asset Additional Fields
I have configured Asset Additional Fields to have a default value. When I receive an item and go to Edit Resource the defaults are not there. Also, is there are way to set the Asset Additional Fields date/time fields to always have a date of the day it is received? Is there a way to set a default selection for Asset state? Thanks
'Send survey for this request' link
I checked 'enable user survey' from survey settings. I tried to find out 'Tasks' block and 'Send survey for this request' link from closed requests according to manual, but I didn't. Is there someone to guide me about survey?
How to add licenses to microsoft office?
I need to know how to add a license to Mircosoft office? // Tristan.
Survey Report
Anyone know of a way to create a report so it looks exactly like the survey results list under Admin tab? Within the Report tab I cannot recreate this report. Report would contain: Subject, Requester Name, Created Date, Technician, Completed Date, Ratings. This report could then be automated and emailed with the ratings and drill down capability via subject. Joe
Service is suspend after upgrade
There is a trouble for me as the SDP is suspend after I've upgraded to 7020. Actually, It had happened on me before when I do the upgrade to the latest version. Here attached few files for you and please kindly advise.
Scan Workstations Mimum permissions
Does anyone know what are the minimum permissions required for the account used to scan and discover workstations. Does this account have to be a local admin or can it just be a local user. Or can it be just a member of a specific local group. Thanks
Domain Scan Problem
Hello. I am evaluating SDP using the free professional edition on Windows 2003 Server SP1. The server is joined to the domain. After installing the software and logging in to SDP application with the only local admin technician, I cannot scan a Win2k domain. I get a popup window with the following error: Domain Scan Wizard Choose Organizational units. "Unknown username or wrong password given to enumerate the Workstations in the Domain." I am using a domain admin account in the scan setup. I have
SDP 7.0.0 build 7021 open issues
The following list of issues are open with SDP 7.0.0 build 7021. Some of these issues I have been reporting since build 7009. Thanks for closing a couple in this patch. The ones that remain are listed in order of priority. If anyone else is experiencing these problems, it would be great if you chimed in so that we can get these higher on the patch/resolution list. ALL PREVIOUSLY REPORTED: 1.) When a request is submitted via e-mail and the requester is subsequently changed, assets may not be changed
Purchase orders?
Is it possible to allow all requesters to be able to put in a purchase order request that would then go to the PO approvers? (or at least create a group of people who are allowed to put in a PO that are NOT technicians?) :?:
Request should not be logged against email
How can I stop SDP from automatically logging requests whenever an email is sent to it.
Upgrade from 7015 problem
We are using build 6.0.0.2 in production environment. In a test environment I upgraded the manage engine servicedesk build from 6.0.0.2 to 7.0.0.15 from a series of steps successfully. An error occured when i try to upgrade from build 7.0.0.15 to 7.0.0.16 or 17 or 20 . Why did it occured? Any help wellcome. Logs are attached. * Version of the product: ServiceDesk Plus 6.002 (7.0.015 test) * Service Pack Version: SP2 * Operating System: Windows 2003 SP1. * JDK/JRE Version: built in servicedesk jre
Asset Explorer to Service Desk Plus
We are currently using Asset Xplorer software and evaluting ServiceDesk Plus software. Can you please let me know the way to take the backup of Asset xplorer and restore the same in Service desk plus ? In other words.. migration/transition from AE to SE+. Regards Rameshwar
Top10 report
We have created the folowing report that shows the number of requests per application /period. (see attachment) From this report I would like to see the top10 of requests. Is this possible to do? does anyone has a similar report that I can use as an example? Thanks! Jesse Siebert
Scanning Linux
Connection to RPC server in the workstation failed. [10:01:17:171]|[10-22-2008]|[com.adventnet.servicedesk.asset.discovery.DomainScanner]|[INFO]|[24]|: SCANNER::Start scan called with scantype::: network| [10:01:17:281]|[10-22-2008]|[com.adventnet.servicedesk.asset.discovery.NetworkDiscoveryThread]|[INFO]|[25]|: Going to start IP discovery for : 1| [10:01:17:281]|[10-22-2008]|[com.adventnet.servicedesk.security.Encoder]|[INFO]|[25]|: Deconvertor called.| [10:01:17:281]|[10-22-2008]|[com.adventnet.sqlone.search.dbcrawler.ejb.internal.DatabaseCrawler]|[INFO]|[25]|:
Start a request directly from Inventory
Hi, Is it possible to select a Workstation from within the Inventory and launch a New Request from within there? Cheers, Todd
FireFox 3 issues
I'm having sporadic issues with SD+ in regards to entries saving. On various screens (e.g. New Request, Reply to a request, etc) when I select Save (or Apply or whichever "button" effectively submits the page results), I routinely get no response from the server. I'll get Connecting to SD+ IP address in the bar at the bottom and the firefox progress indicator never progresses. I can copy the info, open a new window, replicate what I just did and then Save works (most of the time). This is more of
Divide the assets for technicians but we've only one domain
Hello again, can we divide the assets for technicians but we've only one domain. Lets say a company has 3 parts at 3 different locations. And every parts has a technician. Is it possible that every technicians watch only the assets placed his/her location. Regards...
Adding additional fields to Software Licences
Hi Does anyone know if it's possible to add additional fields to Software Licences - ie. free text comments and attachments if possible? Cheers, Steve
Unable to install 30 day trial out of disc space
Hi would really like to try this product however when I try to install comes back with message out of disc space even though I have 124Gb of free space on my C drive. Currently running Windows Vista Enterprise. Any help would be appreciated.
List of SDP Features for Upcoming Release - Version 7.5
Hi, Here is the link to know the features which are planned in our upcoming release.Our next milestone is Version 7.5. manageengine.adventnet.com/products/service-desk/roadmap.html Note:The features list are also subject to change if necessary. Cheers Jack
SD+ v 7.21 technicians could not come into the program
Good afternoon. After updating from version 7.2 to version 7.21, technicians could not come into the program, using local accounting records. The program informed, what not a true name of the user or the password. Under domain accounting records, technicians came into the program. It was necessary it will be rolled away on version 7.20.
Signature
How can I enter a standard signature to all my outgoing mails?
How do I email multiple users??
Hi can anyone help me?? I'm trying to email to multiple users through servicedesk plus, but I can't seem to find this function.. Is this a choice at all??
Edit the details of workstation
Hello, I can see the hardware details of workstation on the Hardware tab There's four sections such as workstation Details, Network Details Discs and Drive Details, Other Details. But these information only come out by scanned workstation. when I input the information manually, I can't find any field as I've seen the details on the Hardware tab. There's no detailed input field on the edit page such like Disk's information, Additional NIC, Something like that. How can I input the details manually
What triggers a notification when Request is updated
I have enabled "Acknowledge Requester by Email when the request is updated". What criteria activates this? I have tried adding a note and a "Worklog" entry to an existing ticket and have not received a notification. Thanks Chuck
Hyperthreaded CPU count off
It appears as though the inventory is reporting hyperthreqaded CPUs as double the total count on the box. Is there a hotfix or workaround for this error?
Asset Explorer to Service Desk Plus
We are currently using Asset Xplorer software and evaluting ServiceDesk Plus software. Can you please let me know the way to take the backup of Asset xplorer and restore the same in Service desk plus ? In other words.. migration/transition from AE to SE+. Regards Rameshwar
Error Code Need Help
Dear Support We are trying on the Asset Scanning. Previously, we can successfully scan one of the workstation. However, today i saw the item inside that workstation is duplicated. 4 x 1 GB become 8 x 1GB listed So , firstly i try to rescan again to see whether it can be update, it promoted some error where i have quickly skipped. Then i deleted the workstation and try to rescan again. It give me the following error FAILURE :Database exception while discovering workstation. : Cannot delete or update
Attachments Location
Good afternoon, Please could you confirm the default location of attachments? Is it possible to change this path? Thanks, Davey
no value for timestamp
Please help with this sample query. I want to display a report if the there is no responded time, it will display 'not assigned' or zero (0). With the query below, if there's no response to a request, it will display 01-01-1970. SELECT WO.WORKORDERID, WO.REQUESTERID, DATE_FORMAT(FROM_UNIXTIME(WO.CREATEDTIME/1000),'%m-%d-%Y %k:%i') 'Created Time', DATE_FORMAT(FROM_UNIXTIME(WO.RESPONDEDTIME/1000),'%m-%d-%Y %k:%i') 'RESPONDED TIME', WO.COMPLETEDTIME FROM WORKORDER WO WHERE WO.WORKORDERID=72292
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