Security of webserver
I'm interested to know about the security of the webserver if the ServiceDesk is open to the public internet. Should we be concerned about possible holes? Can you provide some info on security of the app?
Vendor Address Detail within PO is out of wack
Vendor Address Detail within PO is out of wack, see screenshot. Address details are not in order.
Auto-email to technician
I dunno what went wrong. I ticked at "Notify technician(s) by email when a new request is created" When I received an e-mail request, I assign the request to a particular technician, but there was no e-mail received by him. I click on Task->Notify->E-mail the Technician button, it works fine. (Manually) Is it something wrong with my SD setup? Thank you
Problem starting MySQL on ServiceDesk and EvenLog
Hi guys! The thing is simply that when i install any of the products that uses MySQL (so far two of them in SuSE 9.3 or SLES 9) I am never able to start it using the run.sh script, the problem seems to be the same for both products (servicedesk and Eventlog) Please would you help me, i am involved in evaluating your product for purchase. this is the output: ================================================================================ JBoss Bootstrap Environment JBOSS_HOME: /home/vmedina/AdventNet/ME/EventLog
Mapping a FQDN to the IP and port number for name resolution
I am running SD on a Windows 2003 server that is also running IIS. The server is currently hosting a handful of other sites as well which are all currently assigned their own IP address. My problem is mapping a FQDN (servicedesk.domain.com) to the localhost:8080 address. Anyone have a tip for me?
Customize Request ID
Is there a way to customize Request ID so that I could append my own code? And how to reset the ID to be zero? Thanks
Formatting of E-mails
Hello Is there a way to change the subject text of the E-mail notifications that are sent by ServiceDesk Plus ? Is it possible to customize the body text of the e-mail ? add some general text, signature, etc... that is always repeated in each E-mail sent ? thanks
Service Provider Edition
This product is what we would like to use for our service center. Are you all planning on coming out with a Service Provider edition, gear for customers instead of employees? Thanks, Tareef
Login Name - First Letter is UPPERCASE
I imported users from AD and found that all login names (1st Letter) are in UPPERCASE. Many users could not login to the self-service portal. After checking, I found out that our login names should be in all lowercase. Seems that SD+ is case sensitive and didn't inherit the specs from AD. Is it a problem or designed in that way? Thank you
Feature request
Posting this here as the Feature Request facility doesn't seem to be working at the moment: Would it be possible to have the facility to set up a series of addresses, etc, which could then be available in drop-down lists when entering the billing and shipping addresses for a Purchase Order? This would speed things up a lot and negate the need to retype whole addresses all the time. Many thanks Jim Mills Bluestone plc
Feature Request: Freeware Licenses and ignore hotfixes
Just a feature suggestion regarding software: If software is set to 'excluded' then it is not shown when viewing details of a machine within the inventory (this would be expecially useful for items such as hotfixes etc) Also, it would be useful to be able to categorize software as freeware, and therefore all users would show as having a license for the product. Just bought the product though, and most impressed.
Bug - ' in names causes crashes
Here in Northern Ireland, it's reasonably common to have an apostrophe in their surnames - such as O'Neill. When you select one of these names from the requester list, Internet Explorer either pops up with a blank window or pops up with an error message that says: A Runtime Error has occurred. Do you wish to Debug? Line: 45 Error: Expected ';' Thanks for any help.
Release Schedule and Feature List
Throughout the postings of this forum you have identified so many wonderful new features which will be included in the upcoming release. Is there a comprehensive list of features and a schedule somewhere that I can review? Thanks - I can't wait and love the product!
Max number of requesters 200?
Is the max number of requesters 200, if so can this be increased?
Service Pack 6 does strange things with HTML emails
I just installed service pack 6, and now the emailed requests that were in HTML format are doing strange things to the request list.
Notifications
Now SP6 has fixed the notifications, could someone comment on the following please? 1) Can the format be changed to HTML so the emails don't look out of alignment? 2) Can notifications be sent when a note is added to a call and also include the note content? 3) Can the email be edited to include the URL of the site (until email replies are handled properly?)
Editing Purchase Orders
Is it possible to edit the details on a purchase order after it has been changed? We regularly receive invoices for workstations etc where prices have had to be changed because of unavailability of parts and changes in shipping costs.
Adding Technicians
Is there a way to change a Requester to a Technician after importing details from active Directory? Currently the only way I've been able to do this is to delete the Requester, then recreate them as a Technician.
Feature Request: Reports
On the reports it would be nice if the columns were totalled and if there were an option to export to Excel (or CSV file).
Software version does not appear & Excluded type
When managing software, the version is not identified and I don't see where I can change it??? Also when the software type is set to Excluded, it still records the software as unlicensed - should this be or would it be better for the "license" part of the system to not appear when type is set to Excluded. For example Acrobat Reader is free software. Do you intend us to specify licenses for this software or should we not have to. Regards, David.
Vendor List not showing all & can't select multiple item
- When we entered the vendor Microsoft and selected all the software associated to Microsoft, the list appeared to not show all associations. It states they are added but they are not appearing in the view and there appears to be no next page. - Is it possible to to request that we have the ability to select more than one item in the pull down menus when products to the vendors? Thanks again for your help and excellent support.
Asset Management - Audit error message (code) 1123005781791
Asset Management - Audit Settings FAILURE : Exception while trying to set default configuration values Please report the problem to the system administrator, with the Error Code - 1123005781791. while trying to set settings accoding to screen shot. any solutions?
Scan Network Drive
Hi, is it possible when you scan a machine to identify where is the network drive ??? It's very usefull to know where is the path of a network drive. Thanks again
Remove link to FreeAnswers.net
Is there any way to remove the link / image to FreeAnswers.net in the solutions area? Thanks
Requester Details Info
Would be nice if their was an option to list requesters name details within the Requester Details on the Request work orders. Is this possible or will be in future releases?
creation time alterable? & adding field to resolution
I know that the due date of requests are easily changed, but is the same flexibility available for the created time field (of those requests recorded by techicians)? The service technicians here often find themselves distracted by phone calls and urgent matters, and then must go back and record problems from hours earlier. Also, how can I add a field to the resolution of requests, in which the technician can enter the approxiamate amount of time he spent resolving the problem? Thanks!
Response to "E-mail the requester" ens up as a new
When I send an e-mail to a requester with some new information on a request, the sender address is my default ServiceDesk Plus address. When the requester then answers that e-mail, it ends up as a new case. What we should want is that it end up as new information on the existing case, preferably with a mail to the owner of the case with a notification. Regards Andreas Lydersen Metro I C as
ServiceDesk Plus Server does not start automatically
ServiceDesk Plus Server does not start automatically, even though it is set to run when the systems starts up. I have to manually start the ServiceDesk Server everytime or place it in the startup folder. This should not have to be done. Do you know the fix for the problem. SDP release 4105
Announcement: SDP SP6 Release Announcement
Hi All, Thanks for your continued interest in ServiceDesk Plus. We are glad to announce the availability of Service Pack 6 of SDP. It is available for download at: http://manageengine.adventnet.com/products/service-desk/service-packs.html This Service Pack can be applied only over the build number 4102 and 4103. If you are on a build prior to 4102, please apply the Upgrade Pack as mentioned in the above link. Please feel free to contact us in case you face any problem. To know the fixes that have
email a group when a new job is created but not assigned?
Hi, Just bought the product and have to say its excellent. However we want our users to email requests. Is there any way to get SD+ to automatically email one or all of our technicians to say a new request is in? Steve
Usage of location
Hallo, I am Elena from Italy and evaluating your sw. Besides other issues as languages and custom reports for which I've already found information, I am having problem using the location feature. We have different physical location with duplicated department. Is there a way to organize workstations by location 'automatically' ? Thanks
Request List
I just want to know if it is possible to change Display Columns inRequester List to whatever I choose especially from Additional Requester Details. Thank you
Suggestions for Forum design
When in SD, and we click on "support" where it shows recent posts. it would be nice for the login to be there, so that our username in the forums are logged in. automaticaly. and also the ability to click the colume headings to sort. thanks
Feature Request - Bulk adding of Holidays
We are running ServceDesk in a school and we are currently on our summer break. Adding each day of the holiday is a problem. A good feature would be to specify a start and end date for the holiday so that we don't have to add each day individually. Regards.
Is there someone behind your chat ?
Hi, i'm really intersted into your helpdesk solution. I have few questions to ask... and i tried to activate the chat. It seemes that no one is responding (i am on Firefox/mozilla).... Could someone help ?
Bug assigning tickets
Just had an incident where one of techs had created a new request and assigned it to a particular technician. As she was saving the request the server hung (due to a cpu hungry app on that server) and for whatever reason, Service Desk re-assigned all the open requests to: null. I suspect this is related to the "pick-up bug" I reported earlier.
User submitting a request issue
When I first started looking at Service Desk, when a user signed on and submitted a request only a single line appeared where the title/subject could be entered. This would then go off and list some similar requests, and if not appropriate carry on to fill in the details. This no longer works and I am sure that it is something that I have done. How can I reinstate this feature. Thanks Damian
Vendor not saved when editing Asset for 1st time.
When editing an assest (license in this case) I specify a Vendor, at the price, dates, workstation and workstation name and click update. When I view the asset details again, the vendor has not saved. If I specify the vendor again and click Update it seems to be keep it. Using Version : 4.1.0 Build Number : 4104 Regards.
Request Form Fields
Hello: First of all thanks for latest update, Alphabetical sorting works fine. I have few other issues, though: 1) When I go into admin page for request form preview, it does show all correct fields (snapshot attached), but few fields like Technician, contact #, Department, Level are not seen at all when requester goes to create web form request. (snapshot attached) Let me know if I am missing something and how to fix this. 2) We have our corporate Intranet and would like to link ServiceDesk HelpDesk
Reply to closed request
Hi, I configured the Helpdesk - Mail Server Settings for incoming mail. When a ticket is closed or updated, it send an message to the requester. Is the user reply back to the sent message, the system create another request. Is there a workaround for this? Thanks
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