Last Update Time
Hi Can we get the last update time field to be updated using an incoming reply? Most of our requestors use a reply from the generated email that gets sent out through ServiceDesk. The last update time field does not update when this new email reply is
Get disabed user list by ADManager API
Hi, I need to get disabled users list by REST API in ADManager Plus v7.1.41. What should I do? Thanks for helping
SDP + Desktop Central Integration Blank Page
SDP: 13.0 Build 13005 When clicking on Desktop Central Pages in SDP it shows a blank page.
Field and Form rules script set doesn't act as on edit
My use case: I have 3 fields; First: User text input that is hidden by default Second: Checkbox selection, with an on edit script that will show the first field if a certain selection is chosen and hide it if it isn't Third: Drop down with an on edit
Automatically download software
I would like to know if this a feature for ManageEngine Desktop central. Basically I would like when I install ManageEngine desktop central agent on a users machine (Windows, Mac), I would like the agent to install a list of software, is this possible,
Google fixes a critical and several high severity vulnerabilities in its Chrome 103.0.5060.53 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 103.0.5060.53 for Windows, Mac, and Linux. This update comes with 14 security fixes. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-2156 Use
Google fixes a critical and several high severity vulnerabilities in its Chrome 103.0.5060.53 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 103.0.5060.53 for Windows, Mac, and Linux. This update comes with 14 security fixes. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-2156 Use
Google fixes a critical and several high severity vulnerabilities in its Chrome 103.0.5060.53 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 103.0.5060.53 for Windows, Mac, and Linux. This update comes with 14 security fixes. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-2156 Use
Connection Refused for HTTP monitoring - Application Manager
I've setup a simple URL monitor but receive Error : 5301 - Connection refused: connect even for http://google.com. We are behind a corporate proxy, but I couldn't see where in admin I may need to set that up. Any assistance would be greatly appreciated.
Tools menu since 10.1.2138.16 update
Is anyone else having issue with accessing any of the tools(command prompt, registry editor, etc) in the tools menus since the last update? Works fine if you go to Tools>System Manager>Manage>Select your tool But its broken everywhere else, for example
Database restore immediately fails
We're trying to migrate our DSP install from one server to another using the instructions under "Steps to migrate DataSecurity Plus to a new server and database restoration": https://www.manageengine.com/data-security/help/guides/migration-guide.html
ManageEngine DataSecurity Plus service stopping after startup
Hello, I'm new here. I'm from Brazil and my English isn't very good, but I'm going to try to explain my issue: We have DataSecurity Plus Version:6.0.6Build:6063 and some days ago ManageEngine DataSecurity Plus service stopped working. I tried to start
[Analytics Plus e-book] 6 help desk practices that are damaging your customer experience
Hello folks, We're happy to bring you our latest e-book on help desk practices that hurt customer experience. Often, help desk implement new initiatives with the objective of reducing workload and speeding up processes. However, not all of these initiatives
[Analytics Plus e-book] 6 help desk practices that are damaging your customer experience
Hello folks, We're happy to bring you our latest e-book on help desk practices that hurt customer experience. Often, help desk implement new initiatives with the objective of reducing workload and speeding up processes. However, not all of these initiatives
GPO Management shows no data
Hello, We use a service user for AuditPlus. Most of reports are working excpet the GPO part : - No Data at all for GPO Management - No "Modified By" nor "Domain Controller" for GPO Settings Change". On "Domain Settings", Domain Controller show sometimes
Can access Audit Dashboard even though Windows Service is not running
We updated our AuditPlus to 7060 from 7000s After updating, i am able to access the web page of audit plus even though the Audit Plus windows service is not running. When i try to run the window service, it wont let me, it just goes back to stopped status.
lyfe cycle
Hi support team who is can help me I want to create lyfe cycle and add status assign i am created it personally. If technician clicked this button the ticket shoud be assigned to technician who is clicked to him Why it is not work how can i resolve
Notify requester and Cc users by SMS when a technician's reply through email is appended to the request
hi, how can I send SMS to requester when technician replying requests?? I need this feature
Software keeps failing to install - Error "Could not connect the share from the client computer : The data is invalid."
Hi Team, I try installing software through Desktop Central but i get error with below remark. Could not connect the share from the client computer : The data is invalid. Previously we had no issues when deploying to other computers. Below are additional
Password Manager Pro new build 12100
Hi, Password Manager Pro 12100 has been released and is now available for download. It is a major release that includes a new feature, a set of enhancements, a behavior change, and a bug fix. We have discontinued the Password Manager Pro 32-bit installation,
Base Columns off of Request Filter
The attachment says it all. But there are a ton of forms I've made that have custom fields. Some of these we've made custom filters for but we need to drill into each form to see specific data such as Effective Dates or Facility Names. We could add those
Script to assign calls based on subject
Good Day I am looking for a script that will assign calls based on the subject, consider the following examples: Subject "2nd Floor-HR-Printer" Assign Call to Peter Subject "17th Floor-HR-Printer" Assign call to Steve The reasoning behind this is that
Stopping a long running report
is their a way to stop a long running report in the reports portal
How to add a Message/Notice to Service or Incident Template?
Hi, I wanted to add a message/notice to the Service/Incident Template however i don't see an option for this? Is there an option or workaround for this? For example: Scenario 1 Above or below a field, I might want a static notice that states "Please Note
Private keys issue fixed.
Hello Everyone, This is a notification regarding the issue in the deletion of auto generated private keys. We introduced the Client Certificate Authentication feature as an additional layer of security enhancement in the build 10.0.647. Due to this, the
Pick List file extensions
Hi, How can I add an item to the file extensions pick list?
[SOLVED] Problem with update SDP from 10021 to 10500
Hello, I have a problem with upgrading SDP from version 10021 to version 10500, an error appears during the upgrade: Upgrading PostgreSQL Completed extracting 15% Completed [|] [-] Error occured while migrating postgres database.
Option to 'follow' a request
Hi there, There are multiple threads spanning from 11 years ago to 1 year ago regarding an option to follow a request and receive notifications of any changes/replies etc. to this request. The last update I have found of this feature was that it was on
Performance of Service Desk on Chrome and Edge
Hi Just wondering if anyone else has noticed that service desk is running like a dog on Chrome and Edge, especially after open for a few hours. We are on prem, have about 20GB associated to VM, so I don't think the issue is server side.
[SOLVED] Server will not start (Windows)
We have an old instance of ServiceDesk Plus that we use for lookup of old jobs (we are now on SDPMSP) Today we have found that we can no longer connect to it. Upon investigation, the Service is running, but this is what we are seeing in the serverout0
Integration SAP with service desk plus
Hi, Whenever raising the service request in SAP, it have to create service request in service desk plus also. To achieve this requirement we are trying use the REST API of service desk plus as explain in the below url. https://www.manageengine.com/products/service-desk/help/adminguide/api/api.html Could you please guide me how I can achieve this. I can understand that the general form of the API url as below. http://<servername>:<port number>/sdpapi/<module> Here i am looking right API have use
Advanced mail server security using OAuth authentication
Hey there, a bit of news for you! You can now setup mail server settings in Mobile Device Manager Plus using OAuth authentication. You might have already heard about this, but we're to explain the details. Both Microsoft and Google are deprecating the
How to Submit request for Reappoval?
I'm building a form that will require approval. If the form doesn't have all the required data or some is incorrect, the form is rejected and the requester is notified. The requester can then edit and update the request. But they are unable to submit
Script to auto assign between two techs
We have 4 techs in our team (split into 2 levels) & would like to be able to randomly (or round robin) assign specific calls based on a business rules to 2 techs. Currently we have the auto assign set for the unassigned requests but we can only use this
Auto remove users who left the organization
Hello Sai, How we can manage the Requester/Technicains in the SD Plus who left the orgnaization. Is there any possibilities, we can remove users automatically from SD+ if their accounts are disabled or deleted in AD.
How to get report for 4yr old assets ?
Hi Everyone, I am looking for report for 4yr old assets ? in Asset explorer
Use same probe for multiple customers
There's a way to use the same probe for multiple customers? Currently we just have 1 probe for 1 customer but we will be monitoring for around 4 customer and we want to avoid install a probe for each new customer.
MIBs for Traps generated by OpManager
Hello, we are utilizing OpManager's Trap Profile (notification) feature to inform another system about SNMP Traps received by OpManager. Those (notification) traps sent by OpManager all use the same OID -> 1.3.6.1.4.1.2162.100.5.1.2.1 However the receiver
MFA and HA server Issue
Hello, we have a PMP primary and HA server configuration. The HA server works fine, but only with "SAML Single Sign On" disabled. If we have "SAML Single Sign On" on and "Active Directory" off, this copies to the HA server and messes up the Multi-factor
Exchange Reporter Plus demo lab
Hello, Im trying Exchange Reporter Plus hands on demo lab console http://demo.exchangereporterplus.com/ If I run this report: ReportsàExchange onlineàMailbox Quota Changes It says: „This functionality has been disabled in the demo.“ But I want to check
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