MySql password
Hello! I've just download this application and I thinking about using this in my father's repair shop although I'll have to complete redesign the UI (my father is not very fond of computers ;) ). Anyway, I'm trying to connect to MySQL using MysQL administrator POrt:33366 server:localhost but I don't know the username/password. Also may I change the UI? Is it legal? Can anyone help me? Thanks! Jorge C. r
Service Desk on system with multiple IP Addresses
I have a server with 3 IP Addresses. This is because I host the management interface to the server, the Intranet and Service Desk application. How can I change the IP Address for the Service Desk Application to one of the other addresses & not the primary IP of the server? Thanks Tony
Service Desk Plus5 edit "create date" from a reque
hy everybody, i would like to change the create date from requests. it had follow backround: we will use servicedesk also for "change-management" or systemhistorie, example: installation servicepack1 of windows 2003 server on server mars i nstalled the servicepack on Monday 5 of Dec on 1 PM problem is: when i create today 8 of Dec the request, i can not change the time from the request to 5 of Dec 1 PM, it was nice when i can edit the create date from requests to solve the problem, can you pick this
Active directory users not allowed on Self Service Portal.
Hi, I have imported domain/ active directory users in my Servicedesk. But these users are not allowed to login on Self Service Portal. When I switch to Sevicedesk authentication and assign a password, the requestor is allowed to login. As soon as I change the authentication to active directory the user is not allowed to login on self service portal. Any idea why...? Thanks.
Spanish languaje
it will be translated the Spanish? Thanks
Viewing items by Requestor
Dear Support I am currently evaluating your excellent product. As a Technician is it possible to view in one place all the items (requests, assets, etc) for a particular Requestor (similar to if I logged in as that Requestor)? On the same theme, when logging in as a Requestor, I cannot see all the assets assigned to me the Requestor. Is this possible? If not, this ability would be of particular advantage when asking Requestors to return items as they could simply log in an see exactly what those
database
Is it posible to work with another database engine like SQL Server?
Requester Issue
I have been running SDP through a bunch of scenarios and have discovered what I believe is a couple of bugs. 1. If I delete a requester ID then recreate it with the same info SDP will fail to create the requester ID. (I haven't found a fix for this) 2. I pasted some HTML code in the "acknowledge requester reply template" and found that SDP was not able to format the email as expected. Further more the "fix" was to remove and reinstall SDP. The product is Great and full of useful features. I am not
Permissions issue...can't send e-mail
I set up a new role for our Techs, called it SDTech...only gave them full control on Requests. They can do everything they need to with the requests/tickets except send email...they get send mail failed error. However, if I give them the SDAdmin role(default role) it works fine. Which permission needs to be enabled to send mail? Is this a bug? Thanks,
Export SD+4 Info for Fresh SD+5 Install?
Our self-imposed time-limit has come (December 9) for backing out of our recent purchase and install of SD+4. Anybody know of a way to export SD+4 data so that we can import it into SD+5? We would like to do this right away so we can start taking advantage of SD+5 features (We only have about 3 weeks stored data and will re-create the rest). Thanks, Dan -- AFTRA Help Desk helpdesk@aftra.com 888-892-3872
v5. Assets. Want some features
1. I want to assign asset to asset. Is it possible in future? It's userfull for cartridges and printers for example. 2. Is it possibe to make a history log for assets for any changes? 3. Is it possible to make a simple documents constructor? For example, document that will change some fields in assets. story: I have a user filed "warehouse". I have a 50 cartrides A. When I need to move this cartrindges from one place to other, now I need to edit each field in each cartridge (asset). If I will have
Users - Technicians
FAILURE : Error while saving the Technician Details. Please report the problem to the system administrator, with the Error Code - 1.134.134.261.312. X I can�t include one technicians in more group.
Install failed
I have installed Service Desk 5 on an esmith Linux server but am getting an error Database creation failed when trying to start the service; log shows the following; [05:24:19:880]|[12-09-2005]|[SYSOUT]|[INFO]|[10]|: [JBOSS] DeploymentTopic: Bound to JNDI name: topic/DeploymentTopic| [05:24:19:883]|[12-09-2005]|[com.adventnet.notification.service.Topic]|[INFO]|[10]|: TopicConfiguration NOT BOUND IN JNDI| [05:24:19:990]|[12-09-2005]|[com.adventnet.notification.ConnectionFactory]|[INFO]|[10]|: NotificationConnectionFactory
new install problems
I get this in my event logs when i go to fire up the servicedesk application on a Windows 2003 Server. "Can't open and lock time zone table: Table 'mysql.time_zone_leap_second' doesn't exist trying to live without them" any suggestions?
Unable to delete Requesters
When I imported from AD I got some users that are no longer at the organization. When I go to delete them I get the following message: type Status report message Invalid path /http://localhost:8080/SearchRequester was requested description The request sent by the client was syntactically incorrect (Invalid path /http://localhost:8080/SearchRequester was requested). Can someone please help me? Thanks, Mike Lebanon County Area Agency on Aging
Unable to get SD+ to pull email from Exchange 5.5
The username/password in mail server settings succeed. Even though there are several email in the exhchange mailbox, no requests ever get generated by them? What am I doing wrong?
ServiceDesk Plus License is about to expire in -13123 days
We just bought this program, but How do I fix this problem?
Remove My Tasks / My Details tab
Couple questions: 1) Is there a way to remove the My Tasks section and the My Details tab from the Requester view? 2) Is there a way to have an automatic resolution of the requester's username when they enter a quick request? So, they type in their first and last name and ServiceDesk auto resolves it from the list of requesters when they hit Save. Love the product so far. Thanks. -John
Service desk 4 , 5 roadmap
As an existing reg user of SD4 (and others from your range) , it goes without saying this is a great product and SD5 should be even better. However the endless lack of clarity and communication from Adventnet is beginning to wear very thin. As several commentators have postulated , release date slippage is nothing new in this business. Significantly , there is NO meaningful communication about the future of the product . 1) No Upgrade Pack for the product , When , How , Limitations etc 2) Bug Fix
MySql coding
As the reports I want are not currently available I have been investigating MySQL tables but can not see how a creation date of 08:42:41 on Monday 31st Oct equals 1130748161712 ? I need to be able to report on times created, responded, closed? Can anyone help out there?
Can't change admin password
I am facing a crazy situation, I cannot change the admin password . I have integrated the software with my ADS and I dont see the chage password link in the admin login. I have already browsed through the forum and could not find a solution for my problem, I also mailed the servicer desk helpdesk but received no reply from their side. My mail id is dhiraj_gaur @ gmail.com. Kindly reply soon. Regards DHIRAJ GAUR
Setting up Service Desk on a server to be remote accessible
Ok, I may seem stupid when I say that I'm new to web servers, but I've been assigned to find out how to set up Service Desk Plus on a server in our network and make it remote accessible to groups we service without having to enter the box through remote desktop connection. Any ideas on how I would do this. Bear in mind I dont know how to set up a web server to host service desk plus to make it publically accessible. I have a website that can link to it, but the website is through an affiliate. Any
Mail Server Settings not Pulling emails
I just downloaded SD5 for evaluation. I've setup a mailbox on Exchange 5.5 and configured the Mail Server Settings in SD5. I get a successful test and start fetching. I never get any email into the Requests queue even though I can see email coming into the mailbox on Exchange. I've tried POP and IMAP to no avail. any suggestions? Thanks
Ad import
I`m testing linux version of service desk plus and i want to import AD users. How to import the requester details using the Import from CSV option ??
Multiple Queries and some possible bugs?
Hi, We implemented SD+ about 4 weeks ago now and have been using it regularly. It is very effective thus far for us and fulfilled a lot of our requirements. However, we are having some problems. I'm not sure whether these are due to shortcomings in the current version or bugs. Also, some of the items listed here are ideas we have on how the system could be of more benefit to us: 1) Is it possible to make entering a 'resolution' mandatory before a Request is closed? 2) Is it possible to enforce a
SD Plus 5 Upgrade Release
So - Here we are in the "Next Week". May we, your customers, know when the upgrade is going to be released so we can - 1). Schedule system downtime 2). Generate Reports that we have been getting bugged about 3). Get this major monkey off our back Thanks!
Request fields
I would like to know if it is possible to remove or customize any of the fields on the 'Request' page....ie: title, requester name, due by....etc.....Thanks a bunch!
importing data from other helpdesk type software
the organisation i currently work for is using Visual|QSM, however i see ServiceDesk Plus as a much more versatile solution for everything they are wanting to do with other extra software. i am wondering, is there any such facility to import data from other similar software in to ServiceDesk Plus ? as there is a huge amount of data which would need to be transfered
Date Jump in SLA
We have a normal priority with an SLA completion time for 8 hours and it has been working fine until today, now when you select normal it sets it to 16 hour completion time Example Request ID : 681 Date Created : 29-Nov-2005 13:33 DueBy Time : 01-Dec-2005 13:03 It should be due by 30-Nov-2005 13:33 we are using Version : 4.1.0 Build Number : 4112 Any help would be great Thanks Scott
Inventory.
Hi, in my inventory I have workstations that are listing multiple times. Why is this happening? The network is scanned once a week. Thanks in advance.
ServiceDesk Plus Blogs
Hi, We are glad to launch the ServiceDesk Plus Blogs. Why did we start this now..... check it out Alex
Add file to solution
I attach a file in the solution, this is not a problem. But when I'm tryaing to open it och says: "File was not found" Should I place the file on a different place or is there some kind of a limit?
How to customize own viewing?
I found all view are pre-defined, do you have any feature where admin can create their own view?
Bug - Multiple requests generated
*Edit*This may be related: to http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000002659217** Thank you for the great software. I hope I am helping your company by posting this information. I have found a problem with our copy of SD+. We are running the free version 5, XP Professional SP2 as the server, XP Pro SP2 and IE 6 on both the requestor and the administrator machines. Multiple requests are created after a new request is replied to by an administrator.
Error message for technicians
My technicians received the following error and I was wondering what it meant? HTTP Status 500 - -------------------------------------------------------------------------------- type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.rmi.AccessException: SecurityException; nested exception is: com.adventnet.authorization.AuthorizationException: User : {0:unknown} do not have permission to access table. Access
filter requests by region
We are evaluating this product for purchase. I see that you can filter Requests by the type of request. However, we have three different campuses - Dallas, North Carolina, and Orlando. Can the requests also be filtered by location such that the technician at each center first filters their requests by their own location and then filters request according to filter type?
Version 5 Reply to email problem
When requesters reply to emails sent to them it creates a new ticket. How can I fix this? I am using ServiceDesk version 5. My mail client software is outlook 2003. Thanks
Service Desk Plus5 merge many requests to one
hy everybody, it is possible that can merge 11 requests into one request? it was nice when this function. for example: a switch is going down, on this switch hangs 10 servers opmanager generates 11 messages, these messages are automatic import with a pop3 account in servicedesk. i would like the error message of the switch, and merge all oher aftereffect massages from servers (server is down) to merge in this one (switch is down) request. it is possible? thanks for help, chris
Add file to solution
I attach a file in the solution, this is not a problem. But when I'm tryaing to open it och says: "File was not found" Should I place the file on a different place or is there some kind of a limit?
SD+ 5 Live Demo not working
As far as I can tell? http://demo.servicedeskplus.com
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