Agent Installations
I'm currently in the process of rolling out OpManager, Desktop Central as well as other ManageEngine products. If I currently have a Desktop Central agent deployed on a server do I also need to install the agent for OpManager as well or are they one in
Expanding on the Ageing Report for In Progress Reports
Hi, Could you please explain on how I could expand on the Ageing Report for in Progress? I would like the following. Technician Name: Tech 1 0 – 30 days (2 Tickets) Ticket 1 Ticket 2 31-45 days (4 Tickets) Ticket 1 Ticket 2 Ticket 3 Ticket 4We are
Pitstop Forums - Restrict posts in some sub-categories?
This is an idea associated with the Pitstop Community Forums, not ServiceDesk Plus itself, but as it's the only forum I participate in, I'm posting here. The 'General' area of the forums appear to be full of spam, but feel free to move elsewhere if appropriate.
Process Email Command Before Business Rule
Here's the setup: We have an Email Command that runs an EditRequest and 1) Adds Resolution notes and 2) updates a unique field with a "Closed" keyword. We also have a Business Rule that triggers when a ticket is edited and this unique field gets populated
Windows 11 Upgrade patches listed under 'Missing Patches/Installed Patches/Applicable Patches' [If 'Optional Updates' in Patch DB Settings is enabled]
Hey everyone, This forum post is to announce that from 28.03.2022, if you have enabled Optional Updates in Patch DB Settings, the Windows 11 Upgrade patches will be found listed under Missing Patches / Installed Patches / Applicable Patches view. If
Google releases fixes for several high severity vulnerabilities in its Chrome 100.0.4896.60 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 100.0.4896.60 for Windows, Mac, and Linux. This update comes with 28 security fixes. The details of the vulnerabilities fixed are as follows: CVE ID Description Severity CVE-2022-1125 Use after
Google releases fixes for several high severity vulnerabilities in its Chrome 100.0.4896.60 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 100.0.4896.60 for Windows, Mac, and Linux. This update comes with 28 security fixes. The details of the vulnerabilities fixed are as follows: CVE ID Description Severity CVE-2022-1125 Use after
Google releases fixes for several high severity vulnerabilities in its Chrome 100.0.4896.60 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 100.0.4896.60 for Windows, Mac, and Linux. This update comes with 28 security fixes. The details of the vulnerabilities fixed are as follows: CVE ID Description Severity CVE-2022-1125 Use after
Windows 11 Upgrade patches listed under 'Missing Patches/Installed Patches/Applicable Patches' [If 'Optional Updates' in Patch DB Settings is enabled]
Hey everyone, This forum post is to announce that from 28.03.2022, if you have enabled Optional Updates in Patch DB Settings, the Windows 11 Upgrade patches will be found listed under Missing Patches / Installed Patches / Applicable Patches view. If
Add a "Add Signature" button to the WYSIWYG editor
It would be great if there were just a button on the editor for creating tickets / writing replies / pretty much anything that is a written communication from one user to another which utilizes the WYSIWYG editor. I know that the signature can be added
Google Chrome fixes one actively exploited zero-day CVE-2022-1096 in its stable channel 99.0.4844.84 update
Hello everyone, Chrome stable channel has been updated to 99.0.4844.84 for Windows, macOS, and Linux. This update comes with fixes for 1 actively exploited zero-day vulnerability tracked as CVE-2022-1096. This is a Type confusion vulnerability V8, which
[Changes reverted] Windows 11 Upgrade patches will no longer be listed under 'Missing Patches / Installed Patches / Applicable Patches' [If 'Optional Updates' in Patch DB Settings is enabled]
Hello everyone, This forum post is to let you know that we have reverted the changes made earlier regarding the listing of Windows 11 Upgrade patches under Missing Patches / Installed Patches / Applicable Patches [If Optional Updates in Patch DB Settings
[Changes reverted] Windows 11 Upgrade patches will no longer be listed under 'Missing Patches / Installed Patches / Applicable Patches' [If 'Optional Updates' in Patch DB Settings is enabled]
Hello everyone, This forum post is to let you know that we have reverted the changes made earlier regarding the listing of Windows 11 Upgrade patches under Missing Patches / Installed Patches / Applicable Patches [If Optional Updates in Patch DB Settings
Silent installation by Desktop Central
Good morning, I have a problem, when i launch a self extractor package from the script repository, on the user's terminal can see the prompt. But we didn't want that, how can i launch a silent installation to pc's on network? We have preconfigured packages
Change Management - report on CAB recommendations for change requests
SELECT changetocab.changeid "ChangeID", chdt.title AS "Title", ctdef.NAME AS "Change Type", ownaaa.first_name AS "Change Owner", stageDef.displayname AS "change Stage", statusDef.statusdisplayname AS "Change Status", orgaaa.first_name AS "Change Requester", approvaldef.statusname AS "Approval Status", Longtodate(apprd.action_date) "Approval date",
Get rid of Oracle Java - replace with AdoptOpenJDK or similar
Our organisation want to get rid of Oracle Java due to the painful and expensive license management issues that have developed in recent years. Even the older free Oracle java versions, such as the one used by ApplicationManager, still cause pain as it
Technician Filter out replies on requests
HI I have one technician who wants to stop receiving 'reply notifications' on requests assigned to him. What is the best way to accomplish this?
Pick List from External Data
Hello, could you give me a hand for this job? I should feed a MultiSelect List via a csv. I would like to use powershell and api v3. The list must be fed every day through a scheduling that will be carried out on the server Thank you
feature to mandate group or other fields from inline view of request module
Hi Team, I think it should be made possible to mandate the group or other editable fields from Request view page PFB view which I am refering too. Since this will impact where group is mandated and technician clear's the selected value for this.
Office 365 Update
Hi, the latest Semi-Annual MS Office 365 update has installed successfully on 18K devices on our estate. However in the last couple of days a number of PCs are requesting Admin rights to install the update and seem to be re-installing Office 365. Any
MicroTik Password
Is Microtik supported for remote password reset?
customize logo company in purchase and assets module
Dear all i am asking for the way to add company logo in PR Print preview and Assets Print Preview
Exchange Reporter Plus build 5702 released with seven new admin audit reports and issue fixes!!
Hello Everyone, We have released a new build of Exchange Reporter Plus, 5702, with the following enhancements and issue fixes, Enhancements New Admin audit reports: Seven new Exchange Server audit reports have been added under the Admin audit log
Tickets Reassigned by Technician
Looking for a query (Postgres) that lists tickets which were re-assigned in the past month filtered by a particular technician. We're trying to determine if a particular technician is re-assigning tickets to other technicians. Layout could be something
Multiple push requests to ADSS App for VPN
I just finished setting up MFA for VPN on our network and we are in pilot mode. Everything seems to be working well, except when users are logging in their mobile phones are getting multiple requests to allow the login. Even after the first request was
Unable to fethc accounts
When trying to discover accounts on a Windows Domain server I get the error 'Unable to fetch accounts' (1) Device unreachable (2) Insufficient privileges to fetch accounts. The server can reach the remote server via DNS name and the windows service is running with Domain admin privileges. I'm finding it difficult to follow the prerequisites found at the link below as I'm using V9 and the instructions don't appear to be the same, I'm not able to select 'Administrator Account' as the Domain admin.
User reply to a Closed ticket response creates a new ticket
Hello, If a user replies to a closed ticket ME creates a new ticket with the same subject. is there a way to stop this from happening?
Creating several new sites
Hello team, We have a question. Is it possible to create a new site via API (PowerShell or python)? Or, is there any secure way to add several new sites at the same time from an Excel list? We are going to add several new sites, and creating those sites
Domain Login ID issue
Hello, I am looking for a solution for one the issue My requester name is Amit.Kumar His email id is Amit.Kumar@abc.com when user login with ID= Amit.Kumar he is sucessfully login but when he login wit ID=Amit.Kumar@abc.com he also login successfully
issue while coping Business rules from one site to other
Dear Team, We are trying to copy business rules from one site to other but could see on rules with critera gets copied and no action is updated for any BR. Use: I am trying to copy one of the site's business rules, technician groups, SLA which is currently
Is it possible to run a report in Service Desk that shows an assets scanning status?
I would like to run a report on assets in Service Desk that shows the asset name, asset state, agent version, scan status, last scanned, and scan type fields. Can someone assist me with this?
##] Could Not Find C:\ManageEngine\ServiceDesk\bin\jndi.properties when starting ServiceDesk
A. I had to reconfigure the incoming mail server info. I received the followin message when I tried to save the settings. "Try to configure the Self Sign/Trust certificate". B. I looked for it in the mail fetching issues and follow the steps described
APM- System is Down. Ping test failed.
Good Afternoon, Please, could you support me with this issue. We have two linux monitor with the message "System is Down. Ping test failed." 1. From AppManager server I have response from both servers. Ping Test passed Telnet Test passed 2. The IPs are
Reporting on 'self-solved' requests
I haven't found it yet, but I'm still really new to the software. Is there a way to get metrics on solutions that caused a requestor to resolve their own issue? When they go to the self-service portal and open the default request form, once they start
Backup User Profile in OS Deployment
Hi, We are using Desktop Central Os deployment. I am giving user profile backup respository but which user profile folder giving in user backup image, desktop or documents or downloads thank you
Time Spent and Elapsed Time
Hi, I am extracting some data into Power Bi and I can convert the unix date for such fields as created time but I am not having any luck with fields such as Time Spent or Elapsed Time. What would be the SQL statement to convert this to regular time? Regards,
Google Chrome fixes one actively exploited zero-day CVE-2022-1096 in its stable channel 99.0.4844.84 update
Hello everyone, Chrome stable channel has been updated to 99.0.4844.84 for Windows, macOS, and Linux. This update comes with fixes for 1 actively exploited zero-day vulnerability tracked as CVE-2022-1096. This is a Type confusion vulnerability V8, which
Google Chrome fixes one actively exploited zero-day CVE-2022-1096 in its stable channel 99.0.4844.84 update
Hello everyone, Chrome stable channel has been updated to 99.0.4844.84 for Windows, macOS, and Linux. This update comes with fixes for 1 actively exploited zero-day vulnerability tracked as CVE-2022-1096. This is a Type confusion vulnerability V8, which
Updating Request Additional Fields With Deluge (Business Rule/Custom Function) Errors
Hello, I have a business rule set up to run a Custom Function when a ticket is created through email. I want to change the contents of certain fields based on the subject of the email. Mode An Additional Pick List An Additional Sline Category/Subcategory/Item
Buy Registered Passports, ID Cards, Drivers License and Counterfeit Money Online +1(256) 733-1313 Buy Japanese Passport Online https://buyqualitynotes.com/buy-passports-online/
Buy Registered Passports, ID Cards, Drivers License and Counterfeit Money Online +1(256) 733-1313 Buy Japanese Passport Online https://buyqualitynotes.com/buy-passports-online/ Purchase Registered Passport Online https://buyqualitynotes.com/buy-passports-online/
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