API V3 worklog issue 10.6 Build 10601
Hi, We upgraded the Dev server on 10.6 build 10601. And in previous build 10.4, I had a call on v3 api that was working for fetching worklogs from request with a call on /api/v3/requests/xxxxx/worklog When calling now the service I get an issue : { "response_status": {
Disable users NOT in CSV file
We import and create ad users from a CSV file built on these attributes DEPARTMENT,GIVENNAME,USERPRINCIPALNAME,PWDLASTSET,HOMEDIRECTORY,DESCRIPTION Once a user is removed from this CSV file, the corresponding active user account created has to be disabled.
Import Asset - unparseable date
I'm trying to import asset data into Service Desk Plus 11.1.0 Build 11126 I had a template csv which had a single asset listed with an acquistion date of 03/09/2016 That imported fine and then I deleted the test asset. I then obtained a list of assets
Auto Refresh of Service Desk requests
Is it possible to do an auto refresh of the service desk requests screen and any other screen that may be updated dynamically or is it possible for us to amend the HTML page to program in an refresh. Rgds Damian
Masterclass 2022 - Episode 3: Perfecting the change enablement process using ServiceDesk Plus Cloud (April 27)
Hi there, The third episode of the ServiceDesk Plus Masterclass 2022 series will be held this month! In this session, we will explore the various types of changes and the best practices for executing the change enablement process in a hybrid workspace
Employee Onboard- Handling Transfer and Terminations
We are attempting to build our Employee OnBoard/Offboarding/Transfer process into ServiceDeskPlus. The New Hire portion of it seems to flow very well but we are getting stuck on what process to follow in order to request system access be removed or new
ERRORCODE: 1008: Data inconsistency in Application tables
Insert the log file into the table 'Workstation_Printer' It gets stuck and I do not have this table We are trying to update SDP from version 11135 to version 11200. However, we get the following error: ERRORCODE:1008: Data inconsistency in Application
Deploying new agent using group policy
I noticed after upgrade to latest version is that the agent downloaded to apply through group policy is .exe file, how can we deploy this using group policy? Best Regards
Upgraded to 479, now PXE media will not replicate to remote sites.
Hi, I just upgraded to 479 this past week and now PXE media will not replicate to remote sites. What is up with quality control with updates lately? Introducing massive bugs/issues into production environments is not acceptable, and it seems to happen with every other update. I need ME support to assist ASAP. Thanks
Updating Cached Credential Over VPN (Cisco Anyconnect)
Hello, I am unable to get the system to update the cached credential over vpn after password reset. I previously had a support case with manageengine regarding this, which was resolved, but I have since then lost the settings. I believe the resolution
User behaviour Anaytics (UBA)
Hi, how does AD360 offer UBA, is there a dashboard for it or do you have to integrate an external app into it. and can you also generate a report for the feature thanks
Adding Custom Attributes to ADManager Plus
I am trying to add the 4 new attributes added in 2008 R2 msDS-FailedInteractiveLogonCount—The number of failed logon attempts at a Windows Server 2008 server or a Windows Vista workstation since the last interactive logon feature was enabled msDS-FailedInteractiveLogonCountAtLastSuccessfulLogon—The total number of failed interactive logons up until the last successful Ctrl-Alt-Del logon msDS-LastFailedInteractiveLogonTime—A time stamp of the last failed logon attempt msDS-LastSuccessfulInteractiveLogonTime—A
Accessing Existing Attributes
I regularly use msDS-cloudExtensionAttribute1 and msDS-cloudExtensionAttribute2 in my AD. These attributes are already set for many users, is there a way to import these attributes for users where it is already set?
Challenge Questions Confirmation Needed
Can we please get the feature added prompting users to confirm their response questions? As it stands now users can incorrectly type their response questions and then not be able to unlock their account or reset their passwords. We cannot even deploy this app until this happens. This should be very easy to do with a hotfix. Please provide an ETA. Regards, e-
ManageEngine service not starting on "Managed Server"
Hello, We have 1 admin server set up as well as 1 managed server. I have the license successfully uploaded into the admin server. Build 12.2.0 The two issues we are having are: On the admin server, all of the tabs except Dashboard and Support are grayed
Log360 now allows technicians to access O365 Manager Plus!
Hello all! We are delighted to announce the release of Log360 build 5065. This latest build comes with the below enhancement: Apart form the admins, now the technicians created in EventLog Analyzer and ADAudit Plus components of Log360 can login to the
Time zone
hi All, I have servicedesk manage engine application on windows server 2016 with Psql database. The interface time shown +5 GMT, however windows server time is +4 GMT. I need to correct time in servicedesk to +4 GMT time zone. Could You Help pleas
Allow Ask Zia to be added to the Requester portal as pop-up option
Ask Zia currently has to be accessed via the small icon bottom right of the portal; this isn't at all obvious to end-users. It can't be added as a code snippet or button action. Most chat features have some sort of pop up, which is far more obvious.
SSL certificate
I'm trying to install a Microsoft Internal CA issued certificate for PAM360 Web console. I created a CSR from Windows, obtained the .cer file, imported to local computer cert store, and exported with private key .pfx file. then used keytool to convert
Caps lock coming on randomly...
Has anyone else experience this. Below is the complain from one of my users: I discovered that PAM would randomly set my keyboard to caps lock mode while I was attempting to telnet to a door controller. I was running a telnet session to the controller
OS Deployment Component not installing
Hello, we are using new os deployment. I'm taking a backup via the Backup User Profile. but for some users, as you can see in the picture, the backup component does not start.
Office 365 SharedMailbox support in ServiceDesk
Hi! We use shared mailbox feature of Office 365 for support tickets and want to switch to ServiceDesk Plus. However, for e-mail account I only see support for classic mailboxes. Do you plan to add support for shared mailbox or O365 groups feature at all? Thanks for reply! Regards!
Upgrade Failure and backup password
Greetings! Today i tried to upgrade from Build 13000 to 13001 and get upgrade failure. After that if u start service - SDP is not working and not accesible via browser. I tried rollback instruction and there is some problems too. Installation process
Masterclass 2022 - Episode 3: Perfecting the change enablement process using ServiceDesk Plus (April 28)
Hey there, The third episode of the ServiceDesk Plus Masterclass 2022 series will be held this month! In this session, we will explore the various types of changes and the best practices for executing the change enablement process in a hybrid workspace
Disable SAML 2.0
I have been attempting to get SAML to work with Azure AD but now I am unable to login as the SAML is redirecting to the Azure AD signin but it is throwing an error and I am unable to logon using a local acount.
New Instance
We are currently on Version 12, Build 12007 of ServiceDesk Plus. I'd like to add a new (Facility) instance on my test environment just for testing purposes. We've only ever had just our one IT instance in both our test and production environments. Will
whatsapp.+4915781415263.KAUFEN SIE EINEN FÜHRERSCHEIN, BEANTRAGEN SIE PERMANENT RESISTENTS PERMIT ID CARDS, IELTS, GEBURTSURKUNDEN, SCHULDIPLOME, VISA, SOZIALVERSICHERUNGSKARTE, SSN, SCHEIDUNGSUNTERLA
whatsapp.+4915781415263.KAUFEN SIE EINEN FÜHRERSCHEIN, BEANTRAGEN SIE PERMANENT RESISTENTS PERMIT ID CARDS, IELTS, GEBURTSURKUNDEN, SCHULDIPLOME, VISA, SOZIALVERSICHERUNGSKARTE, SSN, SCHEIDUNGSUNTERLAGEN. Kaufen Sie einen echten registrierten Reisepass,
Project/Task Worklog time billing
Does time billed to a task on a project or a task get applied to contract billing? It doesn't seem to but I wanted to confirm. Seems the time sheet shows project and task time but then there is no way to report on it. Time spent reports don't match
[New update] [Solved] Tableau Prep Builder patch gets automatically installed on systems that didn't have the product installed
Edit 2: Added RCA of the situation. Edit 1: Uninstallation patches have been added as a new resolution method. Kindly scroll to the bottom of the post. Hey everyone, This forum post is to announce that the team is aware of a minor issue arising in
ManageEngine security advisory—Important security fix released for ManageEngine Access Manager Plus
Hi there, This is to let you know that a critical security vulnerability issue was detected in ManageEngine Access Manager Plus, and it has now been fixed. What is the issue? CVE-2022-29081 affects customers of ManageEngine Access Manager Plus using version
ManageEngine security advisory—Important security fix released for ManageEngine PAM360
Hi there, This is to let you know that a critical security vulnerability issue was detected in ManageEngine PAM360, and it has now been fixed. Vulnerability information CVE-2022-29081 affects customers of ManageEngine PAM360 using version 4001 to 5400.
I can't add resource to pam360
Hello, I am trying to add a resource to PAM360 manually, and it tells me that the resource already exists, but I don't see it in the list where all the resources appear. Thanks for any help. Regards.
Google fixes one Zero-day (CVE-2022-1364) in Chrome 100.0.4896.127 stable channel update
Hello everyone, Chrome stable channel has been updated to 100.0.4896.127 for Windows, macOS, and Linux. This update include 2 security fixes, of which one is a zero-day vulnerability tracked as CVE-2022-1364. As is norm, Google has stated that it is
Google fixes one Zero-day (CVE-2022-1364) in Chrome 100.0.4896.127 stable channel update
Hello everyone, Chrome stable channel has been updated to 100.0.4896.127 for Windows, macOS, and Linux. This update include 2 security fixes, of which one is a zero-day vulnerability tracked as CVE-2022-1364. As is norm, Google has stated that it is
Google fixes one Zero-day (CVE-2022-1364) in Chrome 100.0.4896.127 stable channel update
Hello everyone, Chrome stable channel has been updated to 100.0.4896.127 for Windows, macOS, and Linux. This update include 2 security fixes, of which one is a zero-day vulnerability tracked as CVE-2022-1364. As is norm, Google has stated that it is
MS April Patches not showing under Supported Patches
MS April Patches not showing under Supported Patches after numerous attempts to sync the database. This is the latest Patches available in the database. Is it just me or is someone else experiencing the same issue?
[Free e-book] Kick-start hyperautomation with AI-powered service management
Did you know that you can save anywhere between 10-50% of IT costs with automation? Also, employees can save between 10-40% of their time by automating manual, laborious, and repetitive tasks. IT service processes are abundant with such repetitive tasks
Patch Tuesday April 2022 - Supported updates
[EDIT] Office updates, Third party updates, and Mac updates, added Below is the list of Patch Tuesday security updates, supported this month New Security Bulletins : 2022-04 Servicing Stack Update for Windows 10 Version 1507 (KB5013269) 2022-04 Servicing
Update Vulnerability DB - Issue with File Integrity
Receiving "File integrity verification failed. Invalid response received." error on attempting to check for updates... Trying to access https://patchdb.manageengine.com/dc-crs/crs-meta-data.xml.
HTML Tags in report from SDP
Hi All, We are having an "issue" with the reports being exported from ServiceDesk Plus. We are trying to include Task Worklog descriptions, but they all come up on the report with HTML tags all over. The same reports generated on SDP doesn't contain the
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