We are having a problem that the e-mail signature and cursor always appearing before content.

As personal signature is always appearing before the email content, I am now using the $Technician at the bottom of the email.

However, the cursor is showing before "Hello $Requester Name" and we need to manually move it to start typing anything. And also, there are blank spaces before  "Hello $Requester Name" which makes the format uncomfortable to read, and we need to manually delete them either...

I am writing to ask if there is a way to avoid the cursor and blank spaces problem as well as enable the usage of personal signature.

We are using SDP 8.1.0 Build 8124

Best Regards,

Nicole