Scheduled Shutdown and Restart of Service Desk Plus
Using Windows 2003 Server, I have setup scheduled tasks to shutdown and restart Service Desk Plus using the shutdown.bat and run.bat commands in the /bin directory. When I run the task, it just sits on "running" and does not do anything. Is there a different batch file I should use, or do I need to add some switches after the batch file? Thanks
No DATE: header in SDP emails
Hi, I am currently testing SDP for use in our company. I notice that any emails send out from SDP have no date: header field. Consequently, all emails recieved by my email client (Thunderbird) show a date of 01/01/1970 ! Obviously this is a problem for users who request support via email as the response from SDP will always come back with 01/01/1970 as the date! Is there any way to include the date field in the email header going out from SDP ?
Ports being used for inventory...
Just want to find out which ports SD+ uses to complete its inventory.
connecting to GroupWise port 1677 fails
How can I connect to GroupWise email via the admin section of servicedesk? thx
Function request from Chinese customer
Chinese customer (IT Manager, Information Systems) is evaluating SD plus. They ask for the following functions: 1. Have an auto page refresh on the request page so that the screen or requests are visible without having to hit F5 2. When opening a new request that the workstation information attached to the owner can be viewed or linked as to view the users workstation details such as IP address for easier remote access.
SP 9 Released ( Servicedesk Plus Build 4108 )
Hi All, The much awaited Service Pack to SerivceDeskPlus Build versions (4102 - 4107) to migrate 4108 has been released and the list of features & bugs fixed in this SP release are : * The login name in ServiceDesk Plus has been made case-insensitive. * The data migration issue when upgrading from 4106 to 4107 build version has been resolved. * Searching of assets can now be done using the bar code values. * The pie/bar chart in the purchase reports were not showing the correct values. This has been
Issues getting app setup in Suse 9.3 pro
Trying to setup under Suse 9.3 Pro. - Ran setup app and followed instructions. - Encountered the following Server is starting. This may take a couple of minutes ... Free edition... Trying to start MySQL server failed tony@linux:~/AdventNet/ME/ServiceDesk/bin> If there are configuration details required for MySQL, then I wished the docs had this info. Would appreciate any assistance. Tony
Headers and Footer on Purchase Order
When I try to print a Purchase Order, I'm getting the headers and footer. Is there a way to eliminate this?
Service Pack 9 installation problem
When iam installing SP-9 for Service Desk plus iam getting error after completing installation at POST INVOCATION PROCESS. Iam having Service Desk Plus 4.1 with BuildNO : 4107. In my Update Manager console iam getting the following error described in text file in which i have attached to this post. So any one can give a reply with the solution for this Service Pack 9 installation.
Item List under Purchase Order
When I create a new purchase order and adding items on the list. I'm only getting 5 items on the list. I know I have inputed about 10 Items in there. Is there a way to resolve this?
Hardware scanning other than PC's, etc
Is it possible to scan hardware other than the PC, eg IP phones, switches, routers. Since this is also a part of inventory will this be on your road map for this product. We will be obtaining your servicedesk software in the next couple days and the major issuse that we are having is that we have many locations with multiple technicans. So basically when we are creating a ticket we see technicians from all over the country. Basically if we can group technicians under the location it will really help
Request requiring multiple technicians & forwarded reque
What is the best way to handle a request that requires the attention of multiple technicians? For example, I receive requests for new employee setups, which require one tech to setup the phone, one tech to create user accounts, and one tech to actually setup the computer. Should I create three separate requests (one for each of the technicians) or do you know of a better way to address this scenario? Also, when you forward a request to someone, is there a log of it? I expected the forwarded message
Cost of ServiceDesk Plus
Hi, How much does ServiceDesk plus cost?
Report pdf export - Open Request by due date
When exporting the report "Open request by due date" the due by column shows a bunch of numbers that do not seem to correspond to a date. Can someone help me out with this? I have attached a sample for view. Charles
Creating Drop Down Lists
When creating addition fields for the request page, is there a way to make a drop down field that is associated with the new field so you can select what to fill in? An example would be a field called Call Time in which we select whether the user called during regular work hours, weekday evenings or on the weekends. As I have it set up right now...I have to manually type in what I want.
purchase orders
Is anyone using the purchase order module of Service Desk? If so, are you seeing the bugs I am? Today I tried to enter quantity 2 of an item that costs $48.33. The extended amount showed $483.29! With 15% tax, the total was $555.78. This is 2 cents lower than it should be and makes me doubt that Service Desk is storing numbers correctly. SD has many other useful modules, don't get wrong, but I really thought the purchase order module was going to be the deal clincher for me but how can anyone rely
Deleting Requester does not remove them from the workstation
When I deleted a requester, it did not remove them from the assigned workstations.
Logo
I know the replacing the logo was talked about in April with another user. Can you tell me if it is possible to replace the logo on service desk with your organizations logo? Thanks
Reports for Contracts
Is it possible to print a report of all the contracts and their costs?
"Conversations" does not show correct technician
The "Conversations" area does not show the name of the technician that recorded the notes. It is showing the name of the Admin user on every note recorded regardless of the technician that recorded the note. We are using version 4.1.0 build 4107. Also, when you Stop the timer, perhaps this and the notes for it could be added to the "Conversations" area as well, otherwise we have to click on the History tab in order to read the Stop timer notes.
Forgot password for requestor login
Forgot password for requestor login. This is the most complete Helpdesk I have seen and if it had a self service forgot password for requestor that would just compliment a great product.
SMS subject
How can a remove "A new Request with ID : XX has been created in the AdventNet ManageEngine ServiceDesk Plus" from SMS messages. It over loads my pager to the point I can't get the real message body
Repeating Requests
I just downloaded the trial version of ServiceDesk Plus today and am playing with it tonight. I have repeating requests that have to be done on a weekly and monthly basis. I can't seem to find a way to mark a request to automatically repeat (recreate a ticket) when one is closed. Is this not available with ServiceDesk Plus?
REPLY TO A JOB CREATES A NEW JOB
In this service pack release I read that the "Threading of Requests - Including the request related conversations under the same request ID. (Note for current users : The request history which was available in the separate 'Replies' tab is now part of the request conversation details itself) " I read this to fixd the problem of when replying to a job it would be added to the same job instead of creating a new job everytime. But this does not seem to be working. Is htere something that I am missing
Wishlist for ServiceDesk Plus
Great product, I've been testing it for a few days and I'm amazed with what you've done-- hits so many of our punchlist items we've been looking for! I have a few suggestions: 1)Open Requests View: Allow to sort by columns Allow option to group requests by category or priority or Service Level 2)Table Views (general item) Allow user to add additional columns to view, and sort by any column. 3) Inventory We'd like the ability to link files to inventory items. For example, pdf's of warranty info, packing
Roadmap for ServiceDesk
Dear Sirs, We're very interested on your ServiceDesk product. However, having evaluated the free version, we found the report functionality is not as expected. I found customized report function will be available by end of Sep. Can you advise the roadmap, or the detail of levels of the customized report. Besides, we found Chinese support is okay but not in PDF report. Looking forward to your prompt reply as for management decision. Jheri Chan @Hong Kong
Technican Holiday Planner & Planned Maintenace
Would it be possible to include in furture release to expand the SD holiday element. Ideally I would like to see a annual planner where the service desk manager can plan, allocate jobs based on skills on available technicans. We have a number of engineers who's skills are from Unix/Linux, AS400, Web, and Windows networking. I would like to see which engineers are on holiday or holidays due. To expand from this the possibility to incorporate Planned Maintenace of servers, desktops or project rollouts
Asset Reports
I have been looking at the asset reports. Would it be possible to have total and sub-totals included in these reports. If not could could provide me with some database parameters so we can then use Crystal or Business Objects to create our own custom reports. Rgds Damian
Command Line Login
Is it possible in SD+ to log directly into SD by passing a login name and password in the command line for the url. Example:- http://servicedesk.domain.co.uk/username=dbunn?password=whatever Thanks Damian
How do You Back up your files with ServiceDesk?
Thanks..
AD Authentication - Automatic Auth Needed
I'm evaluating SD+ as a replacement for our current help desk system. One of the simple, yet nice, features of our current system is that it can use windows authentication to automatically log users into the help-desk system through Internet Explorer (and Firefox if it's properly configured) so that our users don't have to log in to submit a request. It doesn't appear that SD+ has this ability, though it can use AD authentication but it still requires you to manually log in. Is this on the roadmap?
Upgrade + Customization with Sept Release
Will the new release that supports MSSQL also contain a migration path from a running environment from MySQL --> MSSQL so we do not loose information. When will it be possible to customize the login page, logo's and text. Peter
edit login page
We are currently testing the SD+ product and are really impressed with what the software offers. We did come up with a question in a meeting and wanted to know if we could edit the login page to see if we can change the links on the bottom right hand corner of the login page to our website and tech support? Any insight would be great. Thanks.
Cant find any computers
Cant find any computers when i search for them, the domain is there and in the taskmanager i can see some ping-processes. I have activated telnet, wmi and com/dcom on all the computers that is relevant in my domain, also the servicedesk-server is now a part of the domain(it wasn't from the beginning). Tried to scan with a local admin user. Tried to scan with a local linux user. Tried the domain admin. When i search for a specific computer in my domain, i get this: FAILURE : No response received from
Saving filters as default
Is it planned to be able to save filters. As an example when going to Requests defaulting to "My Requests" Rgds Damian
SD+ maintenance pricing
I would like to confirm with some of you SD+ users what I was told by an AdventNet sales rep. What I understood is that whatever it costs to originally purchase the product is what you are charged each year for ongoing maintenance and support. Is that right? BTW - we are in the midst of our 30-day trial and so far are very impressed with the capabilities of the product.
Possible multidomian AD workaround?
Is there anyway I can access the user accounts database within adventnet to edit the usernames? and set a default password? This would greatly help me workaround my problem of having 7 domains. Just an idea?
Restrict priority level by category, not user selectable
We are looking to have the priority level be populated by the category selection (Only). To prevent a SMS every time a End user decides to make something a High priority. In our environment users make everything a high priority. Thanks Scott
When I click on certain workstations I get a HTTP Status 500
When I click on one of my workstations, I get the following error. HTTP Status 500 - -------------------------------------------------------------------------------- type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception org.jboss.tm.JBossTransactionRolledbackException: null; nested exception is: org.jboss.tm.JBossRollbackException: Unable to commit, tx=TransactionImpl:XidImpl [FormatId=257, GlobalId=HQPC05012//744,
Printing Reportes
Is it planned to be able to print reports directly from the page rather than creating a PDF document then opening and printing that. Damian
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