[Free e-book] Kick-start hyperautomation with AI-powered service management
Did you know that you can save anywhere between 10-50% of IT costs with automation? Also, employees can save between 10-40% of their time by automating manual, laborious, and repetitive tasks. IT service processes are abundant with such repetitive tasks
[Free e-book] Kick-start hyperautomation with AI-powered service management
Did you know that you can save anywhere between 10-50% of IT costs with automation? Also, employees can save between 10-40% of their time by automating manual, laborious, and repetitive tasks. IT service processes are abundant with such repetitive tasks
[SOLVED] API - Project Task dependencies
Hi, Is there a way to get the dependecies between tasks via the Servicedesk Plus API ? I can get pretty much all the other information out, but at the moment I don't see a way to see which tasks a given task depends upon. Thanks Jeremy
Notifications
When a user requests a password, and I am already logged in as the administrator, I am not receiving the notification. I get an email, but the link it provides is not the same as the host, so it doesn't work. Where is that set so it can be changed to
Export of passwords of resources
Is they another way to prevent the export of passwords for just users and not both users and administrators?
Incident Templates and how they display to users and administrators
We are using ServiceDesk Plus 8.2.0 build 8207. I have a “how to” question about how Incident Templates are displayed, a problem with numbers of visible templates, and a specific problem with one template. Our company has 31 Incident Templates in the system, 25 of which are visible to the user. Question: Is there a way to organize how the templates are displayed? In the list that appears when an administrator clicks the “Incident Catalog” button or the drop-down arrow on the button, or
ADSelfService Plus' latest build 6123 released with some security issue fixes
Hello everyone, This is to announce the release of ADSelfService Plus' new build 6123 which fixes the following security vulnerabilities. Issues fixed: A security vulnerability which exposed admin credentials if the ADSelfService Plus server access was
DCC Hangs When Going TO The Computer Tab
Greetings, Our Desktop Central Cloud installation hangs at loading now whenever we go to out computers tab under Scope of Management. It was working just fine this morning until we approved some computers for the agent install, and it has been hanging
10.1.2137.11 to 10.1.2138.11
I see the latest version 10.1.2138.11 is available for download here: Remote Windows Desktop Management and Administration Software - Download Service Pack (manageengine.com) The "if your build number is" column only lists up to 10.1.2137.10. We are on 10.1.2137.11.
Patch scanning fails
Hello, Since this afternoon, Patch scanning on all our 100+ PC fails with error message "Anomalies found in scanning.Contact support with agent logs". I'm not sure if it's due to the upgrade from 10.1.2138.11 or to the synchronizing with the patch database
Attackers Gaining Administrative Access to Zoho ManageEngine ADSelfService Plus Instances
FYI anyone with internet facing selfservice should act quick Rapid7 reporting Attackers Gaining Administrative Access to Zoho ManageEngine ADSelfService Plus Instances Rapid7 Managed Detection and Response (MDR) recently observed several incidents in
Search for requests by requesters?
Hi everyone, if I don't miss out on anything requesters are just able to search for solutions and open request details via ID. But they don't have the possibility to do a fulltext search over requests like technicians are able to perform. Is that correct
Requesters are unable to search requests by keyword
What we would like is for our external customers (requesters) to be able to search all the text in a request (description and replies) using a keyword search, the same way that a technician can. At the moment they are only able to search solutions but being new users of the system a lot of their historic information is not in the solutions database so they are unable to search.
File Integrity : New files were found during the last scan.Please Click here to view Details
Hello, Our OPManager is apparently working fine, but displays this message "File Integrity : New files were found during the last scan.Please Click here to view Details" If i follow the link it says "You are not authorized to view this page" The version
Cert Expired?
Anyone else having a cert expired issue? Using chome does not work to continue, had to use edge to get back in with the expired cert. Just expired like 15min ago.
Patch Tuesday April 2022 - Supported updates
[EDIT] Office updates, Third party updates, and Mac updates, added Below is the list of Patch Tuesday security updates, supported this month New Security Bulletins : 2022-04 Servicing Stack Update for Windows 10 Version 1507 (KB5013269) 2022-04 Servicing
Patch Tuesday April 2022 - Supported updates
[EDIT] Office updates, Third party updates, and Mac updates, added Below is the list of Patch Tuesday security updates, supported this month New Security Bulletins : 2022-04 Servicing Stack Update for Windows 10 Version 1507 (KB5013269) 2022-04 Servicing
Customize Inventory Export PDF
Hello everybody, I'm searching for a solution to customize the given Inventory Export in Desktop Central - Asset Management. We only need the chapters Summary Details and Hardware for Validation - is there any way to generate this? See my attatchements
Internal Error box pop-up on tryign to close a job
Hello, I am getting an Internal Error dialog box popping up when I try to close a job in ServiceDesk Plus Cloud. All the required fields are filled. Please advise.
Convert incident to service request button is missing.
Hello all With the latest update 10601, the convert incident to service request button is missing. Does anyone have any idea why this is? Regards
Adding Zia to Sharepoint Intranet
Hello, Has anyone been able to successfully add the Zia chatbot to their Sharepoint environment? We are hoping to use Zia to automate first contact with the end user and allow them to open tickets. To do this we would like to embed Zia into our companies
Header of the Reports
Hi Team, Is it possible to remove the report header at the time of export? I have a customer who does not want that header to be able to send it to an email and then generate an import automation. Unfortunately the API's were not functional because it
Not accepting the Incoming mail setting
HI Not accepting the incoming mail setting in service desk plus getting below error. But error occurred while trying to check connection with mail server - Problem connecting to mailbox.
How To: Script change subject field with information from custom fields
I have found a few posts talking about this but cannot quite figure it out. Attached are my current scripts and the field I am wanting to use. The main issue I seem to be having is how do i know what to put in cs.getValue(""); everything I try returns
Mail Server Settings - Internal Error
Hello We cannot make any changes in Mail Server Settings. When tried to remove account, "Internal Error" message shows up. ( Please refer to the screenshot in attachment) We cannot remove nor add or change anything in Mail Server Settings. Please advise
Ability to display Assets that share a department with requester in Create Request form
When creating a new request you can pick the asset. Currently the only options are to pick from a list of assets that are assigned to the requester or from all the assets. It would be beneficial to identify those assets that are assigned to the department
Restricting Request Type by Incident Template
Is it possible to only have certain Request Type values available based on the Incident Template? For example, if I have Request Types - Incident/Request for Info/Service Request and on my Incident Template for "New Joinee", I do not want "Service Request"
Requester Access To Site Requests
When giving a requester access to view all requests for a site for auditing purposes, add an option for the requester to also view deleted requests, or at least add a drop-down option for this. This would allow us to give users in our quality group to
Service templates - Site field
Hi community, hope you're doing well. I'm encountering an issue with service templates: the field Site is always greyed out in requester view while it can be modified in technician view, whatever the selected template. Can I somehow enable it in requester
Tableau Prep Builder being pushed out to some of our PCs even though it doesn't exist on our server - anybody else?
I've reached out to Support about this and they confirmed this is a known issue and they're working on a fix and will email us full details when they have them. Support stated this was not just affecting us and our server, but "all" systems. We have multiple
Problems mounting server shares on MacOS, using Mac Agent under Configurations...
Hi, I would like to ask if anybody else, in the forum has encountered issues when trying to mount server shares using the Mac Agent, under Configurations, in Desktop Central? I have just received confirmation (but no bug report reference number, as yet. I have requested this), from DC support that there appears to be a bug, when trying to mount shares, using Configurations in DC. I have been provided with a script, as a work around, until the DC team are able to fix this bug, but I'm afraid the script
ME/DC dropped the ball with macOS patching...
It appears that, since the introduction of macOS Big Sur, Apple have had a paradigm shift in the way patching of macOS behaves and can be managed. It appears that ManageEngine have dropped the ball on this event quite spectacularly. No comment or response
Restoring deleted interfaces
I have several interfaces on a router device that I deleted in netflow. I need to re-add them, and our router should be reporting up to Netflow on them, but they are not dynamically re-adding. Any advice on how to re-add them? Note that our routers are
Getting SNMP IfIndex for already renamed interfaces
Hi, In our Netflow implementation, we have several routers that we recently upgraded to newer models (Cisco). This changed all the IFIndexes, so our previously named (renamed in netflow) interfaces no longer match up with what they are supposed to. Is
Apache Log4j for OpUtils Product
I have searched, but can only find information regarding OpManager. I run OpUtils, is this program vulnerable this Log4j bug?
Wrong encoding in Account description (Cyrillic)
After updating to version 10.6, the information in the "description" field of the account was displayed incorrectly when entering Cyrillic characters.
Changelog for GINA/Mac/Linux Login Tool (5.9 update)?
Is there a changelog for the recent 5.9 update to the GINA/Mac/Linux login tool?
Password retrieval via API with MSP API account
Hi, I've a question. As of version 12000 you have added the following ability: It is now possible to move the RESTAPI users to the client, and the supported client organizations with complete access can manage resources and accounts. Are you also planning
HOW i can monitor the DRBD status and PCS status for Cluster pacemaker
HOW i can monitor the DRBD status and PCS status for Cluster pacemaker
Windows Defender showing as vulnerable, but actually it's not
This is the first time I'm really digging into our new Endpoint Security add-on. One thing that's strange is I have a lot of systems showing: "Vulnerabilites CVE-2021-31978,CVE-2021-31985 are fixed in Windows Defender 1.1.18200.3 mpam-fe-defender-x64"
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