SD+ On demand Test environment
Hi How does someone with an existing Prod environment go about getting a replica stood up for test and dev purposes, please? I'm talking On Demand here. Cheers
Please Help, I need to do a report on WORKLOGS
Hi There, i hope you can help me? I have created a worklog group. When an engineer does work on a Request that is chargeable, he puts the hours in the worklog. I need to run a report for our customer with all the worklog/draw down that has been used
Share Request using API
Hi, I can tell from a Python script that you guys posted recently, that Share Request is supported through the API. When I check your API documentation however, there's no info on the Share Request possibilities. Therefore I'm having difficulties implementing it as we use PowerShell for our scripts. Usually (in this case to add a note to a request) we do something like this: # Set system parameters $sdphost = "http://URLtoServiceDesk/" $techkey = "11111111-1111-1111-1111-111111111111" # Set API module
Users Landing screen
I recently came across an issue where some users landing on the Password tab in their display and were trying to connect with on of the passwords associated with the resource. I found a option in Users to change their Tab to Resources or Dashboard.
Cannot select "Site" when we want to "Receive items"
Dear community, We don't have the option to select a site when we want to "Receive items". The "Site" selection is not available: We followed this guide: https://www.manageengine.com/products/service-desk-msp/help/adminguide/purchase/receive-items.html
New Feature in assets , Enhancements in assets , Zia and Behavior changes in assets
Dear Users, We are elated to announce the upcoming features in assets, enhancements in assets, Zia Prediction for Sub Category and Item and behavior changes in assets. Below is a brief run-through of the same: New Features Asset Life Cycle
SDP MSP - Android no se puede conectar al servidor error de login 10.6 Construir 10601
SDP MSP - Android no se puede conectar al servidor error de login 10.6 Construir 10601
Android Kiosk mode Wallpaper
In Kiosk mode, Manage Engine default wallpaper looks good in any tablet rotated position. But if custom wallpaper is applied, then when tablet is being rotated, wallpaper also rotates and gets all stretched out and messed up. Is it possible to change
How to configure password Sync in three domains multidirectional
Its possible to do a multiway password Sync with 3 domains? I configure password Sync agent in all dcs of the 3 domains, and create 6 Sync policíes A to B, A to C, B to A, B ti C, C to A and C to B. I do this config because a suport technician tell me
SDPLUS API V3 get information about field, system fields and UDF "Additional field"
Using API V3 I get json template structure. The structure contains field names, both system and UDF "Additional field". Questions: 1. udf - "Additional field" How to get information (field type(int, string, list, title, default value, list of values for
Tomcat upgrade suggestion
I'm running an older version of Manage Engine 14332 that uses Tomcat 9.0.16 Tenable vulnerability tools are reporting the following Medium severity issues. Apache Tomcat 8.5.x < 8.5.58 / 9.0.x < 9.0.38 HTTP/2 Request Mix-Up Apache Tomcat 9.0.0.M1 < 9.0.20
APM Plugin MSSQL Server Network error IOException: Could not create socket
Hi, could you help me with this message. The database monitor was working good. But days ago send the message: MSSQL Server is down. SQL Error : Network error IOException: Could not create socket I edit the monitor and test the credential. I checked
How to populate Projects Titles in a request additional field
Hello, I want to list project titles in a request additional field. How can I do that? I made some attempts but failed.
Mozilla fixes several high severity vulnerabilities in Firefox 99 and Firefox ESR 91.8
Hey everyone, Mozilla has released fixes for several high-severity vulnerabilities in Firefox 99 and Firefox ESR 91.8. The details of the vulnerabilities fixed can be found below: CVE ID Description Severity CVE-2022-1097 (Firefox and Firefox ESR) Use-after-free
Mozilla fixes several high severity vulnerabilities in Firefox 99 and Firefox ESR 91.8
Hey everyone, Mozilla has released fixes for several high-severity vulnerabilities in Firefox 99 and Firefox ESR 91.8. The details of the vulnerabilities fixed can be found below: CVE ID Description Severity CVE-2022-1097 (Firefox and Firefox ESR) Use-after-free
Mozilla fixes several high severity vulnerabilities in Firefox 99 and Firefox ESR 91.8
Hey everyone, Mozilla has released fixes for several high-severity vulnerabilities in Firefox 99 and Firefox ESR 91.8. The details of the vulnerabilities fixed can be found below: CVE ID Description Severity CVE-2022-1097 (Firefox and Firefox ESR)
SLA - Due By Date not autofilling
Hi Team, Our org uses SLA's which appear to have been set up correctly however when a user submits an incident or service request using the templates we've provided, the due date does not get set automatically on the ticket. I've read through some old
Unable to sync AD users to servicedesk
I was able to sync AD users as recently as End of January. I have changed nothing except Patch and now i get this. My Passwords has not changed and i have entered the password again just to make sure. Any assistance would be helpful.
DUO MFA call via HTTP (Windows GINA client)
Hello ManageEngine, We are deploying the ManageEngine GINA v5.9 client via HTTPS and it works well however our environment blocks HTTP calls to the outside world. This comes into play during the GINA DUO MFA prompt. From the logon screen, after a user
Mobile App: customizing help page?
Hello everyone, I've been wondering if there is the possibility to customize the help page in the ManageEngine ADSelfServicePlus App, or is it a built-in page? Thanks David
What should be the latest production version?
Seeing that the Desktop Central MSP forum is dead I thought I would post here We seem to be confused with the versioning of Desktop Central MSP or at the very least the production version. Have an on prem installation which is 10.1.2138.9 however your
Inventory Module > Software Management Best Practices
I've been working in our ServiceDesk Plus and DesktopCentral system trying to get the software licensing to a point where we can use it for better management of the licenses in the environment. Spreadsheets and the like are still in use, because of speed
Inventory
Inventory of Cisco Stack, Cisco VSS, Nexus switches... All of this doesnt show on any of inventory reports. I believe this happends because templates for this devices are not good. It doesnt pull the right OID. Can i modify the device template so it uses
Requester Access To Site Requests
When giving a requester access to view all requests for a site for auditing purposes, add an option for the requester to also view deleted requests, or at least add a drop-down option for this. This would allow us to give users in our quality group to
SSL Certificate import Error
I am getting an error when trying to import a certificate into ServiceDesk Plus. I did send this in to the ServiceDesk Plus Help Desk and they wouldn't look at it because I am using the free version. I am using SD+ version V 13.0 Build 13000. On Premise
ServiceDesk Plus Cloud: Service Availability
Dear Customers, We observed access issues with our customers in EU data centre. The service is stable and accessible now and our teams are continuing to monitor the service availability. We apologize for the inconvenience, and we'll keep you posted with
Google fixes a high severity vulnerability in its Chrome 100.0.4896.75 Stable Channel update
Hello everyone, Chrome stable channel has been updated to 100.0.4896.75 for Windows, Mac, and Linux. This update comes with 1 security fix. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerabilitiy Severity CVE-2022-1232 Type Confusion
Google fixes a high severity vulnerability in its Chrome 100.0.4896.75 Stable Channel update
Hello everyone, Chrome stable channel has been updated to 100.0.4896.75 for Windows, Mac, and Linux. This update comes with 1 security fix. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerabilitiy Severity CVE-2022-1232 Type Confusion
Google fixes a high severity vulnerability in its Chrome 100.0.4896.75 Stable Channel update
Hello everyone, Chrome stable channel has been updated to 100.0.4896.75 for Windows, Mac, and Linux. This update comes with 1 security fix. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerabilitiy Severity CVE-2022-1232 Type Confusion
SD Cloud Office365 Mailbox access stopped
I have raised a support ticket with Manageengine but looking to see if anyone else having issues with picking up emails from their Office365 mailboxes. We have 3 instances all with unique mailboxes in Office365 which have stopped working at the same time
Resolution Email
Good Morning, If the ticket is resolved within this section, the user does not receive the email. I checked the settings, nothing refers to this section
Information on Spring4Shell RCE Vulnerability?
Is ManageEngine able to provide any information on whether ServiceDesk Plus is impacted by the "Spring4Shell" Spring Framework RCE vulnerability? Announcement from Spring : https://spring.io/blog/2022/03/31/spring-framework-rce-early-announcement
[SOLVED] Change SAML Port
Does anyone know how to change the SAML port in ServiceDesk Plus (on-prem) version? The web interface does not allow you to change it, and if you change the SSL port, it does not update it either.
Create Change Request from ticket
Hi, Is there a way to automatically create a change request from a 'standard' request? Looks like years ago I could ave used this method: https://pitstop.manageengine.com/portal/en/community/topic/script-master-7-how-to-create-a-new-change-request-automatically-from-a-parent-request
Web links won't open in default browser...
We have an employee web portal through Google Sites that have tons of links and tools for our employees. WIth the Google Workspace apps rolled out to the iPads, they are logged in to all of the Google apps once they log in to Gmail. The problem I'm
Live discussion with IDC's Stephen. Learn how to get Digital transformation right.
With so many enterprises competing in the digital transformation race, we surveyed over 350 CIOs and CTOs to understand the transformation journey of global organizations. We found that 54% of businesses are looking to spend the majority of their IT budget
Pam360 agent not responding
Am having issues with the Pam360 agent. I downloaded the agent and installed using command prompt with the key, the agent shows running in the background service but it doesn't respond. is there a step I'm missing or is it from the app
Field value clears when chaning form
Hi if we creates a new release record from a change record. By default you are given three choosies: 1. Overwrite all existing field values (why not the "roles") 2. Overwrite only empty field values (why not the "roles") 3. Do not overwrite As an example
Backup password wasn't documented
Hello. My server crashed, and the server backup was corrupted. I'm starting over fresh, which is okay. The backups were saved to a different server, so I have that at least. The issue I'm running into, is the backup password was changed, but I didn't
Remove email from ManageEngine ServiceDesk Plus Cloud : LDAP Users Sync Results
Where is the membership to this report administered? I am getting bounce backs for a former employee.
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