CSV Import
Is there a way for us to configure the Import CIs from CSV Field so that it requests for more fields than what is being asked by the System right when you click the Submit button. Ex: for Server CIs, these are the fields it’s requesting for: It asks for Total Memory (GB) only, but I’d like for the Virtual Memory which is a built in attribute field for Servers to appear in this list as well. If that’s possible, will this apply to custom created fields too? Thanks in advance.
Annoying username and password box keeps popping up
we are getting username and password popup before the real login , after clicking cancel we can log . I tried all what is mentioned here but no success . https://forums.manageengine.com/#Topic/49000005748736 any help ?
Where are email settings stored?
I have a need to be able to retrieve via a stored procedure the email settings from an external application. Specifically the current email command delimiter and "E-Mail Subject contains". In what table(s) are that data stored?
Customizing Print Customizer?
Hi, Today I'm at a client's place making some changes to their SDP configuration, and they just asked me this: Is there a way so the Print Customizer has all/some options unchecked by default? (be it at a global level or per technician, I think this client prefers the second option since every tech has different needs) Guess they got tired of unchecking everything everytime they print a ticket, each tech always needs the same information so they always have to uncheck the same options. Any info on
Assign tasks to groups
I found an email from back in November saying the the ability to assign tasks to Groups would be coming in a future release--any word on when that might be? We need to be able to assign tasks to groups so any one of them can complete it.
manageengine servicedesk plus
ManageEngine_ServiceDesk_Plus_8_1_0_SP-0_21_0 unistall ERROR Can you help me?
Group CIs in CMDB
Is there a way to group CIs within the CMDB in order to map out a circuit path? Say I want to define "circuit A" and have it show the individual switch ports that are connected to eachother to create the path?
Group becomes not assigned after filling requester's name
We use request templates which associated with groups of a technicians If the requester creates a request personally then the group assigns correctly but If the technician creates a request on behalf of the requestor the group field becomes non-assigned after filling the requester's name box. This behavior are same with service request templates and incident templates What can we do if the business rules is not works with the service requests SDP 8114 mysql
please sort Report Folders' content by Report Name
Please sort Report Folders' content by Report Name. Thank you.
Ability to attach files to sites
We'd like to be able to attach files (such as pictures and lease information) to site information. Also to be able to add custom attributes such as end of lease date.
Notification destination based on time of day
Hi, is it possible to have a notification sent to different technicians, based on time of day? We are looking to roster different technicians on call. Thanks - Paul
weird login
Hello, When i navigate to SDP i get a box to seek a login. I enter this.... Once i enter this then i come to the SDP login page. I enter my credentials again. Why do i need to do this twice? Seems extremely silly to enter same information twice! Thoughts? Thanks
Incident CATALOG???
The Incident Catalog, which grew out of the Incident Templates, seems to be in desperate need of a makeover to be as pretty and functional as the Service Catalog. And it seems as if it might not take that much development/coding. Just need to borrow the same class or coding as the Service Catalog and apply it to the Incident Catalog. One of the hugest improvements would be nested categories w/in the Incident Catalog. For example, you can have a Service Category of Users in the Service Catalog,
Add custom translation
Hi, We have created a new incident template. It is named "New Email Incident". Is it possible to add translations for this "New Email Incident" to other languages like Swedish, Danish... I cannot find the "New Email Incident" text under Admin\Translations but would it be possible to add it to the SDP database or a property file to make the translations? If possible, how would I do this? Thank you in advance. best regards Markus
Enhancements post 8.1 version !!!
For those who have missed out on the feature's introduced post 8.1 release,here's a glance!!! Adding images just got easier in ServiceDesk Plus,you can now just copy and paste the images onto the Rich Textbox area. You can now import single user/multiple users from Active Directory specifying their loginnames separated with comma's. Hide your private conversations on the Requests from the Requester's. Timespent on a Request is now calculated on Resolved and Closed status. You have now
Notifications
Hi, In our operation of this product we will be using email as the sole operational part, and therefore it is vital that the requester is notified by email as soon as a change to a ticket takes place, e.g., when I make a change to a ticket and complete the change an email is automatically sent to the requester. Is this possible to do now, or something for a future update. Thanks. Geoff.
Setting SLA's in ServiceDesk Catalogues
Hello, I am trying to set a SLA for the ServiceDesk Catalogues which in principal is not difficult, i know how to set one up as well as assigning it to a form. The problem i am experiencing is with the selection of escalation before or after violation of the due by date. When selecting before it simply does nothing, no emails are sent at all. When selecting after it does work but there is a massive delay inbetween the time of violation to the time that the specified users receive the email stating
Notification Rules
I am trying to set it up so that the software sends email notification to a specific tech (supervisor) when any requests are assigned to the technicians that report to this user. I currently do not see a way of doing this. Can someone please let me know if they have found a way of notifying a 3rd user when a request is assigned to a specific individual?
Notify editor when a request is waiting for update
Hi, At Admin > Organization Details > Notification rules The Requester notification > Notify editor when a request is waiting for update When it is activated? Who is editor? Thanks,
Request summary out by one day
Hi We have noticed an issue with our request summary for this week displaying data a day early. Mondays call are showing under Sunday and so forth. The data displayed under last week displays fine. I can't find anywhere on service desk to change any settings and I can't find anything in forums to help. We are running version 8.0.0
New Query Report
Is it possible to create a report that will show that our requests logged are meeting our SLA targets that are entered into the system ie 1. Was the request responded to according to the SLA and percentage that met the SLA 2. And was the request closed according to the SLA and the percentage that met the SLA.
First Contact Resolution
This is one of the most important helpdesk KPIs out there. Is there a report for this and if not, why?
Linux scans
This looks like it has been asked over the past few years with no real answers so I am asking again. We have a good number of Linux servers (mostly RHEL5 & 6). Up to this point, we have been adding these assets into SDP manually. I would like to find out: 1) Is it possible to add these in via a network scan? 2) If so, what is the proper way of doing so (telnet is not acceptable for us due to security reasons...would need to be SSH). I would like to know what is necessary as far as permissions
Possibility for send user and pass notification after user was created
Greetings. We want to know if there is a possibility to send the user and pass information for an already created client, like the notification sent when a new user is created in SD+. Seems that one user requested the same function for SC+ 2 years ago, but it doesnt have any kind of following. We have 4 customers who want to know if this function were available in a future version. https://forums.manageengine.com/topic/send-self-service-login-details-for-support-center-plus Regards.
Number of Asset licenses keeps on increasing unless
Number of Asset licenses keeps on increasing eventhough products were not added. If you go to Admin, Assset management, Products, you will see a list of products that were not added. How do we control unacessary increase of asset licenses due above mentioned problem?
Remote Agent with Multiple Monitors
Hi - What's the status of multi-monitor support with the remote agent? I just tried to use it this way for the first time and there does not seem to be a way to choose the monitor to be viewed. Making matters worse, I saw the mouse moving on the screen I did see, but evidently it was moving on the user's second screen that I couldn't see. Any info is appreciated. Thanks, James
Customise web portal
Hi Is it possible to modify the Unlock and reset pages' static text of "(Example : Jsmith)" I would like to change this to (Example : 123456789 or Jsmith) Thank you
Set Default value on the Editor field in ServiceDesk Plus
Hi, My company woulb very much like the ability to set a Default value on the Editor field in ServiceDesk Plus. This would allow for automating workflows so requests go to dedicated editors. Would this be possible to include? Thank you in advance. Best Regards Markus
Replicate incident templates between Production and Dev SDPlus
I've installed a Dev instance of SDP wit han MSSQL backed running on a separate server. I would like to copy incident templates, notification templates and custom fields from my production system to the dev system Is there a way to do that? If not, what is the best way to duplicate my production SDPlus database to my dev system? Thanks
How to Add Request Field
Dear ME Team, How we can add new field in request form while adding new request like "Problems additional Fields".
How do we revert to the old view?
Hi, We were about 3 service packs behind and finally pulled the plug on the updates and immediately regret it. Everything went from clean and easy to read to GIANT and FAT and pure white with a "fancy" blue menu at the top. The solutions centre is also a frustration. The clickable area is no longer underlined and is the same font/style/size as the non clickable areas. When you mouse over a solution, the font size on the title actually shrinks, yet the main body text remains the same (does this
Upgrading to 8.1 Build 8127 from 8.0 Build 8012
Can I jump straight ahead or do I need to follow the migration sequence?
Change SSH port
Hi, Does anyoane know how to change the SSH port? The default value for linux is 22. Thank you,
Migrating/Cloning a Production instance
Sorry if this has already been asked but I am currently using the Build 8127 and MS SQL 2012 on a test instance. I need to demonstrate to my manager on how we could copy the whole instance and make a production environment. This is because in a matter of 6 months, we are going to perform another migration which would result in having a Virtualized Service Desk environment. Simply put, I want to know how I could Migrate the existing customization and settings as well as the MS SQL 12 Database...
SDP 8.0 beta - Deleted all product type list - Assets / Resources still shows default IT Assets - Error 404
I am using the SDP 8.0 beta and under Asset Management - Product Type, I selected all fromt he Product Type List and clicked on Delete. When I go then to the Assets Tab and look under Resources, it still shows the default IT Assets (printers, servers, workstations, Switches, etc) but when I click on them, it displays error 404. I have tried to add the product types back, and that did not help. I also have added some additional ones and they are not showing up. I have then imported all of my assets
Backup Tech and Business Rules
We have a business rule that assigns requests from a certain campus to a certain tech, but when that tech is out sick, we send someone to fill in and set the backup tech option in SDP. The problem is that the request follows the rule and assigns the ticket to the original tech for the campus and never gets routed to the backup tech. How do we get this to work without having to disable the original rule?
Regarding Themes and Update
Service Desk Plus Version 8.1.0 Build 8121 1. Themes: I want to know how I could apply custom thmes. I am currently tasked with integrating this with the Corporate Portal and it is important that I know how I can theme it up to Maroon or Dark Red. 2. Update: It seems there is a new build 8122 available according to the About page in the SDP. However when I click details I cannot find the update. I need assistance on this please...
No mailserver configured
Hi We are looking at the purchasing module at the moment, and it looks great. But the thing is that we do not have a mailserver in the network running servicedesk plus. So I am wondering if it is possible to use this module without email configuration? For example when you make a new order and want to send it to a colleague for approvement. Is it possible to make a "ticket" for the person who is approving the order instead of sending email? Regards Anne
Benefits of using the agent and what ports?
Hi, I've been brought in to a new site to replace a technician who left suddenly and they're in the middle of setting up ServiceDesk Plus. It's mostly sorted and in use but I've been asked to set up the scanning and inventory functionality. We have the Windows Firewall set up and they're reluctant to open it up any more than they have to so I'd like to ask about ports first of all. I've got everything I need to know about scanning using WMI from here: http://www.manageengine.com/products/service-desk/help/adminguide/configurations/discovery/scanning-prerequisites.html
Has anyone integrated SDP with RFCode for asset tracking?
I'd like to hear from anyone in the community who has done some level of integration between SDP and RFCode for asset tracking. From what I understand there are a few level of possible integration and the middleware layer looks like it would be most approppriate for integration with SDP. Details are available here on the RFcode APIs - http://support.rfcode.com/customer/portal/articles/713803-rf-code-integration-overview I look forward to any feedback or ideas from the community.
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