Backup Fail Message
Plenty of times I submit my request but no response from service desk team.
Create alert for Group Policy Settings Changes
Hello, I'm hoping to create an alert based on the 'Group Policy Settings Changes' report, but don't appear to be able to. An action is seen in this report that is not detected in the GPO Management alert profiles. Is there a reason why you can create
Logs of when ADAudit accesses a server
I receive alerts about possible intrusion events. The account we set in ADAudit is the account being flagged. Is there a log that I can view that shows when ADAudit accessed a server and directory at a specific time to verify this is legit activity?
Problem with connecting to the database
Hi. After installing ME Service Desk on the new server, the connection to the remote PGSQL database fails. The error is as follows: Database creation failed. Stopping the Server. Please refer logs for more information Problem while Starting Server System
ManageEngine is in the Gartner Magic Quadrant, again!
We are happy to announce that ManageEngine has been recognized in the 2022 Gartner® Magic Quadrant™ for Application Performance Monitoring and Observability. The report
Auto close request and send requestor notification if X status for X days
Hi, I've looked at a few different methods but haven't found anything that is exactly what i need. I'm looking for a way to check every day for all requests with a status of 'HOLD - waiting on user to respond". If the status is over 10 days old and the
Disable 2FA
We need to disable 2 factor authentication. Our DC server is internal only, and the 2FA adds an unnecessary delay when we need to quickly assist a user. The last thing I need is to deal with help desk requests from the help desk themselves who can't log
Uninstall Office 2010 with Desktop Central
I am a novice when it comes to Desktop Central and using programs to install software remotely. We have Office 2010 installed on our computers but Desktop Central was not used to install it. It is was installed manually. We now have Office 2021 all
Service Desk Plus Cloud - SLA Feature Challenges
In our instance we're managing more than 200 sites which follow the same SLA but have different technicians. I'm looking for an -out of the box- automation to be able to update/manage the SLA in those Sites without having to update them one by one. I've
Software & License Management
We are using both ServiceDesk Plus and Desktop Central, and are currently looking at improving our software inventory and license management. Are there any advantages/disadvantages in using either for this? Does license information pass between the two
Bulk action on virtual machines
hi, I need to delete some (more than 100) VMs from the virtual machines list. I tried to delete them using the bulk action>delete option, but the application crashed multiple times when I tried to delete more than 25 VMs (after more than 30 minutes application
Disaster Recovery Setup
Hi I need to setup disaster recovery for SDP MSP. Is this something that I can discuss with support. I also have some initial questions: 1) Licensing - is there a charge to setup a DR site? This site would only be used in an emergency. 2) Is there
how to change SDP URL in notification email
Hello everybody we have servicedesk plus and i set this url as "https://itsm.mycompany.com/...." to login that in DNS and i can login in successfully. but there is another url in notification email |(for example for approval stage of changes and requests).
I can not ssh or RDP after add resource and password.
This is the fresh install, I'm testing the PAM360 's features but after add resource and password I tried to test the remote session function but It's not work. Please show me how to check.
Task and Approvals
Is there any way to tie together task being triggered or closed and approvals? I have a couple requirements and the process would be different for each. Example 1: A change request is submitted to upgrade a system. Initial task are for testing various
extend exclusive access time
Hi All, exclusive access time I am new to PMP. I can't search the option to change the exclusive access time. The current exclusive access time is 480 minutes as shown above . How can I extend this to 1 day? My version is 8.4. Thanks in advance. An
CISCO Call Agent integration
Hi, I'm interested in the following - is there any way to integrate CISCO Call Agent into ServiceDesk Plus? Thx in advance
Incorrect request creation
Hi! We ran into this issue a month ago. The author created an request by mail, but this request was registered on the ME with a description of the letter from another request. Subject name is correct. Discription - from another request. How could this
Incident intake form questions
Hello, we're trying to configure an incident intake form in ServiceDesk Plus, and need assistance with the following: Is it possible to automatically access Outlook Address Book data from ME and/or auto-populate ME with specific Outlook Address Book
Creating Restore Point via script before running patch jobs
Does anyone have an example of a script they run to create a restorepoint before patches are run...I've look at several options, but none work for me.
OS deployment in Cloud!
Hello everyone! We are excited to announce the availability of OS Deployment feature in Endpoint Central Cloud! With OS Deployment in cloud, you can now seamlessly deploy OS to any of your endpoints from a single console. Key capabilities: Image live
pending approval tickets
hi, I need below table or graph to analyze my tickets that are pending approvals: thank you.
A security patch released for Endpoint Central on-premises users with Jira Cloud integration
Hello all! This notification is in regard to an improper authentication issue that was internally identified and patched in Endpoint Central instances with Jira Cloud integration on June 24, 2022. Note: This is only applicable to Endpoint Central
Notifications for Tasks
Hi, Is there a configuration in MSP that will send an email notification to the assignee of a ticket if a Task in their ticket is resolved/closed by another technician?
AD360 rolls out build 4305 with an audit-ready compliance report generator.
Hello everybody! We are glad to announce the release of the latest version of AD360—build 4305. Highlight: Audit-ready compliance reports: You can now generate predefined and audit-ready reports for the following compliance regulations. PCI DSS GDPR CCPA
How to fetch assets's details while crating new ticket
Dear Support Team, I m looking for a way to get assets details of selected assets like serial number, model or product
Auto change requester name from email address
We have an automated email that is sending mail to ServiceDesk plus to create a ticket. I want to be able to change the requester name to a different user from this email address. Is there a way to automate this?
Upgrade to latest build failed.
Dear Team, I was just in the process of upgrading SDP to the latest build when the upgrade gave an error. The error said something along the lines of "upgrade failed" and then tried an uninstall. Checking the wrapper log file I see the following line:
release notes
You have a list of SP's and how the Migration Sequence (ServiceDesk Plus migration sequence | ManageEngine ServiceDesk Plus download old version | ManageEngine ServiceDesk Plus latest version / version history | Upgrade / update to ServiceDesk Plus latest
Scheduling Reports
Hello. We are wanting to schedule reports in AD Audit however we would like to see the complete list of reports that could be scheduled before we do any. However it doesn't seem like you can expand the entire lists to display all of them together. Is
ServiceDesk Plus restoreData giving a general error
Hey everyone, I am having a restoreData issue that I have not found anything similar to. I have a fresh install of ServiceDesk using a SQL backend. The currently installed ServiceDesk Plus instance is the same as the one the backup was taken from along
Rotation of SSH Keys
Hi, for Pam 360 product. I need help in rotating SSH keys in pam360 where different key will be assign to users onboarded before using a resources and a history log to see the keys rotated
Password Rotation
Hi, I'm having issues with rotation of password I watch the demo but they didn't implement it they only gave a brief. I also try doing it by following the same steps still the same but still the same. Aim: Is to change/rotate the password once a user
How to cancel a request, need your help please.
Hi everyone, I need your help plz! when I cancel a request I must choose the reason for cancelling the request, my question is how to modify this list of reasons and include more reasons that are customized to my workplace? Thank you in advance.
unable to unistall application from dcentral
Dear all, am trying to do a mass uninstall of one application from multiple laptops and it is showing failed,i tried multile times and same result. am doing from Inventory> Software>winrar
Open UDP 8443 for Secure Gateway?
In the official document, DC central server need to open udp 8443 for Remote Access. While configuring Seccure Gateway Server, udp 8443 is not required. Is it reasonable?
ADSelfService Plus' latest build 6200 released!
Hello everyone, This is to announce the release of ADSelfService Plus' latest build, 6200, with some issue fixes. Issues fixed: The communication between the Password Sync Agent and the ADSelfService Plus server has now been secured with the inclusion
All dynamic groups to be used in filter
I have several use cases where I am building dynamic groups, but I am unable to select them for my reports. When will this feature be added? I am having to create a static group, along with the dynamic group and periodically update the static. with 5K+
Unable to move SDP Online Mail to modern authentication (O365)
Asking here because someone might have had this issue and found a solution. Curently SDP Mail server is setup using POPS with our O365 account. Due to security getting tighter, we have to migrate to Modern authentication (All user accounts are going
SSL/TLS Version that DesktopCentral Uses
Hi, I can see in the documentation that DesktopCentral uses HTTPS over port 8383 but I can't find anywhere that details what protocol version this is (i. e. SSL/TLS1.0/1.1/1.2). Could somebody please confirm? Thanks, Josh
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