Updating database on isolated network?
I am running Desktop Central on an isolated network. In order to run scans and collect application data, I need to sync with ManageEngine. Is there a way to run a sync on an internet connected computer and copy the data to the DC database in the isolated network? I am seeing the "Unable to download - https://patchdb.manageengine.com/dc-crs/crs-meta-data.xml. Ensure that your proxy/firewall/antivirus, is not blocking the download." message on Patch Management tab and "Application details are empty.
Monitoring Siebel EAI Web Services. Yet Getting errors!
Well, my problem is simple.. I have a "Siebel EAI Web Services" and need i monitoring it... But I can't create new Web Service Monitor Simple, because the EAI Web Service need a file WSDL for summit.... in this link is explain the Siebel EAI WS... https://myuniversalremotecodes.com/onn-universal-remote-codes/
[Webinar] OpManager MSP launches NCM add-ons for enhanced client network and compliance management.
OpManager MSP has extended its Network configuration and management capabilities with the NCM add-on. With this feature, you can tackle clients' network configuration and compliance management woes with ease. Join the free webinar on 7th April and learn
How to append note/worklog/resolution using API
I am looking at appending a note/worklog/resolution in a ticket via API and have tried using the Put method but this overwrites the note/worklog/resolution. In particular I would like to be able to create readable multi-line notes but appending worklogs
[Tips & Tricks] How to effectively use mentions in ServiceDesk Plus
Hello folks, As you maybe aware that comments can be added to projects, milestones and tasks (Request,Problem,Change and Project). This allows project members to communicate with each other. In one of the recent versions, we brought in the "mention" feature that allows the project members to tag the technician to share any update, ideas and so on. This also allows the members to choose entity owners like "Project_Owner", Milestone_Owner and Task_Owner. These keywords populate only if the entity
Google releases several security fixes in its Chrome 99.0.4844.51 Stable Channel update.
Hello everyone, Chrome stable channel has been updated to 99.0.4844.51 for Windows, Mac, and Linux. This update comes with 28 security fixes. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2022-0789 Heap buffer
Google releases several security fixes in its Chrome 99.0.4844.51 Stable Channel update.
Hello everyone, Chrome stable channel has been updated to 99.0.4844.51 for Windows, Mac, and Linux. This update comes with 28 security fixes. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2022-0789 Heap buffer
Google releases several security fixes in its Chrome 99.0.4844.51 Stable Channel update.
Hello everyone, Chrome stable channel has been updated to 99.0.4844.51 for Windows, Mac, and Linux. This update comes with 28 security fixes. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2022-0789 Heap buffer
Agent creates many files (private keys)
Hi MEDC 10.0.706 DC agent creates many files (private keys) in folder C:\ProgramData\Microsoft\Crypto\SystemKeys on all computers (workstations and servers), where agent installed. During every one session from computer to DC server DC agent create 10-12
MAC internet alias/shortcut on desktop
I see a way to create a internet shortcut on the desktop for Windows users, but how to I go about doing the same for Mac users?
ADSelfService Plus' latest build 6121 released with some security fixes
Hello everyone, ADSelfService Plus' latest build 6121 fixes the following security vulnerabilities. Issues Fixed: A security vulnerability (CVE-2022-24681) which allowed XSS script execution in the reset password, unlock account, and user must change
some things i would like to see in opmanager
1. Support for Windows Server 2022, Currently servers are identified as Windows 10 2. Automatic discovery of new drives. Imagine in your device template you have a monitor for "Partition Details of the Device(%)". you add a Windows Server to opmanager
create report
I need to create a report that shows computers that are missing software. The report I created is scheduled but it doesn't run and send email. If you choose to "execute now", nothing happens. So basically nothing is generated.
Let support group set user role
Let support group set user role
How non-technician approver can see her approval history or her backup approver action history
Hi, In some service catalog approval workflow, we define two non-technician approvers as back-to-back. As matter of fact, we checked "Apply first approval action" option. Also in some scenario, non-technician approvers can see or know backup approver
[SOLVED] How to get the drop down email ID to notify in technician page for the requesters page.
How to get the drop down email ID to notify in technician page for the requesters page.
Change Reset Password Screen to include custom text
We'd like to include a description of what Password Complexity means when people change their password (this screen). Whether it's a hover/alt text or a link for a descript or just inline with the rest of it. This would help avoid some help desk tickets.
Ultipro (UKG) Integration very buggy
We are just trying to sync some Active directory fields from Ultipro but running into so many buggy problems, Does anybody else have this working ?
Extra Parameters in CMDB API Disabled
Dear Users, We would like to inform you that there will be restrictions on passing any extra parameters in CMDB API. Only the parameters (like TECHNICIAN_KEY, INPUT_DATA, format, OPERATION_NAME,PORTALID) mentioned in ServiceDesk Plus and Asset Explorer
Upcoming Asset Scan behavior changes in ServiceDesk Plus MSP
Dear Users Greetings for the day. We (ServiceDesk Plus MSP) are planning to release the 10.6 version (by End of Jan 22). We implemented a lot of features available between the SDP's 11.0 - 11.3 version in this MSP 10.6 release. Along with this release,
Servlet API and Lower versions Support Update
Dear User(s) Greetings for the day. We found a less number of customers are still using the old release build (i.e., less than 9400 Builds (version 9.4)) also using Servlet API's and MYSQL as DB. Please note, the support for all the above is already stopped and it is conveyed in different ways to users. The latest builds (versions - 10.5 and 10507 Build) have many features, bug fixes, and the application is tuned to provide better performance as well. Regarding APIs as all our enhancements are
End of Support for NTLM protocol
Dear users, We would like to inform that we'll be permanently removing support for NTLM protocol which is considered as an outdated protocol soon in ServiceDesk Plus MSP. End of support means that we will not fix bugs related to NTLM, thus, we strongly
[Free e-book] 5 reasons why your analytics initiatives are failing and how to fix them using AI
Gartner predicts that 80% of analytics initiatives will fail by 2022. Don't let your business initiatives be one of them. Download our e-book to learn how AI-driven analytics can put your organization on the fast track to success.
[Free e-book] 5 reasons why your analytics initiatives are failing and how to fix them using AI
Gartner predicts that 80% of analytics initiatives will fail by 2022. Don't let your business initiatives be one of them. Download our e-book to learn how AI-driven analytics can put your organization on the fast track to success.
[Free e-book] 5 reasons why your analytics initiatives are failing and how to fix them using AI
Gartner predicts that 80% of analytics initiatives will fail by 2022. Don't let your business initiatives be one of them. Download our e-book to learn how AI-driven analytics can put your organization on the fast track to success.
[Free e-book] 5 reasons why your analytics initiatives are failing and how to fix them using AI
Gartner predicts that 80% of analytics initiatives will fail by 2022. Don't let your business initiatives be one of them. Download our e-book to learn how AI-driven analytics can put your organization on the fast track to success.
[Online training] Analytics Plus free virtual training for beginners
Learn how to turn data into insights. Join us for a free training session and learn the basic steps to import data into Analytics Plus, create reports and dashboards, use built-in AI assistant, Zia, to get answers to questions, share and collaborate with
Exclude certain fields from Notification Rule: "Acknowledge requester by e-mail when the request is updated"
It seems that a request is "updated" whenever any field in it is changed. But we have some fields used for internal purposes, and when those are changed by the technician, how can we avoid sending notifications about them? Am I missing something obvious?
Query Report Asset State
Hello, help me add in this query Asset State (In store - In use etc.) User Asset Assigned Thank you SELECT (resource.RESOURCENAME) AS "Computer Name", count(sdatt.attachmentname) AS "Attachment Count", LONGTODATE(MAX(sdatt.attachedon)) "Last Document
SDP Build 9336 - SMTP Issue
Currently getting the following error in the logs when sending emails via o365 smtp auth on build 9336. [03-01-2022]|[SYSOUT]|[INFO]|[124]|: 421 4.7.66 TLS 1.0 and 1.1 are not supported. Please upgrade/update your client to support TLS 1.2. Visit https://aka.ms/smtp_auth_tls.
Configure Email Alerts - Overall disk space less than
I am currently using the "Configure Email Alerts - Overall disk space less than 5%" to alert me. This is working fine for all PC computers, but does not alert me to MAC computers that meet this threshold. Is this a bug? Rich
Vulnerability scanning - how often? force scan?
We have the Endpoint Security addon for Desktop Central and I've been busy fixing out of date software. (starting with the Critical over 90 days). I feel like I fix 90 bugs, but the list only goes down by 40.. or something like that. then the next
Updating Microsoft 365 not working
Good Afternoon, I am patching - Update for Microsoft 365 Apps for Enterprise Current Channel for x64 2201 of version(14827.20192) on 5 Surface Go Devices and I am not able to get the patch installed with refresh or startup options. I keep getting "The
Looking for a way to determine if agent upgrade fails
We are seeing an issue where an agent upgrade fails and the system is then removed from DesktopCentral and we have no way of telling without going to the agent tab and looking for it. Many other systems have alerts to let admins know when systems have
APM v15402 Not able to collect the data for CPU,Disk,Memory attribute using SSH mode
Good mornig, Please, you could support me with the issue "Not able to collect the data for CPU,Disk,Memory attribute using SSH mode". I added recently 14 linux monitors and all have the same message. I had check the commands used to obtain the información
Desktop Central Integration
Desktop Central was a bit of a surprise for us. We went ahead and installed it on the same server as Service Desk Plus. We do not plan on getting a licensed version. We would only want to use the Desktop Central agents to scan assets. Is having Desktop
Can I set snmp-server host IP on snmp device by using MIB browser?
Hello all, I got a device that supports SNMP according to its spec. It has only web access (no telnet, no ssh), and I can't find any snmp related configuration field on its web configuration. I can get responses from the device via Mib browser, and I
[SD- 100868]SCCM integration and software inventory
Hi, Because we didn't want to deal with the hazzle of managing a whole extra product (Desktop Central) in regards to configuration, patching, etc. we haven't installed the Desktop Central and therefore our Asset function in SDP is now limited. We've instead
Change - Implementation - Sorting of Tasks
When viewing the Implementation stage of a Change, it would be great if there was a sorting option for Tasks which just directly sorted by dependencies. For example, right now if I add four tasks and then I define the dependencies such that they go in
Editing groups of specialists is not available
Hello. after updating to version 13.00, the ability to get into the "Support Groups" section in Russian disappeared. After clicking on the link, returns to the page - /HomePage.do?view_type=my_view If translated into English, then it enters the page,
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