Migrating MYSQL DB to MSSQL Standard 2008 R2
Hi, Is there any clear procedure to successfully migrate from MYSQL to MSSQL? Thanks,
Searchable Tasks
I have notcied that when searching in SDP requests that tasks do not show up in the results. Is this something that is going tobe added in 8.1 or a "NEAR" future service pack release? Thanks you, Marcus IT Support Manager
Service Desk 1 hour behind - Daylight Savings
Hi There, This time last year we had to apply a JRE time zone update for daylight savings, now it looks like we are again seeing the daylight savings time go out by 1 hour. This is the same issue as : http://forums.manageengine.com/topic/daylight-savings-time-has-not-changed#topic/49000004898041 We've tested out the latest Timezone update from http://www.oracle.com/technetwork/java/javase/downloads/index.html using the steps outlined in the previous problem above, but it looks like all validation tests
Require Techs to Link Solutions ID to Request-Resolutions
I would like the have the option to link solutions to resolutions by the solution ID have be able to see how many times a solutions was used to resolve a request. The reason for this is to: A) Have a better understand of the types of common problems we have and find ways to minimize those issues. B) To ensure that the solutions we create ARE being used and remove any useless information. C) To ensure my tech are resolving the same types of issue the same way. The feature is included it other
Upgrade of Software version, how to manage license
Hi, please give me your comments or how to... on this problem We have 5 licenses of Snag It 10, we bought 5 Maintenance plan and the company sent us the version 11. I can create 5 licenses of Snag It 11 but what I do with the 5 licenses of Snag It 10. These 5 licenses of Snag It 10 should not be used anymore. Thanks for your help
How to...
Hi All, I am new to ManageEngine Plus as a Administrator, I have used it as a tech before but I cant seem to set it up properly. Have a few questions, I might be missing some steps but I prefer asking then having to mess up I am using ManageEngine ServiceDesk Plus 8.1.0 Enterprise Edition, I have my requesters puled up from AD, all requesters can log in to the system and place requests but what I cant configure is, a MS an email account that alerts technicians and also cant configure the technicians
ServiceDesk Plus iPad Application
When will the SDP iPhone/iPad application be updated to include full screen capability on the iPad and more robust filtering capabilities for tickets? The idea was sound but the execution was poor. I'd like to get iPads for each of my technicians but only if this application actually works well and operates at full screen, filters tickets well and allows proper worklog time inputting. We have a number of different groups for tickets and filtering them simply does not work with the current iPhone
request for report. need a report to show incidents against SLA times
been trying to create a report to show if we are meeting our SLA targets as set out on Servicedesk plus
Sorting customized views
Hi, Is it possible to sort your custom views to the top of your request view in SD+? I have a view for all requests with the status 'Investigating'. Right now it as at the bottom of the (very long!) list of views I never really use. Is it possible to sort them so I have the views I actually use on top? Thank you.
Incident Catalog Icons
We are creating new template categories and was wondering how we can reuse the icons that were there originally.
Interesting message within source code
One of my users managed to crash SDP on his machine. When he investigated the source code he found warnings and references to beta code. We are running the latest version 8.1 Build 8125. Can you confirm that upgrading from this version will be okay please ?
Software Summary Report in SD+ - Advanced Filtering, Users, can only see 100 users on the page; missing remaining user names.
there seems to be a Bug with Software Summary Report in SD+ - Advanced Filtering, Users, can only see 100 users on the page; missing remaining user names (should list 450 in out case). This reports is available under Workstation Summary Reports. anyone know why?
Asset disappear (PC)
Hi, I have problem with the PC scanning, some PC under Windows XP has the agent installed (with the option to push the data at each reboot) and it's not working. When I deploy (on PC A) the agent using the SD+ (Tab Asset / Agent Settings / Methods of Agent deployment / tab AE Application / Individual machine) the agent install scan but it's not assigned to the right user (no prob I can change it). If I do the same process on the PC B the PC A disappear. Please help with this ?%&*()& scan function.
Backup not works SDP Professional 8121
Hi, Configuration backup technical malfunctioned. I setup a support technician for two weeks. The tickets arrived by mail were not assigned to technical support. Note: No SLA for these emails. I need you to tell me the reason for this failure to make the appropriate changes. We often have to configure the "Backup Tech". Thank you very much, Mauricio
SD Running Slow
Microsoft SQL 2005 Windows server 2003 SP2 4GB Ram 8.1.0 Build 8124 It is slow when adding notes/resolutions/closing tickets from requestors who are not also techs. If you just click ahead on to something else it will contiune fine, its almost like the refresh after clicking the "submit" button is slow. I have included the thread dump.
ServiceDesk Plus 8126 Released
Dear Users, SDP 8126 has been released and can be downloaded from the URL below, http://www.manageengine.com/products/service-desk/download.html Below are the list of Issues fixed in this hotfix. Issues fixed in 8126: SD-48897: Unable to add/import requester with site configured with a time zone value. SD-40583: Email with multiple attachments having same name will retain only the first attachment. SD-48030: Unable to view not-associated-to-any-site requests in archive list view in group restricted
Asset Issues
Hello Service Desk Support We have a site running ServiceDesk 8.1.0.8105 who are having some issues with automatic updating of assets in asset explorer. There are two issues we are currently facing. The first is that the automatic scan appears to be working according to the log file (see below) but the device does not update it's asset information if has scanned successfully in the past, and does not add a record if it has not previously. Licences for assets are not an issue as there nearly 100
on Firefox: managed software not listed when creating new license due to special character
Hi there, As the subject says. ServiceDesk Plus 8125 (This behavior can also be replicated under AssetExplorer 5617) The Scenario below is done using Firefox 19.0.2; IE is not affected.: One of the Adobe software scanned has the following information: Software: Adobe Acrobat X Pro - English, Français, Deutsch Manufacturer: Adobe Systems, Inc. Type has been set as managed. When we tried to create a new software license: Software > Software Licenses > Add New on the [Manufacturer] field, we chose:
Logon To screen
Is there any option to set the "Logon to" option in the login screen to some specific domain? Users are getting confused during login on which domain to select.
Linking Asset subject to the incident
Is it possible to link an Asset, in my case an Access Point to a Subject incident? There are several access points that have to associate the subjects of incidents and issues eses are always standard. Tks, Leandro Marcollino
Linking SLA to sites
Is it possible to link a newly created SLA to multiple sites? If possible pls give me the procedure for doing that. Also I am unable to add users in the escallation column other than technicians. Can we add other users also in the escalation matrix who are not in the technician list? Regards Jobin Jose
Needed account for ServiceDesk network bakup !!
we use ServiceDesk in our domain ,we are scheduling backup over the network to a UNC path what domain account do I need to give permissions to.it says here http://www.manageengine.com/products/service-desk/faq-general-modules.html#BackupRestore4 NOTE: Please provide full access rights to the folder where you want to copy the backup. gave full Share and NTFS permission to : 1-service account running the ManageEngine ServiceDesk Plus full control .didn't work 2-the computer account of the server
Problem on requester's Replies
Hi! I have a problem with the replies from the requesters. I've changed the template the replies as seen in the next image. When the requester hit the reply button underneath the description of the request everything works fine. But when requesters pressed the answer button that is in the conversations is automatically added to the response template the text of conversation. This behavior does not happen with the technicians and that regardless of the answer button is pressed always the template
Generate customized report
Hi Team, Kindly help to generate customized reports below: Severity breakdown percentage SEVERITY BREKADOWN PERCENTAGE SEVERITY # OF TICKETS WITHIN SLA BEYOND SLA WITHIN SLA% BEYOND SLA% Summary report per Technician Technician SEVERITY LEVELS TICKETS STATUS Technician CLOSED SEV 1 CLOSED SEV 2 CLOSED SEV 3 CLOSED SEV 4 CLOSED SEV 5 CLOSED OPEN TOTAL 0 0 11 0 0 11 0 14 Within SLA Beyond SLA Within SLA Beyond SLA Within SLA Beyond SLA Within SLA Beyond SLA Within SLA Beyond SLA 0 0 0 0 1
Removing Requesters using AD Import
Hi, What happens when the AD import runs and existing accounts are disabled in Active Directory, do they get removed from GSD as a requester? Thanks MP Service Desk
Table for Archive Request of ServiceDesk in SQL Server 2008
Hi, What is the table of Archive Requests in SQL Server? Best Regars
MESDP+ (8.1.0 Build 8125) Assets-Product Type-Product-Vendor Database fouled up with crap
I have inherited the helpdesk duties at my place of employment. We currently are running manage engine service desk plus version 8.1.0 Build 8125 and use the Asset management tools running on a Win2k3 virtual machine. Quite some time ago when the system was on an earlier version a technician attempted to enter assets into the system enmasse via .csv imports. The technician didn't really understand the import operations and in doing his imports he ended up creating 1000+ Product categories and in
how to take outside directory backup which is not present in webnms home.
Hi, In webnms backup script only take the backup of database and directories present in WebNMS home, but my requirement is that I have to take backup of outside directories which is not present in WebNMS home. Please let me know how can i take backup of others directory except webnms home. Regards Surendra
Cannot get Active Directory Authentication to work...
I have enabled pass through authentication and managed to important all of my users and accounts... But no matter what i try to do Pass through authentication will not work... When i press save it just says "SUCCESS :Active Directory authentication is enabled." When i go to a computer and go to the URL i get a popup box asking for login credentials like the windows login box asking for a username and password, if i cancel it, i go to the helpdesk and it asks for a username and password...
restoreData.bat
hi I wont halp ManageEngine ServiceDeskPlus Version : 8.1.0 Build 8112. When I do restoreDaba.bat this backup >> backup_mysql_8112_fullbackup_03_11_2012_18_58.data Everything is well. And when the year is 2013 here is the problem >>> backup_mysql_8112_fullbackup_03_11_2013_18_58.data Does not restors and srvices dies Can you help me ...
How to change the default submission view
Hi All. How to change the default submission view in the user interface on the home page? In older versions of the interface were more useful topics. Older version – http://img-fotki.yandex.ru/get/6430/105209271.0/0_93931_fa5fa5de_M.png Now version - http://img-fotki.yandex.ru/get/6430/105209271.0/0_93924_996d2843_M.jpeg
import assets from excel file
dear tech. support, is there any way to import asset items from excel file and insert it one time to the assets section in the system version 8.0.0 Build 8022
Generate report for only business hours
Hi, I need a availability report (Percentage) which should show only defined Business hours. However i can't find any drag down option to selct the business hours report on the report page. So, i would like to know is there a way to associate this on the report? or it can be generated in different simple ways? I'm using Apps Manager11. Please let me know if any more info required for better clarity. Regards, Karthik.
Critical error on manual and scheduled backups SQL 2012 SDP 8027
Hi Service Desk I discovered that I have the a problem with the backups, please see error message below when performing backups. I am using SDP 8027 and SQL Server 2012. This happens either with the scheduled backup and the manual backups Also, I cannot upgrade to 8.1 because of this error, is there any way to skip the automatic backup when upgrading? It was possible before in v 8013 What could be the problem? Message Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your
approval status does not update in change management
Hello In request management the approval status does update very well In change management, the approval status does not update Is this a bug? Please help. Marc
Remote Control Agent by IP Address
When I try to use remote control from the agent it looks like it is trying to connect by the computer domain. Is there anyway to automatically change this to the IP address? If I change the computers name in service desk to the IP addres then I can connect.
arabic language problem
hello I've a problem in notification emails, i changed the template to Arabic language,now the sentence will have both English and Arabic words, i set it in the notification template RTL but when it sends it to technicians it goes LTR which scramble the order of the words
Apache TOMCAT update in SDP
Hello to all, could you tell us how can we update SDP Apache TOMCAT to last patch? Thanks in advance
SDP - Report schedules can only be seen by technician who created the schedule
Hi, I've noticed that in SDP when a report scheduled by one of the technicians, the schedules can not be seen by other technician (Scheduleing Home screen is blank) Thank you, Miron
NTLM error when accessing link copied from web browser
Hello, We have found an issue that occurs when coping and pasting a link into a non-IE browser. For example, open a service desk ticket in a browser. The link appears as..... https://<name here>/WorkOrder.do?woMode=viewWO&woID=134&&fromListView=true If you copy/paste the above link into Chrome, you will get an "NTLM Failed Redirecting To Login Page." error in the Chrome browser. If we paste the link as https://<name here>/WorkOrder.do?woMode=viewWO&woID=141 It opens properly/ Thanks!
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