ad import of requestors failed
i tried to import some requestors from AD; however, a number of users failed to import. Is there a way to tell why some of they users failed to import while others worked successfully?
Can I install SupportCenter Plus and ServiceDesk plus in the same box? ..
Can I install SupportCenter Plus and ServiceDesk plus in the same box? ..
[color=red]MAIL FETCHING WITH EXCHANGE 2007 [/color]
Hi I have been waiting now for nearly a year for support with MS Exchange 2007 to allow succesfull mail fetching with Service Desk. How do I do this without having to turn all standard inbuilt security off PLEASE HELP!!!! Regards Dave Fraser dfraser@jark.co.uk
Some assets being detected as workstation
I’m currently evaluating ServiceDesk and have stumbled across a problem with the asset scanning. The problem is that once the scan has completed, there are a number of printers, routers and access points that have allocated to the Workstation group under IT Assets. Is there any way I can move these assets into the correct group? Thanks in advance.
Impact Details not available in reports
I'm suprised that I don't find Impact Details available in the normal list of available columns in a Tabular Report. I'm sure I could get it out of a query report, but I loose some capabilities, such as graphing, in a query report. I'm running build 7504 - this isn't fixed in a later build, is it?
Critical Issues identified in 7507
Dear Users, We have following issues reported in 7507 hotfix release. 1. NullPointer Exception upon clicking the Request approval link and unable to approve the request. 2. Upon editing and changing a request template, all the field values gets populated based on the modified templates. Actually it has to populate for the empty fields and not for all the request fields. 3. Add / Edit the contract, upon clicking the "select resources for this contract" , it throws NullPointer Exception for MSSQL
Asset state change from In store to In Use
Bringing this issue up again; Still having issues where we cannot change the asset state from In store to In use. I beleive this probelm has been ongoing since the release of 7.5 and no fix has been issued yet. Will this be fixed in the 7505 patch?
Add Request Button doing nothing
Hi, Since we updated to 7507 some service desk users have reported being able to login, fill out a request template, but when hitting the button to submit nothing happens. Is this a known issue to be resolved in 7508? Regards, Mark
Requester Details Form Bugs
When I open request template, firstly my name isn't put into the requester details "Name" box in IE or Firefox. I am a technician and admin but my name should still appear here. Then when I click on name field, and click away again (without entering any details), the following things happen. In Internet Explorer Technician changes to Select Technician Group changes to Select Group Site changes to "" (Not a valid option) In Firefox The same happens except Site doesn't change to "" I notice the service
Allow Remarks or Notes fields in Purchases to be searchable
It would be great to have the Remarks and/or Notes fields searchable within Purchases
What is the best way to migrating from Version : 6.0.0 Build Number : 6015 to version : 7.5 build 7507?
What is the best way to migrating from Version : 6.0.0 Build Number : 6015 to version : 7.5 build 7507? I have backup data from version : 6.0.0 then I try to restore the data on version: 7.5 but it does not work I got error : at java.lang.Thread.run(Unknown Source) Unable to restore database : null Regards.
SDP Browser only working on server
Our SDP application can be run from a browser only on the SDP server itself. When I try to run it from a client PC it gives me the "Internet Explorer cannot display the web page" The only things that I changed was the SECPOL setting for AD pass-through as per forum notes "Send NTLMv2 response only" to "Send LM & NTLM -- use NTLMv2 session security if negotiated." I made this change on the server, but then changed it back again and rebooted. Now I can only run the SDP on the server itself. Any
Submitting requests via email
When a request is sent in to our service desk via email and that email contains message attachment, for some reason the message attachment is getting logged as the request. Does anyone know of a fix for this? Thanks
Notifications sent to Technician Removed from Group
I have removed a technician from the "notify to" in the group but emails are still going to the person. Anyone have any ideas?
Logging a call via email - help required
Our service desk is confirured so that a requester can send an email to servicedesk@..... and it will then be automatically logged. However if the user has an attachment of another email included on the request, the attachment is logged instead of the original email.
7507 - Order in which Business Rules run
Just looking for some comfirmation. I take it under the new Site scheme, Business Rules showing for Default Settings run first (in the order we choose to place them.) Then, each Site in Alpha order runs it's Rules (with the ability to sort run order within each site.) Please confirm I also noticed during upgrade a complete set of Business Rules now exists at the Default Settings level, as well as within each and every Site. I diiscovered this by editing a Rule under Default Settings and it not
Groups Notification
I removed a technician from the "Send notification to group technician when a new request is added to this group" but the tech is still getting all the notifications. Please help.
Requester Details Form bugs
When I open request template, firstly my name isn't put into the requester details "Name" box in IE or Firefox. I have all rights, technician, admin etc but my name should still appear here. Then when I click on name field, and click away again (without entering any details), the following things happen. In Internet Explorer Technician changes to Select Technician Group changes to Select Group Site changes to "" (Not a valid option) In Firefox The same happens except Site doesn't change to ""
Multi User Notification
I have a user is logs a particular call where others need to be notified too. The request does not need approval but needs to be sent to multiple users when logged. Can the servicedesk do this?
Personalized Signature
When I attempt to add a personalized signature, my signature appears all the way at the bottom of threads I reply to. Why isn't the signature applied to the top of the thread, with the cursor placed just above the signature? By the way... I tried to post this earlier and got a message saying that my post was being submitted for moderating... what's up with that?
SPD in Arabic
Hi, There have been people posting about this but there is no definite answer when or wheteher it will come out in arabic. I need to know whether the templates (builtin) for creating new requests can be edited so that the view can be flipped. If not through the software than any other way. Sheldon
Associate a minor version of a suite of software
The company bought the license only one of the software" Adobe Creative Suite 3 Master Collection ". This soft contains a set of by-product of which here is the list. When I declare one of these by-products as being a minor version of "Adobe Creative CS3", ServiceDesk indicates 2 installed licenses, what is false. How can it be done?
Turning Technician into Requester
Hi, We need to change a number of our technicians back to simple requesters. Can you please tell me how I can do this without having to remove users as removing users would remove domain which isn't settable without another AD Import. Thanks, Mark
SQL Querys and dates and or Query setup
I am trying to query the requests database but no matter what I do I can not get it to give me the following results : I want all requests that were open on DATE X, that were created before DATE X for CUSTOMER Y. I have tried using the report builder and also the query builder. Neither provides the correct results. Using the query builder btw always gives the following error : java.lang.Exception: Syntax error : function LONGTODATE not closed properly! This is using the query copied straight out
Email requests
I have enabled incoming email but in the requests form it only shows the subject of the email and not all of the body. Without the body of the request the feature is no use to us. Surely there is a way to view the entire email message? Thanks
Hotfix 7508 Released
Dear users, Hotfix 7508 got released. Kindly refer to the below link for more information about the release. https://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000003407141 Thanks & Regards, Srikrishnan ServiceDesk Plus.
Operational categorisation and Product categorisation
We find that the Category\ Type\ Item (CTI) classification only works to a point and that you potentially end up with a large number of elements trying to match user requests. Does anybody know whether SD+ will allow you to specify Operational categories and Product categories, similar to Remedy ITSM 7? The two levels allows you to classify the request in an Operational category describing what happened and a Product category which describes on what it happened which could be directly linked
problems forwarding html emails - <cr> being stripped
We have been forwarding some of the conversation emails to outside companies, and some of those companies are either not getting the emails , or the html is being corrupted. What we have found is that the <cr> at position 76/77 within the html part is being stripped by some mail servers , and this is then concatenating all the html code together into one single line. This can then become too big for some mail servers ( smtp RFC says 1000 chars per line) and they reject it , or they inject their own
Unable to report on "pick list" custom fields
We have three custom fields in our default template. Two of them are "Single-line" text fields; the third is a "Pick List" text field. When we go to the reporting tool, we do not have our custom "Pick List" text field as an available field to report on. However, we can report on the two custom "Single-line" text fields. Please issue a bug fix to address this issue. Thanks- Marc
test upgrade from 7015 to 7507
Hi, I want to test athe upgrade from 7015 to 7507. Here is a list of the steps I have taken so far: Took a backup of our SD database and restored it to another SQL server - simple. Installed another instance of SD on another server and connected it to the copy of the database. Took a backup of the original server settings with backupdata.bat and restored it to the test server restoredata.bat When I try to run run.bat this is the output I get: Can anyone shed any light on this - it is
Multiple user notification
I have a user that when she logs a particular call she needs to notify others that she is logging it. It doesn't need approval but it needs to be sent as information. Can this be done through the servicedesk?
Change the image you see when you shall login
hey! How can I/Is it possible to change the background image from the default AdventNET image to a custom designed?
Any Windows popup tool for new requests?
Hi, I wonder if there is any official or third party tool for notification of new requests as Windows popup message? Thanks...
Hotfix 7508 Released
Dear Users, A hotfix to build 7500 has been released. The service pack (7508) can be downloaded from the below link. http://bonitas.adventnet.com/servicedesk/04Jun2009/AdventNet_ManageEngine_ServiceDesk_Plus_7_5_0_SP-0_8_0.ppm The new build 7508 addresses the following issues. Web pages will be updated soon. SD-20692 : NullPointer Exception upon clicking the Request approval link and subsequently unable to approve the request. SD-20601 : Upon editing a request and changing the template, request fields
7507 hotfix success stories?
Hello all in the general user community. Did anyone install 7507 successfully yet? i am sure that our friends in India have tested it fully but until i see that someone else has been able to do it, i'm not even ready to do it in my test environment yet! cheers (and good luck!) -lb
Active Directory Import Problems post 7506 upgrade!
Importing from AD is not possible post 7506 upgrade. When an import attempt is made the window just hangs. Is this fixed in 7507? I am reluctant to move to 7507 as I have read so many bad reports!
Verbiage for Report: Workstation and Last Logged In User
There used to be a post in the old Forums with the SQL verbiage on how tpo do this - sadly, I didn't put it in the Solutions section of ServiceDesk (Oh, the irony). Can anyone give a point in the right direction? Thanks - M.
Test Upgrade from 7015 to 7507
Hi, I want to test the upgrade from 7015 to 7507 by taking a copy of the Service Desk Plus including SQL database, here is what I have done so far: Took a copy of the SQL database and restored it to another SQL server - simple Installed another instance of ServiceDesk Plus, same release as the original, on to another server and pointed it at the copy of the database. Took a backup of the settings from the first server using backupdata.bat and then ran restore.bat on the test server When
Troubleshooing failed workstations
If this is already on the forums my searches have missed it. I've got a number of failed workstations that I'm trying to sort out, the first part of that process being to remove the printers, access points etc. that got added when I scanned the network rather than the AD. I can do it, but it's not straightforward. The problem is that if I click the Delete button I'm told to "select the workstation[s] to delete" but there are no checkboxes. I've checked the source of the page too, and there aren't
Report on workstation by installed software?
For the life of me I can't find a way to do this, or a workaround to cheat it. Basically, installing 7.5 and finally getting the workstation scanning (mostly) working has hilighted a few issues, the immediate one being our antivirus situation: some machines still have Symantec, some AVG 7.5, and most have AVG 8.5 which is our standard. I'd like to get a list of those that don't have 8.5. The trouble is that there doesn't seem to be any link in the reporting system between workstations and software.
Next Page