Am I the only one that dislikes the way the ad bar looks?
Am I the only one that finds the advertising bar in SDP petty and a huge distraction? My users often ask why it's there or why didn't we enable PMP etc? I don't know. I can see having it there until you are a paying customer. I am a happy customer - but
Max limit for API results from CMDB
I am trying to create a powershellscript which is getting all users from CMDB and writes it all to a CSV. The problem is that i get max 100 rows in return, seems like that is a limit? Anyone can point me in a direction so i can pull all users from the
Can I add additional required fields to approval requests?
When a request is submitted for approval, is there a way to require additional information? For example when we receive a request to purchase something, in addition to an approval we need to know what GL account it should be charged to so we would like
how to search multiple assets at a time
Hi, Can anyone help me with this, I am not able to search multiple assets at a time, how to search that. 5CD203DW22 5CD203DW21 5CD203DW20 5CD203DV19 5CD203DW18 5CD203DW17 5CD203DW16
Locking closed tickets after a certain timeframe
Hello We rolled out ServiceDesk plus to our users at the beginning of 2022, and our users love it. We do have an issue where users have started to re-open closed tickets from over a month ago for new work, rather than raise a new ticket. I can see that
Mark reply as read
It would be great if you could mark a user reply as read even if you dont reply it. So the red envelope dissapears.
Linking Request Ease of Use
Hello! I just have an ease of use request. Would it be feasible to alter the default behavior of request linking? We often have technicians forgetting that linking requests must be done from the parent request, not the child request. When that happens,
Free training online: Optimize firewall performance
Stay ahead with the Firewall Analyzer free training online, join our product expert and gain insight on the ways to optimize firewall performance. The given below is the training agenda. Manage firewall rules using extensive rule management capabilities
Users can't upload file to ticket
Hello, From several days we have this issues when users try to add a file to ticket, access is denied. We try also to server side with the same outcome. We didn't change anything.,we test it to several browsers and the same result.
Integrate Desktop Central and Helpdesk plus (SaaS)
I have both Desktop Central and Helpdesk plus in SaaS form, is there a way to get the two integrated so that workstation from one system can import in to another? Thanks,
having difficulties in remote assistance to agents ( Computer)
Dear Team I'm new to Desktop Central, I have no issues with deploying patches for the agents. I'm trying to use remote assistance to agent ( Computer ) via Remote control, a windows pop out , failed to load. with the Error message "websocket connection
Modify Users Mailadress: JSON Error
DesktopCentral: OnPremise, latest Version, latest Patch Hi all, I try to edit Users mailadress, but after "save" I retrieve this Error "org.json.JSONArray.toList()Ljava/util/List" Any Ideas whats wrong here?
OpManager 12.5.604 - no "Authentication" and SAML sections under "General Settings"
Hi, ManageEngine Community! Release notes for OpManager 12.5.604 (https://www.manageengine.com/network-monitoring/help/read-me.html?servicePacks) are stating that SAML 2.0 capabilities have been introduced, and that there should be the "Authentication"
Different default reply templates for different support groups?
I have multiple support groups configured in SDP Cloud and also have multiple reply templates configured. Is it possible to select a specific reply template to be used as the default for requests in each group? For example, group 1 should default to
A doubt about about let's encrypt certificate
I am requesting a new certificate and would like to import my own key. What is the format of the key file? Thanks for the help.
How to populate tasks details on request description field
Hello team! I found the following script: https://resources.manageengine.com/resources/resource/python-populate-request-details-in-task-title-and-task-description It looks like I need the opposite action, or rather... We use the service catalog function,
EOL for 32-bit installation of Supportcenter Plus
Dear Users, We would like to inform you that the support for 32-bit installation of Supportcenter Plus will be deprecated from August 2022. This is in line with several application dependencies, such as PostgreSQL and JRE, removing support for 32-bit
EOL for 32-bit installation of ServiceDesk Plus MSP
Dear Users, We would like to inform you that the support for 32-bit installation of ServiceDesk Plus MSP will be deprecated from August 2022. This is in line with several application dependencies, such as PostgreSQL and JRE, removing support for 32-bit
Not receiving setup link in mailbox
Hello, I have the following issue: When I’m trying to log into PMP and, at the step for introducing the Microsoft Authenticator code, I want to click on “have trouble using MicrosoftAuthenticator?", next I introduce my username and email in a pop-up window,
Masterclass 2022 - Episode 4: Building a resilient IT asset management process with ServiceDesk Plus Cloud (May 25)
Hey there, The fourth and final episode for this season of the ServiceDesk Plus Masterclass 2022 series is coming soon! In this episode, we will unveil the brand-new asset life cycle workflow builder and discuss how to streamline the asset management
Masterclass 2022 - Episode 4: Building a resilient IT asset management process with ServiceDesk Plus (May 26)
Hey there, In the final episode of this season's ServiceDesk Plus Masterclass 2022, we'll talk about how you can streamline your asset management process in a hybrid work environment with ServiceDesk Plus. The following are the key topics we'll discuss
Form Rules for Set Field to Technician
I am trying to set up a form rule that says If a specific building is selected, then assign a specific technician. My form is not following this rule and is doing round robin through all of my technicians. I have each technician in their own support
Manage Engine Service getting stopped automatically
Hi, The manage engine service is getting stopped automatically. How can I get this fixed.
[Online training] IP address management and rogue device detection with OpUtils
Hello there! OpUtils is back with another season of IP address and rogue device management free training. In this in-depth training, we will be exploring the how, what, and why of seamless IP address management, switch port mapping, and rogue device detection
Custom Query Report from Technician Additional Fields
Hi, I want to report from technician additional fields with their content. Whats should I do? SDP v12.0.07 DB: MS SQL Thanks for helping
Unable to see 365 users from within ADManager
We used to have no issues seeing all users/exchange details from within ADManager but now we are getting an eror when trying to generate a list of users or groups from 365 tenant. It states it is connected and we are able to create new users with licences
AD Full Import vs Delta Import
The Full Import imports all users from Active Directory. Does the Delta Import also import new users from Active Directory every 30 minutes as well? Or just changes? If so, in our case the 7 days is not fast enough and I have to import Full Import
Manageengine service not starting
What can cause manageengine to not start after restarting the service? does anyone have any idea?
Forced Backup - going from build 11000 to 11100
Trying to apply ManageEngine_ServiceDesk_Plus_11_0_0_SP-1_0_0_Windows.ppm to go from 11000 to 11100 and trying to skip the forced backup but not having much luck - this is the contents of our updmgr.bat: @rem Please set your Java path here.set @echo off
Blank page when opening Admin settings
Hello everyone, I'm performing test restore operation for our ServiceDesk Plus build 12000 Installed same OS version, same SD build, restored SD from backup - without problems. Server started, all looks working fine, but when I try to enter Admin settings
Deluge Sample script.
Hi, When I try to user Incident Management - Request Custom Function via Deluge Sample script this error appears, why? I use Deluge Sample script on API page Previous Error at line : 1, Error at line number : 1 Missing return statement: Provide MAP
share templates and tasks to help others
Is there a place where you can share tasks and updates to help the pitstop community?
"Invalid Input" error message when triying to attach a document to a Solution
When trying to attach a PDF document to a Solution we receive an error message that states "Invalid Input". Any thoughts as to what would cause this?
[SDF-85236] For each ESM portal - can we have a seperate URL to connect to each instance
Hi I would like to be able to put links on our intranet that would open the specific instance of the portal i.e. HR.network.co.nz - opens the hr portal IT.network.co.nz - opens the IT portal Is this possible?
Create Project Task dependency report
Hi, How I can Create Project Task dependency report? like below columns? Task ID --- Task name --- Task Dependency name --- Task Dependency owner --- Status
Planned DR Drill for IN(India) Services on 15 May 2022 and 22 May 2022 between 7:00 AM and 10:00 AM IST
Dear Customers, We have planned to conduct DR Drill for IN(India) Services on 15 May 2022, between 7:00 AM and 10:00 AM IST, and on 22 May, 2022, between 07.00 AM and 10:00 AM IST. This will help us support our expanding server far more efficiently.
New critical bug with last update 10.1.2138.13
Hi, Like usual, new update fix things, and brings new bugs... But that new one is very critical ! Indeed since that last update released this week, we can no more perform remote assistance on already opened user sessions ! We can start a remote control
uninstall error Cannot remove InfoPath 2013
I am unable to remove InfoPath 2013 using the setup.exe /uninstall INFOPATHR /config "SilentUninstallConfig.xml" The progress states its uninstalling but stays in Progress for hours. Then it will error out with the message "Either you havent provided
Slow POSTGRESQL performance when submitting a ticket
I'm posting this in the hope that someone can help as it's causing alot of frustration. Recently created a new server and on version 13001. The system is fairly quick except for ticket submission which takes about 30 seconds on average. I have Ticket
Azure AD sync limit users
How do i control the users that are synced from azure ad? For instance, we have 12k users and i only want about 1k to be able to place service requests. Any idea how to limit it? And any way to make the sync frequency like much faster. Like i would want
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