restore failure to v 8026 "Duplicate entry"
I am trying to rebuild my Managenegine Server after upgrades caused it to go intoa fit of restarting. I have backups of the database and have frashly installed v. 8026 (teh version it was last working on) I get this errir when trying to restore the data: How do I get oast this and force it to complete the restore? __________________________________________________________________________________________ Please wait ! Deleting table data in Progress.. 0-----------------------50------------------------100(%)
Custom Status
we have a handfull of custom statuses we use, however they don't show up on the dashboard currrently and are often forgotten about. we have to run a custom report to really see the true picture of outstanding tickets. Is there a way to put the custom statuses on the dashboard or have them show up under the on hold collumn? Thanks
Report on number(count) of assinged requests to each technician for a purticular day/period
Hi Is it possible to extract the above report. In our process we have a coordinator who picks all request and then assign to technicians. This report could help us prepare the report for technician workload Thanks
Failure: login with same name already exists
Hi I'm trying to create a new Technician but keep getting the error: Failure: login with same name already exists. Please provide different value for login name I've check the list of Technicians and Requesters, and cannot find the login name used in any location. It is possible that I previously setup this user as a Technician and then deleted them. I've done some SQL queries of aaaLogin and aaaUser but cannot find the login name anyway. However, I did find this person in the aaaUser with
Restricted technicians can see all tickets
I may have found a security bug. 1. I have all tickets in the 'Not associated to any site' (I don't use sites). 2. ServiceDesk is deployed for our entire IT department (Help Desk, Dev support, Web Services, etc). Techs are placed in each of these groups. 3. If I create a requester, and promote him to a technician, he can see all tickets in all groups even though his only role is SDGuest and he is not associated to any groups. If the only role is SDGuest, should that not restrict the access to
Deleting manufacturer list
Is it possible to delete from the manufacturer list? also it is possible to reset the database before we go live? We have been testing for a few weeks and I want to clear all the data without clearing the configuration. thanks
Periodic email reminders/updates
Hello, I am wondering if there is any way using SD+ to create an automated function with the following specifications: I would like to configure SD+ to automatically email technicians and/or requesters periodically after a fixed period of time, based on priority level, for any tickets with the Open status. For example: Any ticket that has the status "Open" and is has a Priority of "Priority One" will generate and send an email to the assigned technician & requester every 2 hours until the ticket's
Queries on postgresql-creation
Can you share knowledge :) What program do you use to create queries in PostgreSQL? Regards
Clearing of a field "ActualEndTime" in re-opened tasks (and other documents)
When the documents was re-opened "actualendtime" field was not cleared either automatically or manually .. Because of this nuance having a problem in reporting.
CC field not working in Android mobile ServiceDesk Plus
I just upgraded SDP to 8212 and can now try to use the Android mobile app. I installed v.1.3 on my Motorola RAZR M and logged in after reading some helpful hints in other forum entries. I tried replying to a requester from the mobile app, which worked, but when I enter an email address in the CC field, there is no evidence that I ever tried it. The CC'd person never receives the email, and the full web view of the conversation shows no evidence of the CC'd person. It does say "optional" in the
Request Closure Code - add to template?
Are there any plans to add 'request closure code' to the template fields? We would like to make the request closure code available in the template, without making it a required field. If the code is 'success' we don't want to take the time to complete it, but we are interested when requests might be closed for other reasons like 'cancelled', 'postponed', 'unable to reproduce' etc.. It seems the only way to allow technicians to complete the 'Request Closure Code' is to enable the 'Yes, prompt
Technician auto assign didn't expect to use SLA priority
The problem is, auto assign option didn't use SLA priority. I have 2 technicians. Auto assign working well when needed to assign a request to a technician, with load balance option. But this feature isn't working with SLA priority such as Low, Normal, HIGH So auto assign can assign # of HIGH priority requests on 1 technician in a row. I think it's not right. The High priority has a very short time to resolve request, so 1 technician can't resolve all requests in a row, in such a short time. Can you
[HOWTO] Technician can't reply unassigned request
Hi All, Is there any way to implement this feature in ServiceDesk Plus? One technician can't reply to an unassigned request without taking ownership of the request. And if possible then, only certain technicians can't reply to an unassigned request without taking ownership. Waiting for your kind reply.
Notification rule group
Hello everyone, I have a problem when a technician opens a calling everyone in the group receive a notification that this call was open, is this normal?
Update to 8213 Release failed
The installation of the update failed and I was required to roll back to get things working again. I'd like to try the update again, but now I get a message that the selected servicepack is already installed. The Help About menu shows 8212 is what is installed and 8213 is available, but I can't run it. Is there any way to "trick" the software into thinking the update was never applied?
ManageEngine ServiceDesk Plus Alert - Inventory Audit Changes.
Hi there, We have set our schedule scan to run Monday to Friday at 2.45pm however we are no longer receiving the emails about the system changes. Does the schedule scan use the "Network scan details" in the admin section? Please see attached image of our notification rules. The last email we have got was on the 18.10.2013 and I know we have made software changes on the system to peoples computers since then. We are on Manage Engine Service Desk Plus 8.2.0 Build 8212 Please help
Edit/Change Requester in a Ticket
We need to ability to change who requested service (change requester). This happens when an email is forwarded to servicedesk, and a ticket is automatically generated. We have many situations where someones computer has an issue so another co-worker many start a ticket (through email). We can not keep them as the requester because the work is being done on another assest for a different user. This affects tracking of who we performed service for, is there a way we can change this? Thanks Larry ServiceDesk
Service desk plus service not starting
I am trying to install Service desk plus on my windows 7 PC and have pointed it to use mysql database. It gets to to Application Layer Started and it just hangs. The service does not start. Please could you advise why the service is not starting. Thanks Stan
Previous version of ManageEngine
Howdy Folks Can someone tell me if (and where) I can get a copy of the previous version of ServiceDesk? Our installation has died and I downloaded 8.2 and installed it on a new machine but when I try to restore the backup into it I see the process running but at the end I still seem to have a blank (new) copy of ServiceDesk, Looking back through the DOS box that runs for the restore I see a message saying "Backup build number not compatible with existing build" From that I assume I need to install
Force ssl
Hello I have the SSL working no issues. The problem is when people go to http:// all they get is the II7 logo. How do I force it to go from port 80 to 443 no matter what the user types in. Thanks
Change to the new Notification alert ion in the ribbon
Would it be possible to have the new Notification icon enhanced, so that if the assigned technician updates the ticket, they do not get an alert? John Doe logs call and I get the ticket. I add a note to the ticket and it alerts me that a note has been added. It’s good that an alert is there if someone else makes an update, but unnecessary for the assigned technician. That and a few of my users have complained about it. I assume adding some kind of “if assigned technician equals” flag might
Asset Printer
Hi everybody I'm looking at the Assets part of ManageEngine ServiceDesk Plus. I have a question : I have created a network scan with a IP Range to import all our printers in the Asset view. Everything is OK about this import, except two points : - The "Name" is the IP adress of the printer ( in place of the internal name ) - The "Product" is always the same (RICOH Aficio MP C6000 - in place of the real product) Basically, it's not a problem. I have changed, for every printer, the name (with the
Can't find asset description field in asset schema
Hi, I'm trying to add the description field from the asset module to my report. I tried to find this field in the different shema without any success. Can you please help me Thanks !
Customize the Prohibited Software Template
Is there a way to do modify the Prohibited Software Notification Template yet because I cannot find it and my users are getting an email that is requesting to contact administrator at xyz.com?
Pickup blanks out Group
We have Group assigned by a Business Rule, but when users from that group pickup a call, the group is blanked out. Queues are then not showing all their calls.
Can I specify business rule to send "Approval" email automatically?
We have certain category of requests required to be approved by the business lead first before IT team can start any action it. Is there a way to define business rule for it? Thanks in advance Aaron
Problem on exporting report to PDF format
Dear Support Team, I found this error while trying to export the report which has Thai language to pdf format. In the pdf file, there aren't display all Thai font in the report as you can see in the attach file.
Closure rule for tasks
I'm wondering why tasks don't have closure rule setup jut like requests?!, i.e. a task shouldn't be allowed for closure without an accomplished worklog
Going to request tab in 8.2.0 Build 8210 using firefox results in server error page
Hi, We have recently updated to 8.2.0 Build 8210 but now when I open the request tab (/WOListView.do) in Firefox (23.0.1 Windows 32 bit on Windows 7) it gives me the infamous " HTTP Status 500" this is not happening when it is opened from Chrome or IE Is anyone else having this happen? Neil
Software licenses, license agreements and contracts
Hi there, i´m looking for an appropriate use of the above. Especially the possibility to link license agreements to contracts. Example: We have a software solution consisting of 5 different products. There is ONE contract covering them all. Now i´d like to use this contract to manage the licenses of the 5 products (all products can be installed on 3 machines - development, production and test). -> If contract expires (has to be renewed every year) then the licenses should expire aswell -> I want
Resolution Tab empty
Hi, I don´t know why, today when we click on Resolution Tab inside the Ticked, it is empty, without text box. (see picture attached) Could somone know why its happen? Thanks Paulo Santos
Java PrintScreen issue still there
I have updated our SDP to 8.1.0 build 8123. We are still getting popups when trying to paste into tickets. I've attached the 2 popups our users are seeing and of course complaining about. Is there anything we can do to prevent these popups?
Fetching emails
Has anybody has been successful on setting up the email fetching? Without enabling plain text login.
Software Not Installed Report
How do I write a report in SD to show all workstations that do not have a particular software product installed. For example we want a particular .exe installed on every computer. Need to identify all computers that DONOT have it installed. The SCAN shows all that are installed. Any help is appreciated. Thanks
to change ManageEngine AssetExplorer Agent credentials
Hello, i have ManageEngine AssetExplorer Agent on 1000+ Domain Windows PCs installed wthrough Group policy. I used my own AD account as credentials, And now i need to change credentials for a specific security reasons, so i've come to this - how to change the creds on all the PCs without reinstalling agent?
Reports custom queries, multiple SQL-Statements
Hi, can i generate a custom report containing multiple SQL-Statements, i.e.: select * from xxx; select * from yyy;
Roles under Specific sites
Hi I want to add different roles in differenet sites and use just this roles in these sites,no public roles how i can do it??? Ehsan Best Regards
network scan
hello when doing a network scan with service desk it discovers my switches and put them in the "router" product type so how can i solve this problem? while the scan on OPmanager detects them as switches thank you
Service Desk Change Approval
Hi there, Here is a scenario for you: Technician creates a change. Status = Requested. CAB members recomend the change as normal. I (Change Manager) formally approve the change. Status remains as Requested. Why does the status not change to approved when I approve the change. Cheers Trevor
SD Plus CMDP attachment addition - reg
Dears Thanks in advance for your's supports and knowledge sharing I created one new CI type(Name : Connectivity) CMDP area and also added few customize fileds . In the above CI type, i want one more field called as "Document scan copy" along with attachment options(file attachment as like Contracts) Any possible to be add field? Thanks & Regards shakthi
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