Finder user phone number from asset
What is the shortest path/method to find a user's phone number when looking at the asset is SDP?
Multiple requests at once using servlet API
Hi, I would like to know how I can create multiple requests simultaneously using servlet API (http://machine_name:Port_Number/servlets/RequestServlet). Please guide me to a post if this is already posted on the forum. Thanks
Purchase order - Valid exchange rate?
Hi All I'm trying to add a purchase order but when I try to save it I get a message saying 'Please enter a valid exchange rate'. Can someone please tell me where the exchange rate is set? The daft thing is that this is pretty much exactly the same as a PO I created yesterday which didn't ask me for an exchange rate. Same product, same supplier, different delivery address. Supplier address, delivery address, and billing address are all set as in UK. Any ideas anyone please? Many thanks, Paul
Notifications
When an Incident is created we have the option to decide who in a group gets notified. I do see that this is the same when a Task is assigned to the group. Is that correct? I have to uncheck notify group when Task assigned to group since not all Technicians be working off of task. If this is not an option can it be added in future releases?
How to link similar help desk requests and resolve those at one go?
Here's a short video explaining how you can link similar help desk requests and resolve them all together. This feature reduces the time spent on redundant requests thus increasing the productivity of the technician. Here are more such short videos to help you get the most out of ServiceDesk Plus. Brief explanation of the video: Step 1: The similar requests are selected Step 2: "Link requests" is selected from the "Actions" drop-down menu. Suitable comments are entered and the requests are linked.
Depending on Field and Forms Rules in ServiceDesk Plus?
The 'Field & Form Rules' is a great new feature for Request templates in ManageEngine ServiceDesk Plus. The feature allows for the creation of dynamic forms that change in response to selection of field values and content. Whilst there are standard actions that can be defined for a Field and Form Rule, such as Enable / Show / Hide / Mandate fields, there is also an 'Action' option to 'Execute Script' which allows for even further customisation. Now Zoho have a couple of sample scripts, one of which
Are you API about ServiceDesk Plus - Part 1?
The REST API in ServiceDesk Plus is a very powerful integration tool. However, the information available about how to use the API interface can be a little confusing for non programmers. Hopefully the following will help the uninitiated amongst us. Some terminology first ... REST stands for Representational State Transfer. (It is sometimes spelled "ReST".) It relies on a stateless, client-server, cacheable communications protocol and, importantly for us, in virtually all cases uses the HTTP protocol.
Are you API about ServiceDesk Plus - Part 2?
Hopefully in Part 1 you've had a chance to review what kind of operations are available through using the API. The next challenge is to actually make the API work in practise. First off to use the API interface you have to configure an API key against a technician account. This could be a suitable existing technician account or you could create a new technician account specifically for use with the API interface. Either way you will have to ensure the technician account has sufficient rights for
Are you API about ServiceDesk Plus - Part 3?
Continued from Part1 - https://forums.manageengine.com/topic/are-you-api-about-servicedesk-plus-part-1 Part2 - https://forums.manageengine.com/topic/are-you-api-about-servicedesk-plus-part-2 It's potentially possible to write your own workflow for ServiceDesk Plus using external scripts to interact with the ServiceDesk Plus API. There are various scripting languages we could use but, for simplicity, I'm going to use Microsoft PowerShell. PowerShell is widely recognised and should be readily available
Closing Tickets
Is there a way for Technicians to only be able to close tickets that are assigned to them? Even for Technicians who have Admin rights to Requests module for closing tickets?
software registering
Hello, One of our Assets managers for IT sent me the following; I’m trying to figure out what is the best way to register a software that allows multiple installations but only one user at a time in the asset management module of Service Desk Plus. This happens, for example, with most of our Autocad licenses. Apparently this option is not available, since Service Desk Plus can’t control that kind of usage. Anyway, I’d like to hear from them what they suggest. is this possible?
Limitation of Number of technicians
I want to ask about limitation of number of technicians on manage engine sdp build 9211 as i know there is no limitation
Untrusted Server Certificate Chain Site not showing in IE but is displaying fine in Chrome and Firefox
I have renewed by local server certificate so that it is now signed with signature hash sha256 rather than sha-1 as it is depreciated. I can access the site via Chrome and Firefox but not IE, all I get in IE is page cannot be displayed for some reason and Untrusted Server Certificate Chain among other ssl information in the startout file attached, can someone assist or point me in the right direction before I have to raise a support call. Many thanks Chris
how to importin data from excel sheet to manageengine servicedesk
hello every body i am trying to upload data in servicedesk from XLS sheet and the importing is completed successfully but the imported requested doesn't appear in requests tap
Configure notification icon
Hello to all, is it possible to set which type of notifications SDP displays on the notification icon (bell)? Thanks in advance
Show Which User Recently Import
Hi Dears Is there any way to show me which users are import currently from the AD? Its good to show the recent added user to SDP to set policy on them and something like this. Thanx
ServiceDesk Plus 9225 Released
Dear Users, SDP 9225 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9225: SD-48827 :The access denied exception caused during the backup of physical files from file attachments, inline images etc., results in schedule/manual backup operation failure. Now, We ignore the files which cannot be included, complete the backup operation and mark the backup status as PARTIAL. The skipped files are added to
Duplicated user
Hello, We just enabled AD Authentication but we also had a few pre-created users. Now here is when our problem kicks in: when a pre-created requester or technician logs it creates a duplicate user? Also if the user were a technician, it cannot login in as a technician when the domain is selected. Are there any easy solution on this 'problem'? Because now its a closed helpdesk system where there are only a few users that can request, but we would like to open it up next year so we are heavily testing
Go Up Or Down Category Subcategory Item
Hi Dears Is there any way to change the priority of the items in the list of category subcategory and item? I think something like report form that user can change the items and send them up or down could be better for some reason. Thanx
stuckedup in application layer started
"Inside Change JRE" =============================================================================== . JBoss Bootstrap Environment . JBOSS_HOME: C:\ManageEngine\ServiceDesk\bin\\.. . JAVA: C:\ManageEngine\ServiceDesk\bin\\..\jre\bin\java . JAVA_OPTS: -Dserver.dir=C:\ManageEngine\ServiceDesk\bin\\.. -Dprogram.name=ru n.bat -Djboss.server.type=com.adventnet.j2ee.deployment.system.AdventNetServerIm pl -Djboss.boot.library.list=log4j-boot.jar,jboss-common.jar,jboss-system.jar,Ad ventNetDeploymentSystem.jar,commons-logging.jar
How to query an Assets Status in a design form
I am trying to create a service catalog for equipment loaning. I would like the user to be able to choose from a list of items and when chosen SD to check status of the item and if it is available to assign the asset to that user, if not to return a message etc Is this possible?
On dashboard add a widget with a Postgre query
Is the anyway to create a php or html page to add as a widget that shows the logged in user assets? and add that o dashboard with widget function. For example: When a requester logging in, and on his/hers dashboard all assets that´s are assigned to him/her shows up.
Query recently disposed assets
Would like a query on Assets disposed in last 30 days including Asset Name Asset tag Ci Type Vendor name Disposed Date Disposed By and 2 UDF fields called "Operational" and "Sanitized" Currently on build 9220 and MSSQL Possible? Thanks as always
Need to add info to all templates
I have been tasked to add a check box to all of the templates we have in our catalog. It seems very time consuming to go to every template and add a check box. Is there a script that can be run that I can add a specific Additional Field to all templates?
ZABBIX API
I'm trying to do API between zabbix and SDP . But i need some help. When I acess the URL: http://<machine_name>:<port_number>/servlets/RequestServlet show me this: "The XML document is not associated with styles . The structure of the document is shown below." (Text bellow is brazilian portuguese) Does Manageengine has some document w/ "step by step" how to do zabbix and SDP API? Thanks
MS SQL Server 2008 Version not being properly detected
It would appear that MS SQL Server versions are no being properly detected. We recently deployed some commercial software to a number of end users. This software also installed MS SQL Server 2008 Express. ServiceDesk is reporting the following: Microsoft SQL Server 2008(23) Microsoft SQL Server 2008 (Express Edition)(2) Microsoft SQL Server 2008 (64-bit)(9) Microsoft SQL Server 2008 (64-bit) [Express Edition](2) The majority of the Express versions are not showing up as Express and its throwing
MS project to upload a .mpp file
Hello Support, Version: 9.2 Build 9224 I tried to use the MS project to upload a .mpp file and it failed as below. May I ask why this failed please? Regards oawe
Knowledge base / Solutions
Hello, I want to know if the SDP has some kind of a knowledge base that the users (requesters) can search in so we can add or link it in the solutions tab ?
hide group from the list
hi, I need to hide some groups ,because no longer used and some technicians assign the request to these group and we can't deleted due a lot of request under these group. is there any option to hide the specific group form technicians, only admin can review. Best Regards
Hiding from Requesters
Hi, Is there any way to hide a Category ? We're adding some other background functions but users keep raising tickets and selecting them ! Can we hide or restrict these any way ? A
UI Customization
Hi What are the possible UI customization I can make other than changing the theme from the admin tab?
Additional fields with task dependencies
Hi, Is there any way to change an additional field value based on task closures. I configured the tasks dependencies and i need that every time a parent task is closed, the field value changes.
Mandatory fields for closing request
Hi, after the update to the latest version (from 9207 to 9215) I can't close the requests. I fill in all the mandatory fields, I save all the changes, and then when I try to set the status from 'Open' to 'Close' it comes out the pop-up you can find in the attached file. Can you help me please? Regards, Antonio
How to implement Service Desk Plus on IIS7.
Hello, Please Help me about configuration method on IIS7. I installed Service Desk Plus on Windows Server 2008 R2. and add role for IIS already but I don't know how about configure it. please recommend me for the Manual or anyway to configure it. Thank you.
Assets and last logged on user report
We use Service desk + Version 9.2 and i am wanting a SQL/MYSQL query that shows asset name, model and last logged on user - we are wanting to do an audit of all our assets by username. Hope someone can help please. Ian
REST API + PHP can't pass values with curl
Hi' I'm trying to get all the request with PHP but i'm stuck at this error: Failed No operation name specified in request. Invalid request. My code is: $data = array('OPERATION_NAME' => 'GET_REQUESTS', 'TECHNICIAN_KEY' => 'XXXXXXXX', 'INPUT_DATA' => array( 'from' => 0,'limit' => 5, 'filterby' => 'All_requests') ); $data_string = json_encode($data);
Can not login with Administrator profile
Hy there, i reset the password of the "Administrator" profile succesfully with the following instruction and set a new Password as well. https://www.manageengine.com/products/service-desk/faq-admin-modules.html#AdminUser13 But the Login with the admin user always failed. There is no other Admin with same name in the AD which was imported. Please let me know how i can fix this problem. thx in andvance.
Unable to Merge Tickets
Since upgrading to version 9223 I'm unable to merge tickets. I can tick the boxes, click merge and get the message notifying me that the tickets will be merged to the top ticket, the screen refreshes and nothing happens. I have tried on a number of browsers with a number of different technicians and it won't do it. This is just one of several problems I've faced with this update.
Requests tab - Custom view error
On trying to customize view under requests tab, we face an issue. We try to select all groups & criteria = P1. On doing so, few of the groups gets deselected automatically under the "Group" "is" field while customizing. Appreciate your help!
Adding a Due Date to default Incident Template
Can I add "Due Date" to my default incident template?
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