Reset Admin portal but it doesnt work
We're using the free version of ADSelfService Plus to send out password expiration reminder emails. I changed the default admin password but when I do, the new password doesn't take effect nor does the old one work. Any suggestions on a fix?
Endpoint Central Free training (June & July 2022)
FREE TRAINING SERIES Hello, We're back with another set of free training webinar sessions. Join us on our 6-part training series from June 15, 2022 to July 20, 2022 for a training session on ManageEngine's unified endpoint management & security solution.
remote control not working sometimes - random
We are on 10.1.2138.11. this problem seemed to start when we upgraded to this version. on some random PCs we can't control the screen but on those same systems we CAN do other remote management (services,command prompt, etc). doesn't matter which
Masterclass 2022 - Episode 5: Introducing new features in ServiceDesk Plus Cloud (June 29)
Hi there, ManageEngine's Masterclass 2022 series has one last surprise episode for you! In this episode, we will check out all the new features and key enhancements released in ServiceDesk Plus Cloud in the last six months. Learn how features like Asset
Masterclass 2022 - Episode 5: Introducing new features in ServiceDesk Plus On-premises (June 30)
Hi there, ManageEngine's Masterclass 2022 series has one last surprise episode for you! In this episode, we will check out all the new features and key enhancements released in ServiceDesk Plus in the last six months. Learn how features like space management,
add supported file types / extensions that can be uploaded in Solutions
Can we add supported file types / extensions that can be uploaded in Solutions ? It now says file extension not allowed.
ServiceDesk Plus MSP - version 10.6 - Build - 10605 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.6 - Build - 10605. Please refer to the Migration path table available here and upgrade to our latest build 10605. This release has more customization and widgets enhancements.
Deleted the junk notification filter rules
Hi, I accidentally deleted the Junk Notification Filter rules from the OnDemand version of SDP. Does anyone have a screen shot of these default? I see someone had the same problem about 10+ years ago on this forum, but I figured I'd request a fresh
Expired APN, when I try to renew UID does not match
Hi, our APN certificate expired about a year ago. When I tried to renew it, my UID does not match and I get "UID in renewed APNS Certificate does not match". Do I need to deprovision all my devices and start all over again? I am really not entirely
ServiceDesk Plus MSP - version 10.6 - Build - 10604 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.6 - Build - 10604. Please refer to the Migration path table available here and upgrade to our latest build 10604. What's new in 10604? Enhancements SDPMSP-15208: You can
API call to generate a password
Hello, What is the proper API call using curl to generate a password? curl -k -X GET -H "AUTHTOKEN:$TOKEN" -H "Content-Type: application/json" -d 'INPUT_DATA={"operation":{"Details":{"POLICY":"Strong"}}}' https://pmp.local:7272/restapi/json/v1/passwords/generate
Agent installs but doesn't run
I have recently purchased Endpoint Central and am in the process of rolling it out to a small number of machines. I have changed the default port that HTTPS uses to 443 (so that I can use CloudFlare to make it public facing) and have updated the NAT Devices/Ports
Trigger Task on Evective Date
I have several forms built in the Service Catalogue used for employee onboarding and off boarding. When these forms are submitted, there are tasks that are triggered based off of fields that are filled out on the form. So not every form will have the
Scan All -> Agent is not reachable
Hello, I am not new to DC (EC), we use it at work commerically, however I did not set it up there. I did set it up in my own home-lab environment, which is a fully fledged AD-Domain with 12 servers etc. One own server is for EC. The main difference though
[New version released] Security updates and enhancements in ManageEngine DataSecurity Plus
The latest version of DataSecurity Plus, 6070 is here! A host of security updates, features, and enhancements can now be accessed by upgrading to the latest version. Here's a little peek at what's new: Security updates in DataSecurity Plus: Fixes have
Switching from Service-Now to ManageEngine
Hi Experts, We are switching from Service-Now to ManageEngine and I need the following clarifications: Is it possible to upload some requests from Excel sheet (after setup of the categories, users and groups) Do we need programming to automate requests
OS Deployment Licence Has Been Removed
Hi; We Are using OS Deployment add on in desktop central but old computer we are removed license but now again we need image deploy same computer but licence has been removed error giving please help me how can i deploy image this computer
How to add multiple values to a field?
Hi, I am trying to make a field & form rule to change the subject of a change. But it fails. I want to change the title to be Title + Value1 + Value2. Example. Title==TEST Value1==10.0.0.0 Value2==New York When the change is submitted i want the title
Patch Tuesday June 2022 - Supported updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-06 Security Only Quality Update for Windows Server 2008 Systems (KB5014743) (ESU) 2022-06 Security Only Quality Update for Windows
Patch Tuesday June 2022 - Supported updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-06 Security Only Quality Update for Windows Server 2008 Systems (KB5014743) (ESU) 2022-06 Security Only Quality Update for Windows
Patch Tuesday June 2022 - Supported updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-06 Security Only Quality Update for Windows Server 2008 Systems (KB5014743) (ESU) 2022-06 Security Only Quality Update for Windows
Backup Technician Auto assign
Hi there, is it possible to set the backup technician automatically if the Technician is in holiday?
Problemas configuración correo ServiceDesk
Buenos días, en mi empresa usamos su herramienta y nos está dando problemas con la configuración de correo entrante. Nuestro servidor de correo es https, la configuración que tenemos en ServiceDesk es imaps, TLS habilitado, puerto 993. He hecho una prueba
Upcoming Enhancement in Facilities Instance - Space Management
Dear users, We are elated to announce the upcoming enhancement in Facilities instance - Space Management .Below is a brief run-through of the same: Enhancement in Facilities Instance - Space Management Introducing Space module in ServiceDesk Plus Cloud's
ADManager Test or Development Environment
Hello, We would like to create a test/dev ADManager instance with a new domain. Ideally, the test environment would be a clone/copy of our existing production environment. Is this possible? I found this article about moving servers. I am considering option
[Announcement] Free OpManager Training series starting from June 28, 2022
Greetings from ManageEngine! Our free, four-part webinar series will help you simplify network performance monitoring with ease. Register to enroll in all four parts scheduled for June 28, and July 5, 12, & 19 in two different time zones (6am GMT
Query report to extract Technician data
I need a query report to pull a list of all licensed technicians along with a list of their associated groups. I want it to show me technicians that don't have any groups so I can clean them up as well. SDP Plus Build: 11118 Database: MSSQL
Infographic: How to turn IT data into money-making decisions?
Did you know that technology leaders who leverage analytics make 4 times more profitable decisions compared to their peers who don't? Download our infographic to learn how IT leaders from various business sectors use their IT data to drive innovation,
How to export all attributes of a single user to PDF or CSV
Before we delete a user object from AD we want to export all relevant attributes including mailbox attributes and group membership in PDF or CSV format to an archive, eg a network file share. From a search results list it appears there is no way to export
Upcoming feature in Zia, Solutions and Changes
Dear users, We are elated to announce the upcoming feature in Zia, Solutions and Changes .Below is a brief run-through of the same: Zia Quick Action view and Autopopup feature Administrators can now configure Zia chatbot to automatically launch once
Retrieve asset information from user
Hi I want to create a Service Catalogue request template for Leavers so that a manager / HR can raise a request for an employee who is leaving, and have the ability for the leaver's name to be added as a field (resource question) and it automagically
Need Primary/Secondary SMTP notification
HI My SMTP failed over to use the secondary SMTP server. I was unaware this happened. Our secondary SMTP server is in a remote location and is not as fast as our primary. I suspect most of your users have very similar SMTP configurations. It appears that
Soon-to-expire User Passwords report
When I run the Soon-to-expire User Passwords report they all say Password expiry date Never Expires. THis is impossible. I go to my actual domain controller to check user accounts and that box it not ticked.
Technician Group Membership
How does a Technician group get populated? I assumed since I selected an AD group those member would show under the technican group on the delegation tab and there are 0 technicians. Any idea what I'm doing wrong? Becky
What happen to the update announcements ?
I just noticed update 7141, but can't find what it fixes or adds to ADMananger plus.
Question about AD Manager Plus and Ultipro Integration
Hello, we implemented the Ultipro integration into our AD Manager environment, not to create new account but just to update fields which has worked flawlessly but we are wanting to know if there's a way to get more fields in the Attribute Mapping section
Reverse Backup
I was able to do this with another network manager I am not sure if it is possible in OpManager. Since OpManager can pull backups of switches is it possible to do the reverse and send a configuration to a switch through OpManager?
Mutiple requests with the same category to change priority
Hi, I am looking for a way to that multiple requests of the same category in a given time frame can be escalated to either a higher priority or to create a problem. Any ideas welcome :) Tom
adminLogin.cc not working
Using Chrome. When trying to administrate ADSelfService Plus with AD SSO enabled, I usually go to https://<domain>:9251/adminLogin.cc However, since updating to 6200, when I go to that address, I get the screen that says "ManageEngine ADSelfService Plus
Error installing Feature Pack Update for Windows 11 (21H2) - October 2021 Update (x64)
Hi, I try to install patch 109022 - Feature Pack Update for Windows 11 (21H2) - October 2021 Update (x64) on some win10 PCs in order to upgrade to win11. On some PCs it gets done normally and after restart they get upgraded to win11, and on others I get
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