Hotfix 8004 Released

Hotfix 8004 Released

Dear Users,


Hotfix over 8000 has been released and can be downloaded from the below link.

http://www.manageengine.com/products/service-desk/service-packs.html

Following are the list of issues / enhancements addressed in this hotfix ( 8004 ) release.

Issues fixed in 8004 
  1. SD-34474 : When a requester replies to a request through Self Service Portal and if the notification is enabled for the technician, then the description sent in the notification is that of the original request and not the latest conversation.
Enhancement in 8004
  1. SDF-34487 : Option to filter assets based on the sites when selecting an asset for a incident / service request.
Please refer to the below link for the steps to install the patch.

http://www.manageengine.com/products/service-desk/service-packs.html#sp

Thanks & Regards,
Srikrishnan
ServiceDesk Plus.

ManageEngine ServiceDesk Plus - Help Desk Software of your Choice