Upgrade from Version 9.4 build 9400 to 10000
I am trying to upgrade from Version 9.4 build 9400 using the following file i.e "ManageEngine_ServiceDesk_Plus_9_4_0_SP-1_0_0.ppm" But its showing uninstallation completed with the below error in dos prompt in the background. Could not create connection;
How to add fields with multiple section for Project Module?
Hi there, I want to add additional fields with multiple selection into my project detail (project module), is it possible? And how to make field required? Thank in advance for your help.
Select different owner when creating a project
We are on SDP 12006. When creating a new project, the only user in the Owner dropdown is the person creating the project. We have multiple technicians that have the Project Admin/Manager role associated with their Technician account. How can I get other
API Rest Put to assign ticket fails with error 4000
{"response_status":{"status_code":4000,"status":"failed","messages":[{"status_code":4000,"message":"Input Json Data not found for entity.","type":"failed"}]}} When doing this from the API documentation page on our actual server, it works fine. When running
Custom views - Sorry an error has occurred
Hi, We're currently on build 9320 but have had this problem since 9315; every time any user attempts to create a custom view or edit an existing custom view they receive the below error: Sorry an error has occurred Unknown error occurred while processing your request. I've checked the \ManageEngine\ServiceDesk\Server\default\serverout0.txt log file and it throws a pile of Java exceptions when this error occurrs. So far I've tried the below that I found in an old thread: Shut down service desk Rename
[Free training] Making IP and rogue device management hassle free!
Hey there! Tired of tackling never-ending spreadsheet rows and the security threats of rogue devices? Don't worry, we've got you covered! To help you easily manage IP addresses and tackle rogue devices, ManageEngine OpUtils is offering live, online
[SOLVED]no login for Administrator in web interface
Hello, i have a problem with administrator login to the web interface in service desk plus. when i prompt the credentials the system returns "username or password is incorrect" i search in the logs and i find this: [08:31:31:344]|[02-22-2022]|[com.adventnet.authentication.internal.PAMImpl]|[INFO]|[59]:
Problem While Sending SMS
Hi when I want to send a test SMS in ADSelfService, the message "SMS sent successfully" will be shown. but No SMS will be sent and in Serverout0.txt log file i can see http url address page as html. Also I have tested SMS service with same parameters
Windows KB5009543 and KB5009566 updates break L2TP VPN connections
Hello everyone, January Patch Tuesday updates are out and Windows administrators have been seeing issues with the Windows 10 KB5009543 and Windows 11 KB5009566 cumulative updates. These updates seemingly break L2TP VPN connections. The issue: Users who
2 factor auth wont stay configured
Has anyone else had an issue with the 2 factor auth where after a few weeks it wants you to rescan QR code and reset up 2 factor when you login? We even have a few techs that even using the application or email it never accepts their 2 factor config.
Create request by technician
Hi, I know that is possible to create requests by technician for accounts this technician is associated with. But unfortunately when technician creates request his name is not listed in requesters drop down. I find out that there should be some option 'Show
[SD-100785] Empty new request after duplicating service/incident request
Hi SDP is v120007 After last upgrade request duplicating process is broken During duplicating incident or service request SDP clears body (description) of duplicated request and keeps all other fields like subject, type, requester, SLA, assets, etc.
Technician task auto assign
Hi, For service catalog form design I used task pre- define template, but I want to assign task to technician in support group. Please add this feature in next release
Python script for update CI Name
The task is to massively update the names of CI from the excel file. It is necessary to write a script, but due to little experience in python, I have difficulties in working with the API (Update CI). Can you please help with this? Are there any ready-made
Upcoming enhancements in Notifications ,Custom operational hours ,changes ,solutions ,purchases ,Integrations.
Dear Users, We are elated to announce the upcoming enhancements in notification , custom operational hours , changes , solution , purchase, Integration . Below is a brief run-through of the same: Enhancements General Notifications Support
Large Size of backup_logs folder in Desktop Central
Hi Friends my Desktop Central backup_logs folder has about 47GB Size and it has been grows in only 2 days! Also Number of log files is 8347! Log file and Screenshot has attached. my Desktop Central Version : 101213705 DB : SQL Server
Solutions section - Is it customisable?
I am just making the last few amendments to the Self Service portal before launching it to the business. Some of the feedback I've had is that the 'Solutions' section is not aesthetically pleasing and looks very archaic. Is there a way to customise it,
SDP <> HPSM Integration
I’m currently testing manage engine SDP and I was wondering is there any way to integrate ITSM systems like “HP Service manager” with SDP to open requests on SDP using the pre-field data on HPSM? Thanks
Added new instance - only one technician?
HI We are testing a new instance and I wanted to allow my supervisor to demo it but I received this message: "Your license type does not allow you to add more than 1 technician. - Technician add" Is there any way to allow more than one technician for
NetFlow Analyzer Pitstop - Stopping support for 32 bit installations
Dear Users, Please be informed that 32 bit installations will no longer be available for ManageEngine NetFlow Analyzer. Support will be stopped for all 32 bit installations by September 30, 2022. We request all users with 32 bit builds to migrate to our
Dell PowerMax P2000 Monitoring
Hello, I received a newsletter saying that "OpManager extends support for yet another storage device. Dell EMC Powermax can now be monitored with OpManager. " but I could not find PowerMax option in storage monitoring part. Do I need to upgrade software?
Notify group member when ticket is assigned to group (without technican)
Hi, your technicans did not receive any notification by mail when a ticket is assign only to a group. I tried it with: Alert group members by e-mail when a new request is added to the group Alert group members by e-mail when a request is left unpicked
[SD-98765] New version - broke notification edits?
Hi On version 11308. If I go to 'Notification Rules' and then select anything under' email templates for' (Replying to Request for example) I get a big red error and cannot edit the reply notification. Doesn't seem to work with any of the 'Email Templates
Mail Fetching process of ServiceDesk Plus was stopped
Hi Team, We are getting following error message while mail fetching process. Product Name : ManageEngine ServiceDesk Plus Build No. : 9317 System Error Notification An error occured while processing email with subjectOfMail : RE: Small Parts messageid
Login Box
Hello all We have SD set up to login through AD authentication, but this shows up when trying to navigate to SD. So users need to login using their AD credentials. Any suggestions on preventing this from popping up?
How to register device damage on the assets module
Hello, I am am trying to figure out how to keep track on device damage`s . And pull reports to show how many devices have had damage the last week or month. Currently we use a google sheets doc to write it down . An extra tab called damage history with
Logging in with O365 Credentials
I currently have a mixed environment of On-Prem AD and Azure AD. Not all users have an On-Prem account but all users do have an Azure AD Account. For a variety of reasons, we are not synching our 2 environments and for the foreseeable future we won't
Creating ServiceRequest by API
Hello, I'm trying to create a service request via API I'm using "is_service_request" field for this in body. But getting response: "field":"is_service_request","type":"failed","message":"Read only field cannot be edited" Can I make this field editable,
Upcoming 10.6 version release - Behavior changes and EOL Updates
Dear Users Greetings for the day. We (ServiceDesk Plus MSP) are planning to release the 10.6 version (by Jan 22). We implemented a lot of features available between the SDP's 11.0 - 11.3 version in this MSP 10.6 release. Along with this release, as mentioned
Others Category Default Value Unicode issue
Hi, I want to change others category default value in service category to Arabic string, but I see UTF-8 issue that attached. I used this query to update: update globalconfig set paramvalue = N'الآخرين' where category = 'Others_Category_Default_Value'
Edit built in fields name?
We are creating templates for end users to input their issues, and we would like to rename/reword some of the built in fields. Can this be done?
Desktop Central forcing a reboot outside of maintenance window
This is related to ticket 2513407. We've been told that there is BUG in the server software that is causing the Destop Central Agent process installed on servers to reboot unexpectedly. Obviously this is going to cause a lot more harm than if it were
Single Sing one Error
SSO log error: 2022-01-01 12:13:09: jcifs.smb.SmbException: The SAM database on the Windows NT Server does not have a computer account for this workstation trust relationship.
Asset explorer / Desktop Central Agent without Desktop Central Server?
In the past we have maintained our assets using the Asset Explorer, in the release notes for the new SDP version we were told to use the Desktop Central Agent in the future. How can we use the Desktop Central Agent without installing the whole Desktop
Unified HR and access management with ADManager Plus' HRMS integration
Organizations often use a HR management tool like Zoho People, UltiPro and other tools to manage their employees. But when it comes to identity and access management in these organizations, IT administrators struggle with synchronizing the HR database
Define role to access all request except one support group requests
Hi, I have SOC team in my organization. This support group request is about security. In our security policy SOC group's requests should not be viewed by others, not even the service desk support group (first level). What should I do to define role to
Free training online: Optimize firewall performance
Stay ahead with the Firewall Analyzer free training online, join our product expert and gain insight on the ways to optimize firewall performance. The given below is the training agenda. Perform in-depth impact analysis for a proposed new rule using the
Click-To-Call sample script
Hi, I want to implement click to call option with our custom IPPBX in integration->telephony->service custom. I need to sample with any language to understand structure to do this job. Thanks for posting a sample script here. Thanks for helping
Database size
Hello, Just a general question here. Other than a scheduled database maintenance cleanup. Is there anything else that can help purge the data? For example, performing a clean up for asset scan history, or, removing system notifications? Regards, Gary
Schedule sleep / wake up or just screen off / on for Android tablet in Kiosk mode
Hi, I successfully applied Kiosk profile with one application for my Samsung tablet. Does ManageEngine have a profile to schedule display off / on? We want display to be turned off from 18h until 07h in the morning. Is this possible? Kind regards, I
Next Page