M365 Security Plus' build 4509 released!
Hello Everybody! We are glad to announce the release of M365 Security Plus' latest build–4509. The new build will feature the following enhancements and bug fixes: Enhancements: Upgraded the Ember framework version to 2.18 for enhanced GUI performance.
Unloading requests for which the decision deadline was postponed.
Greetings. Tell me, please, we are trying to get a report on all requests for which the decision deadline has been postponed, how can this be done?
M365 Manager Plus' build 4509 released!
Hello Everybody! We are glad to announce the release of M365 Manager Plus' latest build–4509. The new build will feature the following enhancements and bug fixes: Enhancements: Upgraded the Ember framework version to 2.18 for enhanced GUI performance.
Meeting Management
Dear Sir/Support, i suggest to add meeting management to servicedesk plus, the objective of this feature to collect all informations about meeting related to IT Department in the same portal, meeting may related to project, problem and change.
Latest documentation for server migration and building test environment
I was wondering where I might find the most up-to-date documentation on both building a test environment and migrating ServiceDesk to a new server?
Is there away to Factory Rest/Erase iPads from MDM Plus?
Is there away to Factory Rest/Erase iPads from MDM Plus?
Deploy Software on Organizational Unit - New Computers not automaticly added
Hi, when we deploy a Software/Configuration based on an OU it's working fine. But we have the Problem when new computers are added to the OU the deployment is not updated. Example: Software x will deployed on OU "Test" In Test is 1 Computer Software will
Technician stays cached
Hi all. We had one technician leave and a new one has joined us. I entered his details via "add new technician" and all works well, but if I go to any of our requesters (or go to add a new requester) his details appear in the name field and also the field
import from organization - how does this work
So under requesters, there are three buttons. Import from organization, import from azure and import from csv. Currently, import from azure is blank, and i am working on that on another ticket here. However "import from organization" gives me a sort of
Upcoming EOL Updates on CTI V1 API
Dear Users Greetings for the day. We are working on our next Major release in which we are removing the support for CTI V1 API. (Tentative release schedule by Mid of Q3-22). The corresponding CTI V3 API is already released and its available in our recent
Does Password Manager Pro support SCIM for user provisioning?
We are currently evaluating password vaulting solutions for our organization. Does Password Manager Pro support user provisioning via SCIM?
Error changing password for account of resource with type JunOS: no ssh command set
Hello, we encountered an issue were if a resource is configured as type "JunOS" then when a password change on an account is attempted it fails with the following error: Activity logs : This account does not have any SSH command sets. No issue when the
Change Reports
Hello, Within the scope of the audit, we are asked to report our change processes in the following format. Change ID Change Created Date Change TITLE requester Approval Stage 1. Approval Status 2. Approvers 3. Approved Date 4. Comments
Supported Operating systems list for Firewall Analyzer installation
Dear Users, Please be informed that from July 31st onwards, Firewall Analyzer application will not support these operating systems (and the older versions below it) for its installation. Windows 7 Windows 8 Windows Server 2008 CentOS 6 RedHat 6 Mandriva
Supported Operating systems list for Network Configuration Manager installation
Dear Users, Please be informed that from July 31st onwards, Network Configuration Manager application will not support these operating systems (and the older versions below it) for its installation. Windows 7 Windows 8 Windows Server 2008 CentOS 6 RedHat
Supported Operating systems list for Netflow Analyzer installation
Dear Users, Please be informed that from July 31st onwards, NetFlow Analyzer application will not support these operating systems (and the older versions below it) for its installation. Windows 7 Windows 8 Windows Server 2008 CentOS 6 RedHat 6 Mandriva
Importación de usuarios por CSV
Cuando importo un csv para cargar usuarios, me detecta las columnas, pero una vez seleccionado todos los campos luego me da "error al importar el usuario". ¿ como puedo solucionar este problema? Pd: os adjunto mi csv por si veis el error Gracias.
Manage on-going Process does not work
Hi, Software will be deployed althrough i configured a "manage on-going process" in the pre-deployment setting. In my test case i have installed Notepad++ Version 7.x and create a deployment of Version 8.4 with the pre-deployment setting "Wait for OUTLOOK
Updated MEDC from 10.1.0-SP2138.11 to 10.1.0-SP2138.13, unable to log on.
Invalid Username/Password. Tried stopping service and uninstalling update from updatemanager.bat, no effect. Unable to log on from a domain account but Local Logon works. Is there a an issue or has something changed?
dcpatchscan high CPU load
On some of our older pcs in my company we have detected that everytime dcpatchscan is running we have a very high CPU load 50%-80%. Is there a way to lower the scan rate? So that it runs once a day? I couldn't find an option to schedule the patch scan
Uninstall opmanager
Hello, I'm using Manjaro Linux, I installed manageengine netflow analyzer, but now I can't uninstall it. It says in the manual that the folder for uninstalling the software is located at installation folder which is `/opt/ManageEngine/OpManager/_uninst`.
start postgresql server failed
Hi, Unfortunately, my Analytics Plus PostgreSQL database start failed. I run initpgsql.bat and reset permission successfully, but also database start failed. Even I change NTFS permission of Analytics Plus directory to full access, but not work. I attached
Service Desk Plus on-prem to cloud migration
Hi Has anyone completed their own on-boarding services for migrating data and modules from Service Desk Plus on-prem to the cloud? If so, how did it go? We are about to renew our license but to go on the cloud. We plan on trying to migrate our data
Automatically removing users from SDP
Automatically removing users from SDP when they are no longer present in an Azure Connect sync. We are looking to have our disabled users be automatically removed the same way they are automatically added from Azure AD to SDP. Is this a feature or possible?
Patch Tuesday May 2022 - Supported updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-05 Security Only Quality Update for Windows Server 2008 (KB5014006) (ESU) (CVE-2022-26925) 2022-05 Security Only Quality Update
Patch Tuesday May 2022 - Supported updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-05 Security Only Quality Update for Windows Server 2008 (KB5014006) (ESU) (CVE-2022-26925) 2022-05 Security Only Quality Update
Patch Tuesday May 2022 - Supported updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-05 Security Only Quality Update for Windows Server 2008 (KB5014006) (ESU) (CVE-2022-26925) 2022-05 Security Only Quality Update
problema al importar usuarios mediante CSV
Cuando importo un csv para cargar usuarios, me detecta las columnas, pero una vez seleccionado todos los campos luego me da "error al importar el usuario". ¿ como puedo solucionar este problema? Pd: os adjunto mi csv por si veis el error Gracias.
SD+ roadmap website not up to date
Manage engine service desk plus cloud roadmap website s not even upto date. Its really frustrating to follow up the featues on this website. Last roadmap was updated on 6th April,2022 and today is 11th May,2022. https://www.manageengine.com/products/service-desk/cloud/help-desk-software-roadmap.html
Clear all fields in a resource group
Folks, I'm close to completing our new onboarding template, and I need some assistance. I have one resource group where the requester uses a radio button to select a hardware package. This radio button hides or shows other resource groups representing
Add all versions to Prohibited Software list
Is it possible to add all versions of an application to the Prohibited Software list, including any future versions? I can see a post from 2016 which said this was in development, but I can't see a way to do it so I'm not sure if it was ever impleme
Assign ticket to replying technician
Is it possible to automatically assign a request or incident to the technician who has replied to the requester? This would need to be regardless of the group that the technician is part of and where the ticket is currently assigned to.
Broken links to install Python
Hi I am going to need to install Python, can't find a good step by step guide. This looks to be the latest but one of the links here is broken: https://pitstop.manageengine.com/portal/en/kb/articles/how-to-setup-python-on-the-server Also the video on
[Free online training] Analytics Plus free virtual training session for beginners
Hello folks, We're happy to bring you free virtual training sessions for Analytics Plus. Tailored for beginners, this session will give you a head-start on your IT analytics journey and help you create insightful reports and dashboards on your own. At
Feature to Convert Service Template when approved
Hi Team, It would be helpful feature to convert the Service template when it is approved. Use case: When an SR is approved, technician should be able to convert the SR to other Template which should even update the same approval details in converted
"Invalid Input" when submitting Request
Hi, I have a customize request template with an additional picklist auto-populate from CSV file. After filling up the form and upon submission of request. Got the following message: response_status: {status_code: 4000,…} messages: [{status_code: 4001,
Report Software & Version
Hi, would you be able to provide me with a PostgreSQL report query that will list all machines, and their assigned users, with Google Chrome installed and it's version please? Thanks John
Secure Gateway Server and Server 2022
Hi, Is Secure Gateway Server supported on Windows Server 2022? Regards, Nathan
Associating an Additional Profile without Passcode Changes
I want to add an additional Profile to some of our Smartphones, witch will restrict the usage of SIM Calls. Therfore I create an Profile callen NoSimCalls, and Associate this profile additional to the selected Smartphone. This Smartphones already have
Maintenance of Additional Fields
Our Additional Fields for Incident and Service Templates is growing and are difficult to manage...how about yours?! I would like to see the following funcitonalities added: Ability to enable/disable additional fields. Currently you can delete them,
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