merge requests?
don't see an option to merge multiple requests to a request. wud be great if i can select few requests and click merge from the open requests list! let me know if the option is already there!
Exception while updating the Domain.
while I was trying to edit domain scan settings and when I tried to save this this error came up " FAILURE :Exception while updating the Domain. Please report the problem to the system administrator, with the Error Code - 1,138,927,135,656" Please advice what to do.... I already asked one question before but no one replied yet i.e service desk did not finding any of my workstation nor any users, while i was scanning. I have NT domain Controller and all xp with sp2,2000 servers. your help will be
Run two copies of SD+ on same server
Is it possible to run two copies of SD+ on the same server using different ports and databases? We have two departments (IT & Maintenance) that could use SD+ for work orders. Running on seperate servers is not an issue, but I like to consolidate if possible. Thanks, Brent
Adding Requesters from AD import
Is it possible to schedule an import of requesters from AD into SD+ or do you have to manually run the import task? We have quite a high turn-around of users, so it would be great if SD could automatically import these new users. Kind regards Tim
Remote Scan of Domain
Hello, i have a question! The SD+ Server is running on the Server with Internet access. As a technician I need the get the information about the Workstations and Users. My question, do i only have internet access or do the server need access to that network to scan it. Iam not sure if the programms run on the clients side(that would solve my problemes) or on the server side, so when i scan the network, for example 192.168.0.0 and the SD+ server is in a diffrent network with no access to the 192.168.0.0
server container failed
Hi dear Servicedesk plus users. We are currently testing this package in our firm. At this point we are very pleased with the functionallity and we are thinking about putting this into production. We have tested the package on several different linux configurations (debian woody -sarge,RH,SUSE), and we always succesfully installed it. Now we want to install this package our first test production server. We are using a DELL POWEREDGE 4300 Because the latest debian kernels doest not support the PERC4/Di
Closing Old Request not working
We have some old (yet still current) requests which we cannot close, we also cannot delete them. We have tried from the close 'link', 'editing' the request to close status (we can change to On Hold though), and 'deleting' from the main list view. The page just takes a long time to refresh and then there are no changes to the request status etc. We can create, close and delete new requests as normal. Any ideas ?
Starting Servicedesk as a service
Hi It would be gr8 if SD+ could be started as a service. So it doesn't become necessary for a user to login and then start SD+. Regards, Roshan
Removing survey results
Is there any way to delete all existing survey results and start over again?
SMS notifications
After upgrade I can not send SMS notifications. On the SMS notification after a request is assigned I can not specify to send plant text. On "SMS technician" option I can specify plain text, but I still receive an error from my SMS provider because the message is not plain text. It is urgent for me, since now I can not notify my on field technicians about new requests. Thanks in advance for your help. Edgar @ Maxcom
Deleting software with 0 counts
I am trying to delete software that has 0 installed counts. On certain entries I get the error 'FAILURE : Some of the software is been referred by workstations. Hence cannot delete software further'. Why can I not delete these entries when they are no longer installed? Any ideas?
Anouncements - User Input?
Would it be possible to enable users to add things to the announcements on the front page of SDP? Without them being admins of course! Thanks :) Dunk
Opmanager and ServiceDesk
Hi all I have read on various posts that Opmanager and ServiceDesk can not run on the same server. I am running Opmanager 6 and Service Desk 5 with the lastest fixes. Can any one tell my why this is before invest in another server to run one of these packages. Kindest Regards
Timer Issues
We have found a problem with the Stop / Start timer. If you have a call on stop and then hit the start button there seems no way of then stopping the call as the Stop timer info is not displayed? If you go into the call and click update request and refresh the screen the Stop Timer info is back? I assume that this is not a feature and that you should be able to stop / start calls as many times as is needed? Thanks
Problem with Reports creation
Hi, My Last name has an apostrophe. i.e D'Silva. I noticed that when i ran the report for Technicians, I used to get error in Apache because of the apostrophe. I noticed it the other day and made the change. I found that it was working. Just thought ill report it to you. Regards, Roshan
Changing root password
Hi, We want to change our root password, because leaving it as a blank password is always a security risk. We would like to know whether this will affect the backup job (we are scheduling the BackupData.bat to run at specified intervals). Thanks for all your help!
Notes
When you do a "Add Note" under a request, once added you move the mouse over the left hand box which is in fact the delete button it actually says "To" as oppossed to delete
ServiceDesk does not start after trial period is over
Hi, I tried ServiceDesk+ some time. Now my trial period is over and I bought a license key. Unfortunately SD+is not running any more, so I can not enter the license key. SD+ is not able to start any more. I even uninstalled SD+ and reinstalled it, but the server does not start. I even reinstalled my complete server running windows 2003 SP1 and installed SD+. But the SD+ Server does not start. When booting my server, the console says, the the application layer is started and the blue bar goes up to
More categories in Software Filter??
Is it possible to get some more categories in Software filtering? Like 'Freeware & Shareware' , 'License servers' , 'OEM' and so on. Some computers are delivered with Nero OEM and some are bought to computers. It should be great if we could se whats what. /M
Service Pack Install Fails....
I am getting an error that states that the service pack is not compatible with my product. "The file you have specified is not compatible with this product" I also have OpsManager on here
Active Directory Integration
is there any news about Active Directory Authentication? As I�m searching the forums I�ve found this, which I quote : *************************************************** Tue Aug 16, 2005 9:47 am Hi, Thanks for your suggestion. The latest release of ServiceDesk supports importing the users from Active Directory, The next update scheduled to release by next week will be supporting the AD authentication. Hope this helps. Keep your suggestions posted. It will help us in improving our product and also
Filter function in inventory
Hi, Where did the filter function in inventory go after the upgrade to 5003. It was very useful and I want it back as soon as possible. Stefan
Web Form to Email
I am putting together a web form that will allow a requestor to submit a ticket into the queues. The form will just send an email into the system. I want to have a Text Field for CC. However when I send an email into the system I don't want the email to go to the CC people. Just have it in the system so when I reply it goes. Is there a tag in the body of the email I cna put in to specifiy a CC address? Somethign like: {CC} mail@mail.com
ITIL Mapping
Is their a document you can provide that shows the mappings of Service Desk Plus to the ITIL standard? Thanks in advance. ToddG
SD+ and windows NT domain and users
Hi I have download demo SD+ latest version for testing. I have Windows NT SP6 domain, with 2000 server and All XP clients. Installed it well but I cannot scan network, cannot scan users, cannot scan workstation, I mean, it does find domain but not users not even workstations. SD+ does not work with NT Domain?? Thanks for your help Regards Aj
Business rules for technicians in teams/groups
Im trying to sort out a workaround so that two teams (groups) can easily view their requests for their particular team. (ie one team member can see all that is currently assigned to their team members) Currently I have set the system up so that the 'category' relates to a team (eg; field values are Team1, Team2) Reason for this set up is that when a request is assigned from a queue to a technician, you can no longer see what queue(team) it belongs to. So my theory was by making the category relate
Event Warning SDP+ ver 5
Windows Server 2003 PL - Event; Aplication This error is occuring everyday at the same time. Typ zdarzenia: Ostrzeżenie (Warning) Źr�dło zdarzenia: MySQL Kategoria zdarzenia: Brak Identyfikator zdarzenia: 100 Data: 2005-12-12 Godzina: 14:54:39 Użytkownik: Brak Komputer: (..) Opis: Can't open and lock time zone table: Table 'mysql.time_zone_leap_second' doesn't exist trying to live without them For more information, see Help and Support Center at http://www.mysql.com.
Multiple Instances of SD+
Is it possible to have 2 separate instances of SD+ running on the same server? I understand a separate license will need to be purchased. We are interested in purchasing a second copy of SD+ and need to put it on the same server as our original copy if at all possible.
Workstation assigned to a department
I have created a workstation and assigned it to a department. But when a Requester that belongs to that department logins and tries to add a new request, the workstation doesn't appear in the dropdown list. I'm using ServicdDesk Plus 30 day trial (Version : 5.0.0 Build Number : 5003). Thank you.
Time Zone
How do I configure ServiceDesk to use the correct time zone? For example the Request Details, Created Date and Due Date appear to be GMT, but I would prefer my local time zone. Thanks for your assistance.
Column searcher on the Requests has gone missing
Hi, 'Someone' was playing with the configuration of the fields that are displayed in the summary of the requests. Now the little search icon has gone. How can I get it back?
Users - Requesters, additional fields
Is there a way to have the "additional fields" display in the default viewing area of requesters as well as the requester list that is displayed by clicking the search button beside the "Name" field in the New Request form?
Can't scan an XP Pro workstaton
I am receiving this error message when trying to scan an XP Pro Workstation. I have verified that DCOM is installed and running. Please help
Can i receive alerts in SDP?
I Use Open View as a monitor for my infrastructure. I would like how can i get the alerts from HP Open View in Service Desk Plus? HP Open View use SNMP as OpManager
Need help with reports
Please help with the reports here is an attachment explaining what my problem is
Quick Create form
Hello All, I have two questions here. I was wondering if there was a way to create a custom field for the quick create form. I want to make a manditory field for people to enter their location and call back number. I figured out how to add custom fields for a regular request but how do i make manditory fields? Thanks
Request about an asset
We have registered a printer as an asset and we would like to create a request about this asset, without referring it to a workstation. Is it possible? Thanks.
Notification exclusions
Hi, is there a way to exclude some requesters from the notification process ? I would be happy to have a checkbox to say that a specific requester will not receive any mail. For example, my monitoring system sends a mail to SD+ in order to keep track of the incidents, but SD+ sends an acknowledge, to which my monitoring system replies, and so on...
installed trial on 2003 server in AD and site will not load
i just installed the trail edition on my 2003 server (running in an AD enviroment) and when i try to go to the server and view the site (on port 8080) the site never loads. It wont load locally either (127.0.0.1:8080) Firewall is disabled too. Any ideas? nf
Inaccurate reports
Hi, it seems I'm getting really inaccurate reports (I'm using SD+5 SP3). When I run a report "Requests Receivedby Date by Technician (2006-01-08 - 2006-02-02)", I get a list of technicians, but no requests at all ("-" everywhere). You will find a screenshot attached. So I tried a custom report, built that way : - Matrix type, Requests module - no filter - summarized bu technician ascending and then by created date ascending This way I get a report, with the 2 dates where requests have been created,
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