Error: Migrate from Build 7611 to Build 8000
Hy, I having problem with upgrade, send in atached log that problem. Sds,
Negative values for returns in Purchase Orders
We have a need to nenter in a line item onto a PO because the items purchased in the PO were returned, however; there were re-stocking fees, and return credits applied to our account. I cant seem to enter in a negative value for a line item. Is this possible?
Disposed Asset Report
Hello. We are trying to create a report that can run every month that shows what assets have been changed to disposed status. When we dispose of the assets we change the product type to a Non-IT category called "Discarded IT Equipment". We do this so the systems will not clutter up the main workstation list and will not get scanned. We also then change the Resource type to "Disposed" The report would need to consist of: Asset Name Serial Number Asset Tag number Asset Notes Date of Resource type
ServiceDesk PLus - New Request screen question
Hello, At the bottom of the New Request screen, there is a field called “E-mail Id(s) To Notify”. Can this field be hidden from the Requester view? I believe this will confuse requesters, as they may think they need to add something here for their request to be emailed to a technician (when in fact that will happen automatically using the configuration settings behind the scenes). Regards, Wayne Neilson
technician adjust task !!!
when assigned the task to the technician can change and modify technical this is a problem not have to modify only have to solve This is the configuration !!!
Default Password
Hi! everybody.. Can someone tell what's default password of Servicedesck Plus Regards; ST
Hotfix 8003 Released
Dear Users,Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Following are the list of issues / enhancements addressed in this hotfix ( 8003 ) release. Issues fixed in 8003 (Released on: 16th November, 2010) SD-34250: When a requester replies to a request through email and if the notification is enabled for the technician, then, the description sent in the notification is that of the original request
Requester - attach file
Hi, it would be very helpful if in the user administration a file (or a link) could be attached. We have files with users confirmation on our data policy which have to be signed by the requester and stored as PDFs. It would be great to directly attach these files to the requesters data. Thanks for your feedback
Change - Link to attached Incidents
Hi, it would be very helpful if in a Change the attached Incident could be access via a direct link. Currently the Incident is displayed but one cannot see the conversations about this incident. Thanks for your feedback
ServiceDesk Plus' Look-n-Feel
I REALLY like the Look and Feel of the AssetExplorer and I was wondering if ServiceDesk will be upgraded to the same branding?
ServiceDesk not connecting to IMAP. Telnet login works
Hi Support We faceing this issue today. We try to fetch email but in mail server settings page, its blank and we tried manual telnet to imap and its login in to the imap server. we tried different ways, but no use. kindly find the logs, thread dump and screenshots attached. We uploaded to Bonita also, here http://bonitas.zohocorp.com/customer_uploads/2010_11_19_3_52_43_SDP.zip thanks Gopi ME Tech
average rating in report
hi, how do i make average rating in sql report? if i use the wizard, there is no decimal. if i then convert it to query, there is no average but have 2 decimal place. thanks.
corrupt reports
Hi, We are using Servicedesk plus (7100) The problem we are facing is the following : after a while, some scheduled reports (from network monitoring) are corrupt. Daily a report as pdf attachment is generated, and send by mail. These pdf's are coppupted after a week of two weeks. When opening the list of generated reports, opening the report results in the same corrupt file. I assume something went wrong while writing the pdf? This problem occurs with some reports, not all of them. When deleting
Mass Asset Scan to add all Workstation
Is there a way to do a mass scan to add all workstation in our domain than have to scan and add one by one? Thanks for the help!
SLA alerts problem with the catalog of services
HI, SDP I installed Build 8002 and I see the following: Service Catalog created a solucitud the Hardware category. and create the "SLA SERVICE" but does not display alerts on tax time APPLICATION FOR BUILDING SERVICES CATALOG NO ASIGNED SLA *-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-* Soliciud was created after a catalog of services - software and SLA SOFTWARE and only shows the end time but never leaves the alert and the flag of SLA BROKEN i created a request with service Catalog Alert does not show
Upgrade to 8.000 has gone horribly wrong.
Tonight I attempted to upgrade our ServiceDesk 7.605 server to 8.002. We use a separate SQL Server for the backend. I was able to successfully upgrade to 7.611, as instructed, but when I ran the upgrade to 8.0 it failed at around 98%. I am now unable to start the database...I can't re-run the PPM (it says it is not compatible). Basically I am stuck. I put in a call about an hour and a half ago. I ran full backups before the upgrade. It is 10:30 p.m. right now, and I have no ServiceDesk app for
How do I delete unwanted combinations of Department and Sites in the Asset Module
I am using ServiceDesk Plus 7606 with MS SQL 2005. Somehow, in the Assets Module when assigning Assets to department, the filter is showing a lot of combinations of 'Department, Site'. How can I delete those? In Admin Module both Departments and Sites are ok Thanks for any suggestions rmo
Change request
Is there a way to allow a regular user to create a change request, or to promote a request to a change?
ServiceDesk Plus -- Assets -- want to add a Hyperlink to an external resource
Is there a method of adding hyperlinks to external resources for an asset? Example would be a installed applications vendor webpage or a UNC path for additional documentation.
Is it possible to adding technician group to incident template ? by customizing template..
Is it possible to adding technician group to incident template ? by customizing template.. Need your answer sir. Thanks.
Hi sir
I have a question,can i add one field ( on Helpdesk customize template ) and how the field link to technician group..? thanks.
Readonly reporting user for mysql
We would like to be able to do external reporting using queries directly to the mysql database. I've seen other posts here suggesting as much as granting access to root from additional hosts. But, I would rather setup a new user with limited privileges: mysql> grant select on servicedesk.* to 'reports'@'remotemachine' identified by 'password'; mysql> flush privileges; While I'm sure this would work, I don't know if this would affect our ability to receive support, etc.
Business Rule : Place in Site
Dear All, I have created a multiple site in SDP. Is it possible to create Business Rule on Default Site with action Place in Site --> destination site. This is because my user using email to send request to SDP and with specific format on subject let say begins with "DC1" will be place on Site DC1. Reagards, Anton
Term and Conditions for Purchase Order
We have a very long Terms and Conditions document. It's over the character limit for the Terms Field within the Purchase order. Is there a way in the future to either increase the character limit or to allow an attach file option to attach our Terms and Conditions document? Regards, Mike
Multiple item pick lists
I was trying to create a few templates, and it would be very nice to have a multiple line pick list, or perhaps a checkbox function for fields. For example, when a new user is coming on, I'd like them to be able to select the various applications needed: Great Plains, Office, Line of business app, etc. Obviously they wouldn't just pick one here, but rather one or more items off of a list.
stop timer
when i click on stop timer..a box shows up with an idea and a text field..i would like to make that text field mandatory..tell me how to do so please
How can I deactivate the Default Request Template for creating a new Request?
..or deactivate the link on the "New Request" button. Requirement is that users cannot create a New Request without choosing a special Template. Thx in advance for your help, Anne
Changes - deactivation of System Aproval
Hi, when we create a Change from a Request the System approves the Change automatically - see attached Screenshot. How can this be deactivated? Thank you, Anne
How to add the HELP link on the requesterpage
In the technician interface there is a menu-item "HELP" and has a link to manageEngine's help-pages. Where can I change the requester's page so they have also a "HELP" linked to the users manual (that we translated into Dutch for us). technician's view requester's view Best regards, MF
display problem
SDP v7611 when using Google Chrome the quick access is not displaying properly
Hotfix 8003 Released
Dear Users, An hotfix over 8000 has been released. Please refer to the below announcement link to know about the details of the hotfix release. https://forums.manageengine.com/#Topic/49000004524037 Thanks & Regards, Srikrishnan ManageEngine ServiceDesk Plus - Help Desk Software of your Choice
ServiceDesk Plus giving browser login prompt
Running ServiceDesk Plus 8.0.0 8002, the latest. Been having a problem for a while where everyone is prompted with a login popup prompt when they go to the ServiceDesk login page. It's a basic browser prompt, looking for a username and password, and it will not accept anything thats entered. However if you click cancel on it, it goes away and loads the ServiceDesk login page where you can then log in successfully. Spoke with ManageEngine support about this, who had me add the ServiceDesk URL to
Adding to list of service Packs and Hotfixes in Asset/Software
Can you advise what process is used to add hotfixes and service packs etc to the SERVICE PACKS section within Software in Asset Management? Just scanning through and Windows XP SP3 isn't showing as a Service Pack, just showing as unidentified item after a software scan. V7605 and MS SQL backend. Thanks, Andy
SDP 8.0 released
Dear Users, We are glad to announce the release of ManageEngine ServiceDesk Plus 8.0 SDP 8.0 can be downloaded from http://manageengine.adventnet.com/products/service-desk/download.html Existing SDP customers can move to the latest 8.0 version by applying the migration pack available at http://www.manageengine.com/products/service-desk/91677414/ManageEngine_ServiceDesk_Plus_7_6_0_SP-2_0_0.ppm Existing customers, kindly note, that upgrade to 8.0 can be done only over 7611. Customers in earlier builds
Identifying & scanning ThinClients as workstations
Hi there We recently moved from normal Windows workstations to Linux based ThinClients that connect to Citrix servers. Now - as already mentioned in this very old post: https://forums.manageengine.com/?ftid=49000002663641 - we have the problem that those workstations get only identified with their current IP, but cannot be scanned more detailled (it throws a connection error). I also cannot add all details to such a workstations, because SD+ will add the same workstation again as soon as it is deteced
Assigning Assets to a workstation does not work properly within a particular Asset
We discovered that in SDP 7.6 (Build 7611) there is still an issue that has been there since 7.0: When you are in the Edit-view of an asset and make an assignment (In use...) to a Workstation, the "Associated to" Name & Department are not properly saved! The workaround is, to make the assignment of an assets to a workstation (In use...) in the Asset overview list. But this takes more time to get to for every asset. See the screenshots below for clarification of what problem I refer to: Step:
Error in scan Pc Core i3 in the report is a Pentium II !!!
dear. I working with 8002 when I do the scan network a computer having processor i3 in the show report a pemtium II why this happens?
Disappearing Asset information
We are currently using ServiceDesk Plus 7.605. When we dispose of computer assets, we mark them as disposed, and move them to a Non-IT asset category (example: HP Desktop - Discarded). We do this so that ServiceDesk does not try to scan those assets, and for better organization. When we move the records, we use the "MODIFY TYPE" feature. When I ran a report of the discarded assets, I found that the machine information (serial numbers, hardware info, etc...) was missing. The only thing that remained
Force backup _after_ an upgrade?
It would save some grief if the updater forced a backup of the data after the upgrade as well as before it. Once you've upgraded, any old backups are useless without reinstalling, and it would be good to have at least one working backup immediately.
User Reply to Request Does Not Include User's Reply
Good Afternoon, When a user replies to a request, I want to be able to see the user's reply in the email without having to go to the web interface. Currently, all I see is the original ticket description. This is very unhelpful. This is the template currently used when "when there is a new reply from the requester": Request Title : $Title Created by : $RequesterName Description : $Description Click for details : $RequestLinkPlease let me know how I can accomplish this. Thanks. ~James Murphy ServiceDesk
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