Merge Request via REST API
Is it possible to merge requests via the REST API? I can't seem to find it in the API documentation.
Access to SDP via VPN stopped working
Is anyone having issues connecting to SDP via VPN please? ours has worked fine but after having to reboot the server, i now cant get access via VPN - i have RDP'd onto the server via VPN and can access it that way, but not from my own remote connection. i upgraded my version to the latest one last friday (1st April) and it had been working ok, but we had to reboot the server out of hours and since the reboot i can no longer access SDP through VPN.
Where is Time Elapsed Analysis
Hi All! After upgrade to 9207 Time Elapsed Analysis was removed from tab :( Why? Where is time info per each request ???
View all reports
How can I view all reports, including those created by other users? With SD administrator rights, I see only the records, that I have created myself. The problem is that someone had created a report for an employee who is now discharged and continuously receive notification that the message can not be delivered. is it possible to view all existing reports through SQL query, with a note which employee created it?
SDP 9.2 build 9203 asset agent issues
Our SDP is installed on a debian Linux install. We have recently started upgrading the agent version on the assets from a combination of either 1.17 or 1.19 to version 1.22. To perform the upgrade on the systems, I went into assets and workstations, workstations with older agent versions. and would select machines and then go to actions and then upgrade. some of my systems would install the upgraded agent correctly, others I had to connect to the system' registry and add the information for the
Survey Page Is Not Following the Site Theme
Hi, Our survey page does not follow the site theme. It seems to stretch out our logo and doesn't change to the theme of the rest of the ServiceDesk site. It stays the default blue color. Do you have any fixes for this? Thank you, Steve
Buisness Rule not work.
Hello. I need help. I created business first business rule. 1. I added a one category - Bank Software. In this category I created a sub-category - Payments, Cards. My business rule. If a sub-category corresponds to the value: Payments, then the application must be transferred to the group Payments. After creating the application, the filter exhibiting group payments and the application is not there. It can be seen only in the filter all applications. Why not work?
Duplicate Technicians
Having an issue with service desk plus. I see the same technician twice in the dropdowns, but they only exist once in the user/technicians configuration. Any ideas?
Quick-Search for users open requests
I'm wondering if there is a way to build a menu feature around this or if there's another way to do this: From what I understand, if I want to find a user's open ticket, but she isn't necessarily in my filtered view or my group, the process is: 1) Change the filter from my filter to All Open Requests. 2) Scroll to the right to find the magnifying glass [Feature Request: Put the magnifying glass on the first entry instead of the last] 3) Scroll back to the left to find the requester field. 4) Search
Congratulations!!
We upgraded to Build 9207 on the weekend. One of the first thing I noticed when I opened a ticket is the look of the fields below the Description field, specifically the layout. This is a great improvement making it much easier to read the information located in that area. I'm attaching a screen shot. I like this layout. JMichelD
Closure Code - An Error has Occurred
When a technician changes a request to closed and the closure code pop-up appears if they do not fill anything in we get presented with the attached error. There should be a quick way of editing the closure codes (or I cannot find it) other than changing the request status back to open and then closed again. Trying the above still closes the job but the error appears anyway.
Updating to 9207 from 9003
We are running on version 9.0 Build 9003 and the newest is 9.0 build 9207. Will I need to apply all the previous builds before I can apply 9207?
Set Default Font
Hi There, I'm wondering if there is a way to set the overall default font in SD+, for all email correspondence? I have tried the suggestions in the following thread; https://forums.manageengine.com/topic/change-default-mail-font#49000007809269 I have tried changing the font in all the reply/forward notification templates we use under Admin-->Notification rules-- However when I press save and test the email, the font is reverting to Arial or Times New roman. We would like to set it to Veranda
Active Directory Pass-Through Authentication
Hi All. I am trying to get pass-through authentication to work. Been unable to do so. I can connect to the AD and import the users. What I can not do is as follows. Pass Through does not work. I can not log into Service Desk with AD user, even though it is imported. I have read a bunch of info about this but I am no closer. Any tips and tricks which might help are appreciated. Please Advice. Kind Regards, Olvir S. Sveinsson olvir.sveinsson@hof.is
how can i get license for manageengine
please room i need to know how to get license quote for manageengine tools
Hide Admin user from technician selection list
Think I read you can't remove the Admin account but how can I hide this user from the technician selection list when users submit a request? This account isn't checked and a request could lay unattended. Thanks
After Upgrading from 9.2 9200 to 9.2 2907 - Clock is not showing in the incident ?
After Upgrading from 9.2 9200 to 9.2 2907 - Clock is not showing in the incident ? Any once can help me or is there any way that I can get the report where I can get the time spent for each status of the incidents. Regards Sanjeevan
Resolved requests being marked as Opened when a reply is received
is there a way to stop a call status being changed from resolved to open when a reply is received after the status was changed to resolve please? i have it set not to reopn calls and to append with requesters reply, this works fine if the case status is actually closed, but if we select resolved, in this instance we do this when the issue has been resolved but we need the requester to test and confirm, the request then replies to confirm and the case then gets automatically set to open, and the
Depending Resource to Item
Hi Dears is there any way to dependent an Item to the resources? when i change the item i want resources change dependent to that item. is that possible? Thanx
how to scanning cisco ip phone (303)
how to scanning cisco ip phone (303) ?
Alternate Login Page?
Hi, We use (Micro Focus) Access Manager to front end/SSO many of our services, and I'm trying to do the same with ServiceDeskPlus. We can pass a 'FormFill' to a URL and the form will be submitted silently, prepopulated with username, password, Domain etc. There is a lot of Javascript that seems to be stopping an auto-submission of the username/password/domain that I am trying to pass through. Rather than mess with this, is there a simple HTML example of a login form that will successfully login
not able to add worklog in some browsers
Hi, I have installed Manage engine serivice deskplus 8.0. I am not able to add worklog when I am using Google Chrome, IE or Firefox. I got an error message like this in Chrome, "exception occured when executing post invoke script parent.localMCNavigator('RequestView',250) MSG : Object [object DOMWindow] has no method 'createMCSearchRow' I am also not able add resolution and view history. Anybody is aware of this issue? Thanks.
Note Template
Hi, Add please note template in the new patch. This is a very useful function. Thank you!
Slow in Internet Explorer, Fast in Google Chrome.
We have the latest version of SerivceDesk and have turned on Pass Through Authentication. Going to the service portal homepage in Internet Explorer 11 you are presented with a blank white page for 15 - 20 seconds before the home page loads. In Google Chrome the same page loads instantly (under a second). Same with other pages, for example the Dashboard. Internet Explorer takes 15 - 20 seconds to load all the boxes on the page (Task summary, SLA Violation By Priority etc etc). But In Google Chrome
Servicedesk-plus1.log getting maximum size very quickly
Hi all, /var/log/servicedesk-plus.log getting maximum size very quikly, please tell me why this is happening. Regards Gireesh
SDP / JIRA Integration Issues
I have recently tried to integrate JIRA with ServiceDesk Plus. I have done as much as I can but have hit a wall in trying to get the most out of the libraries provided for integration with JIRA. I have copied in the JAR file, HTML needed files as well as created the menu item to initiate the process. The Project list auto populates along with the issue selection and all the inputs for the combination. What is heavily lacking in the documentation is how to configure the XML file for use with the HTML
Active Direcory and fields
Hi, is it possible set the impact depending on a users OU in AD? Thanks
How to activate user feed back after resolving the ticket
How to activate user feed back after resolving the ticket.
Additional Notification Rule for Request Closure Details Comments
Hello Our Requesters can Close a resolved Request with the Close Request Link and leave a message. It would be very useful if there was an additional Notification Rule for the technicians to send an email with the comments of the requester. e.g. the company director leaves a message and nobody is going to read it, because the technician is not going to check the resolved requests. (see picture in attached PDF) Regards, Markus
Feature Requests after going live...
We recently went live with ServiceDesk last month and thought I would compile a number of issues that have come up that have come to me as requests from technicians using it or are obstacles I have faced --some of these might already be on your product roadmap. Business Rules - Trigger rules based on operational hours Trigger rules based on ticket status Make available the shared fields under Service Catalog Business Rules that are under Incident Business Rules Change- Make the Change Calendar
child task doesn't start
After update SDP. Now present version 9.2 build 9204 question: After the request opened, starts the pearent task. After we closed parent task, the child task doesn't start. If will press "trigger" child task, error will be shown "Cannot trigger tasks which has parent. [410]" 410 -id children, not id Parent
User Notification Emails
After several years of using ServiceDeskPlus we've decided to turn on user notification emails. We wanted a user to get an email whenever a request is updated or closed. Closed is fine (we actually send out a survey as well), but we're struggling to see what counts as an update. Closing the call seems to count, but adding a note or work log doesn't seem to trigger it and we're trying to make it as easy for the user as possible without requiring them to login to see updates.
update Assets from csvfile
Hi Is it possible to update assets data from csv file ? I would like to updates Acquisition Date and Warranty Expiry Date based on Service Tag.
Remove Waiting Approval from Self-Service
Hi! Does the ManageEngine has a way to remove the "Waiting Approval" from the Self-Service Portal? (Requester Home Page) I Don't use this feature and I want to keep just the Pending requests. Is there a way to do this? Thanks!
API. Powershell. Techician not put in new request.
Hello. I use the API to create requests. To create a request using Powershell: <Operation> <Details> <subject>" + $subject + "</subject> <requester>Робот</requester> <description>" + $description + "</description> <site>Широтная (shi)</site> <technician>Пятов Владимир Александрович</technician> <level>Инцидент</level> <category>КИС</category> <subcategory>1С 7</subcategory> <item>Ошибка репликации - РИБ</item>
How to give permissions to users in a site to view assigned tech and priority columns?
Our IT Department is new to ManageEngine and we are still learning all the features. One thing we would like to do is to give permissions to ALL of our users to see their assigned technician and priority. Right now we have configured all users to see all requests within our site but I have not seen a way to configure where they can see their tech and priority as stated above. Right now, those columns says "Not authorized". Is it even possible to to give those kid of "permissions" or "views". Thanks
Technician Groups
How does one create more groups for the technicians. Out of the box there are 3 available groups for technicians: Hardware problems, Network and Printer problems. I can't figure it out. Thanks in advance
Update 9207, is it safe?
The subject says it all... -Ross
WorkLog Tab
Good Afternoon! I have just recently upgraded our version of ServiceDesk Plus from 8.1 to the newest 9.1 Build 9114. Is it possible to have the WorkLog Tab placed back where the Tasks log is or to add it to the end of the list? Thank You! WIlliam
technical problem
How i create the users from active directory
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