Report ticket time spent in specific status by technician
Hi, I would like to generate a report that shows the average time that a ticket stay in particular status (In progress - Pending customer - etc) sorted by Technicians. Is it something available? PGSQL Current version : 11.1 Build 11138 Thank you Reg
Technician Ticket View | Check "Auto Notifications" by default
Hi, Is it possible to configure the technician ticket view to have "Auto Notifications" checked by default?
Custom Report for Projects Module
Hi, can please ask for a custom query report for the Project module? Columns are to be as following: Project Title Project Status Project Schedule Start Project Actual Start Project Schedule End Project Actual End Project Estimated Hours Project Actual
Install SSL Certificate - Analytics Plus (on Windows Server)
Hi, I haven't found (in the Analytics manual) how to install our wildcard SSL certificate on a Windows 2016 Server. The only thing I found is very unclear and poorly explained. I would appreciate if you could explain to me clearly and step-by-step manner how to perform this operation. - Analytics Plus Professional, Version 4.1.5 (Build 4150) - Windows Server 2016 STD. Thank you very much.
mobile login
Hi, When I try to open the mobile login page (http://server_ip:80/mobileLogin.do) I get an error page: HTTP Status 400 - Invalid path /normal/HomeDetails was requested type Status report message Invalid path /normal/HomeDetails was requested description The request sent by the client was syntactically incorrect (Invalid path /normal/HomeDetails was requested). Apache Tomcat/6.0.16 Any ideas why this could be? This error comes with my PC and Nokia mobile.
Incidents don't have Service Category?
I am just wondering if people assign Incident templates a service category? That way with reporting based on all requests.. they don't always show up as NA. Thanks for your input
Password Sync agent needs .net framework 2.0 and 3.5 to work. Both these have a CVE.
The article (https://www.manageengine.com/products/self-service-password/help/admin-guide/Application/sync/password-sync-agent-native-password-reset.html) says Domain controller should have Microsoft .NET Framework 2.0 or 3.5 for password sync agent
ADSelfService Plus Fixes and Enhancements [2022]
Release Notes for build 6212 (Nov 14, 2022) Feature: Hardware TOTP token support: Hardware tokens such as Protectimus hardware TOTP token and Deepnet Security hardware token can now be configured as a custom TOTP authenticator for identity verification.
error during patch deployment 33609 Office365_installer_15128.20178_currentx64.exe
hello I have the following error during the deployment of the patch indicated above. can someone help me solve it please Remote Office Last Contact Time Status Updated At Remarks Last Boot Time WOL Status WOL Remarks Reboot Required Local Office May 12,
AD Computer Description Field
Is there a way to create a report or query in Desktop Central that includes the AD Description for computers? This would be very helpful to have.
New to MDM & Kiosk mode
Hello, I'm new to MDM and need to get 6 iPads set up to just allow access to 2 websites, chrome, and Salesforce. I've watched all the videos and went through all the walkthroughs but cannot seem to get Kiosk mode to work. Every time I apply the profile
How can i limite a service catalog to a specific user role?
Hi, I have a service called "Provision of iMac desktops" and i want to limite this service only to the employees (users) with "UI Designer" Role.
Issues with Powershell and API to 'pickup' a ticket
I'm trying to use powershell to pickup a ticket, I cant seem to find what the 'Operation_Name' for a pickup is. I see the documentation here: ManageEngine ServiceDesk Plus API Documentation Below is an example of how I can retrieve Resolutions using the
Upgrade to the Latest version
Dear Team, We are currently using OPManage version Build number 12.5.405 can we directly Upgrade to the latest version 12.5.612
Cisco FTD on 41xx series
On 41xx Series hardware running Cisco Firepower FTD the SNMP attributes can only be read via the Data Plane (seems a bit weird but doc does say that). But the problem is the configuration can only be read (and only read if managed with an FMC) via the
Discovered resources not added
I am going through a 30 day evaluation of Password Manager Pro (on Linux), and I have imported 346 resources successfully from CSV. Now I'm discovering Linux resources in our server subnet, and I get an email showing 156 resources successfully discovered
Agent is not reachable
Hi Team! Greetings! I have some problems with Agent. The agent is not reachable when I try to scan system or install patches. Agent live status is down, but machine is online. This is not the first time this problem has arise. Last time I removed and
Best Practice deployment policy
Hello, We are getting around 65% successful deployment of the monthly patches, and are looking for ways to improve this. Does anyone have any best practices related to the deployment policies they would be willing to share? We want to get it up to the
Model change in Requests and restrictions in Scripts
Dear users, Some of the recent modifications we made to the Requests module have caused a behavior change in the application. Asset association to a request will no more be mapped to the CIID. Instead, it will be mapped to the ASSETID. Therefore,
Report generating rows twice
I've made a report to show the time spent per ticket, but if the ticket has multiple worklog entries (i.e. work on the ticket over multiple days), the ticket shows twice on the report. I've attached a screenshot, you can see 1 worklog entry of 15 mins
Help to create a custom schedule function that auto-closes requests.
So I'm trying to make a custom schedule function that auto-closes requests that have the status "Awaiting Requestor Response" and have not received a response in 5 days. But I don't know how to find proper documentation to set it up. I have a report that
OpUtils - Stopping support for 32 bit installations
Dear Users, Please be informed that 32 bit installations will no longer be available for ManageEngine OpUtils. Support will be stopped for all 32 bit installations by September 30,2022. We request all users with 32 bit builds to migrate to our 64 bit
Publishing to Solutions
Hello, Is there a way import or publish solutions in SDP? We have allot of documents in Word or OneNote, and it's very hard to migrate those into SDP Solutions. In fact we can't even Copy and Paste because the pictures don't copy over. You have to do
Network Configuration Manager - Stopping support for 32 bit installations
Dear Users, Please be informed that 32 bit installations will no longer be available for ManageEngine Network Configuration Manager. Support will be stopped for all 32 bit installations by September 30,2022. We request all users with 32 bit builds to
Certain MS SQL 2014 Server Standard Edition components deployed on out-of-target endpoints
What happened? A couple of MS SQL 2014 Server standard edition components were deployed automatically on out-of-target endpoints. Patch details Patch ID Patch Description 500100 SQL Server 2014 Service Pack 3 (KB4022619) 30716 Security Update for
Linking Service Requests with Incident Requests on the mobile application
I can't seem to link service request with incident requests on the mobile application. Is there any particular reason for that?
RecoveryManager Plus rolls out build 6050.
We are glad to release the latest version of RecoveryManager Plus build 6050. New features: Automatic patch updater: The product can now automatically download and install any issue fix patches from ManageEngine for security vulnerabilities detected within
HP Warranty Update
I have added the HP Product Number as per you instructions (Admin, Feed Custom Data) Should the Warranty dates now update Automatically or do I have to manually go to each machine and hit scan for the Warranty fields to update? It clearly states when doing the above: The existing Product Number, Shipping Date and Expiry Date will be overwritten with the above mentioned values, which will also disable automatic warranty scan. As you have to key the HP Product code manually surely it doesn't turn
Add child requests and linked it automatically
Will be useful to create a child request similar as "Copy" with another template and associate it automatically to the copied request.
Prevent acknowledgement email from sending to specific email accounts
Is there a way to prevent acknowledgement/notification emails from being sent to specific email addresses when a ticket is submitted? For example, we have some services that send notification alerts to our help desk to create tickets for service outages.
Request for Incident Worklog attached to project
Hello I attached some request to a project. Each request has worklog. I would like a request to calculate the sum of worklog time by project Thank you
Exchange Reporter Plus build 5703 released!
Hello Everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5703. The new build will feature the following enhancements and bug fixes: Enhancements: We have improved the completion time for the Essential Data Gathering
AD360 Fixes and Enhancements [2022]
Release notes for build 4310 (Oct 28, 2022) Enhancement: The third-party Zip4j JAR files in the product have been updated to version 2.10.0 Release notes for build 4312 (Dec 13, 2022) Enhancement: Shareable dashboard and widgets: AD360 now allows you
AD360 rolls out build 4304 with in-product push notifications.
Hello everybody! We are glad to announce the release of the latest version of AD360—build 4304. Highlight: In-product push notifications: AD360 will notify users about issue fixes, patch availability, and other essential updates through in-app banners.
Opmanager Plus Updates Forcing DB Backup even when opting out in GUI.
Long story short, like all of the servers in our domain, our opmanager server has a 2 hour desktop session limit imposed by our security team. All sessions are logged off after two hours. The issue we are facing is that when we perform opmanager updates,
Technicians Online / Offline
Does anyone have an issue with the all the technicians showing offline when they are actually logged in. I am logged into the system and I show offline. I also verified that another tech is logged in. I have tried different browsers and even Chrome incognito,
Desktop Central Patch Deployment issue
Partch ID 500100, 30716 Are falsely being seen as a missed patch to machines that don't have sql 2014 of any variety installed , anyone else seeing this? This is even after running another DB update this morning. Running Build 10.1.2137.15
Server cant start
Server cant start Service works In startout file last one percentage 89 requestscheme is http
Matrix Report on Dashboard - SDP OnDemand
Is it possible to add a matrix report to the dashboard in SDP OnDemand? I saw some documentation about adding matrix reports to the dashboard but it was for SDP MSP.
Where can I download Netflow Analyzer ???
Dear Support, Please can you share the link to download NetF Analyzer. Been searching but seems like I'm searching on the wrong section. Thanks
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