I would like to run a report on the history of a Ticket
I am trying to gain data on how many ticket flow into my queue from other teams. Can I run a report on the history of a ticket?
Searchable Tasks
Are Tasks in SDP searchable? I have tested and seems as they are not. Chris Trauner Network Analyst
Reports involving "User additional fields"
Additional fields are usually accessible from the report editor, but not "User additional fields". I have created 2 fields pointing at the persons organisational affiliation and need an advanced matrix report showing: created time requests per Year/month grouped by "field1" then by "field2" Is that possible to achieve? /cli
SQL report to export projects on high level
Need to create a custom report that includes ProjectID Project Title Project Owner Project Description Priority Status Start date End date projected end date Milestones (description and status) Project comments
make resolution field mandatory
hi, i need to pop up resolution tab when resolve incident. my Version is : 9.4 Build 9407
i need report according to template
hi i need to make report according to template and show all fields Version: 9.4 Build 9407 postgresql
Approval links
Hi, Please can you let me know if anyone has been able to edit the links for approval, they appear extremely long and not very appealing in approval emails. A great solution would be to have the possibility of embedding the link as approval buttons in the emails, if anyone has been able to achieve this i would love to hear how it is possible. Many thanks Russ
Globally set prompt option for emote control through agent
Hello, I'm not sure if this was asked before and I could not find it in the forum. Is there a way to globally set the remote control prompt option when using the agent to NOT prompt?
Can SLA be changed for tickets in Service Catalog?
We have multiple SLAs but as far as I can tell Service Catalog templates just have a SLA assigned in the Work Flow section. Is there a way to create a rule to change the SLA based on the Priority field being changed?
Set multiple lines of info in the Description field
Hi, I am able to set single line description using the below script in the description field. But I need to set 3 lines of separate descriptions. I would be grateful if you could guide me on this. $CS.setDescription("sample description1"); Best regards Murali
Feature Request: View Created Time in Task view
When viewing tasks, it would be helpful if we could select 'Created Time' as a viewable column:
Requester Share Request
Is there a setup to allow requesters to share their own created requests?
Create Reports using Asset Details
Is it possible to create a report based on Asset Details (sorting or filtering) ?
SD pages not loading
After updating to build 9408 when I trie to connect to SDP i just have back a blank screen whatever browser I use (Explorer, Chrome, Firefox) Can you help please Antonio
Parse Multi Select Field
I am attempting to parse a multi-select (not multi line) field to enter into a table. I cant quite seem to figure it out, though - has anyone gotten this to work at all?
Issue with Scribble Pad saving 9404
We just upgraded to version 9404, and when opening the scribblepad, then closing it, it comes up with an Internal Error popup. The Server logs show a few common things, most of it is like this: [20:16:59:954]|[05-10-2018]|[com.manageengine.sdpod.v3api.message.EntityMessages]|[SEVERE]|[169]: Unknown Error in v3 api| java.lang.NullPointerException Followed by a long string of Java error outputs.
Issue with "Scribble Pad"
Hi, When I close the "Scribble Pad" window, I get an "Internal error" error message. Log file with exception is attached. SD 9.4 build 9407 update: SD running in HTTPS mode
SDP and DC integration issue
Hi. We use SDP build 9402 and DC build 10.0.189 SDP started with http protocol and port 80 (see Capture-TrayIconInfo.xml.PNG attachment), but we set redirect to https protocol and 443 port (see Capture-server.xml.PNG) It's work fine. When user typed http://hostname in browser, it redirected to https://hostname Integration DC with SDP work fine. (see Capture-DC-to-SDP.PNG, where we set SDP hostname, https protocol and port 443). Integration SDP with DC work fine last time with https protocol and port
log for AD import
Where can I find the log for the Ad import? During the import I am notified that 3 accounts failed to be imported - where can I see which ones? /Michael
Default font changed after upgrading to 9404
We were on 9403 previously. Yesterday, we upgraded to 9404. The first thing I noticed is the default font has changed on new tickets, resolutions, etc.--anything with the HTML editor. Previously, I felt the font was Verdana; now it appears to have changed to Serif. Please see attached image.
Project plan for SDP
Hello Can anyone share a plan (project initiation, planning, etc...) of implementing the servicedesk plus system, and I mean from scratch not the technical implementation. What were the phases/ processes/ activities done to start a help desk system inside a corporation. Thank you
Agent upgrade
Hi, After selecting all workstations with older agent versions and clicking Upgrade from Actions window nothing happens - progress windows stays in 0 success/fails state. I have tried to do it from different browsers and with different accounts - same result. Also rebooting machine doesn't help. Thanks in advance for every suggestion.
ServiceDesk Plus 9408 Released
Dear Users, SDP 9408 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9408 SD-71056 : After entering a requester's name in the new request page, the requester's details are not fetched. SD-70885 : Logged-in approver is not able to download attachments from the approval page. SD-71098 : Blank page appears while accessing Gantt view under any project. SD-71006 : Custom trigger's executor type is saved as
APP open solution menu has break out ON CELLPHONE huawei
APP open solution menu has break out ON CELLPHONE huawei
The move to agent-based scanning
Hello everyone, We would like to bring to your notice that the agentless mode of scanning will not be available in ServiceDesk Plus for Windows machines, henceforth. This change will be effective from our upcoming hot fix scheduled for Q2-2018. We request all customers using the agentless scanning method (WMI) to move to agent-based scanning. The agent can be configured and downloaded using the Windows Agent Configuration in Admin. Agent-based scanning —pros: Only one port is required for agent-based
华为多款手机使用安卓手机端APP时，打开解决方案时会闪退
华为多款手机使用安卓手机端APP时，打开解决方案时会闪退。 手机型号1： TRT-AL00 License Info License Type = Free Product = Standard @Name = administrator@ @Mobile Number = 1234567890@ @Database Name = PostgreSQL@ @Database Version = 9.2.4@ @Current Build = 9407@ @32 / 64 bit installation = 64@ @Logged in users = 4@ @Zone = Asia/Shanghai@
SDP upgrade
Hi Team, We would like to upgrade our SDP from Version: 9.2 Build 9227 to latest version How many SP we need to upgrade & Kindly share the downloaded package URL.
ServiceDesk Plus
cant start the application i try to restart the server + services but still not working also i check the logs i found error when i try to start PostgreSQL: The description for Event ID 0 from source PostgreSQL cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
Ticket Management Automation Workflow
Hi, I have spent the evening reading over various Python scripts that have been written to complement SDP's built-in functionality. For example, I have implemented the script that sends a daily notification to technicians concerning open requests within their respective queue. I also read over this script - https://pitstop.manageengine.com/portal/community/topic/script-master-13-how-to-automatically-close-requests-that-are-in-a-specific-status - where it supposedly closes a ticket after 3 days if
Export all the tickets
Hello guys, I've tried to upgrade to from 8 to 9 but failed applying the hot patches. Once SDP was upgraded, a few pages didn't work. So I gave up and retored the sources and database. Another alternative for me is not to upgrade, stop the old release and begin with the following TKT number in the new release. My question is, Can I export all the TKT from 8.2 release and import them to the lastest one? How can I do that? Thanks for your support. Sebastián
Script Master 15 : First step towards proactive problem management in your IT environment.
Hello users, Hope you all are well. Excited to connect with you once again through this post. Last week, we discussed on periodically notifying technicians about the pending requests. This week, it is going to be for all the busy firefighters of the IT infrastructure, the techs who operate in reactive mode and yearn for a proactive problem management. So today's script focuses on analyzing the data (nature of the request) and alarms the technicians about frequently raised requests' category, and
Change TKT ID start number
Hello guys, I've tried to upgrade to from 8 to 9 but failed applying the hot patches. Once SDP was upgraded, a few pages didn't work. So I gave up and retored the sources and database. Another alternative for me is not to upgrade, stop the old release and begin with the following TKT number in the new release. My question is, Can I update the TKT ID table so I can begin with release 9 with the TKT #6000, for example? (and not begin with #1 again). I was looking for the main tables but the system
ServiceDesk Plus 9407 Released
Dear Users, SDP 9407 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Behavior Changes SD-69982 : Beyond the Submission stage of a change, the Change Owner will no longer be allowed to globally edit the fields. From the Approvals stage of a change, any global edit made by the Change Manager will be notified to all Change Roles associated. You can disable this under the Change Notification Rules. New feature in 9407 SDF-67777
Change Calendar: Month vs. Week
Feature request to enable the ability to select the change type within the week view. Currently the ability to filter by type is only visible in the month view:
Tables in Report Generation
We have a request template [attchd: request table] that has a table (created & copied from excel) but when we generate a report for the template, the table does not show on the generated report [attchd: request report]. Is this the report's behavior or is it possible to display the table in the template to the generation of reports?
ManageEngine Licensee Consumption Report
Hi, We are having 1000 License for ManageEngine. We need to know where are we consuming our 1000 License. Do we have some kind of report which maps the License with the requisite Assets Regards Kumud Mishra 9830742793
Custom trigger for receipt of email
Is it possible to create a custom trigger that fires whenever a user emails a reply to an open ticket? I need to monitor when users have replied to tickets my team have open. Thanks, Adam
DB Table for request schedule
I am trying to find in the database where request change schedules are stored. For example, when you set a ticket to a status like "on Hold" and schedule it to become "open" on a certain date. In what table is that stored? I need to modify these manually via sql to account for technicians who forget to set the schedule on their tickets.
Report on all incident requests received 'outside operational hours'
Anyone know how to run a report on all incident requests received 'outside operational hours' ?
NIOProtocol Ciphers
Hello, I am attempting to harden our site and am running into an issue with ciphers when using the NIOProtocol for the notification bell, shared colab etc. It seems whenever I add ciphers to the server.xml the site won't load. Are ciphers supported in the NIO config? If so, which ciphers can I use? SDP 9406 MSSQL working config. <!--NIO Port Configuration--> <Connector SSLEnabled="true" clientAuth="false" connectionTimeout="20000" keystoreFile="conf/sdptest.pfx" keystorePass="certpass" keystoreType="pkcs12"
Next Page