New Technician
Hi! I have upgraded ServiceDeskPlus vom Vers. 7.0 to 7.5. Now I would like to insert a new technician. But this isnt't possible. Befor inserting I have change my licence from the "Free Version" to a licensed version for 5 technicians. Unfortunately there is no error message. Who can help? Thanks Harald
Link user login to active directory
Hello, i have to link the user login to active directory. How i process it ? Thanks Alexandre from Brasil
Asset Mangement
What is the difference between Expiry and warranty expiry date under asset management at servicedesk plus?
Cannot update any asset SD 7.5
Hello, I am having a problem when trying to update any asset. I am receiving the error you can see in the attached screen dump Error: -1,246,871,184,731 I cannot edit any asset!, even if it doesn't have any relationship SP+ 7.5 build 7504 - tested with 7508 and the same results IE 6 and 8 SQL Server 2000 Win XP SP 2 Thanks in advance
Workstations with Multiple IP Addresses show as multiple assets
Is there a way to resolve servers/workstations with multiple IP Addresses on one NIC to resolve to ONE asset? This may need to extend to a server with multiple NICs in use as well...
Is there a way to get count of the records in report
I am trying to create a Custom report to get the number of record under each groups (grouped by the Request status). I see that the 'Total records' field appears when the report is run. Is there any way to tweak the query so as to see the subtotals under each group. i.e., the number of records under each group. (eg: No of records under <group1> is 5) Thx, Jan
Custom report on assets and components
I am in need to run a report of all assets and asset components assigned to every user. I don't see any option to report on asset components. Is there any way to do this via a custom report or a query report? Thanks.
Reports - Asset cost
Hi Can we print our Asset reports with "COST" as one of the available columns?
Purchase Order Report to Show Items and QTY
Just wanted to know if we can print detailed purchase order reports. At the moment it looks like the reports will show everything but whats being ordered, qty and who from. I think this is a big part of the order and should be able to printed on the report, especially since i want the user to email me weekly purchase order reports outlining all the orders for the week showing what they are for, what the items are, cost ect. At the moment i have added an extra feild to the PO form which is great and
software tracking
any ideas on how to track the softwares in SD+??? and all the reports for softwares in the 'software' grouping don't seem to work, all of them have an error stating 'incorrect syntax' and somehow i can't seem to figure out where?? any ideas??
Software report on Workstations not with the disposed status
Hi, I will like to be able to run a report similar to the 'Software Reports - Purchased Vs Installed software' but for all workstations except 'disposed' ones. At the moment this report include installed software on disposed workstations also. I have tried to add (Resource.RESOURCESTATEID <> 5) to the query below but did not work. SELECT MAX(SoftwareList.SOFTWARENAME) 'Software',MAX(SoftwareList.FILEVENDOR) 'Manufacturer',MAX(SoftwareType.SOFTWARETYPE) 'Type',MAX(SoftwareCategory.SOFTWARECATEGORY)
Empty Date fields
Hi, how can I empty date field? 'Delete' and 'BS' keys are not working here.... Thanks, Andy
Importing Service Requests from a file
Is it possible to import SR's from a file, such as .csv? I am installing a new version of SD plus and need to backdate the service requests from another system. thanks
How to allocate a license to an asset?
Active Directories
First lets set the Stage. We are a "greenfield" enviroment. We Support 3 companies through our company. We host their information on 3 servers with 3 active directories due to there are 3 servers. We have our own server, with our own active Directory. Problem: Our own Active Directory (AD for short) can been added in to the requesters without any problems. I have spent clost to 20 hours working on just ours. We are ready to bring on line in to ServiceDesk the other AD's though when we login under
Arabic Edition
When will the arabic edition of this product come out?
I've just updated to SD 7.5 and now I can't login ??
Anybody exp. the same problem??
XenServer Scan Failes
I get the following error when trying to scan a Citrix XenServer (5.5) FAILURE :One of the Workstation attribute which is mandatory is set as NULL. Hence cannot add this workstation.
Custom Report
I am trying to create a custom matrix report where i can grab the following details for the month of May, but just cannot work it out. I primarily want this to be a Snapshot Status report as of the 31 May where I can see the number of calls by status (i.e. open, on hold, resolved and closed) for the entire IT department. I would like the matrix to show only the month of May but just cannot work it out. Assistance please?
Insert Picture in Email Template
Good Day Can I insert a Picture in the templates that gets mailed to the requesters? Regards Lindie
Task Query Help!
I am using the following code to report on open tasks per user. However, I now have a request to show open AND closed tasks for OPEN requests. The query below only brings back open tasks on open requests. Can someone help me get closed requests on open requests too? SELECT wo.WORKORDERID "Request ID",wo.DESCRIPTION "Description",td.TASKID "TaskId",td.TITLE "Task Title",td.description 'Description',au1.FIRST_NAME "Task Owner",sd.statusname 'Status',DATE_FORMAT(FROM_UNIXTIME(td.createddate/1000) ,'%d-%m-%Y
Blank Screen when open the browser
Dear sir, Today I work with SD7508 and the last week with the SD7506. When open the brower in client or server appears a blank screen, from last Thursday. In the server/default/log today say... ----------------------------------------------------------------------------------------------------------------------- [12:27:17:522]|[07-06-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[22]|: LOGGED USER in ntlm : null| [12:27:17:522]|[07-06-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[22]|:
Recollect asset licenses
When an IT Asset has an Asset State of "Disposed" The license consumed by that asset should be released as an availible license. Currently the only way to release a license associated to an IT asset is to delete the asset completely. The trouble with deleting the asset is you delete all linked info to it, requests, purchase orders, etc.
Delete Departments
I am unable to delete departments. It says they are associated with another module but I have removed all associations
Removal of technician who has left organisation
Hi, How can we do remove a former technician who has left organisation with the following 2 reasons in mind: Re-claim licence for replacement technician Still retain history for historical reporting purposes.We are on SD+ Pro 7.5 Cheers, Wayde
AD Integration - does not work while passing from local pC to server
Hi, I did AD integration on the SD installed locally on the PC integrated in our corporate AD / Web . It worked OK. Then I transferred the data base to the host so they can update the base on the SD installed on the server. Then it did not work. The user name and domain are recognized automatically - but when entering password : the message says 'Unknown user or password'. Then I tried the integration directly from the server : after entering the same as locally : Domain, Controller and
Difference Between ServiceDesk Plus and SupportCentre Plus
I wanted to know, the primary differences between ServiceDesk Plus and SupportCentre Plus
XSS vulnerability in SD+
Arbitrary HTML content (including script tags) can be entered into a ticket. Impact is attacker can gain complete control over Service Desk.
Hardships&malfunctions
From my point of view a few things should be fixed/added ASAP. - Option Fetch OU's from Active Directory Again doesn't work properly - Consumable Management still not present in DSP 7.5 :-( - Only administrator can add new vendor. I have no idea why?
How can I change the header image background to white?
Changing Domain Names - Possible to retain ticketing systems accumulation of requests, solutions, assets, etc?
Basically we are growing our network and it's finally necessitated that we build a new DC (domain controller). In the process of building the new DC we will be changing the actual name of the network from blahblah.org to corp.blahblah.org. That means that when we go live we will be removing all PC's and servers from the old domain and joining them to the new one. We will also be recreating all the user accounts in Active Directory in the new DC, although a few may not end up the same groups they
Problem after upgrading to 7.5
I have upgraded SDP from 5.5 to 7.5. Now after logging in I always get the web-interface for making help requests as a regular user. No matter if I log in as a technician or local administrator. I just have for tabs. What's wrong ?
scan asset management using WMI
I have a problem when audit using ae_scan.vbs , at the time of audit data on the PC A, data onPC B disappears and in inverse. it only happened on the twice PC . the other pc is running at normal audit, in the other PC running normally at the time of the audit
Closed notification to go to ALL MERGED Requesters
When merging several issues, only the "surviving" requester gets the close notifications. The users whose tickets have been merged with another will never receive updates or closure notes. Any NOTES or WORK LOGs notifications should also be included.
Access over the internet
I´d like to know if there is the possibility to run the software hosted in a Webserver over the internet not locally, I have installed the Enterprise Edition (trial version) in my webserver. My webserver has IIS 6 and ISA server installed. SD+ responde in http://127.0.0.1:8080 What can I do?
email problems reports
I am having difficulty with sending planned reports. the emails are empty. no reports are attached. Doesnt matter if you select HTML or PDF (which is perfered) I have tested various things, but cant fint the trick in the box of magic. Can someone help me out here? ...... please.....
Java.exe consuming 100% of CPU
I have a server with BUILD Manger ServiceDesk Plus 7500 and am having performance problems with this server, the process JAVA.EXE this consuming 100% CPU and I still can not resolve, already restart the server but the problem continues. Could someone help me? Thanks for help, Atte. Adalton Narezzi
ServiceDesk not responding. PLEASE HELP!!!
This morning our ServiceDesk Software is becoming unresponsive. Multiple times we have restarted the server with no success. We finally had our SQL admin check out the backend SQL 2005 database, and he found this statement blocking other statements. He cleared the statement, but another one came back with a different resource name. The symptoms start with not being able to access the assets tab, and then spread to the whole program becoming unresponsive. We are on 7.505 and dead in the water....Please
Define default Request view columns for Techs
When a new technician is defined, until they customize their columns, have ability to control what their default view settings are when they first log in.
New Request Contact Number
When a new request is created, there is space for a contact number, however one can't edit the contact number? It will only pull in the contact number and name from our active directory. How can we set it up so that we can edit the contact number?
Next Page