M365 Manager Plus' 4512 build is out now!
Hello Everybody! We are glad to announce the release of M365 Manager Plus' latest build–4512. Highlights: Delta Sync support has been extended to group reports, group member-based reports, user license reports, mobile devices and user password
Management Search
Can you please bring back or at least add an option to change the "search ad objects" search box back to the management search and not the report search? The report search is slower and needs to be more exact. For example when I copy a user's name I often
[New release] ADManager Plus build 7150 released with new GPO reports and loads of enhancements!
Hello Everyone, We are excited to let you know that we have released the latest build of ADManager Plus, 7150. Here's a glimpse of the build highlights: Features: GPO management and reporting: Five new reports have been added for enhanced GPO management
You do not have permission to create or modify user accounts in this OU.
when trying to create a user with only create user selected in deligation for HR user.
SDP 13008 Tab Key
Hi. I use to move between fields in SDP using tab key, but with the latest release 13008, if you move to a textbox (for example: worklog description) you can't move out from the box (tab key will be transformed into more space between words, as if you
ADSelf Service plus
What do i need to do if i want my ADSelf Service plus to be accessible from the Internet for external users ? Currently the server is in my LAN for internal users. Management thinks that it is a good idea for users to be able to access this external
Unable to generate report with Approval status "To be Sent" in SD+ Cloud
Hello Team, We are facing an issue with Approval status field in report module. When we try to run the report with approval status as "To be sent" condition then report is generated empty but in system we have many ticket with "To be Sent" approval status.
MFA authentication factors - default factor and mandatory factor
Hello, We would like to configure a default MFA authenticator factor (exemple : code send via email) the first time a user access the portal and after that a mandatory factor (exemple : OTP from an app or Yubikey), becasue we force a user to enroll a
ADSelfService Plus now extends MFA and Password Policy features to product technicians
Hello everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6204, with the following enhancement and issue fixes. Enhancement: The MFA and Password Policy Enforcer features have now been extended to technicians who use
Remove the letter limit in coloms
It is really annoying that there is this letter limit, and i can't be the only one thinking that. Just have a look at the attached screenshot. Can you please make it default with out the limit, and for those where it works better with a limit, then have
Problem Initating remote connection to Linux endpoint
Hi All, Hope someone can assist with an issue I've been banging my head against the wall with for a couple of days now. I am trying to connect a Linux Mint machine to my Endpoint Central service, using the manually installed agent. The agent installs
[SDF-46697] Assign task to user
Hi. There is any way to assign a task to an requester under requests?
Masterclass 2022 - Season 2- Episode 1: Design and create dynamic templates with ServiceDesk Plus (August 25)
Hi there, We're delighted to bring you a brand new season of the Masterclass series 2022. In the inaugural episode scheduled for August 25, you'll learn how IT teams can build custom templates to manage various ITSM practices like incidents, service
Age Report of pending tickets of particular support group
Can someone help me to get the query to generate the report of all pending tickets of specific group along with the age of ticket and report with number of tickets in different priority like below Priority 0-14 days 15-30 days 30-45 days 45- 60 days
Integrations with AWS Iam
I am wondering if there is any integration with Amazon web services. We are working on automating some IAM user's passwords resets and wanted the new passwords to automatically push to password manager pro. Is that possible?
Report on Asset's Supported by relationship with Support Level.
I'd like to realize a report showing the relationships between Workstations or Servers and Support Group including Support Level. Is there anyone who has already tried to get this?
Delete patch installation files
Is it possible to clean out the old patch installation files for SDP located in the following directory? ManageEngine\ServiceDesk\Patch
Patch Tuesday August 2022 - Supported updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-08 Security Only Quality Update for Windows Server 2008 Systems (KB5016686) (ESU) 2022-08 Security Only Quality Update for Windows
APIs
Afternoon All, Has anyone had experience building an API script which would extract data from NCM (such as Device info) and then displays such information into a table of some sorts. cheers.
MeDC randomly shutting down Windows 8.1 clients
Hi, I have a problem since one month or so, the DC agent is randomly shutting down our Windows 8.1 clients (12 computers which are kind of kiosk terminals) . Shutdown reason given : Your Computer has been patched for Critical updates and has to be shutdown.
Endpoint Central OSD Device code - how does OSD decide is a particular computer is a laptop / desktop / Surface or Virtual?
We are trying to use OSD to deploy Windows 10 to a bunch of machines and want to use the Device code option to have the computer name be the Service Tag or Serial Number followed by a D for desktop and an L for laptop. That should be as simple as specifying
Steps to protect ADAudit Plus from Log4j vulnerabilities
Note: This post is not applicable for customers running build 7060 and above, as ADAudit Plus comes bundled with Log4j version 2.17.1 which is not affected by the 3 vulnerabilities (CVE-2021-44228, CVE-2021-45046, and CVE-2021-45105). We strongly recommend
How to file monitor with date format %y%m%d on Linux server?
How to file monitor with date (using variables like %y%m%d) on Linux server? Example: path= /app/oracle/log/logfile_2008-08-11.log Every day the file name changes, example: path= /app/oracle/log/logfile_2008-08-11.log How to use variables like %y%m%d
Name picker field in ServiceDesk Plus Cloud?
Is there a way to create a new field in ServiceDesk Plus Cloud such that the field is a drop-down list of Requesters? Even better, would be that the drop-down list is a member of a specific organizational role?
[API] How to update a pick list UDF field through the API?
We currently have several custom UDF pick lists in our instance, and one of them is something we'd like to automatically sync from another source. I'm looking at creating a script to automate this for us so we can be sure the SD Plus UDF pick list stays
Worklog Queries for various modules
Worklog Queries Database : PGSQL Request Charges SELECT COALESCE(wtk.WORKORDERID , wo.workorderid) "Request ID", CASE WHEN (tk.TASKID) IS NOT NULL THEN (wo2.TITLE) ELSE (wo.TITLE) END "Title",cast((ct.TIMESPENT/1000 * interval '1 second') as varchar) "Time Spent",to_timestamp((ct.createdtime)/1000)::TIMESTAMP "Time Spent Created Time", rctd.FIRST_NAME "Time Spent Technician" FROM ChargesTable ct LEFT JOIN WorkOrderToCharge wotoc ON ct.CHARGEID=wotoc.CHARGEID LEFT JOIN WorkOrder wo ON wotoc.WORKORDERID=wo.WORKORDERID
Proxy Reverse
Good afternoon. I have a question. Can ServideDesk be configured with reverse proxy? I use apache2 Thank you,
How do you find saved attachment
How do you easily find an attachment that has been saved in MSP? I have located the location where all of the attachments are saved.(M:\Attachments\fileAttachments\Request) However, the files are stored in numbered folders. The number on the folder does
Automatically close tickets with no interactions, but through a native function on SDP
Hi, i would like to request a native functionality on SDP MSP, that auto closes tickets that doesn't have any interactions. I know it is possible today with scripts. Here's the link i used for reference: https://pitstop.manageengine.com/portal/en/kb/articles/ews-mail-configuration-script-to-send-reminder-emails-to-both-requesters-and-technicians-when-there-is-no-response-for-more-than-a-specific-time-period-and-auto-close-the-ticket
About ports used by the ManageEngine Endpoint Central 11
Hello friends, I have ManageEngine Endpoint Central 11 installed in a test environment and the ports that appear on the official website do not match those of the installed application. Is the information up to date? Thanks for any help.
Mail configuration
Does mail server need to be configured before ad user imported on Pam360 can login
PMP
control charts and process groups in PMP
ManageEngine OpManager named a Champion by Info-Tech Research Group | Report inside.
98% of customers say they love using ManageEngine OpManager according to the Info-Tech’s "Network Monitoring - Enterprise" category of its Buyers’ Experience report. We are not only Champions, but also Outliers. Our customers have spoken! Info-Tech’s
Project worklog reports
We need to run worklog reports on our projects and we need to be able to filter by the following parameters: Project ID Project Title Who did the work (Worklog owner) The worklog time logged (Time Taken To Resolve) Worklog Start Time Worklog End Time
Attachments with certain symbols are not uploaded to the ticket
Hi. When we have incoming emails coming from customers that have attachments, it seems that any attachments with a % or ~ within the filename get dropped, and are not uploaded to the ticket. Is there any particular reason why this happens? Are there any
Field and Form rule help
Hi, Can I get help on creating a field and form rule for a template that would: enable the 'CREATEDDATE' field for technicians (user) named (Jennifer X, Ben G, Steve O) and leave it disabled for all other users Thanks!
Back up
I have a problem when performing the Backup. I turn off the serviceDesk and follow the path C:\ManageEngine\ServiceDesk\bin\backUpData.bat, but when the backup is done, it throws a txt file, attached reference image.
Permissions
Is there any way of giving a user the access to the reports tab but not making them part of the admin group? The only way I can see of giving anyone the report tab is to add them to the admin group? Thanks
Oracle Tablespace Alarm
Hi, I have created a monitor group that contains several Oracle DB servers. I want to configure a tablespace threshold alarm that effects on all tablespaces in the group. How can I do that? Thank you, Kitti L
When logging in, receive Access Denied. Captcha check failed
Any ideas why this is happening. Worked with MS support, but they found nothing and nothing useful in the logs. How to fix? We are dead in the water.
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