Access Tracking By ManageEngine???
Hello All, We'll see how long this post lasts, but I came across something rather disturbing today after installing our new SSL certificate into the server. FF and Calomel suggest there is mixed content on the login page. In FF, the various links within a site are more readily available. Within the list of HTTPS connections that are hosted on the ManageEngine server I'm running, I found this entry: http://www.adventnet.com/images/35-prodad.gif?ry=c&pi=35 This GIF is a 1px by 1px white file. I'd
all software installed on a site Report
Hi there, im looking for a report that shows all software installed in a particular site. is this something we can do? looks odd that you cant select site as a filter when creating a report. many thanks Russ
change default asset information "Not Assigned"
Hi there, Currently running SDP 8.2.0 Build 8217 (not planning to upgrade to 9 until they fix the indexing in the solution search) is there a way to change the default "Not Assigned" entry on assets? when I'm generating a report, I don't want to see/print "Not Assigned" on hundreds of cells. Thank you for anyone's advice!
Work log report by technicians for Requests, Problems, CR and Projects
Hi, we are a small company and in my team we all work on everything, depending on what's happening: Requests, Problems, CR and Projects.Work logs are mandatory. I would like to have a report to pull up all work logs by technician in a certain date range. I need metrics about time spent in different areas. Timespent Report by technician is perfect in structure, but unfortunately it shows only work logs about requests. We are running ServiceDesk Plus 9.0 Enterprise edition. Can you please help me?
Point in time capture of open ticket count
Is there a way to create a report that shows the number of open tickets on the first day of each month? I am trying to show status reports for my team's ability to get the amount of outstanding tickets down, but am unable to figure out how to query a specific point in time. We have MSSQL for the backend. Thanks. Dave
Multilanguage notifications in SD
Hello, Our company has offices in many countries, and if want to run single SD-server for the whole company, we need to send e-mail notifications in different languages. Is it possible? If not, how can you propose to workaround this? Thanks in advance.
custom query report
Hi, I need to run a report to find out who created all active technicians on our Service Desk Plus We use version 8.2.0 Build 8216. Regards Mario
SD+ iPad Application - Assiging Technitians to unassgined tickets
Hello, Finally after the SD+ iPad application update on 4/2/14 we were able to sign into the SD+ iPAd application because it now supports HTTPS. I was browsing the application and a ticket had come in. I selected the ticket and went to assign it to a technician and received the following error: Error No detail is available for Technician groups in site:(My Site) Any ideas on why this is happening? Service Desk + v9 Build 9003 Windows Server 2008 R2 SD+ iPad App v2.1
ServiceDesk v.9 whit SQL Server 2012 - 64bit
Hi, I'd like know if it's possible to install ServiceDesk v.9 with SQL Server 2012 - 64bit. Thanks, Ryo
Email Fetching Problem - RE, FW, CC
We would like to start using email fetching to create new requests when emails come into our helpdesk mailbox. We would like new requests to be created only from users within all "3" of our domains (Ex. myname@domain1.org, myname@domain2,org, and myname@domain3.org). We would like no emails from outside of our domain. The problem is new requests are being created from email replies, forwarded emails, and CC emails. How can we fix this? Also how can we stop emails from being created by certain staff
Software Licenses - Associate to Region?
I believe the recent changes to managing software licenses is improved with SP 9.0. However we have a situation that I need help with. If this is not currently possible, I am requesting this as a feature in the future. For the past few years, we have been running 2 separate Service Desk Plus systems. This is because we had 2 separate divisions that operated independently. Each division purchased and maintained their own assets. However recently our IT staff has integrated but the divisions (and
disable editing request
I dont want that technician can edit assigned requests . can u advise how?
CleanUp ServiceDesk\Patch folder
HI Can we CleanUp \ServiceDesk\Patch\ folder? We don't need possiblility to Roll-back. Thanks! Dmitry M.
sdp 9 - win 2012 R2 / sql server 2012 / Event id 7024
Hello All; I have just installed SDP 9 to avaluate on a Windows Server 2012 R2 and configured an existing remote SQL Server 2012 for database. There is no db access problem. ... but the problem is that manageengineservicedeskplus service stops and Event id 7024 is displayed. It says; The ManageEngine ServiceDesk Plus service terminated with the following service-specific error: Incorrect function. I don't think that I did something wrong. All regional settings of my windows Server is set as "English/US".
Internal/External Facing Portal
Hi, after using Adventnet Servicedesk plus internally for a while now, we want to know if it is possible to make it customer facing. This means that we effectively want to provide a portal to external customers to view their own calls (as a pose to our internal customers). Using the standard user interface is not appropriate as it would display our internal knowledge base and announcements to external people, therefore is there any way to create a second customized portal, or alternatively is
Self Service Portal Enhancements
We are working on enhancing the ServiceDesk Plus Self Service Portal. Some of our customers are finding Service Catalog functionality less user friendly. Hence we have developed new GUI. We have modified the GUI for home page and incident and service templates listview. Please give your input/comments on the feature design. If the images are not clear, please refer to the images in the attachment Home Page Specifications: We have two options for the Home Page. Option A1: The Service Request and
How can I pull the comments out that I put in when I changed the status of a laptop to disposed?
I have disposed a number of laptops and changes their status to disposed. When I did this I put in comments of who disposed of it and who verified it. I have created a reports of all disposed of assets put can find out how to include the comment field in the report
Ticket Closure Codes - Requester Reply Enhancement
Currently SD+ offers the below options for : ReOpen the request always. Reopen the same request within 12345678910 days from closed time. Else, create as a new request. Append the reply as conversation to the request and notify technician. Create as a new request. What we would like is the option to enable so if a technician closes a ticket, and a requester responds, that it will append the reply as a conversation if the requester replies within 1 day of the ticket closure. If the requester sends
Asset Name without workgroup
Is it possible for the asset name to not show the workgroup name? We do not use AD and our assets show up as Name.Workgroup. In order to connect remotely we have to remove the workgrop from the name.
Widget title field is trimmed
Good day! We have a problem in Firefox v. 24.0-28.0: widget title field is trimmed. All apps are switched off. In IE all is OK. SD v. 9003
Various enhancements to Service Request fields
Hi peeps, We're looking to start using the Service Catalog, for some specific request types, so that we can use the "Resource" system to provide much richer forms and gather a lot more information. However, it currently seems to have some limitations and so I have some suggestions for improvements. Allow resource fields to be set as mandatory (Actually already requested here. SDF-38568 & SDF-39701) Add date and numeric fields types (as you can with Additional Fields) Add lookup fields that can pull
history tab - sort problem
When made some changes in request, all changes saved in history tab and sort by date\time order. That's ok. But the problem is, when you change to much settings it sort it random. ex: My changes in order: 1. urgency 2. consequence 3. category 4. sub category 5. item 6. technician but in history it will show (some times it in right order) 1. urgency 2. consequence 3. category 4. sub category 5. item 6. technician but some times it show in random order sub category Подкатегория изменено с ---- на Права
Enhancements in ServiceDesk Plus
Dear Team, Hello Everyone. I have been using SDP for several years now. I get a feeling that SDP has all the features but they are incomplete somewhere or the other. Below are the few features which I think would make certain modules complete. 1)SLA:- While sending escalation email there should be an option to choose the color of the email for example response violation should be in orange and resolution should be in red. Also there should be an option to re-assign the escalated ticket. 2)Requests
ServiceDesk Plus 9004 Released
Dear Users, SDP 9004 has been released and can be downloaded from the URL below, http://www.manageengine.com/products/service-desk/service-packs.html New Features in 9004 SDF-55860 : Enhancements to the New Service Request page->select approvers field in technician login. Option to type,search and select the service request approvers from the 'selet approvers' field. Placeholders like $REPORTING_TO$, $DEPT_HEAD$ along with the approvers will be displayed with username, emailid, department so that
Bug - Purchase Module - Attachments
Issue with uploading multiple attachments or saving a PO with multiple attachments when creating a Purchase. Adding a single attachment and saving a PO causes no problems. Adding a second attachment while creating the PO causes the following: Upload box does not go away after adding second attachment. Second attachment does not show in the attached document list Unable to save the Purchase Order when it contains more than 1 attachment. (Must remove additional items and then save to prevent loss
elapsed time
hello; please advise about the meaning about elapsed time, and it formula i will appreciate if u give me an example.
Custom Views not Displaying all Custom Field Items
We are using SDP 9 and MS SQL. We're having an issue with custom views where we have defined an additional custom incident field and want to define a custom view that sorts based on that field. Below is how we have the "SubProduct/Service" field setup in the additional incidents field we have 4 items we've defined: When we try to create a custom view based on the "SubProduct/Service" we do not see all the items or values defined: When defining a custom view, the SubProduct/Service field should let
ServiceDesk Plus Site Settings
Hi, I want to about ServiceDesk Plus Site deleting. When I try to delete a site there is that kind of warn issue: "That site is using by modules can't delete" What I miss? Thank you
Problems with Windows and Network Scan
I spoke to someone over the phone regarding this and after reattempting the Windows Scan, I e-mailed a copy of the support log to support@manageengine.com (as requested). I have yet to hear back so using this venue. We are having a problem with performing Windows and Network Scans. The automatic scanning is not pulling in information so I have been trying to do a manual scan to pull in inventory. The scan will start. Initially it will show the total number of assets to scan and then act like
ServiceDesk 9003 Time Spent
I Install the 9003 version and the requirement to close the elapsed time is at 00:00, why? Please, help me
Closed Notification - Technician
Is there an option to disable notifying the technician when a ticket/request that they are assigned is closed? Our technicians are often resolving their tickets, therefore there is no value in them being notified of the closure. I've searched the forums and all I found were requests from years ago asking for a custom notification to be added; which is irrelevant to my request.
QUERY: How are people doing on version 9.0x?
Obviously, we see issues listed here, but I am curious how people are doing with the new version. We are still back at 8.2.0 Build 8208 and waiting for things to settle down before we make the leap. Any comments? Is it worth the change? -Les
Upgrading with a replication setup
Hello, We are using a MS SQL database and we have set up transaction based replication so that we can run our reporting tools on a dedicated reporting database without affecting the production database. This works very well, except when upgrading SDP. Indeed we are forced to drop the replication before upgrading otherwise we end up with errors like “unable to drop table xyz because it is used for replication”. After the upgrade we need to set up the replication from scratch. Is there no way to avoid
IIS & SDP
Hi, I just installed SDP 9004 on server in our envrionement for testing purpose since our prod SDP is still 8125 I believe. Anyway, I installed it and it works fine with our DB imported and everything. My problem is my website can't be accessed from our network, it only work locally on my server. Now if go on my prod server is look in ISS I see the default website pointing to an index.html which is SDP home page but on my testing instance I can't locate that index.html page or the folder "sites"
Changing an Asset
When the SD+ scans, it has classified some devices incorrectly (Workstation as a switch for example) IS there a way to change the asset?
How to easily validate wich database is configured in SD+ ?
Hi, I like to validate which database is configured in SD+; Is there a way to determine which DB it is: - MySQL - PostgreSQL - SQL Server and with wich parameters - db's IP - username - DB name Cheers
Is there a way to show only selected categories for some technicians?
I was wondering if there is a way to assign categories to some technician groups in ServiceDesk Plus or a way to allow some technicians to see selected categories when creating tickets. Kind like the option in MSP to show certain categories per account.
how to send external emails
Please can you tell me how to send external emails So far we can only send them internally within the company many thanks Leanne
Problem with HTML formatting from emailed requests
Some requests that are sent to the ServiceDesk cause the whole serviceDesk page to appear in different colours. Usually this manifests itself in the font colours or background colours changing for the whole screen when I click on certain requests (only those sent by email, not those created using the webform). In addition, since a recent upgrade to 5008 I have noticed that some spaces between words go missing both in the original request and in our reply to the request. This happens quite consistently
How to know people connected to SD+
Hi, Is there a way to know who is connected to SD+ at a moment ? We like to check if people are currently connected to the system and to know who is connected. Cheers
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