Merge requests error
Hi there, we receive the error as shown in the attatchment when trying to merge 2 calls. Can you look in to this please
Which SQL?
Hi, I understand you're making SDP available in SQL. SQL 2005 or SQL 2000? Thanks Jerry
Connection to RPC server in the workstation failed.
hi how would i resolve this error: "Connection to RPC server in the workstation failed." i'am scanning windows 98, 2000, and XP environments.
Mandatory Fields
Is there a way to make fields manadatory when a user is submitting a new request? I would like for the category field to be mandatory along with a few others. Thank you, Jackie - Guest
Changes in timing for New Requests
Im a new administrator to Service Desk Plus. I was adding a New Request however would like to find out if its possible to change the start date or time of the new request instead of using the time which the new Request is created. The request could be a backdated request for the above scenario. Any advice ?
Where are attached files stored?
Is it possible to open an attached file (through link in SDP), change it and save it? So far in our evaluation we find that changes don't take. Is there a way to support direct link to the actual documents? Thanks
Solution's tipics organization
Hi! It should be useful to have a checkbox to publish an entire solution's topic like you do with a specific solution. It's feasible? Thanks for your help! :D
Hide Topics on Solutions Page
Is there a possibility to hide one of the Main Topics on the Solutions Page for "not Technicians"?
Deplying the SD+ on tomcat
I am developin an intranet site. "IT HELP DESK" w ill be one if the options in that site. Once the user clicks on it i want the software to run.How will that happen? The webserver we are using is TOMCAT. 1) i will have to deploy the software on the webserver(Tomcat).How do i do that.Is there anything like a war file or something?
workstation parameter duplication
I work in a training environment and we provide training setups around the country. The remote training centres are not connected to the main network in the office. I would like to scan a batch of new workstations into SD+ prior to them being delivered to the training centre. However, to reduce administrative overheads each training centre has the same setup (machine names, ip addresses) and therefore a scan is rejected because the workstations are deemed to already exist. Once added the workstations
Must reassign technician when getting a reply from requester
Right now a request is put in by a requester and we assign the request to a technician. The technician then replies to the requester with questions or possible solutions etc. However, when the requester replies, it gets added to a queue again and the reply must be reassigned to a technician again. Is there a way around having to keep reassigning a technician for each requester's reply?
SD+ Database position
Can I move the DB directory in another location? For example in another HD. I have to modify some configuration file? Which and how? Thanks!
Back slash in title cause error (SD 5.5.0)
If you use a back slash in the title, there is a major javascript error. Javascript Code: // The desc and title will be stored as javascript so that the child window can refer them var timeEntryDesc = ""; var descToId = new Object(); var requestTitle = "C�pia de Pasta do F:\";
Requests for assistance
A week or so ago I raised to requests for assistance from the support tab of SD+ and have yet to receive an acknowledgement let a lone a reply. Where can I go to see to progress of the requests? Regards Paul
Purchasing Features Request
Would it be possible to allow multiple contacts per vendor? At this point in time, we're forced to create a new vendor for every contact from a single company. It would be nice if, when we created a new purchase order, we could specify a default contact that would appear for the selected vendor -- but have the option, in a drop down box, of selecting another contact from the same vendor. Larger organizations could have multiple contacts at a vendor, and different employees within an organization
History
We have a call that has quite a lot of history and we are unable to view it all in the servicedesk it appears to have truncated it so we cannot se who closed the call. Is their a table we can look at in mysqsl to find this information. Cheers, Meso
Report generated with strange characters
When we customize some report, it's generated with strange characters, but another one work fine (almost reports are bad). See the example attached.
PM - Based on Meter reading?
Is there a way to automatically generate a Preventative Maintenance request based on value of a meter: Last Reading: 220 (hours) Current Reading: 320 (hours) Trigger - when Current-Last>=100 hours then automatically launch PM request. Thanks
report privileges
Is it possible to grant report viewing permissions to non-administrative technicians and requestors? Regards Paul
Escalation e-mails
Hello, I have a group setup where if no one picks up the ticket in 5 minutes an e-mail is supposed to go out notifying certain techniccians that the ticket is still in the queue. The problem is the system does not send out the e-mail until 10-15 minutes later. Is there a way to fix this? Thnak you,
requests for improvements
I would like to put forward the following requests for improvement: 1. A "verify connection" option on the create network dialog to test login credentials. 2. A link between the Location field on workstation to the location defined in Admin 3. The ability to limit the range of addresses scanned during a network scan thanks Paul
Purchase Order Module Addition/Modification
When receiving goods in the purchase order module the status of the PO gets changed to closed. This is the final stage in the process, it would be nice to be able to have one further status and step in the process to reflect the fact that the goods have been invoiced.
Merge Requests in Version 5.5
Is there some new trick to merging requests in version 5.5? I cannot find the button to complete the merge.
Customize PO?
Is there a way to change the "Workflow" / Customize the whole order of the PO? Since we have multiple Offices around the world, currency is 1 issue, along with multiple departments asking for diff. things. As well as getting it aproved by diff. people.
i am using manageengine servicedesk plus
hai i am using manageengine servicedesk plus when i try to import users from active directory its importing without any problems but with some users when they try to logon using domain username and pasword the errror message they are getting is invalid username and password but with some users i am able to login kindly help me
Technician View - My Open or unassigned
Before I applied the hotfix 5501 when Iselected the view My Open or unassigned I was able to view on the same list the jobs I had on hold Now I cannot, can this be fixed as even if a job is on hold it is still open
Run Inventory Scan of Network
Hi Can I run a scan of the Domain to look for machines and add them to the Inventory? It seems a bit time consuming to scan individual machines. Thanks
Merge Requests
We've noticed that we can't always merge requests. We're always able to merge new requests to any other requests, but we're usually not able to merge long-term requests to other requests. I'm not sure if the feature is disabled after the new request has been active for a certain period of time, or if it has to do with the length of the conversation queue on the new request, but the reason doesn't really matter... it seems like we should be able to merge the requests either way. Is there a particular
"Save and Close" button missing - Techs can't clos
Hello, We just did the hotfix to version 5501 on Service Desk Plus and now technicians are no longer able to close tickets. Only techs with admin rights can. Is there a way to fix this or remove this hotfix. I do not want to give the techs admin rights and they need to be able to close tickets. The problem happens when a tech goes to "actions" "Enter Resolution", on the resolution page the "Save and Close" button is missing. thank you,
Aquiring Workstation inventory issue
Hi, I�m trying the SD pro 5.5 and i�ve noticed an issue when aquiring the desktop inventory. Well its like this I�m in a domain introduce the credentials to query the machines in the domain and its working fine, were i�m seeing the status of how many machines have been aquired, but after a while the popup where i�m receiving the status of this operation says. "page not found error 404...." if there were some sort of a timeout. I would like to know how can i fix this? Then i�ve checeked the machines
Battery Name
Is there a way to inventory and display the Win32_Battery object for workstations? Thanks!
Preventing Purchase Orders from entering inventory
Hello! I am trying to configure Servicedesk to handle tracking my IT Departments purchase orders, but I've run into a small snag. Most of what we order is expendeble materials (i.e. toner cartridges) that I'd prefer not become part of the inventory, as it will rapidly get cluttered. Is there a way to designate a product type or category that should not be entered into the inventory when the SO is received?
messageboard searching - unrelated to SD+
I couldn't find anyplace else to post this, so here it goes. Can the search function please be improved so we can select which discussion group to search within? Unfortunatly, if I have an inventory problem, and search for the word inventory, I get back responses that apply to 3 or 4 different products. Is there any other way to trick the search engine into just showing us the results for SD+ ??
Unable to validate solution after update 5.5_14
I cannot validate anymore solutions (button validate is not here anymore) on service desk. I applied patch 14 v.5.5. Have you got a solution? PS : In US language, the button ADD is here, but in french version no more button "Ajouter".
Templates for different categories
In future is there any plan to add different templates (forms) where we can select different fields for different categories?
Default LOGON TO field at login screen
Hi Chaps, is there a way we can set the LOGON TO field to always pick a certain domain name? We have 4 domains + local authentication and it's a pain to keep pressings OPTIONS then choosing the domain. The only way I can find so far is to use the REMEMBER ME tickbox but that also remembers the password which doesn't make our auditors too happy.
Out of office logs a new job!
hi chaps, does anyone have a way to stop out of office messages logging new jobs? If I email someone from their call in SD, and their out of office is on, it replies and therefore logs a new job.
reports for non-admins
I just realized that a standard technician account doens't have access to reports, and there is no way to give them access without making them an admin. Is this going to be fixed?
Autologin based upon NTLM in IE
Is there a way to have the user sign on passed through internet explorer so that they do not have to login each visit?
Reports cuts off the request title
Is there a way to prevent the reporting tool from cutting off the titles of support requests if they are past a certain length? We are trying to create a monthly log, and it would be very helpful to have the full title in there for our records
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