Hotfix 7508 Released

Hotfix 7508 Released

Dear Users,

A hotfix to build 7500 has been released. The service pack (7508) can be downloaded from the below link.

http://bonitas.adventnet.com/servicedesk/04Jun2009/AdventNet_ManageEngine_ServiceDesk_Plus_7_5_0_SP-0_8_0.ppm

The new build 7508 addresses the following issues. Web pages will be updated soon.

  1. SD-20692 : NullPointer Exception upon clicking the Request approval link and subsequently unable to approve the request.
  2. SD-20601 : Upon editing a request and changing the template, request fields value gets populated for all the fields, instead only for the empty fields.
  3. SD-20663 : NullPointer Exception  upon clicking the "select resources for this contract link" while creating a new contract or editing an existing contract in MSSQL.

Instructions to apply the hotfix :

1. Shut down ServiceDesk Plus Service. Take a backup using backupData.bat under <ServiceDesk_Plus_Home>/bin folder.
2. Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the <ServiceDesk_Plus_Home>/bin folder. This opens the Update Manager tool.
3. Click "Browse" to select the Service Pack file (AdventNet_ManageEngine_ServiceDesk_Plus_<Version No>_0_0_SP-x_0.ppm file that you had downloaded) and then click "Install...".
4. Follow the on-screen instructions to apply the Service Pack / Hotfix.
5. Once the upgrade is complete, start ServiceDesk Plus Server.

Thanks & Regards,
Srikrishnan.
ServiceDesk Plus