Delete users registered in PMP that do not exist in Active Directory
Hello Support. Currently in the Password Manager Pro v10200 console we are importing users from Active Directory. Can PMP automatically delete or disable users that no longer exist in Active Directory? Can PMP automatically delete or disable users that are no longer included in the OU or Active Directory Group synchronized with PMP? We are requiring that users who no longer exist in the Active Directory, be automatically deleted or disabled in the PMP console. Regards. Rafael Vega.
Attributes Alarm Widget
In using the Attributes Alarm Widget it would be nice if you would give us the ability to remove columns that we might not want on the dashboard. For me the columns I would like is Status Actions Message Monitor Name Last Modified
Report for SQL Performance
Is it possible to create a report that can be sent to the Database administrators for slow running queries for all databases that are being monitored?
LDAPS
Hello, I want to configure my 389 Directory Server connector to use "LDAP SSL", how can I import the certificate of the remote LDAP Server ? Thanks
PKCE support and enhanced enrollment flow
Hi everyone, Here are our latest improvements in Identity360. Enhancement: PKCE Support for OAuth/OpenID Connect SSO: Identity360 now supports PKCE (Proof Key for Code Exchange) in OAuth/OIDC authorization flows, enhancing security for both server-based
Ubuntu Server Installation
I am installing the free version for SDP evaluation it in a virtual machine with UBUNTU SERVER 22.04.4 LTS and following the sequence of most of the tutorials, there was no detail of the installation but when I run a script to run the ServiceDesk Plus
New field designation on F&FR
Hi, Team, In earlier versions of SDP, the way that additional fields are referred to in F&FR code has changed. Now, they use the API Name instead of the old style (something like TABLENAME_COLUMNNAME, like "WorkOrder_Fields_UDF_CHAR13"). While there are
Servicedesk not fetching email even sync
Dear Servicedesk team, Hi team, we're experiencing an issue with receiving emails from our linked M365 account's mailbox in SDP On-Demand.
Can't update device category
Hello. We can't change device category, it's still present as unknown. Device is assigned to template, where category is choosen. How we can quickly change device categories? It's problematic to click it one-by-one for 140 devices
Sorting Single Lines fields in request list view
Hello, I can see that following build release 14900, sorting single line fields has been removed from the request list view. This was a very useful albeit basic feature however and our users process requests based on one of these custom fields. For example,
NetFlow || The threshold has been reached. The Waiting Queue went over 10,000 flows
We have enabled NetFlow and the threshold has been reached, the system is running optimal. How do I increase the threshold or mitigate the issue.
Task Notifications - exclude one technician
Hi I had a request that one technician be excluded from: Email the group associates when a Task is assigned to a group. So that everyone else in the support receives the task assignment notification - except for one technician. Is there a way to exclude
Occasional RESTful API calls to Create User failing but not generating a log in Audit Report
I need help with an issue with the ADManager Plus Management API. Specifically, the create user endpoint: Create AD user using API | ManageEngine ADManager Plus Ultimately the primary issue is our IS department would rather make allegations than present
Issue with Automatic Database Backup in PAM360 After Setting Up HA MSSQL
Hello, I had configured automatic database backups through the PAM360 web console, and everything was working fine. However, after setting up High Availability (HA) with MSSQL, I noticed that the automatic backup no longer works. It seems that the backup
Unable to change from Calendar view to Table view
Your Version: 14.9 Build 14960 Something has happened and I can't switch back from Calendar view to Table view Nothing happens when I click the leftmost icon pictured above. I've cleared my cache, I've reloaded, I've logged out. Nothing seems to help.
Is there any method to assign an exchange server recovery database?
A quick answer is Yes. You can use the Exchange Server Recovery database to restore a database to an Exchange Server. To recover an Exchange Server database, you must use the Exchange Server Recovery Database (RDB). The RDB is a particular mailbox database
Loan and return laptops using bar codes
I support a K-12 school that issues laptops to the 9th through 12th grades students. I would like to set them up in the asset management as loanable. When the student is issued a new laptop it will listed as loaned and when turned in at the end of the
Refer field for user lookup
Hi, I've been experimenting with refer fields for user lookup for different templates and have run into an issue. We have a fairly large user database (10000+ users) so there are several users with the same first and last name. Do you have any suggestions
Service Down
Manage engine SDP Cloud is going down off and on all morning. It's currently down and the website won't even load. I am getting ERR_CONNECTION_CLOSED in the browser.
Can DC deploy MSIXBundle packages?
Can DC deploy MSIXBundle packages? I have one for the new Window Terminal preview and would like to know if DC supports this for deployment.
How to keep the agent up to date?
Hi, What's the best method for keeping the agent up to date on client devices? At the moment I'm going into ADSS, selecting as many as possible and pressing the re-install button but we're limited to selecting 100 at a time. I was thinking doing it via
Top page takes a very long time to display
Since around 14:00 on 6/6 JST, screen response on SDP Cloud has been very slow. It takes tens of seconds to several minutes to display the screen. In particular, the first time the top page (...../HomePage.do) is displayed, it takes a long time. After
Setting up Dynamic Throttle Limit
Enabling rate limiting for an application or specific endpoints serves as a fundamental defense mechanism against Denial of Service (DoS) attacks by regulating request frequency and preserving system resources. Although it may not fully prevent more sophisticated
Reporting manager of On behalf of user
Currently we are trying to build a workflow that will send approvals to the reporting manager. But there is not an option to send the approval to the reporting manager using the on behalf of user field instead of the requesters reporting manager.
Import alllog from file NFS
Dear Support Team! I configure a shared file containing all the logs of other servers and now how to import all these logs into the files I formatted u01.log, u02.log, u03.log I want to choose *.log, so that later when I configure a new server it will
Issue updating to 14205 (apply DB level change - error and uninstall at 60%)
Hello, While attempting to update from version 13.0 Build 13009 to 14205 during the database-level change step, the upgrade process halts and fails at around 60% completion. Could you please help me to sort this issue ? The update log file is attached
Asset Explorer - Client's agent instalation
Hello, we have an Asset Explorer, we would like to configure the work machines and see their detailed information, but it asks us to use UEM in order to see the machines detailed information, but we only have another service, OpManager, which we can't
Struggling with ITSM headaches? Discover how ITOM brings clarity—Free e-book inside!
Hey IT pros, Overwhelmed by alert storms? Frustrated with delayed resolutions and a CMDB that’s anything but current? You’re definitely not alone. Managing ITSM can feel like a constant firefight—but there’s a better way forward. That’s where ITOM comes
Key Manager plus user permissions
Hi, I want to understand if is possible to manage certain permission to the operator user. For example, I want to give only the possibility of export the CER certificate to users. Thanks in advance
Worklog Enhancements
Dear users, We are happy to announce that several highly requested and long-awaited enhancements for the Worklog entity are forthcoming. Here are the screenshots provided below to illustrate these features. Here are the screenshots provided below to illustrate
Append the subject line in SD_+ request with a cutom field ( SCRIPT)
HI Im trying to append the subject line with a custom (additional) field called Employee's Name (UDF_CHAR7) so that the subject field has the existing subject line and then append the Employees name to the subject when the form is saved (submitted) the
Install Manage Engine License in Asset Explorer
Hello, we have a 30 days trial for Asset Explorer, we already have the .xml file for the licence, what would we have to do in order to install it. Thanks, regards
Upcoming enhancements in Problems and Setup in ServiceDesk Plus Cloud
Dear users , We are elated to announce the upcoming enhancements in Problems and Setup in ServiceDesk Plus Cloud. Service Category Enhancement Service Categories now support a hierarchical structure with parent and child categories. You can define up
Alert users when assets are due to expire
Hi, Is there a way either through notifications or workflows to notify users when assets assigned to them are due to expire. I'm aware this can be done to notify technicians, can something similar be done through custom functions? Thanks!
Kiosk Mode for a Website
Hi, I want to get a Zebra CC6000 to allow access to and browse a specific website only, and to clear cookies etc after a few minutes on inactivity and reset itself. If I user Single App Kiosk mode and create a weblink it kind of works but seems slow and
Approval hierarchy
Hello everyone :), Currently in Servicedesk Plus, we have a few "Support Groups," and each group has a supervisor for request approval, and above all, there is the Director. Depending on the structure, group members cannot request approval directly from
How to Fetch all Active Status Request through GET API specific to the Requester?
Dear All, We are using the GET API to view all the requests based on requester Email Address (as shown below), but we would like to fetch (retrieve) the requests which are currently in Active Statuses only. { "list_info": { "row_count": 20, "start_index":
ManageEngine ServiceDesk Plus MSP - version 14.9 - Build - 14920 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.9 - Build - 14920. Major enhancements : SDPMSP-24145 : Non IT Assets count in account details page. SDPMSP-24203 : You can now configure Field and Form Rules (On Field Change)
Can't upgrade to next version via Service Pack
Hello! My installed version of ME Netflow Analyzer (Debian 11 GNU/Linux) - 12.7.140 I'm trying to update: 1. Stop OpManager service 2. Download SP file from https://www.manageengine.com/network-monitoring/29809517/ManageEngine_OpManager_12_0_SP-8_0_0_2.ppm
batch and powershell write back to custom field
Having the ability to update a custom field with PowerShell and/or batch. Use a custom script to update a custom field with data as desired at each agent contact and/or system startup. This could provide customers ability to create custom reports as needed
Next Page