Service desk plus / Service de messagerie Office 365
Quels sont les paramètres nécessaires sous les paramètres du serveur de messagerie pour configurer les paramètres de courrier sortant et entrant et sortant pour Office 365 dans Service Desk Plus ? j'ai essaye de configure mais ca ne fonctionne pas. Serveur
This site is not secure
Hi, I have just installed ADSelfService Plus in my test environment with the following settings: Installed ADSelfService Plus on Win 2019 (Domain Controller) Installed ADSelfService Plus Agent on the same Win 2019 (Domain Controller) Configured SSL and
What attribute determines if password is almost expired?
Hi All, I'm working with fine grained password policies in Active Directory, and we use this service to send out password expiration email reminders. I wanted to find out what ADSelfService Plus uses as an attribute for determining passwords that are
End of Support for NTLM SSO
Dear users, We would like to inform you that we'll be permanently removing support for the NTLM SSO which is considered as outdated. End of support means that we will not fix bugs related to NTLM, thus, we strongly recommend our customers to switch to
error 404 after update to 7080
Hi ALL Anybody has similar issue in build 7080
Just thought I would share. How far back you can see event data.
If anyone is wonderirng ever, to confirm when you started receiving data on your ADAudit server, just navigate to the following path: "Program Files\ManageEngine\ADAudit Plus\logs\wrapper.log" At the top is when the ADAudit service first started. So we
Unused categories, sub categories and items
I'm looking to run a report of unused sub cats and items over the last year. A previous question had a link to a thread which no longer exists. How can I run this report please?
Old configuration still applying to user
I have 2 configurations that run a login script for the respective targeted OU config1 is targeted to the AUG OU in Active Directory config2 is targeted to the CCTX OU in Active Directory I place the user account in the AUG OU and the config1 script runs
Do I need to buy Endpoint Central for scanning assets in SD?
We have SD 12000 now, enterprise perpetual license with AMS expired. For some reasons IT asset scanning was disabled years ago, but we want to implement it again. I downloaded Endpoint Central, install it on the same server, but it says it will work for
What happens to AD deleted computers
Hi, Currently I have a group in AD that contains all the computers I want PMP to manage. The sync runs a couple of times a day so when new computers are built part of the process is to add them to the AD PMP group. But what happens when a computer is
SLA Escalation
Hello, We have several service groups and several team leads. We would like to put different service groups and Team leads in one escalation level. Is there is anyway that we can make this happen? to differentiate between the Technicians and Team Leads
Change approval Levels should trigger automatically
I am defining workflow for Change. During that I need multiple approval levels which should be triggered automatically once change reaches to Approval stage. Once level 1 approved, should trigger 2nd level and then 3rd, only then change status update
Issue running custom scripts after updating to 13008
After updating to 13008 we are now getting the below error when trying to run custom scripts. Invoke-RestMethod : The request was aborted: Could not create SSL/TLS secure channel. I've confirmed that TLS1.2 wasn't enabled as a security protocol for our
Interface RX / TX utilization show in K bytes
Hi Team, Right now network interfaces utilization is showing in K bytes. It will be great if we can change it to MB or GB format as per interface utilization. Can you please check the feasibilities and update us. Thanks Mostafiz
SCEP Server unreachable
Hello We have configured everything according to the guide, we had also ME Support who helped us. But the Tablet cannot get the certificate, when we assign the profile to the tablet we get an error on the Profiles page of the device: mdm.agent.payload.scep.certificate.scep_server_unreachable
Server migration
Hi, Currently starting to investigate how to migrate my Desktop Central setup to a new server and I've been reading through the guides here : https://www.manageengine.com/products/desktop-central/desktop-central-server-migration-how-to.html and here : https://www.manageengine.com/products/desktop-central/server-migration-change-ip.html What I can't seem to get my head round though is it references a couple of times that you don't need to download an exe and install it, just copy the folder over?
[SDF-101575] Space management
Hello, Just watched the new features session, and found the Space Management function under the Facilities instance pretty interesting. Is there any plans for this to be made available under the IT instance? Not sure about other companies, but I believe
Backup conversion from version 10 to version 11 of Fesktop Central
Good morning, I need to convert the database backup from version 10 to version 11 of Desktop Central, how can I do that? Good morning, I need to convert the database backup from version 10 to version 11 of Desktop Central, how can I do that? I also need
Desktop Central Service Stop
Dears, Good Day Kindly be informed that, when change DB From PostgreSQL to MS SQL the desktop central service stop working. Your Advice Please Desktop Central Version 10.1.2220.11 Best Regards, Omar Rashad
Calendar App not showing up on Work side of Android (Work Profile)
Recently I have discovered Android devices we are enrolling are not getting the Calendar app to show up on the Work side. This is a change as I have not had any issues with this except in the last two weeks or so. We use Enrollment Invite. Has anyone
How to refer to default settings in Business Rules and SLAs for sites
Hi I have about 21 sites and every site has its own Support Groups but all sites have the same SLA and Business Rules. SDP must copy SLA and Business Rules from the default setting to other sites and when an SLA or Business Rules had changes in the default
Cannot select "Vertical" display value if user display language term is not equal to translation
When adding a custom field using the type checkbox with multiple values it's impossible to use "Display values: Vertical" when the user display language translates to something other than "Vertical", i.e the swedish translation is "Vertikal". Select list
Set Category and Sub-Category in a Custom Script
I have ran into an issue of not being able to set the category and subcategory for a ticket using custom scripting in form rules. I have created a category "Network" and Subcategory "Wireless", and I am currently running the following code to no success.
Issue using a custom schedule script to close tickets
Hi, Referring to this article in the Custom Scripts knowledgebase: https://pitstop.manageengine.com/portal/en/kb/articles/how-to-automatically-close-requests-that-are-in-a-specific-status-3-12-2019 We want to close all spam tickets, so this is the SQL
Auto close a specific service request
Hi, looking for some guidance on something - I want to create an automation trigger with a custom action. I would like to be able to trigger an email to send to the requester and auto closure of a specific service request template. To put the forum in
Remove/hide default incident template
Hi, I need to remove/hide default incident template from technicians view. I've hidden it from user's view but now it needs to go away from technician view completely. Thanks.
Having Trouble While Working on this Software
Hello everyone, I have been having a problem for a few days that I cant seem to solve it anymore. I recently installed this software. But for a few days I am having a problem when I am working on this I received this error message "explorer.exe class
Add Column under change
I would be able to add a new column. I would see the "Implementer" under assets. Is this possible?
[SDF-64099] Click-to-Edit fields in ticket list
Hi guys, Just as an idea, would be great to be able to have click-to-edit fields in the list of tickets, such as: priority, category/sub-category/item, assigned to. Would make categorising and assigning fast and easy. What do you think? Thanks!
how to remove macOS user from the admin group via endpoint's custom script
The following script would work when run locally on macOS's terminal, but on endpoint, script will return run successfully (possibly because I didn't specify the return code) even though user's admin wasn't revoked. The objective of the script is to find
Digital Signatures
Morning All, Has anyone integrated a digital signature system into Service Desk Plus. Scenario... When we on board new users we require that user to sign a policy. We have a requestor form in SDP for the new user but we then print off the policy and get
The Batch can not be applied Error Code 1009
Dears, Good Day kindly be not that I fact issue with update batch from Build 11100 to 11121 Error Code 1009. Please Find attached file updatemgrlog0.txt Details: Current Version: 11.1 Build 11100 Operating System: Windows Server 2012R2 Database: MS SQL
Can't login to Service Desk Plus (Free Edition) - You cannot visit (server name) right now because the website uses HSTS
When trying to login to Service Desk Plus (Free Edition) via Chrome (latest version) it shows the "Your connecton is not private" page then clicking on Advanced to try to proceed we get this message with no option to continue: bspvmgr2 normally uses encryption
Approval Link for Requests creates an error
When users click the $ApprovalLink in the email they receive, instead of being taken to the Request, they receive the below error. I receive the same error if I click on the link as well. The link in the email looks like it is sending the user to their
How to enable request creation on behalf of
Hi, how do I enable the opportunity for users to create a request on behalf of another other user? Best regards
Notification Rules. Error while editing notification template
Service Desk Plus. Version: 12.0 Build 12001 When I try to click on the Customize template links (/NotificationContent.do?notifType=RequesterAck_E-Mail), I first get a "NTLM Failed Redirecting To Login Page.." message for a short time, and then give an
Kiosk mode stops additional app icons from appearing on IOS devices.
I have a profile to set up standard IOS phones for my company in which I use the Kiosk mode to load only the required apps needed for for all users. I do not use the Home Screen config portion. I have users who I would like to assign additional apps based
Subcategories Not Displaying in SLA Setup
Hi, I'm attempting to setup custom SLAs for one of the teams in my organization and I'm attempting to have the SLA applied depending on the Category/Subcategory selected when the ticket is created. If you look at the image above, this shows the subcategory
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