Endpoint Banner Issue
Endpoint Central Version: 10.1.2220.4 I get the attached banner message on the "Home" tab. Says "Email updation needed" for 1 user When I click on the view details button the results are empty. All users have an email address assigned to them.
Endpoint Central Update Pulled?
Were the 10.1.2220.3 and 10.1.2220.4 Service Packs pulled from the support page? If I browse to the service pack page for Endpoint Central I ONLY see 10.1.2138.19 available for download.
10.1.2220.4 Update - What's New?
The newly released patch for Endpoint Central does not list what's new for version 10.1.2220.4 in the "Learn what's new!" link when you go to the download page.
Custom action needed to print the conversation and all attachments
Hi, any help on using the API to print out the whole conversation (basically the Print option, with all the boxes unticked except for the 'Conversation' one), along with all attachments? I know you can use the print preview, untick the boxes, open all
changing from default template as a bulk task?
I've recently created a new request template - I need to amend all tickets since the start of 2022 to reflect this new template, so that the new fields added on the new template are visible on the old tickets. Is there a way to change all existing tickets
Automatic forward request to external email
is this a feature in in service desk plus? i want to forward off an email automatically when a case gets created. We would assign it to the group of technicians but i want to be able to send an email to another mailbox as well. i wouldn't say the email is external, but its not a technician. it is in our list of requesters
Teams Integration | Mention a Ticket
Is it possible to somehow mention or tag a ticket in a group chat in team? The bot chat displays a ticket quite nice, it would be good if we could do something similar in a group chat, we quite often talk about tickets and being able to quickly mention/tag/link
Update from Build 10536 to 10600 error
During the update there is an error in the logs. This table [UserAdditionalFields] cannot be dropped because it has these [UserAdditionalFields_multiselect, UserAdditionalFields_history] tables dependent on it.
Problems configuring IMAP and SMTP OAUTH (office 365)
Hi, my application service desk plus MSP version 10.5 is installed on linux (Centos 7) . I have problems configuring IMAP and SMTP OAUTH. I have seen in some videos that they select EWS, when they change to OAUTH , I don't see that option. I don't know
What happened to the Azure DevOps integration?
Hi, A while ago there was a post with some scripts that allowed some sort of Azure DevOps integration, but that post has been removed. Is something new coming soon or didn't it work well enough? We're looking at the possibility for our developers to use
unassigned requests and incidences
How can i prevent incidences and requests from being categorized as Unassigned with no group ?
Remove a option state from a specific request
Hi everyone. i have a little Problem... We add a different states but those we only need it for requirements, is it possible that they disappear from the incidents? I added a rule to remove the options. And i can no longer use it but they continue to
After updating from Build 10536 to 10600 problem with editing assets
Hi! After the update there was a problem with editing assets, a message appeared : "Sorry, an error has occurred Page Fault (Unknown Exception). Contact your system administrator." Catalina log: [12:39:39:788]|[07-05-2022]|[org.apache.catalina.core.ContainerBase.[Catalina].[localhost].[/].[action]]|[SEVERE]|[42]:
Is it possible to create a change request (directly) without starting as a support/ incident request?
I'm hoping to simplify the change request process by removing the need to create a support request. I Have read that it's possible to automatically create a change request using a script but would like to keep things as simple as possible and not rely
Google fixes a zero-day and other high severity vulnerabilities in its Chrome 103.0.5060.114 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 103.0.5060.114 for Windows, Mac, and Linux. This update comes with 4 security fixes. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-2294 Heap
Google fixes a zero-day and other high severity vulnerabilities in its Chrome 103.0.5060.114 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 103.0.5060.114 for Windows, Mac, and Linux. This update comes with 4 security fixes. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-2294 Heap
Google fixes a zero-day and other high severity vulnerabilities in its Chrome 103.0.5060.114 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 103.0.5060.114 for Windows, Mac, and Linux. This update comes with 4 security fixes. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-2294 Heap
Web Access Issue
Hello, I added a subnet in the web access instead of IP Range now i am unable to access the server even from the local machine please advise
Unknown Error Code 17002 with Update for Office 365 Professional Plus Semi Annual Channel for x64 1902 of version (11328.20392)
Hi, if I deploy the update for an Office365 I got an "Unknown Error Code 17002" and the Office365. After the failed update I can't update Office365 manually. The only way is to un- and reinstall Office365. What is Error Code 17002? Any advice? Thx, Alf
[Solved]ServiceDesk Plus On-premises not loading in Chrome and Edge v.94
Dear all, Recently we faced an issue where the ServiceDesk Plus’s On-premises version did not load in Chrome and Edge browser version 94.xxx. Probing further, we found the following script error : ’Uncaught TypeError: Cannot set properties of undefined
Reporting and Device Downtime
I am trying to get a report with all the devices that are critical (aka down) and how long they have been down for. However, when I add downtime to device report the data is not showing accurate, but I can go view all the alarms for the device and I get
Tickets history report
I need to pull a report for 2020 and 2021 that how many tickets created and the ticket details. Please let me know if there is a sample query to pull those reports. BTW I m using MSSQL.
lyfe cycle
Hi everybody If I click the button next group in the life cycle it should be changed to the second group but at this time currently, group technicians shouldn't see the next process, The ticket should disappear for the previous group. In documentation
Question about Worlogs use case
Hi all, we're starting to use Worklogs but for now we're only ask the technician to register a worklog before escalete the request to any other Techinician or support group, in order for the other tech known what has been done in the request. I would
How ADAudit Plus helps you assess your exposure to Follina (CVE-2022-30190)
Hello everyone, This forum post is to notify that ADAudit Plus' exclusive Process Tracking reports can help you detect Follina (CVE-2022-30190) exploitation attempts in your environment. Read our blog to learn more about how you can assess your exposure
Notification to e-mail CC users when request is Cancelled
Hello, We are running SDP version 12004 OnPrem. I realised that on the occasions when we mark a ticket as Cancelled (instead of Resolved), there is no option to send an e-mail notification to the users who were originally in CC, only to the original requester
[SDF-77557] Mandate Change Stage fields
Is it possible to mandate particular fields under a change stage? Specifically, we want to mandate fields under the Planning stage prior to the CR moving to the approve stage. Right now the Change Manager often has to push changes back to gather details that should be captured by a mandatory field.
Field Email ID(s) to notify is not the same as CC
Hello, Please I am trying to set up the CC field in our incident template. The current field emails to notify is more TO field. I am aware of the CC settings in the configuration itself but we need a custom field to notify different users about our requests
EndPoint Central Not Picking Up Vulnerabilities
I have just installed a new application on end user devices and this is showing that some devices still have serious vulnerabilities despite EndPoint Central saying they are Healthy. How does EndPoint Central not pick that a version of iTunes has 13 CVE
Create custom filter that is available to all agents
I want to make a filter available to all agents on my team, so they don't have to create it themselves, or when a person joins our team, have them create them. How can I make a personal filter available to select team members, or system wide. Example:
Can't clear warning
An important fix is ready to be installed, for uninterrupted services in the MDM module I get the option to restart and I've tried it several times and the warning will not go away. I've restarted the DC server a few times as well. I also tried In-private
An important fix needs to be installed for uninterrupted usage....and crash!
After Login in the Webinterface, i have a yellow banner with the Message: An important fix needs to be installed for uninterrupted usage When i click RESTART SERVICE-Button it popup the message: Die Anfrage konnte nicht abgeschlossen werden. Bitte versuchen
Problem in configuring Office365 account for SDP
Good afternoon, I've the following problem: we're in process of migrating our mail system to O365 and I need to migrate also the dedicated mail used in SDP to generate ticket. I'm doing some tests with a new email and I'm able to configure the outgoing
SLA count
Hi everyone I have a case, How can I configure that if the request is not approved more days do not count SLA how can configure it on myself
Lock incident type to certain requesters
Hello, I am looking for a way to lock a specific incident template to only be able to be used by certain requesters, We created a template for new user requests but only want HR users to be able to use it. Is this even possible?
how to select requests that created between 18:00 to 23:59
Hi, I need to query report for all requests that created in night shift between 18:00 to 23:59 with these columns: - Request ID - Requester - Subject - Technician - Created Time (Date and Time) - Status Thanks for helping
Software Report - DesktopCentral Agent
I have been creating some reports in SDP using information that DesktopCentral is feeding into SDP workstation assets. I now want a report that shows what version of the DesktopCentral agent is installed on all In Use workstations. The report is showing
api add user error
I use postman to call API but response error. parameter: { "user": { "first_name": "Peter", "middle_name": "Rabbit", "last_name": "Atom", "name": "Peter Rabbit Atom", "is_vipuser": "false", "employee_id":
REPORT REQUEST - SOLUTIONS
Hello, Please can I request a report for solutions: REPORT 1 - SOLUTIONS VIEWED Date Viewed User Viewed Solution Title REPORT 2 - SOLUTIONS OUTCOME Date User Outcome (Yes Resolved Issue / No) Comments MSSQL Build Information Your Version : 11.3 Build 11307
need to add requester using REST API
I am trying to add requester using REST API. But unable to find any documentation related I referred this documenatation : Rest API (servicedeskplus.com) I am unable to find API keytechinician mentioned in the admin settings. Using this documentation
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