No confirmation emails
Is it possible to create a requester account that has an email address to identify the incoming requests, but does not send out emails to that account? We have some devices that report alarm states to us but they don't need to receive emails from SD+.
Nginx Zero-day RCE Vulnerability
Hi There, Does it affect zero-day ManageEngine products spawned on Nginx? Can you give me information about this? ref: https://securityonline.info/nginx-zero-day-rce-vulnerability-alert/
Google fixes several high severity vulnerabilities in its Chrome 100.0.4896.88 Stable Channel update
Hello everyone, Chrome stable channel has been updated to 100.0.4896.88 for Windows, Mac, and Linux. This update comes with 11 security fixes. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-1305 Use
Notifications when "Do not allow request creation by email" is turned on
Team, As we all know, Email support, while convenient, is one of the least effective methods for taking in requests. We've finally gotten our enterprise to acknowledge this and we would like to move to a model whereby we are only using the self-service
Google fixes several high severity vulnerabilities in its Chrome 100.0.4896.88 Stable Channel update
Hello everyone, Chrome stable channel has been updated to 100.0.4896.88 for Windows, Mac, and Linux. This update comes with 11 security fixes. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-1305 Use
Google fixes several high severity vulnerabilities in its Chrome 100.0.4896.88 Stable Channel update
Hello everyone, Chrome stable channel has been updated to 100.0.4896.88 for Windows, Mac, and Linux. This update comes with 11 security fixes. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-1305 Use
Some users can can use old passwords and some not??
Hello... We have Windows Server 2012 R2, where we have a server named AD-1 and is the primary so to speak and AD-2 is the secondary, meaning only AD-1 can send out the changes. We are using ADself service Plus. Not sure where to look to get the version
Your account is not configured for Multi-Factor Authentication. Please contact your Administrator.
I am trying to enforce MFA enrollment and MFA on our superadmin accounts in ADSelfService Plus. The superadmin accounts are a couple of user accounts synced from Active Directory. These user accounts are in their own OU in AD and do NOT have any other
Deprovisioning best practices series #3: Regularly clean up stale accounts
Inactive user accounts are a major threat to an organization's security as they can be easily exploited by attackers to gain entry into the network. In order to keep the Active Directory clean and secure, it is important to ensure that inactive user accounts
Allowing user to select department assets
Hi, We're using SDP for our internal IT department, but would like to also use it for customer tickets. We have currently created a customer as a fake department and added a user and assigned it to that department. That seems to work and we can add more
Unassigned tickets
We have a bit of a hard time finding where to switch so that unallocated tasks end up with a specific queue. I would like to change so that all new cases that are sent to our service desk end up with a specific queue and not those that are not assigned.
Survey report is not calculating average rates well since upgrade
Hi All, I have a problem with the survey report which is about the average rating by months. After the upgrade the AVG line has started to miss calculating the average rating, but I don't know what is the reason, When I check in the individual rating
Change Tasks - Notifications
HI Setting up a new change management instance. During my testing I am creating a task within a change request, Problem is - I do no not get a notification that a task has been assigned to me. Task notifications work fine with incident requests. But nothing
[SOLVED] Reset MFA for Administrator account
I have a MFA issue, after adding google authenticator as my second way of authentication for Administrator account, it is not working and I can't login to service desk plus now . I there any way to reset it?
Trying to start PostgresSQL server failed
Hi everybody! For several months, I've had issues with trying to update my install of ServiceDesk Plus FREE version when it was trying to stop or start PostgerSQL To get around it, I would manually use startDB.sh or stopDB.sh and the patch would apply.
Error occured while processing the DownloadInstalledProductsXML
Hi, after updateten my test system from 10.1.2127.16.W to 10.1.2137.11.W patch scan isn't working anymore. Nothing else was changed. Only DC Update including the automatic agent update. Clients have this error in the logs: 22-02-07 APD
Locked out of system
We've updated our main AD administrator account which was configured within SelfService for domain configuration. Problem is we are now unable to log in to the system to update the configuration with the new password (get Invalid domain configuration
Patch ID 109351 Update for .Net Core (x64) (3.1.23) Wrong Download
The download for this patch is for the previous version, attempting to automatically download it attempts to download the 3.1.22 version and generates a checksum error. Please pass this to the patch team for review and correction
[Important] ADSelfService Plus 6122 Security Fix Release
Hello everyone, This is to announce the release of ADSelfService Plus' latest build, 6122, with the following issues fix. Issue Fix: In product instances where post-action custom scripts are enabled, a security vulnerability (CVE-2022-28810) which could
Configuring OpMan to alert which port starts a broadcast storm.
Hello all, I'm a Net Admin at a company with 8x Juniper closet switches, and 27x Juniper compact switches that my team and I manage on a daily basis. We use OpMan in our environment for most of our networked infrastructure. Recently, we've been having
[New update] [Solved] Tableau Prep Builder patch gets automatically installed on systems that didn't have the product installed
Edit 2: Added RCA of the situation. Edit 1: Uninstallation patches for dependency products have been added. Kindly scroll to the bottom of the post. Hey everyone, This forum post is to announce that the team is aware of a minor issue arising in
AdManagerPlus
Hi everyone. I have a problem with reports in this App. All reports always showing only 100 entries. Is it license restriction on something different like specific settings. I have version 7.1.26 now in trial mode
Upload Desktop Central Server logs via Web interface
Would like the ability that if support needs the logs from the Desktop Central Server and Distribution server that we can do this via the normal Desktop Central web interface support menu option. In addition, this would allow the upload WITHOUT shutting
Email Confirmation Steps for ADManager
Hii Everyone, I would like to ask you if is anyone who can help me with the problem below: I should create 2 steps of the email confirmation for: - Create Users - Reset Password - Modify Users As for the Unlock Users, I need one step of the email confirmation
ADManager Plus flagged for Spring4Shell vulnerability (CVE-2022-22965)
Anyone else having their ADManager instance flagged as having Spring4Shell vulnerability (CVE-2022-22965)? Does ManageEngine have any information on this? thx
Incident UDF Fields not available in custom report
Hi all, I'm trying to create a custom matrix report using UDF fields we created for a custom Incident template. When I use the Custom Report wizard to create the report, some of my UDF fields are available and some are not. I checked the properties
Mass delete of requesters
Hi, Is there a way to prune a multi year old sd+ database of defunct requesters either by selecting their email domain and/or the last time they submitted a case, e.g. no new cases in five years = delete the requester, and/or email domain = "@abc.com"
Set conditional field as mandatory after showing/unhiding
I have a service request field that is hidden until the user chooses a specific value on a related field. [if user type "contractor" then unhide "3rd party assessment" field.] I need to have the assessment field marked as mandatory, but only when the
Anyone able to update to ServiceDesk Plus 13000 or 13001?
Hi All, Anyone able to update to ServiceDesk Plus 13000 or 13001? Although I tried different environments, I was unsuccessful. We had to revert to the old version. I was wondering if anyone has done the updates without support and problems. // ** This
Acting on unassigned tickets
I get annoyed when my technicians act on tickets without first picking it up. So they might send a reply to a user but they haven't assigned the ticket to themselves I'd like to make the ticket unworkable unless you first pick it up without resorting
Need Help Creating Package to deploy
Need some assistance in Creating a package in Manage Engine to deploy to my windows workstations. The Package is for Qualys cloud Agent.
Google Play Issues only single user
Good day, Whenever I enroll one specific user on an android device, the playstore cannot install or update any apps, it doesnt even display apps. If I add another user to the device that user is fine no issues, play store works perfectly fine, this happens
Accessing Backdated field through the API
I have this Backdated field which I can see when accessing the Change request through the portal as below This Backdated field does not appear when I did a GET request through the API. How do I actually fetch the data for this Backdated field through
Configuring HA
I want to configure password manager in HA mode, but my current setup using MS SQL Express, which I know is not supported for HA; therefore, I will like to migrate to MySQL. Is there a special procedure for migrating an existing PMP configuration from
ADAudit is not capturing event ID 4769
Hello, I am looking in Profile Based Reports -> Account Logon - All Users Logon and this report does not capture even ID 4769 (Kerberos service ticket has been requested). This does not make sense as I see the events in the Security Log on my domain controllers,
Update on the recent vulnerabilities in Spring framework and the impact on ManageEngine on-premise products
A critical vulnerability in the Spring framework (CVE-2022-22965) affecting Spring MVC and Spring WebFlux applications running on JDK 9+ was disclosed publicly on March 31, 2022. The details of this vulnerability is documented by VMWare/Spring here: https://spring.io/blog/2022/03/31/spring-framework-rce-early-announcement
Requester allowed to view All their department requests
Hello, we have departments and few divisions in it. Is it possible to department head to view not only department but and all divisions requests? Currently head of department can see only department tickets, but not tickets of divisions that report to
Associate Asset in Business Rule
Hi, is there a way to use a Business Rule to associate an asset to a ticket? I would like to certain tickets received by email be automatically associated to an asset or CI, but can't find a way to do it in the "Business Rule" window. Thanks and best
Asset Managment - Serial Number
Good Afternoon Has anyone created a function in SDP Cloud to auto populate the Serial number of an asset with the Discoverd Serial Number. We had a similar issue with the last logon user that needed to be the primary users. The SDP Cloud DEV team did
Survey Link Renders Incorrectly
The Survey Link within an email loses https and does not render properly as if the html is incorrect. I am just filling out the simple form so not much I can impact beyond what I am entering, shown below. Any thoughts on rectifying? Selected Text: $SurveyLink
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