ServicDesk Plus - software license view
Hi there, SDP version: 9.0 Build 9027 when viewing the software license, it has a very narrow window view. It has it's own "viewing box" and I can't really make it bigger/smaller regardless of resizing the web browser. Is there a way to "fix" this? Thank you for you advice.
Service Desk administrator password reset
I changed our server time and since then I unable to login to service desk plus it says username / password is incorrect I tried to follow some blogs which reset the password from database but I get the following error Please check........ C:\ManageEngine\ServiceDesk\pgsql\bin>psql.exe -U postgres -p 65432 -d serviced sk psql: could not connect to server: Connection refused (0x0000274D/10061) Is the server running on host "localhost" (::1) and accepting TCP/IP connections on port
backUpData.bat fails with java.io errors
Hi guys, Before upgrading to the latest SP (from 9004 to 9003) the upgrade notes here indicate that I need to run the backUpData.bat after stopping the ManageEngine service. However when I try to run this backup it gives me the following error messages, I'm not comfortable upgrading until I've completed this back so that I caan roll back if necessary: Thanks!
Logout on each selection
I have a new install of ServiceDesk on a new server. I have windows authentication set up and working. When I am on the server and connect to ServiceDesk it works great. When I connect to ServiceDesk from my computer, I get the login screen and am able to login. When I click any link, tab or button on the page, it goes back to the login screen. From here I can login again and it takes me to the new screen that wanted to access. When I click on any button to take me to another screen I am logged out
Variable to pass to Teamviewer
This has been asked several times but isn't being addressed: In order to use TeamViewer as a remote control software, you must pass the variable "ID" which is the teamviewer generated id number for the client machine. This isn't the client name. SDP will pass 4 other variables to a remote software command line, but not a user defined variable that would allow us to store the Teamviewer ID with the asset and then pass it to the command line. This should be a very easy thing to fix in development.
Paste a picture into request body from clipboard
Hi in SDP 9000 i cant insert a picture from clipboard in IE10. With Firefox it works. is their a way to do it also in IE10?
Administrator login
After updating to 9033, i'm unable to login as local administrator. All AD account work good, but i have the only one acoount with SDAdmin role - 'administrator'. I did everything from help topic and change Administrator password to "admin", but still cant login. Also i checked " Enable_LocalAuthentication_Login" , it's true. Help please
HTTP Status 500
Good day. We have been using the Full Trial Enterprise Version of Service Desk Plus. It has been great so far. Yesterday was the last day of the Full Trial Enterprise Version so I assumed the application would just switch to the Standard Version that is free. Today we login to the application are it throws the error below. We do have domain authentication turned on but not pass through authentication. Is there something that we need to do to get the Standard Version working? type Exception report
List specified tickets by querystring
Is it possible to list specified tickets using a querystring something like: www.domain.com?tickets[]=10051&tickets[]=9058&tickets[]=4683
Request Template notify certain email
I can't find it anywhere, is it possible to: I create a request by an template, but then an email has to send to 2 email addresses. how can i do this???
Removing Scheduled Start and End time from a task
I have several tasks linked to an incident, and have inadvertently added a Scheduled Start and End time to one of the tasks. We are just starting out with ServiceDesk so do not wish to use the scheduled times at the moment. Can these Scheduled Start and End times be removed from the task? Thanks, Steve
Summary Report
Hi Im trying to create a report that is the same as the request summary dashboard so we can send it to the relevant people. Is there a way of getting the dashboard report as a standard report? we are using postgresql thanks Adam
HTTP Status 500
Good day. We have been using the Full Trial Enterprise Version of Service Desk Plus. It has been great so far. Yesterday was the last day of the Full Trial Enterprise Version so I assumed the application would just switch to the Standard Version that is free. Today we login to the application are it throws the error below. We do have domain authentication turned on but not pass through authentication. Is there something that we need to do to get the Standard Version working? type Exception report
One of my sites cannot use ServiceDesk Plus
Internet Explorer shows Internal Error: Missing Template ERR_CONNECT_FAIL when you go to the URL. No login screen, nothing. Just the error. Any ideas? My other sites are working fine and can login to the portal. Thanks, Matt
Install wildcard SSL on SDP
Hi Forum, We wan to install a wildcard SSL e.g *.contoso.com on SDP. I reviewed the installation guidelines on the following link; http://www.manageengine.com/products/service-desk/help/adminguide/introduction/install-ssl.html However they divide it in 4 steps mainly : Step 1: Create a Keystore file Step 2: Create .CSR (Certificate Signing Request) file Step 3: Install your SSL Certificate Step 4: Configuring the Server I already have the *.contoso.cer file. I cannot do another request for the same
Possible to remove license from ServiceDesk Plus?
Greetings. We have recently started using ServiceDesk Plus with a free license. We realized that, baring major changes within our organization, we will never need more then 5 technicians. Prior to installing the license we had a license free version that supported 5 technicians and would not have to be renewed every year. Since we will not need more then 5 technicians and would like to avoid the annual renewal process, is it possible to remove our free license and go back to the unlicensed free
Asset ID to notification Email
Evening, Is there any way to add assetName to forwarding notification email? Tried different variables ( $assetName ) but it doesn't work. Any advice will be appreciated. Thanks
How do you enable encrypted SQL Connections for ServiceDesk Plus?
We have recently enabled SSL encryption for connections on our SQL Cluster. However, in doing so it has broken our connections for ServiceDesk Plus. Is there any way to set ServiceDesk Plus to enable encrypted connections on it as well?
Analytics for Request-Problem-Solution
I've been trying to locate or figure out how can we associate a solution with to a Request/Incident and Problems. We usually create a problem if an issue or similar incident keeps on poping out. The problem tab is a great place to manage and handle a known/possible problem. I like that within the problem id we can associate an incident. This helps us build a case that there is really a problem somewhere. Within Problems tab, theres a Solution section where you put your Workaround and Solution. It'll
Approve Issues
I have some issues to ask about approve; 1. Approved request can be changed by users. It's not right cause a user can change the numbers or content after the approve. Is there anything to deny that? 2. It's a rare issue but we saw that 2 or 3 times. Sometimes Approver does not seem on Approvals tab as you can see on the first image. You have to remove and reassign to approver then. 3. For example, 3 person shown in stage. 1 person approved the request. other 2 person still shows the request in my
Business Rule for updating category
I want to create a business rule for following, Condition: If the Technician Assigned is Mr.X, then the Category should be A and Subcategory should be B. Is it possible by business rule or any other method ?
Using SLA for internal goals
1. We are aware SLA's are for customers. In our case, we want to use the SLA for ourselves. The issue is that we are unsure how to best accomplish this given how we have set up service desk plus. Suggestions are appreciated. First, ticket comes in and is created by support desk. (there is no SLA here) All tickets by default are created with medium priorities. then SD may work the ticket for a day or so, then assign over to another team for them to do their part. However, that team, has a two day
E-Mailing out of Projects Tab
Hello, Does anyone know how to integrate the email function under the "projects" tab? It would be nice to emails and track emails to other members that are currently apart of that project. Just wondering if anyone uses it now or knows how to hook it up. Thanks!
I cannot edit the Priority and SLA in Request Details.
I cannot edit the Priority and SLA in Request Details. I've tried change the Priority and SLA in the request details but it is grayed out. Please help me.
Not working receive mail
When i press the button to save the settings in the incoming e-mail, an error occurs: Not found certification path to the requested object. Please configure the application to the trusted / self-signed certificate How i can fix this?
Solutions
Hi, How can found in a solutions the ticket number and the description of the ticket that make a reference. Regards!!
additional field
how to use the API , you can specify an additional field ? how to set attribute?
Solutions suggestion feature enhancement?
May I please request an enhancement for this new feature - solutions suggestion? Basically what I am after is to include an "X" (cross button) in the suggestion so the user can simply dismiss the suggestion? Regards Mario
Location where SD Plus templates are stored
We need to customize some of the headings in our custom forms. Specifically we need to enter the headings in Canadian bilingual format English/French. 1 - Does anyone know where the templates created in the service catalog are stored? 2 - Does anyone know where the incident templates are stored? Michel D
Remove a scheduled report created by a deleted technician
Hello One of our old technicians created a scheduled report to go to herself. I've now got her email against me, and I'm getting this report, which I don't need. I want to remove the schedule, but I cannot see it under Scheduled Reports. The technician would have either been deleted or moved back as a requester - I can't remember which. Thanks
Disable Forward Link
Many of my users are using the Forward link that appears underneath each message instead of the Reply link that appears above each message. I have explained to them but some continue to use it...breaking the email chain because they fail to add the ServiceDesk email address to the recipients list. It would make my life simpler if the Forward link did not exist. Is there a way to disable or remove the Forward link that appears below each message?
service Categorie problem
I have problem in service Categories list, that when I add service it’s not appears, and when I try to add again it’s told me that the service already exist ,and it’s not appears in the list ,and in some user it’s appears, so how I can solve this problem.
Error In MSSQL Configuring in servicedesk Plus
I am getting error in configuring the SQL Server tried in many ways I changed in the bib folder changeDBServer file also but still I am getting the same error
Servlet API Dropdown Menu Class?
Hi All, I am trying to create a dropdown menu within the servlet api form, just wondering if this is possible and if so how could I achieve this? I'd like users to be able to choose a category
Fetching email
Hi All, I setup mail fetching and it seemed to be working. It connected to our server with no errors and I was getting old emails that were supposedly tied to that email address. Now it is not grabbing any emails from this email box. I sent a few test emails to it and it is not grabbing anything. The log says there are 0 msg to receive.
What is the date format in API
Hi, I have a custom field of type Date/Time (Admin > Helpdesk Customizer > Incident - Additional Fields and select Date/Time tab). Now I want to set value for this field via API. I found that "31 MAY 2015, 20:52:26" worked. But, is there any other format available for date fields in REST and Servlet API? Thank you! Have a nice day (night)!
Ticket send by email visible on requestor webpage
Hello community , I would like to correlate email send from requester mail box with my requester account to make mail ticket visible on user webpage. My requests have their email in database (I’ve import them from active directory)already so I would like to make them match with emails delivered from my helpdesk account. thx for you're time and help,
Bug in Recent Items module
I'm using SDP Enterprise 9031. On the Recent Items module, the title gets chopped off which is understandable. However, when you hover over the title, the little popup that appears displays the same chopped off text. I assumed if I hovered over the link, I would see the full title--not just the chopped off portion. Is this a bug?
MIME type
We are customizing the "SelfServiceHelp.html" page and we have an excel file (.xlsx) that we are trying to include. Firefox and Chrome work OK but IE tries to download the document as a ZIP file. According to this blog, they are suggesting that I add a MIME type for .XLSX files so IE will download it and not create the zip file. Can I add a MIME type for .XLSX document to ManageEngine like this document suggests? If so, how? http://www.abeautifulsite.net/blog/2010/03/office-2007-files-downloading-as-zip-in-internet-explorer/
Install SSL wildcard certificate on SDP
Hi Forum, I Have the following issue, We recently installed a wild card certificate on another server mainly the mail server. Now we want to do the same for the SDP. However based on the tutorial it list 4 steps: http://www.manageengine.com/products/service-desk/help/adminguide/introduction/install-ssl.html Step 1: Create a Keystore file Step 2: Create .CSR (Certificate Signing Request) file Step 3: Install your SSL Certificate Step 4: Configuring the Server The problem is we already have the certificate
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