API Requests in PMP
Hi, We are getting the below exception for our API requests: IAMSecurityException Error Code : URL_ROLLING_THROTTLES_LIMIT_EXCEEDED Is there a way to increase throttle limit? Regards, Khirthana
Email Commands - Included in email to create a ticket?
I am trying to understand Email Commands a little better and see if I'm trying to use the right thing. I have Power Automate sending a notification email to the email address our SDP fetches from. I would like to have that picked up and a ticket generated,
How to send SMS to requester when technician reply to request
Hi, I want to send SMS notification to requester when only a technician reply to request. I didn't see any things in Notification Rule and Business Rule. What should I do? Do you have any solution for this request? SDP v13.0.08 DB: MS SQL Thanks for
[Analytics Plus webinar] The 4-step plan to fortify your organization against cybersecurity threats
Hello folks, We're excited to bring you our latest webinar that details a 4-step plan to fortify organizations against cybersecurity threats. Date and time: September 21, 2022 2pm AEST | 10am GMT | 10am PST Why attend this webinar? Are you constantly
[Free webinar] The 4-step plan to fortify your organization against cybersecurity threats
Hello folks, We're excited to bring you our latest webinar that details a 4-step plan to fortify organizations against cybersecurity threats. Date and time: September 21, 2022 2pm AEST | 10am GMT | 10am PST Why attend this webinar? Are you constantly
How to - translate custom ticket status to other language
Hi All, I have created a custom "Status" in the Helpdesk section for the ticket status in Hungarian language, but we have an english client who is using the SD PLus in English and do not understand the status of the ticket as it is in Hungarian language.
Options to clean up Post-Completed billing reconciliation.
Probably a better question for a ME support ticket, but wanted to post here as well for potential similar experiences. We have a MESDP on prem instance that we've kind of just been pulling along for some time. It has a lot of bad data in it, and we have
pam360 need user and password
hi my Pam 360 before authenticate need User and password
How to populate user email adress in a request additional field
I found the solutions to populate a field with the name of a user as a pickable element with use of the referField function. ( $CS.referField("<FIELDNAME>","users",{url:"/api/v3/users"}); ) Is it possible to get the emailadress (or email_id or primary_email)
How to write a multi-line strings in custom function?
I want to use custom function to send some notifications. I tested on https://deluge.zoho.com/tryout , it worked. text = "Line 1\n" + "Line 2\n" + "Line 3"; info text; Will output Line 1 Line 2 Line 3 But in SDP custom functions. I will output Line
Multiple Site Question
I have Service Desk configured with multiple sites. The technicians are only able to view requests for the site they belong to. I don't want them to see other site's requests which is why they are not apart of SDSiteAdmins. On occasion User1 in SiteA
How to use Last update time instead of created time?
I want to show a report that shows me pending requests that have not been updated in X amount of days. Below is the query, but its using pending request by created time. SELECT QUEUEDEFINITION.QUEUENAME,COUNT(WORKORDER.WORKORDERID) 'Total Pending Count',COUNT(CASE
Trying to find a way to get a report on what rules have been triggered
I am trying to get a report (daily or weekly) on what transport mail flow rule has been triggered-applied on messages.
Local administrator group on PC - how to report on it?
Hey I'd like to run a report on the local Administrators group so I can see who is in it, and then modify it with a subsequent configuration I can only see local accounts in the reports - not query the groups. anyone know if this is possible? literally just need the asset name, and users in the Administrators group on each one. thanks Roger
ADSelfService Plus 6206 Hotfix Release
Hello everyone, We are glad to announce the release of build 6206 with the following issue fixes: Issues Fixed : An issue with the functioning of the custom range filter in Audit Reports, when there were a large number of audit records, has now been fixed.
import assets error "choose csv value"
Hello, We are evaluating acquiring service desk with the assets option but trying with a csv import file with 2 test assets we always get the error: "choose csv value" when importing and we cannot move forward. any suggestion? Thanks. Jordi R.
Long Term Requests
Hello All, I'd like to know how other people are handling this or if anyone has any recommendations. We currently store our Future projects, / Tasks, things we need to do in Microsoft Planner. We would like to stop using Planner and put this information
My Linux monitoring gets "IO error received from remoteConnection reset"
Hi, Does anyone know about "IO error received from remoteConnection reset" from Linux monitoring? It sometimes alerts me and then clear. I have no idea what causes it and the Linux server is working normally. Thank you, Kitti L
Business rules will not copy from Default Settings in ServiceDesk
Hi I have changed the related settings on the sites because the business rules need to be copied from the default settings. But when a change is applied to the default business rules, these changes are not applied to the site business rules how can I
Google fixes several high severity vulnerabilities in its Chrome 104.0.5112.79/80/81 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 104.0.5112.79/80/81 for Windows, and 104.0.5112.79 for Mac and Linux. This update comes with 27 security fixes. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability
ManageEngine OpUtils 12.6.130 Installation & Configurations related issues
Hi Team, We are currently trying an evaluation of ManageEngine OpUtils 12.6.130 for our environment. We are facing issues related to installation & configurations and would like to take the help of your support team to guide us and resolve the problems
Two instances of servicedesk plus on one server?
I have a request to create a new, separate instance of servicedesk plus from our current one. Is it possible to run multiple instances of servicedesk plus on one server, or should we use a separate server for this?
Resize Images when pasted into ticket replies
Please add the ability to resize a pasted image in the ticket reply window. This was available on prem.
Custom report
Hi Team, I want to generate a report like below where each devices downtime value will placed in different columns. So far I found only sum of the downtime vale. Please assist. Device Name From To Total Duration Ruoter1 9 Jun 2018 05:36:31 PM SGT
Change Request ID Prefix?
Hi there, I was wondering if it was possible to change the request IDs to include other alphanumeric characters, i.e. request 1234 would become ABC1234? I have seen a thread from about a year ago stating that this was not possible; I was wondering if this behaviour has since been changed, or if it is available to vote for on the roadmap, and what the feature ID might be for this? Thanks in advance. Michael Evans Grey Matter Ltd
Unshared passwords query
Anyone know the script to show unshared passwords as i need to show certain fields so i cant use the premade "Unshared passwords" report.
Need new date parameter added - The stamp when forwarding the received date is using the initial date of the request. Not the last received date.
Currently, SDP stamps the received date with the initial date of the request. There is no $date parameter that I can use when forwarding or resending a request that is the latest received date. So my technicians have to copy and paste in the updated
Expand Customization Options
Hello, Under the 'Customize HelpDesk' page, how do I expand the # of top-line options? I have additional kinds of data that I need to add for technicians to fill out before closing or resolving a ticket. See attached picture for reference. Thanks,
New query report
Hello, I am trying to create a report that will export the location history of a particular user (or two) that I can schedule to run every evening and email the results to me, but I'm new at this and could use some help. Has anyone done something like
This site can’t provide a secure connection
All of the sudden, I cannot access Service Desk on any browser. I get the error: This site can’t provide a secure connection I can access it fine on the server. Any thoughts as to why that would happen? It worked fine last week. Thanks
Custom field selection in SLA criteria?
Hello - We have Custom fields we want to use in the criteria when setting an SLA. Is there a plan to bring Custom fields into the drop down?
Google fixes a critical and several high severity vulnerabilities in its Chrome 104.0.5112.102/101 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 104.0.5112.102/101 for Windows, 104.0.5112.101 for Mac, and Linux. This update comes with 11 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes a critical and several high severity vulnerabilities in its Chrome 104.0.5112.102/101 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 104.0.5112.102/101 for Windows, 104.0.5112.101 for Mac, and Linux. This update comes with 11 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes a critical and several high severity vulnerabilities in its Chrome 104.0.5112.102/101 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 104.0.5112.102/101 for Windows, 104.0.5112.101 for Mac, and Linux. This update comes with 11 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Desktop Central Cloud - SO Deployment
Hi, Does anyone know ME roadmap to add SO Deployment on Desktop Central Cloud Version? Thx in advance
Opmanager access
Hey, We are facing a problem in your company with the access of one of our employees in OpManager, when logging in to the tool it returns as "Invalid Username or Password", however the username and password are correct and only that user faces this problem.
Securing Communication using 3rd Party Certificates
our company recently bought desktop Central UEM, our security analyst wants to secure communication using third-party certificate. But we already have the securegateway server installed setup in the DMZ with a NAT to a public IP. Do we still need to secure
Keep me signed in
HI In the login page ' keep me signed in'. Can we set this value somewhere in a config file or DB value? My techs are complaining that they are logged out to often.
Enroll Android devices without Internet access
I am working with devices connected to a network that does not have any access to the Internet. It was my understanding that the MDM on-premise server is able to manage the devices on a network directly, have I just missed some configuration or is Internet
M365 Security Plus' build 4512 has been released!
Hello Everybody! We are glad to announce the release of M365 Security Plus' latest build–4512. Highlight: M365 Security Plus now supports any custom TOTP authenticator for two-factor authentication. Issue fixed: A few issues have been fixed.
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